Warranty

Go to camera's system settings and FORMAT your Micro SD card. (make sure to backup your videos first before formatting the Micr
o SD card.) After formatting Miro SD card, please press and hold power button to turn the camera off. Now unplug power cable, and
re-plug the power cable, camera should now turn ON automatically and start recording.If still error please contact us.
Q：Camera Freezing/Lagging or Crashing.
If your camera is freezing, lagging or does NOT record video after some seconds etc. while operating: Then it is the Memory Card
Issue. Either you are using the WRONG, FAKE or BAD Memory Card. (Please be aware of the Fake Ones out there. If you have
purchased your memory card from eBay or any third party seller online then it is most likely a fake one, even though it looks exactly
real. Please trust us. We have sold thousands of AZDOME Dash Camera’s and they do NOT lag, we stand by our product and we
do extensive testing. Some customers simply thinks the camera is bad or not stable, but that is
NOT the case here. It’s the Memory Card Issue. Please CONTACT US and we are dedicated in resolving this for you ASAP.
Q：Video is fuzzy
Please make sure the lens of the camera is clean and there is no dirt or grease on the windshield also. If the lens is out of focus, we
are extremely sorry in advance. This can be a manufacturing defect. Please send us an email with a screenshot or a sample video
so we can get this resolved for you.
Q：Camera gets HOT
It is normal for your camera to run slightly hot. Working Temperature ：-20℃~ +70℃
Q：Dashcam always turn on/off automatically.
Please RESET dashcam and update the firmware to fix the problem, if doesn’t work please contact us.
Q：The date/time always changed.
Please go to camera's system settings > Time Zone Setting > Set your correct timezone > OK to confirm. The date/time will updated
when get GPS signal.
Q：My oldest video files are missing
AZDOME Dash Cam has function Loop Recording. When it is set to either 1, 3, 5-mins, it will delete oldest files and record newer
files over and over when the memory card is full.
Q：My Video playback on PC is lagging.
You are viewing high-bit rate version of video files. Slower PC may have problem with faster data processing. Please record videos
at lower resolution and try again. Contact us if problem still persists.
7. DISCLAIMER
The videos/pictures taken by Car dash cam is only for a reference, we don’t take any responsibility due to data-loss in the abnormal
circumstances. Special version: The device will records files in normal recording status. But in the following situation, it will lead to
files to be damaged or lost;
1. If pulling out the TF card in the recording status, final video files will be damaged or lost.
2. If there is illegal blackout in the recording status, final video files will be damaged or lost.
3. If there is a destructive collision in the recording status, video and audio files will be damaged or lost.
4. If there is a destructive collision in the recording status leading to Memory card loose, video and audio files will be damaged or
lost.
8. Notice