User's Manual

K518 PRO
17
3. AFTERSALES SERVICE
(1) Our company will provide you with excellent after-sales service and
warranty service within agreed time.
(2) The warranty period lasts 12 months since device activation date.
(3) Once the product is sold, the return and refund will not be accepted if
there is no quality problem.
(4) For product maintenance beyond the warranty period, we will charge labor
and material costs.
(5) If the device is faulty or damaged due to any of the following reasons,
we reserve the right not to provide service based on the agreed terms(but
you can choose paid service).
※ The device and components are beyond the warranty period.
※ Users find that the product appearance is flawed or damaged, but has no
quality problem.
※ Counterfeit, without certificate or invoice, our official back-end system
can not authenticate the device info.
※ The product is damaged due to not following the instructions in this
manual for operation, use, storage, and maintenance.
※ Damage caused by private disassembly or damage caused by repair and
maintenance of maintenance company unauthorized by Lonsdor.
※ Liquid inflow, moisture, falling into water or mildewing.
※ The newly purchased device works normally without any damage when unpacked
for the first time. But with the prolonged time of use, screen damage occurs,
such as screen explosion, scratching, white spots, black spots, silk screen,
touch damage, etc.
※ The use of special tools and accessories not provided by our company.
※ Force majeure.
※ For the man-made damaged device, if you decide not to repair after we
disassemble it and make a quotation, the device appears unstable