Warranty

11.Question: If I have have 2 thermostats, how can I voice control them individually if both wake up Alexa?
Answer ： If two T18X are installed at the same time, It is impossible to control one of these devices accurately by voice, because both
T18X use alexa as a wake word. we suggest that the installation distance between multiple T18X should be more than 7 meters, this
prevents Alexa from controlling two or more T18X at the same time.
12.Question: In the privacy policies, it states, "T18X...may also anonymously aggregate your data..." wondering who all they share your
data with? its not specific.
Answer ： To protect users' privacy, T18X does not collect any information about customers，In the APP, we only need customers to fill
in the simplest personal information when they register as users.
13.Question: If I have the Amazon Echo as well, when I say Alexa will both devices activate if both "hears" (devices located in diff locations)?
Answer ： Alexa's ESP service is not currently available to 3rd party devices, like the T18X. But if they open to 3rd party devices, we'll look
into adding it to the T18X. Currently the T18X will respond whenever it hears the wake word "Alexa".
14.Question: Can the T18X be connected to my Amazon Firestick?
Answer ： The T18X can control any Alexa compatible device. I don't believe the fire stick is Alexa compatible.
15.Question Why does alexa keep telling us "sorry, i need a minute"? none of the other echo dots in our house have this issue. ：
is my alexa faulty?
Answer ： When Alexa is saying "Sorry, I need a minute", then there's an issue with the Alexa service. When you get this response,
and it continues after a good while, Please turn off the power for a few seconds and then turn it back on, If it still doesn't
work, then contact our .
16.Question: Say I set up my vacation schedule.What if shut off wifi before that.Will the T18X still follow the schedule or it always needs
access to the cloud?
Answer ： If you loose wifi in the middle of a vacation event, the T18X will still be able to hold the vacation until the end date. It doesn't
require a wifi signal to hold the vacation event. But without wifi internet, you won't be able to monitor or control the T18X remotely.
17.Question: When does the top blue led turns on? on all the time? only when alexa gets triggered? or when the thermostat "wakes" up
(standing in front of it)?
Answer ： The LED light at the top of T18X will only light up when the wake word is used, when it's thinking, when it responds,
or when the device is muted to not wake up.
18.Question: I've called wink to see if its compatible with T18X 4 and they said "soon," but its not mentioned on either website.
will it happen? when?
Answer ： T18X is only compatible with Alexa and is currently not compatible with wink.
19.Question Can I say to it - Alexa, turn the temperature to 76 degrees? ：
Answer ： You can! You can give Alexa commands to control the heating or cooling by talking to your T18X. Since the device uses
far fetch voice, it'll be able to hear you from across the room.
20.Question: Can you turn the system off? Sometimes we turn off our systems and open the windows on nice days.
Answer ： With all our T18X thermostat, you have the ability to turn the system to OFF mode. Or you can schedule the OFF mode for
certain times of the day.
21.I have two thermostats, dual zone. If I buy two will they work together for a dual zone environment?
Answer ： If you have more than one T18X, you will be able to control them through App, They are not connected to each other,
but multiple T18X can be controlled from the same App.
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