Operation Manual

7 How to use a camera on a computer

8、 Frequently asked questions

1、Can’t add the device？

A、Please make sure the camera has been reset. Press the Reset button until hear the

prompt tone

B、Only support 2.4GHZ Wi-Fi, if your Wi-Fi router is 5GHZ, please switch to 2.4/5GHZ

dual mode.

C、Please turn on the GPS service before adding the device on the Android mobile phone .

After installation is complete, you will be asked to turn on GPS service when you use the

app at the first time, if you choose not to turn on the GPS service, please uninstall and

reinstall the app again

D、Please confirm the camera wasn’t binding by the other account.

There are four voice prompts in the progress

（1）“Please configure camera by scanning code or AP hot spot”

（2）Select your Wi-Fi and login with your password, after the device makes a noise like

“beep” you will hear this “Please wait for Wi-Fi connecting”.

（3）“Please wait for internet connecting” after getting the Internet ip address.

（4）“Internet connected welcome to use cloud camera”

A、If you can’t go to the second step, please check your Wi-Fi channel is not hidden,

and the Wi-Fi router can’t be so far from the camera. If this way doesn’t work, please

scan the QR code to add the camera.