User's Manual

78
IV Appendix | Tenda
3 FAQs
This section provides solutions to problems that may occur during installation and
operation of the device. Read the following if you are running into problems.
If your problem is not covered here, please feel free to go to
www.tendacn.com to find
a solution or email your problems to: [e-mail] or
[e-mail]. We will be more than happy to help you out as soon as
possible.
1. Q: I cannot access the device's management interface. What should I do?
 Make sure the PWR (power) LED on the device is on and the SYS LED blinks
normally.
 Make sure all cables are correctly connected and the corresponding LAN LED on
the device is on.
 Verify that your PC's TCP/IP settings are configured correctly. If you select the
"Use the following IP address" option, set your PC's IP address to any IP address
between 192.168.0.2~192.168.0.254. Or you can select the "Obtain an IP
address automatically" option.
 Delete your browser cache and cookies or use a new browser. Make sure you
enter 192.168.0.1 in your browser’s address bar.
 Open your browser and click Tools -> Internet Options -> Connections -> LAN
Settings, uncheck the Use a proxy server for your LAN option.
 Press the WPS/Reset button for over 6 seconds to restore your device to factory
default settings. Then log in to your device again.
2. Q: I changed the login password and unfortunately forget it. What should I
do?
Press the WPS/Reset button for over 6 seconds to restore your device to factory
default settings.
3. Q: My computer shows an IP address conflict error when it connects to the