Users Manual Part 2

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For assistance
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common phone
issues.
Check here first
Question: Phone freezes/operation is unstable.
Answer: Turn the phone on again. If you are unable to turn the phone off, remove and
replace the Battery, and then turn the phone on again. Data that was being edited is erased
after your phone is powered on again.
Question: Operation is unstable after a new application was installed.
Answer: The newly installed application may be the cause. Uninstall the application in Safe
mode. See Uninstall an App. To turn the phone on in Safe mode:
• Press and hold the Power key > touch and hold Power off, read the disclaimer for safe
mode, and then tap OK.
o After turning the phone on in Safe mode, "Safe Mode" appears at lower left.
o After restarting in Safe mode, your phone can be powered on as usual.
o Before turning the phone on in Safe mode, it is recommended that you back up
important data.
o By powering the phone on in Safe mode, added widgets may be deleted.
Question: Cannot use phone, mail, or Internet.
Answer 1: Check whether you are where signal is weak or out of service area.
Answer 2: Power the phone on again.
Answer 3: Is the phone in Airplane mode? To check that Airplane mode is canceled:
• From home, swipe up to access Apps, and tap Settings > Network & Internet >
Airplane mode.
Answer 4: Is data communication disabled? To check that data communication is enabled:
• From home, swipe up to access Apps, and tap Settings > Network & Internet >
Mobile network.
Question: Battery level goes down quickly.