AT&T Velocity® 3 User Guide DOC20210105 1
Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Getting started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Getting to know your mobile hotspot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Device settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Navigating the user interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Sub-menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Safety and use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Important health information and safety precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction The following topics describe the basics of using this guide and your new mobile hotspot. About the user guide Thank you for purchasing your new AT&T Velocity® 3 mobile hotspot. The following topics explain how best to use this guide to get the most out of your mobile hotspot. Before using your mobile hotspot Read the Safety Information Guide that came with your device thoroughly for proper usage. Accessible services may be limited by subscription contract conditions.
Getting started Getting to know your mobile hotspot Back removal notch LCD home screen Power/Navigation button WPS button Factory reset button Micro USB charging port Note: Your mobile hotspot’s screens are subject to change. This user guide uses sample images only.
Part Description • Press once to turn the screen on. Power/Navigation button • Press and hold for three (3) seconds to turn your mobile hotspot on or off. • From home screen, press one time to scroll through the main screens. • From main screens, press two times to access the details of each main screen. LCD home screen View information and access features of your mobile hotspot. Micro USB charging port Connect the included charger for charging.
Installation Install the SIM card A SIM card is pre-inserted. If the SIM card needs to be replaced, follow the below steps: 1. Gently remove the back cover via the notch indicated by the arrow. Back removal notch 2. Take the battery out.
3. Remove the current SIM by pressing down on the clip and sliding the SIM card out. 4. Insert a replacement SIM by pressing down on the clip and sliding the SIM card into the SIM slot with the gold contacts facing downward and the cut corner on the bottom left. Note: A SIM card is pre-inserted and it is recommended that you use the pre-inserted SIM card or one that is provided to you by AT&T.
Install the battery 1. Insert the battery by aligning the battery contacts with the terminals in the battery compartment. Battery contacts 2. Reattach the back cover and press firmly around sides and all four corners until it snaps into place. Charge your mobile hotspot 1. Connect the micro USB end of the included charger into the micro USB charging port located at the bottom of your mobile hotspot. 2.
Turn on your mobile hotspot Press and hold the Power/Navigation button for three (3) seconds to turn on your mobile hotspot. Check the wireless signal Wait a few seconds for the signal strength icon to display on the screen, which will confirm that your device is connected to the cellular network. Confirm signal strength has five (5) bars for optimal performance. Fewer bars indicate a moderate signal, which may be sufficient.
LCD display screen Home screen USB connected Network indicator Wi-Fi indicator Battery indicator Notifications indicator Signal strength indicator Number of connected devices Number of new messages Press the Power/Navigation button one time to scroll through the main screens Note: Display screen will timeout after 1 minute of inactivity to save power. Press the Power/Navigation button one time to wake the screen.
Indicator Name Function/Service Wi-Fi indicator Wi-Fi on Notifications indicator New notifications received USB connected USB connected for tethering Network indicator Network information Signal strength indicator Indicates the signal strength. More signal bars indicates higher signal strength.
Indicator Name one time for Press next menu Function/Service Press the Power/Navigation button one time to scroll through the main screens Other main screens Press the Power/Navigation button one time to scroll through the main screens, press it two times to access the details of each main screen.
Wi-Fi Info screen From the Home screen, press the Power/Navigation button one time to access the Wi-Fi Info screen. From the Wi-Fi Info screen, press the Power/Navigation button two times to access the Wi-Fi Info details screen to view your Wi-Fi network name and password. You can change the default Wi-Fi network name and password via the AT&T Wi-Fi Manager, see “Changing Wi-Fi network name and password” on page 22. 2.
Messages screen From the Wi-Fi Info screen, press the Power/Navigation button one time to access the Messages screen. From the Messages screen, press the Power/Navigation button two times to access the Messages details screen to view the latest unread message. Current message/ total number of unread messages Message contents Press two times If a message is too long to display in one screen, press the Power/Navigation button one time to view the next screen of the current message.
Notifications will disappear automatically when the user has performed the corresponding actions and changed the device status. Notifications indicator Current notification/ total number of notifications Notification contents Press two times If a notification is too long to display in one screen, press the Power/ Navigation button one time to view the next screen of the current notification.
AT&T Wi-Fi Manager The AT&T Wi-Fi Manager allows you to easily manage your mobile hotspot. You can: • Customize settings • Change your Wi-Fi network name and password • Check signal strength and important messages from AT&T • Get help and information Access the AT&T Wi-Fi Manager via the Wi-Fi network connection 1. Connect your device to the 2.4 GHz or 5 GHz Wi-Fi networks provided by your mobile hotspot. Wi-Fi Settings 2. Enter http://attwifimanager or http://192.168.1.
device label. Note: You can customize the login that is used to access the AT&T Wi-Fi Manager by going to System > Administration. If you have changed the login and have forgotten the new one, you must restore the device to the factory default settings. Using a narrow object, such as a paperclip or ballpoint pen, press and hold the Factory reset button located at the bottom of your mobile hotspot for five (5) seconds.
Status indicators In addition to the indicators on the LCD display screen of your mobile hotspot, you can find information about your mobile hotspot’s current status at the top of the AT&T Wi-Fi Manager screen.
Internet access You are required to purchase a Wireless Internet Data plan. Connect via Wi-Fi You can simultaneously connect up to fifteen (15) devices, including smartphones, tablets, and laptops, to your mobile hotspot. 1. Open the Wi-Fi network manager on your Wi-Fi enabled device that you would like to connect to your mobile hotspot. 2. Find and select the Wi-Fi network name (SSID) (e.g., ATT-WIFI-XXXXXX) shown on your mobile hotspot’s Wi-Fi Info details screen. 3.
Changing Wi-Fi network name and password You can customize your mobile hotspot’s Wi-Fi network name (SSID) and password using the AT&T Wi-Fi Manager. 1. On any device that is connected to the mobile hotspot, enter http://attwifimanager or http://192.168.1.1 directly into your browser address field. 2. Enter the login password found on the device label located underneath the battery of your mobile hotspot. 3. Click LOG IN button. 4. Go to Wi-Fi > 2.4 GHz Wi-Fi > EDIT to change your network name and password.
Hide Wi-Fi network name and password Your Wi-Fi network and password are set as visible by default on your mobile hotspot’s Wi-Fi Info details screen. You can hide them using the AT&T Wi-Fi Manager. 1. Log into the AT&T Wi-Fi Manager. 2. Select Wi-Fi > 2.4 GHz Wi-Fi or 5 GHz Wi-Fi. 3. Click EDIT button. 4. Uncheck the checkbox beside Show network name and password on device. 5. Click SAVE & APPLY. Your mobile hotspot’s Wi-Fi network and password will then be hidden on the Wi-Fi Info details screen.
Connect via WPS Wi-Fi Protected Setup (WPS) allows WPS-enabled devices to be connected to a Wi-Fi network without having to type a Wi-Fi password. 1. With your mobile hotspot powered on, press and hold the WPS button for one (1) second. 2. Within two (2) minutes, press the WPS button on the wireless device you want to connect with. 3. Your mobile hotspot will display “WPS success“ when the connection has been successfully established.
Device settings The topics in this section will cover your mobile hotspot settings and options using the AT&T Wi-Fi Manager. To access the AT&T Wi-Fi Manager, first connect your device to your mobile hotspot and enter http://attwifimanager or http://192.168.1.1 directly into your browser address field. Log in using the default login password printed on the device label located underneath the battery of your mobile hotspot.
Sub-menu The Networking and System sections have additional sub-menu displayed horizontally at the top of the screen, for example: Help Click the Help icon on top of any page to access the information on the settings displayed on that page. Device information The Device information page displays an overview of your mobile hotspot’s status such as whether there are unread messages, firmware version, network connection status, network type, signal strength, etc.
Connected devices The Connected devices page displays a list of Wi-Fi devices that are currently connected to your mobile hotspot. You can monitor who has access to your network and block (or unblock) devices as required. To block a device, follow the below steps: 1. Select a device from your Connected devices list. 2. Click the APPLY button. 3. Follow the prompts to complete the process. To unblock a device, follow the below steps: 1. Select a device from your Blocked devices list. 2.
Wi-Fi Wi-Fi page displays a summary of the current configuration of the 2.4 GHz and 5 GHz Wi-Fi settings of your mobile hotspot. Your mobile hotspot does not simultaneously broadcast 2.4 GHz and 5 GHz Wi-Fi networks. The default Wi-Fi network is 2.4 GHz. To switch to the 5 GHz Wi-Fi network, select Enable at 5 GHz Wi-Fi section. When 5 GHz Wi-Fi network is enabled, 2.4 GHz Wi-Fi network will be disabled automatically. Devices currently connected to 2.4 GHz Wi-Fi network will be disconnected.
To make changes to the current configuration, click the EDIT button. Operating frequency • Mode: Display which mode is active for connecting via Wi-Fi. It allows the device to accept connections from devices supporting 802.11b/g/n (on 2.4 GHz) or 802.11a/n/ac (on 5 GHz).
• Channel: Display the wireless channel that the radio is operating on. In most situations, leaving this as Automatic will work best, but you can manually change the channel selection using this option. • Width: When 802.11n is selected in mode, width option is displayed. You can select 20MHz or 40MHz for this option. When 802.11ac is selected in mode, you can select 20MHz, 40MHz, or 80MHz for this option.
Show network name and password on device When selected, the network name and password will be visible on your mobile hotspot’s LCD display screen. To hide the network name and password on your mobile hotspot’s LCD display screen, uncheck this checkbox. This checkbox is marked by default. Enable Wi-Fi Protected Setup (WPS) When selected, it allows WPS-enabled devices to be connected to your mobile hotspot without typing a Wi-Fi password. This feature is turned on by default.
WPS WPS, or Wi-Fi Protected Setup, is a network security standard that allows for an easy connection to a secure wireless network. This feature is turned on by default. If you change these settings, currently connected devices may be disconnected. There are two methods to connect a client device using WPS on the Wi-Fi overview page, see below: • WPS button: This will act in the same way as manually pushing the WPS button on the bottom of your mobile hotspot.
Messages The Messages page displays text messages received by your mobile hotspot. This may include messages from AT&T about your service plan. Note: It displays up to 100 messages. When there are more than 100 messages, older messages will be automatically deleted to make room for the new messages. To manually delete messages, follow the below steps: 1. Select the message(s) you wish to delete from the message list. 2. Click the DELETE button.
Networking Mobile data The Mobile data page lets you enable or disable the mobile data. DHCP These settings affect the Local Area Network connection.
• IPv4 address: Display the IPv4 address of your mobile hotspot. By default, this is set to 192.168.1.1. • IPv4 netmask: Display the IPv4 Netmask of your mobile hotspot. By default, this is set to 255.255.255.0. • DHCP server: Select to enable or disable the DHCP server on your mobile hotspot. The DHCP server allows your mobile hotspot to automatically assign a local IP address from the DHCP pool to wireless client devices when they connect.
DMZ The DMZ, or Demilitarized Zone, opens up all ports to a specific local host. This means the specified host will not be protected by the built-in firewall. Therefore, this feature should be used with care. DMZ is set to Disable by default. Port forwarding Port forwarding allows remote computers on the Internet to connect to a specific computer or service within the private LAN. It operates based on rules specifying a protocol, the external ports, the internal IP address and internal ports.
To create a new rule, click the ADD button. Enter the below required details: • Rule name: Set a name of the new rule to be added. • Protocol: Select TCP+UDP, TCP, or UDP traffic types to be directed. • External ports: Enter the external port number. • Internal IP: Enter the internal IP address that you would like traffic from a specific external port directly to internal port. • Internal ports: Enter the internal port number. When finished, click the SAVE & APPLY button.
MAC/IP/Port filtering This feature can be used to allow or block certain users and/or ports from accessing the Internet. Global parameter You can quickly turn the filtering on or off for all rules by selecting Enable or Disable here. Existing rules You can view existing rules here. To add a new rule, click the ADD button.
Enter the below required details: • Rule name: Set a name of the new rule to be added. • Bound: Select Outbound or Inbound to set packet from LAN to WAN, or WAN to LAN. • Source MAC: Enter the source MAC address. • Source IP: Enter the IP address that the traffic will be filtered from. • Destination IP: Enter the IP address to which traffic will be filtered.
• Protocol: Select ALL, TCP+UDP, TCP, UDP, or ICMP as the traffic types to be filtered. • Source ports: Enter the ports number that traffic will be filtered from. • Destination ports: Enter the ports number to which traffic will be filtered. • Action: Select Drop, Accept, or Reject to deny or allow the access to the Internet. When finished, click the SAVE & APPLY button. Existing rules can be further edited by clicking the EDIT button to the end of each rule entry.
Security level This feature protects the internal network according to the preconfigured security policy. The default setting is disabled. When you select Enable, there are Low, Medium and High security levels for your selection. You can select Customized security to set your own options. Mark the checkboxes to allow traffic on the local network via the specified protocols.
Parental control The Parental control page is used to keep a list of rules to control access to specific websites. Rules can be applied to specific devices on your local area network and at specific times. To create a rule, click the ADD button.
Fill the below required details: • • • • Rule name: Enter a name for this rule so that it is easily identifiable. Device name: Select the local device on your network to create a rule for. Allow Internet: Select to allow or deny Internet access to this device. Blocked websites: Enter the domain name of the site you want to block. You can add as many websites as you want to block by clicking the icon . • Restricted time: Select a day of the week, then enter a Start time and Stop time.
System Date & time The Date & time page lets you set the time, time zone, and the Network Time Protocol (NTP) server to use for synchronization. The time on your mobile hotspot is important for accurate logging of messages and parental control. Manual set time To manually set the time, select Manual set time, then use the drop-down lists to select the date and time, and click the SAVE & APPLY button.
NTP auto synchronization When selected, it enables the synchronization of the date and time between your device and the system time on the network. You will need to select the time zone that the device is located in by using the Timezone drop-down list. Network auto synchronization When selected, it enables the synchronization of the date and time between your device and the cellular network. This is the default setting.
Reset The Reset page is used to reset your mobile hotspot to the factory default settings. Note: Take care with using this feature as all settings and messages stored on the device will be lost when the device is factory reset. Power saving The Power Saving page lets you set the screen timeout. Screen: Select the screen timeout. Your screen will be turned off automatically after the set amount of time. The default display timeout set is 1 minute. When finished, click the SAVE & APPLY button.
Mobile network The Mobile network page allows you to set a custom APN for your network connection. To use a custom APN, select the ADD and fill in the appropriate information before selecting SAVE & APPLY. The custom APN can be set to the default APN by selecting SET DEFAULT APN.
Access point name Enter a corporate account with your own custom APN. Authentication Select the authentication method specified by your service provider. User name If the authentication selection is none, this can be left blank. Otherwise enter the user name provided by your service provider. Password If the authentication selection is none, this can be left blank. Otherwise enter the password provided by your service provider.
Network unlock The Network unlock page is used to UNLOCK the network. If the device is locked to AT&T network, follow the below steps to unlock: 1. Contact AT&T Customer Care to get an unlock code by the following three ways: • Dial 611 from an AT&T cell phone. • Dial 1-800-331-0500 from any phone. • Submit a request to unlock the device by going to att.com/deviceunlock. 2. Enter the unlock code on Network unlock page. 3. Click the UNLOCK button.
Software update Software updates are delivered automatically over the mobile network. This page allows you to monitor these updates. Current Software Version Displays the current software version installed on device. Check For Updates Click to check for the latest software update. Continue Update Click to resume software update.
Troubleshooting Check below for solutions to common problems you may experience. Problem The device cannot connect to the mobile hotspot Possible solutions • Restart the mobile hotspot. • Restart the device you want to connect (laptop, smartphone, etc.). • Confirm the Wi-Fi network name (SSID) and password (KEY) and establish a new connection to the mobile hotspot.
Problem Forgot the password to the Wi-Fi network Possible solutions The default password to your Wi-Fi network can be easily found on the mobile hotspot’s Wi-Fi Info details screen, see “Wi-Fi Info screen” on page 15. If you need to change your Wi-Fi password, see “Changing Wi-Fi network name and password” on page 22. If you have changed the login and have forgotten the new one, you must restore the device to the factory default settings.
Problem Forgot the password to the AT&T Wi-Fi Manager Possible solutions The default password to the AT&T Wi-Fi Manager can be easily found on the device label located underneath the battery of your mobile hotspot. If you need to change your AT&T Wi-Fi Manager password, see “Administration” on page 45. If you have changed the login and have forgotten the new one, you must restore the device to the factory default settings.
Specifications The following tables list your mobile hotspot’s specifications. Specification Description Weight Approx. 111g. (3.92 oz.) Dimensions (L x W x H) 109mm x 73mm x 13.5mm Display 1.77”, 128 x 160 Processor Single-core, Cortex-A7, 1.3 GHz, Qualcomm MDM9207 Memory 128MB RAM + 256MB ROM Frequencies LTE: B2/4/5/12/14/30/66 Battery Removable Li-ion battery, 2500mAh Charging time Approx. 3.5 hours Charging port Micro USB Operation system Linux 3.
Safety and use The topics in this section will introduce how to use your mobile hotspot safely. Please read before proceeding THE BATTERY IS NOT FULLY CHARGED WHEN YOU TAKE IT OUT OF THE BOX. DO NOT REMOVE THE BATTERY PACK WHEN THE DEVICE IS CHARGING. Important health information and safety precautions When using this product, the safety precautions below must be taken to avoid possible legal liabilities and damages. Retain and follow all product safety and operating instructions.
When connecting with a USB cable to desktop or notebook computers, be sure your computer is properly grounded (earthed) before connecting this product to the computer. The power supply cord of a desktop or notebook computer has an equipment grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.
To reduce the risk of fire or burns, do not disassemble, crush, puncture, short circuit the external contacts, expose to temperature above 113°F (45°C), or dispose of in fire or water. Replace only with specified batteries. Recycle or dispose of used batteries according to the local regulations or guide supplied with your product. Take extra precautions • Do not disassemble or open, crush, bend or deform, puncture, or shred.
• Replace the battery only with another battery that has been qualified with the system per this standard: IEEE-Std-1725. Use of an unqualified battery may present a risk of fire, explosion, leakage, or other hazards. • Promptly dispose of used batteries in accordance with local regulations. • Avoid dropping the device or battery. If the device or battery is dropped, especially on a hard surface, and the user suspects damage, take it to a service center for inspection.
Safety in aircraft Due to possible interference caused by this product to an aircraft's navigation system and its communications network, using this device on board an airplane is against the law in most countries. If you want to use this device while on board an aircraft, remember to turn off the device.
Safety precautions for RF exposure • Avoid using your device near metal structures (for example, the steel frame of a building). • Avoid using your device near strong electromagnetic sources, such as microwave ovens, sound speakers, TV, and radio. • Use only original manufacturer-approved accessories or accessories that do not contain any metal. • Use of non-original manufacturer-approved accessories may violate your local RF exposure guidelines and should be avoided.
Non-ionizing radiation Your device has an internal antenna. This product should be operated in its normal-use position to ensure the radioactive performance and safety of the interference. As with other mobile radio transmitting equipment, users are advised that for satisfactory operation of the equipment and for the safety of personnel, it is recommended that no part of the human body be allowed to come too close to the antenna during operation of the equipment. Use only the supplied integral antenna.
Faulty and damaged products • Do not attempt to disassemble the device or its accessories. • Only qualified personnel may service or repair the device or its accessories. General precautions You alone are responsible for how you use your device and any consequences of its use. You must always switch off your device wherever the use of a device is prohibited. Use of your device is subject to safety measures designed to protect users and their environment.
Protect your device • Always treat your device and its accessories with care and keep them in a clean and dust-free environment. • Do not expose your device or its accessories to open flames or lit tobacco products. • Do not expose your device or its accessories to liquid, moisture, or high humidity. • Do not drop, throw or try to bend your device, or its accessories. • Do not use harsh chemicals, cleaning solvents, or aerosols to clean the device or its accessories.
• The product does not operate normally when you follow the operating instructions. Avoid hot areas The product should be placed away from heat sources such as radiators, heat registers, stoves, or any device producing heat. Avoid wet areas Never use the product in a wet location. Avoid using your device after a dramatic change in temperature When you move your device between environments with very different temperature and/or humidity ranges, condensation may form on or within the device.
Mounting accessories Do not use the product on an unstable table, cart, stand, tripod, or bracket. Any mounting of the product should follow the manufacturer's instructions and should use a mounting accessory recommended by the manufacturer. Avoid unstable mounting Do not place the product with an unstable base. Use product with approved equipment This product should be used only with personal computers and options identified as suitable for use with your equipment.
Regulatory agency identifications FCC Regulations This mobile hotspot complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This mobile hotspot has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
RF Exposure Information (SAR) This mobile hotspot meets the government's requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The exposure standard for wireless mobile hotspot employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg.
the ear, position the handset a minimum of 1.5 cm from your body when the device is switched on. Warranty With this manufacturer’s warranty (hereinafter: the “Warranty”), Emblem Solutions (hereinafter: the “Manufacturer”) guarantees this product against any material, design and manufacturing defects. The duration of this Warranty is specified in article 1 below.
Implementation of the Warranty If your product is faulty under normal conditions of use and maintenance, in order to benefit from the present warranty, please contact the Returns Center at 1(800) 801-1101 for assistance. The customer support center will then provide you with instructions on how to return the product for support under warranty. For more information, please visit att.com/warranty. Warranty exclusions Manufacturer guarantees its products against material, design and manufacturing defects.
6. Defects and damage due to the exposure of the product to humidity, extreme temperatures, corrosion, oxidation, or to any spillage of food or liquids, chemicals and generally any substance likely to alter the product. 7. Any failure of embedded services and applications that have not been developed by Manufacturer and whose functioning is the exclusive responsibility of their designers. 8.
