User's Guide

51
Troubleshooting
Check below for solutions to common problems you may experience.
Problem Possible solutions
The device cannot
connect to the
mobile hotspot
•Restart the mobile hotspot.
•Restart the device you want to connect (laptop,
smartphone, etc.).
•Conrm the Wi-Fi network name (SSID) and password
(KEY) and establish a new connection to the mobile
hotspot.
The device is
connected to the
mobile hotspot
but cannot
access the
internet
•Check the signal strength and network indicator on
your device’s home screen and conrm the hotspot
has network coverage in the area.
•Make sure your SIM card is active and properly
installed. See “Install the SIM card” on page 8.
•Check to see if Cellular Data is enabled in the AT&T
Wi-Fi Manager. See “Mobile data” on page 34.
Download and/
or upload speeds
are slow
•Check the signal strength on your device’s display
home screen. A low signal strength can indicate a
weak connection to the network in your area.
•Please make sure your device is in close range to the
mobile hotspot to optimize the Wi-Fi connection.