User's Manual

1919
6. Tablet will not play some video files.
• Checkthatthevideoleyou’reintendingtoplayisthecorrectsizeandformat.Somelesneedto
be encoded to be played on this tablet.
7. Fails to open a web page.
• ChecktoensurethetablethasaWi-Ficonnection.
• Itispossiblethewebpageyou’retryingtoaccessdoesnotexist,orisundermaintenance.Tryac-
cessing the site from another device.
8. Forgot password or lock pattern.
• PleasecontactCustomerServiceviaemailorphone,andyouwillbegiveninstructionsonhowto
do a factory reset. Please be aware that all personal data will be deleted by a factory reset.
9. Downloaded an app, but don’t see it on the home page.
• ChecktheLauncherTabtoseeiftheappyoudownloadedisundertheAPPtab.
• ChecktheAppInstaller.
• GotoSettings,thenApps,andviewthelistofdownloadedorallapps.