User's Manual

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Mobile Device – PC Connectivity and Synchronization Issues

Solution to problems when connecting the Mobile Device to the PC through

the cradle or otherwise.

For an updated information on other issues, see the PC’s ActiveSync help

or visit Microsoft’s website for mobile phones

(www.microsoft.com/windows/embedded/ce.net).

• Find out if you need to install the correct PC ActiveSync version.

• Make sure that the Mobile Device is turned ON.

• Make sure that the USB cable is properly connected to the connectors

on both the PC and the Mobile Device/Cradle.

• If the Mobile Device is connected to the PC using the USB cable, make

sure that ActiveSync is configured for this type of connection. Verify this

setting in ActiveSync’s Connection Settings window (File > Connection

Settings ;). Make sure that the option “Allow USB connection” is

checked.

• Connections between the Mobile Device and PC using USB cable

needs the PC’s ActiveSync program. Consult the ActiveSync Help for

more information.

• Before restarting the PC, it is advisable to disconnect the Mobile Device

from the PC first.

• Please connect one Mobile Device at a time to a PC.

Troubleshooting

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