User`s manual

Page 6
Limited Warranty
In no event shall Shoestring Astronomy be liable for any claim for incidental or
consequential damage arising out of or in connection, manufacture, delivery or use of
any product offered on this website or by information received by US mail, E-mail,
data files or fax. All products are guaranteed to the original purchaser to be free from
defects in material and workmanship for a period of one year from the date of
purchase. At its option, Shoestring Astronomy will repair or replace the defective
product. Shoestring Astronomy is not responsible for damage caused by the freight
carrier, i.e.: UPS, FED EX, etc., to our product. A claim to repair or replace the
product must be initiated by the recipient. Warranty coverage excludes normal wear
and tear, or damage caused by improper installation, any modification, abuse, misuse,
improper maintenance, and unauthorized repairs or modifications to the original
product. Warranty does not cover those parts prone to failure under normal wear and
tear. Any product repair request must be submitted and approved before shipment to
Shoestring Astronomy. Shipper is responsible for proper packaging, shipping and
insurance on approved repair items. Shoestring Astronomy will package, insure and
return ship at no cost to the customer.
Return Policy
Merchandise may be returned in new (mint) condition within 30 days of receipt for
exchange or a full refund. (less shipping/handling). If you'd like to apply your return
credit to a new order, we'd be happy to do that. Please include this information with
your return. We must receive the returned merchandise within 30 days of the date you
received it. All items must be in new (mint) condition. Returned items cannot show
evidence of use or wear, dirt, or blemishes of any kind. Merchandise must be returned
in its original packaging and should include all supplied materials, instructions,
warranty cards, original accessories, hardware, and any software provided. Shoestring
Astronomy is not responsible for lost or damaged packages. Return shipping costs are
the responsibility of the customer.