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Abstract

Polycom's SpectraLink 8000 Series Wireless Telephones operate on converged voice and data Wi-Fi

infrastructure to reduce costs and simplify management while significantly improving employee mobility,

responsiveness and productivity

. This application note provides the details on integrating the Polycom

SpectraLink 8020 and 8030 Wireless Telephones with the ShoreTel® IP Phone system.

Table of Contents

Overview..............................................................1

Features and Benefits...........................................1

Polycom Overview and Contact ..........................2

Polycom Product Information...............................3

Architecture Overview.........................................5

Design 1 ...................................................................5

Requirements, Certification and Limitations........5

Version Support ...................................................6

Certification Testing Results Summary ................6

Table 1: Basic Test Cases ........................................6

Table 2: Extended Feature Test Cases ...................8

Configuration Overview ....................................10

ShoreTel Configuration......................................10

Polycom Configuration ......................................21

Polycom Troubleshooting..................................21

Polycom Technical Support ...............................21

Document and Software Copyrights..................22

Trademarks........................................................22

Disclaimer..........................................................22

Company Information ........................................22

Overview

This document provides a summary of how Polycom SpectraLink Wi-Fi Telephones can combine with

ShoreTel IP telephony systems to create powerful customer solutions. It starts with a brief overview of

the product, features and benefits and important contact information. It continues on to discuss

implementation specifics and troubleshooting.

Features and Benefits

ShoreTel solutions enable companies of any size to seamlessly integrate voice, video, messaging and

data in their business processes. ShoreTel’s distributed software eliminates traditional cost, complexity

and reliability issues. With this Polycom SpectraLink product integration, ShoreTel customers can now

further improve efficiency and manage costs by adding employee mobility through the use of

SpectraLink 8020 and 8030 Wi-Fi telephones on their converged voice and data Wi-Fi infrastructure.

TPP APP NOTE

TPP: 10230

Date: March, 2009

Product: ShoreTel |Polycom System version: ShoreTel 8.1

Summary of content (22 pages)

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T P P A P P N O T E TPP: 10230 Date: March, 2009 Product: ShoreTel |Polycom System version: ShoreTel 8.1 Abstract Polycom's SpectraLink 8000 Series Wireless Telephones operate on converged voice and data Wi-Fi infrastructure to reduce costs and simplify management while significantly improving employee mobility, responsiveness and productivity. This application note provides the details on integrating the Polycom SpectraLink 8020 and 8030 Wireless Telephones with the ShoreTel® IP Phone system.
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Polycom Overview and Contact Polycom, Inc. (NASDAQ: PLCM) is the global leader in telepresence, video, and voice solutions and a visionary in communications that empower people to connect and collaborate everywhere. Companies choose Polycom solutions because they allow geographically dispersed workforces to communicate more effectively and productively over distances.
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Polycom Product Information Polycom SpectraLink 8020 and 8030 Wireless Telephones, infrastructure and accessories. SpectraLink Wireless Telephones enhance the Wi-Fi networks of today and tomorrow. Supporting integrations with ShoreTel call servers, SpectraLink Wireless Telephones provide packetized voice over a Wi-Fi network infrastructure without sacrificing advanced telephone features and capabilities.
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Product Information SKU WTB150 WTE150 BPL100 BPL200 BPL300 NCS100 SVP011 SVP021 SVP101 MOG701 MOG711 MOG721 MOG731 MOG741 MOG751 Description SpectraLink 8020 Wireless Telephone. Order Battery Pack (BPLx00) and charger separately. SpectraLink 8030 Wireless Telephone. Order Battery Pack (BPLx00) and charger separately.
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Architecture Overview The following is a diagram of the solution architecture showing the integration between the Polycom SpectraLink Wi-Fi Telephones, SVP Server and the ShoreTel IP System: ShoreTel IP Phone ShoreTel ShoreGear Design 1 Requirements, Certification and Limitations The following requirements are necessary to integrate Polycom SpectraLink Wi-Fi telephones to the ShoreTel IP Phone system as described in this Application Note.
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See Notes 1, 2, 3, 4 and 5 in the section Certification Testing Results Summary below for known limitations. Version Support The Polycom SpectraLink 8000 components should be running the latest firmware. See version support below: ShoreTel Release Polycom SpectraLink 8020/8030 SpectraLink 8000 SVP Server SpectraLink 8000 OAI Gateway Handset Administration Tool (CD) V131.017 or higher V17x.028 or higher V82.017 or higher V2.2 or higher 8.0 9 9 9 9 8.
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ID Name Description Results 1.12 CODEC support (DUT to SIP reference) CODEC negotiation Pass Verify successful hold and resume of connected call Verify successful forwarding of incoming calls Verify successful forwarding of incoming calls Verify device’s mute function Verify successful transmission of in-band and out-ofband digits (RFC2833) for calls placed to and from the DUT with a variety of other devices Verify that device notifies the user about missed calls Pass Pass Pass Pass Pass Note-1 1.
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Table 2: Extended Feature Test Cases ID Name Description Notes 3.1 Call waiting Pass 3.2 3.3 Park Extended forward 3.4 3.5 3.
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ID Name Description Notes 3.21 Initiate call to a Hunt Group Pass 3.22 Initiate call to a Workgroup 3.23 Hunt Group Member 3.24 Workgroup Agent 3.25 Call Forward – “FindMe” 3.26 ShoreTel Converged Conferencing Server 3.27 Bridged Call Appearance (BCA) extension Initiate a call from DUT and verify that calls route to the proper Hunt Group and are answered by an available hunt group member with audio in both directions using G.729 and G.711 codecs.
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Configuration Overview This document describes the major steps needed to configure the ShoreTel system and the Polycom SpectraLink handsets as described in this application note. ShoreTel Configuration This section describes the ShoreTel system configuration to support the Polycom SpectraLink. The section is divided into general system settings and individual user configuration needed to support the SpectraLink handsets.
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The “Call Control/Options” screen will then appear (Figure 3). Figure 3 – Call Control/Options Screen • • • If this is an upgrade from previous ShoreTel versions, you may see a parameter named “Always Use Port 5004 for RTP.” If so, you will need to disable this parameter by unchecking the box and saving the setting. When enabled, SIP extension configuration will fail.
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• SIP session refresher: The refresher setting decides if user agent client or user agent server refreshes the session. Again, there is no need to modify the default value of “Caller (UAC).” This allows the SpectraLink handset to be in control of the session timer refresh. Switch Settings When allocating Ports for SIP extensions, these changes are modified by selecting “Administration,” then “Switches” in ShoreWare Director (Figure 4).
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Figure 5 – Edit Switches If the ShoreGear switch that you have selected has “built-in” capacity (i.e., ShoreGear 50/90/220T1/E1, etc.) for IP phones and SIP trunks, you can also remove 5 ports from the total number available to provide the “100 SIP Proxy” configuration necessary (Figure 6). Note: Every 5 ports you remove from the total available will result in “100 SIP Proxy” ports being made available.
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Figure 6 – ShoreGear Switch Built-in Capacity Sites Settings The next settings to address are the administration of sites. These settings are modified under the ShoreWare Director by selecting “Administration” then “Sites” (Figure 7). Figure 7 – Administration/Sites 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.
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This selection brings up the “Sites” screen. Within the “Sites” screen, select the name of the site to configure. The “Edit Site” screen will then appear. Scroll down to the “SIP Proxy” parameters (Figure 8). Figure 8 – Site Screen SIP Proxies The “Virtual IP Address” parameter is a new configuration parameter with ShoreTel 8.1. This “Virtual IP Address” is an IP address that can be moved to a different switch during a failure.
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only be shown if proxy resources have been enabled on the switch. Furthermore it makes no sense to define a “Virtual IP Address” if you only have one proxy switch defined. The Admission Control Bandwidth defines the bandwidth available to and from the site. This is important as SIP endpoints may be counted against the site bandwidth. See the ShoreTel Planning and Installation Guide for more information about this. ShoreTel 8.1 now adds 10 CODECs by default.
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This action brings up the “Users” “Edit Users” screen (Figure 10). Figure 10 – Adding/Editing Users Define the “First Name” and “Last Name” as you deem appropriate. ShoreWare Director will auto-assign the next available “Number” (i.e. extension), but you can modify it to any available extension. Define the “License Type” as needed, in this example we chose “Extension and Mailbox” although it’s not necessary to have a mailbox. Define the proper “User Group” and set the “Home Port” to “Any IP Phone.
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Figure 11 – Individual User SIP Settings There is no default “SIP Password,” it is masked with the appearance that there is, but don’t be confused to think that there’s a default password. You can modify it to any value you wish, but be certain to note what you changed it to, as you will need it when configuring the SpectraLink handset parameters. Save your changes. SIP Profiles ShoreWare Director’s “Call Control…” section contains a “SIP Profiles” option. ShoreTel 8.
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Figure 12 – SIP Profiles This action brings up the “Edit SIP Profile” screen, Figure 13. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.
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Figure 13 – Edit SIP Profile Define a “Name:” for the entry, and be sure to define an appropriate name. For the “User Agent:” option, enter “Slnk/22” (without quotes); the “Priority:” defaults to 100, no change is required. Enable the profile by checking (enabling) the “Enable” option. In the “Custom Parameters:” options, add the following entries: OptionsPing=1 MWI=notify FakeDeclineAsRedirect=1 SendEarlyMedia=1 1CodecAnswer=0 StripVideoCodec=1 AddGracePeriod=0 Save the changes.
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Polycom Configuration Refer to the following documents and downloads for detailed user and configuration. They can be found at: http://www.polycom.com/usa/en/support/voice/wi-fi/wi-fi.html Downloads • SpectraLink 8000 Series SIP Software - WTB1xx, WTE1xx (131.
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For Knowledge Base: http://www.polycom.com/usa/en/support/voice/voice.html Document and Software Copyrights Copyright © 2009 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel Communications, Inc. ShoreTel, Inc.