Specifications

Configuring Users
10 – 2 ShoreTel, Inc.
The Users link in the navigation frame, shown in Figure 10-1, gives you access to the
Individual Users, User Groups, Class of Service, Notify Users, Anonymous
Telephones, Extension Lists, Batch Update Utility, and Call Handling Mode Defaults
list and edit pages. From these pages, you can add and edit users as well as assign them
properties within the ShoreTel system.
Configuring users requires that you configure class of service first, user groups second,
and individual users last. Having the following information at hand will expedite the
user configuration process:
• A list or outline of the classes of service that will be associated with your user
groups
• A list or outline of user groups that will be associated with individual users
• A list of new users who will be added to the system
NOTE The ShoreTel system comes with default classes of service and user groups.
Classes of Service
Configuring classes of service is the first step in configuring users. Expand the Users
link and click Class of Service. From the Class of Service page, shown in Figure 10-2,
you configure permissions for telephony features, outside calling, and voice mail usage.
Descriptions and instructions are provided for these permissions in the following
sections:
• Telephony Features Permissions
• Call Permissions
• Voice Mail Permissions
Figure 10-2 Class of Service List Page
Each list on the Class of Service page has an Add new link and a list of names that are
associated with a telephony features permissions CoS (Class of Service), call
permissions CoS, or voice mail permissions CoS. To add a new CoS, click Add new
from the appropriate table. To edit an existing CoS record, click the name of the CoS
from the appropriate table. The Telephony Features edit page, shown in Figure 10-3,
appears.