Specifications

Configuring Users
10 – 8 ShoreTel, Inc.
NOTE The Silent Monitor field has been removed from this page. For an equivalent
parameter, see the Enable Monitor/Record Warning Tone field on page 9-13.
Whisper Page
The Whisper Page feature allows an operator to break into an active call in order to
speak with an internal user. This occurs without the remote caller hearing the
interruption and without the operator hearing the remote caller.
Here's a real-world example: You are in the office on a call with a client when another
client arrives in the lobby to meet you for an appointment. The administrative assistant
knows that you are on a call, but she uses the Whisper Page feature to interrupt the call
to let you know someone is waiting for you in the lobby. You hear the voice of your
administrative assistant and the client at the same time, but neither of them can hear
one another.
Implementation details:
• The Whisper Page feature can be invoked from:
— Personal Call Manager (PCM)
— Any phone (analog or IP) by pressing the code *19
— One of the soft keys on an IP 212k/230/530/560/560g phone
• While on a Whisper Page call, the internal user can mute the audio channel to the
original caller. This allows him to respond to the operator without the original
caller hearing him. This can be accomplished from:
— One of the soft keys - not the standard mute button - on an IP 212k/230/530/
560/560g phone
— PCM, if you do not have an IP phone
• Both the operator and the internal user hear a tone when the Whisper Page call is
connected. The tone is the same as the one used for the intercom feature.
Permissions The Restrictions and Permissions listed are applied in
addition to the Scope setting. The comma-separated
restriction expressions are limited to a total of 50 characters.
Follow these guidelines for entering permissions:
• Numbers must be entered in canonical format including
the international designation “+” and country code. For
example, to permit forwarding to the 408331 area code
and prefix in the U.S., use +1408331.
• Non-routable calls (311, 411, etc.) for a country must
be designated by the country code plus the “/”
character. For example, to permit forwarding to 311 in
the U.S., use 1/311.
• Each field can contain multiple entries as long as they
are separated by commas or semicolons.
• Each entry must consist of numbers only.
• Access codes, such as 9, must not be included.
• The wildcard of “x” can be used.
When a call is both restricted and permitted, it is permitted.
For example, restricting +1 408 and permitting +1 408 331
restricts all calls to the 408 area code except those to 408
331-xxxx.