Specifications

Configuring Users
10 – 16 ShoreTel, Inc.
Simplified Message Desk
Interface Mode
Select from None, External Voice Mail, or ShoreTel Voice
Mail. Select External Voice Mail if an application server is
functioning as a PBX for a legacy voice mail system. Select
ShoreTel Voice Mail if an application server is functioning
as a voice mail server for a legacy PBX. Also see “Legacy
Voice Mail Integration” on page 4-3.
Account Code
Collection
Select from Disabled, Optional, or Forced account code
collection for the selected user group.
Disabled—Account collection is not active for this group.
Optional—Users are prompted to enter an account code.
If no account code is entered, the call is completed
without account code records.
Forced—Users must enter an account code for all calls
outside the bounds of the call permissions set for the user.
For more information about account codes, see “Account
Codes” on page 9-3.
Show Call Manager
users a list of account
codes when dialing
Enabling this option allows Call Manager users to select an
account code from the complete list of account codes
when prompted for an account code. Disable this feature if
you want to restricts the user’s knowledge of account
codes.
Send Caller ID as
Caller’s Emergency
Service Identification
(CESID)
The caller ID configured on the User’s page is the
telephone number sent to the service provider when a user
dials an emergency services number (e.g., 911 in the U.S.).
Default setting is checked on. If this option is not selected,
the outbound caller ID will be either the user’s DID or the
site’s CESID.
For more information on emergency and 911 calls, see
Appendix B, "Emergency 911 Operations" for more
information.
Send DID as Caller’s
Emergency Service
Identification (CESID)
This is the telephone number sent to the service provider
when a user dials an emergency services number (e.g., 911
in the U.S.) from their home phone. If this option is not
selected and Send Caller ID as Caller’s Emergency Service
Identification (CESID) is also not selected, the outbound
caller ID will be the site’s CESID.
For more information on emergency and 911 calls, see
Appendix B, "Emergency 911 Operations" for more
information.
Outgoing Trunk Groups
(Access Code)
These are the trunk groups to which this user group has
access for outgoing calls.
For more information about trunk groups, see Chapter 7,
“Configuring Trunks.”
NOTE You can assign multiple trunk groups with the same
access code to the user group.