Specifications

Configuring Users
ShoreTel 6.1 Administration Guide 10 – 29
automatically deleted, as an option. The target mailbox for forwarded messages may be
any user, a workgroup, a route point, AMIS address, or a system distribution list (other
than a broadcast distribution list). A message is pre-pended to the forwarded message,
along with a time-stamp, announcing that the message has been auto-forwarded. As an
example, the recipient of an auto-forwarded message might hear, “Auto-forwarded
message received at 9:10 AM from Customer Support Mailbox”.
An example of use might be the handling of off-hours calls when few support staff are
available. Off-hours calls may be routed to a back-up extension. If no one is available to
answer the back-up extension, calls may wind up in a voice mailbox that will not be
checked for hours. The back-up extension can be set to auto-forward any calls that are
received in its mailbox. Calls can be forwarded to a mailbox that is checked on a
regular basis.
Auto-forwarding is available between distributed voice mail servers. The message is
handled as any other message would be, including any message waiting indicator, any
calling notification, return receipt requests, or urgent markings. Auto-forwarded
messages can be forwarded and replied to. If the target mailbox is full, the is left in the
sending mailbox. If a message is being auto-forwarded to a list of mailboxes and one is
full, that target is skipped.
You can get to this edit page by clicking the Voice Mail Delivery and Notifications link
under the Personal Options tab on the Edit User page.
Figure 10-13 User’s Voice Mail Delivery and Notifications Page