Specifications

Configuring Workgroups
14 – 10 ShoreTel, Inc.
Mailbox (server) This provides the workgroup with a mailbox on the associated
server. If you change the server, all messages are automatically
moved to the new server.
Calls to the workgroup that go to voice mail end up in the
workgroup mailbox. Calls to a user that go to voice mail end up
in the user’s mailbox. The workgroup mailbox is shared by all
workgroup members who run the Workgroup Agent or
Supervisor Call Manager. In addition, you can log into the
workgroup mailbox over the telephone using the mailbox
number and voice mail password.
This is an optional parameter.
Language Select a language from the drop-down list. This is the language
that will be used by the auto attendant for prompts played to
calls in the queue, such as “your estimated wait time is...”
Accept Broadcast
Messages
This lets the workgroup receive broadcast messages.
In general, you will want to remove the workgroup from the
broadcast message list.
This is an optional parameter.
Include in System
Dial By Name
Directory
This includes the workgroup in the auto-attendant’s dial-by-
name directory.
This is an optional parameter.
Make Number
Private
Checking this check box removes this number from the system
directory and call handling destination lists.
Recorded Name The Record, Play, Enter, and Import buttons let you record a
name for the workgroup. This name is used as part of the
default mailbox greeting as well as in the Dial By Name
directory.
You can use your PC microphone and speakers or a telephone
to play and record within ShoreWare Director. Please refer to
the Auto-Attendant options for more information.
You can also import prompts into ShoreWare Director. Prompts
must be recorded as µ-law, WAV files.
This is an optional parameter.
Voice Mail
Password
This lets you enter and confirm the workgroup’s voice mail
password.
The voice mail password is used in conjunction with the
mailbox number to log in to the workgroup mailbox over the
telephone.
This is a required parameter. The initial default is “1234”.
Passwords may be numeric only.