Specifications

Call Detail Record Reports
C – 20 ShoreTel, Inc.
Dialed # Once for each
trunk activity in
the report.
For outbound calls, this is the number the
user dialed and is reported in full, canonical
format (including country code, etc.). For an
inbound call this is the destination of the call.
If the call was a DID or DNIS call, this is the
DID or DNIS information for the number
dialed. For other types of calls, this is the
extension where the call first terminates.
For inbound calls (CallType = 2 in Call
record) this data is retrieved from the
DialedNumber field in the Call record. For
other calls, it is retrieved from the PartyId
field of the Connect record for the trunk
activity.
NOTE Inbound and outbound are relative to
the call, not trunk usage.
Calling # Once for each
trunk activity in
the report.
For inbound calls, this is the calling
number—ANI or Caller ID—received by the
ShoreTel system and is reported as delivered
by the PSTN (may or may not include the 1 in
front of the area code).
For outbound calls, this is the extension of
the user that placed the call.
For outbound calls (CallType = 3 in Call
record) this data is retrieved from the
Extension field in the Call record. For other
types of calls, it is retrieved from the CallerID
field in the Call table.
NOTE Inbound and outbound are relative to
the call, not trunk usage.
Field Presence/Frequency Description