Specifications

Call Detail Record Reports
C – 54 ShoreTel, Inc.
ConnectReason
ConnectReason Name Description
0Null
1 Direct The party was connected to the call when TMS was not
available. Information is logged about the connection, but
there is no more specific ConnectReason information.
2 ForwardBusy The party was connected because the previous party's call
handling mode indicated that the call should be forwarded if
the previous party was busy--that condition was met.
3 ForwardNoAnswer The party was connected because previous party's call
handling mode indicated that the call should be forwarded if
the previous party didn't answer--that condition was met.
4 ForwardAll The party was connected because previous party's call
handling mode indicated that the call should be forwarded
under all circumstances.
5 Pickup The party was connected to the called party because the
called party did “Pickup” the call.
6 Unpark Unpark
7 Redirect Redirect
8 Completion Completion
9 Transfer The party was connected to the call because the call was
transferred to the party.
10 Reminder Reminder
11 Unknown Unknown
12 Unavailable Unavailable
13 Intrude Intrude
14 Parked Parked
15 CampedOn CampedOn
16 RouteRequest RouteRequest
17 Called The party was added to the call because it was the initial
target of the call.
18 Forward Forward
19 Originate The party initiated this call.
20 Conference The party was added to the call because the party was
conferenced into the call.