Specifications

Call Detail Record Reports
ShoreTel 6.1 Administration Guide C – 63
QueueStep Table
The QueueStep table logs data about time spent in queue steps or in hunting for agents.
Notes
•
There is a record for each period that the call spends hunting and for each period a
call spends in a queue step. For example, if a call to a workgroup initially hunts for
agents, then goes to the queue and exits the workgroup from that queue step,
there will be two records for the call in the QueueStep table. The first record
would be for hunting (the duration may be zero if, for example, no agents were
logged in). The second record is for the first queue step from which the call exited.
Field Name Data Type Description
ID AutoNumber Unique identifier. (4-byte integer, required)
QcallTableID Number Link to the Autonumber field in the QueueCall table. This
essentially identifies the QueueCall that this step is associated
with. (4-byte integer)
StartTime Date/Time Time at which the call first enters this step. (8-byte date/time)
Duration Date/Time Elapsed time spent in this step. (8-byte date/time)
DurationSeconds Number Elapsed seconds spent in this step. (4-byte integer)
StepNumber Number Step number if this is not a hunting record (as identified by
the Hunting field set to Yes). The step number corresponds to
the step number in the workgroup configuration.
ExitReason Number Enumerated reason for exit from step. (1-byte integer)
Hunting Yes/No If true the times correspond to hunting, or else this indicates a
queue step. (boolean)