Specifications

ShoreWare Call Manager Manual Chapter 4: Voice Calls
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When a call is forwarded to a Find Me destination, the phone at the Find Me destination
displays your voice mail’s caller ID. When you answer the call, you hear a prompt
announcing the intended call recipient and the caller’s ID information.
Announced Find Me provides for the recording of the caller’s name for calls routed to Find
Me destinations. Announced Find Me enhances the base Find Me feature such that:
• The caller’s name is announced to the recipient of a Find Me call.
• Callers from external numbers or from internal extensions without a recorded name are
prompted to record their name before the call is routed to the recipient.
Announced Find Me can be configured to require all users to record their names at the
time of the call, except for those from internal extensions with a recorded name.
4.5.6.1 Activating Find Me
Find Me call handling is enabled during active Call Handling Mode periods that specify
Find Me. Refer to Section 4.5.4 on page 41 for information on active call handling modes
and configuring call handling mode parameters.
4.5.6.2 Configuring Find Me
The Options and Preferences: Find Me panel specifies the Find Me destinations and
specify the number of times Call Manager rings each Find Me device. You can also program
Call Manager to send inbound callers to your Find Me destinations without requiring the
caller to press 1.
Section A.2.5 on page 156 describes the Options and Preferences: Find Me panel.
4.5.6.3 Configuring Announced Find Me
Announced Find Me is available for users assigned to a class of service for which Find Me
is authorized. ShoreWare provides three methods of enabling Announced Find Me for a
user: from Director, from Call Manager, and from Web Access.
Refer to Section A.2.6 on page 157 for information on configuring Announced Find Me
from the Options and Preferences: Find Me panel.
4.6 During an Active Call
Call Manager represents each voice call connection as a call cell in the Active Call Area.
Section 3.1.2.6 on page 23 describes the Active Call Area and call cells.
The following sections describe call management tasks that you can perform through Call
Manager.
4.6.1 Adjusting the Volume
The audio volume is adjusted on the device that is assigned to your extension. Calls are
also muted and unmuted from the assigned device.
4.6.2 Handling Multiple Calls
The number of voice calls that your extension can simultaneously handle is configured by
your administrator. The number of calls that Call Manager can display in the Active Call
Area is configured in the Options and Preferences: Telephony panel, as described in
Section A.2.11 on page 164.