Installation guide
CHAPTER
ShoreTel 14.2 Planning and Installation Guide 121
7.
Network Call Routing
This chapter provides an overview of call routing and digit-manipulation capabilities of the ShoreTel
system. The information in this chapter is particularly useful for administrators of larger, multisite
installations. The topics discussed include the following:
Overview ................................................................................................................. 122
Define Network Call Routing................................................................................... 122
Call Permissions............................................................................................... 122
Account Codes ................................................................................................. 124
Trunk Availability............................................................................................... 125
Specifying Parameters for the Routing Decision .............................................. 126