Installation guide

CHAPTER
ShoreTel 14.2 Planning and Installation Guide 129
8. Planning Applications and
Services
This chapter reviews the key ShoreTel applications and services to use to plan your system
configuration and determine the equipment you need for completing deployment. The topics discussed
include the following:
Account Code Collection Service............................................................................ 131
Account Codes ................................................................................................. 131
Call Permissions............................................................................................... 132
Distributed Voice Mail ....................................................................................... 132
Escalation Notifications .................................................................................... 133
Auto-Deletion of Voice Mail Messages ............................................................. 134
Mailbox Full Notifications.................................................................................. 134
AMIS Protocol Support ..................................................................................... 134
SMDI Protocol Support..................................................................................... 135
Find Me Call Handling ...................................................................................... 135
Call Sender....................................................................................................... 136
Time Stamps..................................................................................................... 137
Planning Fax Handling............................................................................................ 137
Fax Options ...................................................................................................... 137
Using a Fax Server........................................................................................... 139
Private Numbers ..................................................................................................... 145
Conditions for Private Numbers........................................................................ 146
Auto Attendant ........................................................................................................ 146
Applications for the Auto Attendant Menus ...................................................... 146