Installation guide

System Capacity Planning and System Design
2
ShoreTel 14.2 Planning and Installation Guide 35
Professional 10,000
Workgroup Agent 300
Workgroup Supervisor 128
Workgroup Agent/server 300 per server,
300 per system
Workgroup Supervisor/
server
128 per server,
128 per system
Operator 200 250 monitored extensions/each operator maximum.
ShoreTel Communicator
for Mobile
1,000 Per system.
Music on Hold (MOH)
Music on Hold (MOH) 15 One switch can provide MOH for up to 15 calls per
site.
Programmable Buttons
IP phone buttons
configured for extension
monitoring (per switch)
1024
Phones that can monitor
an extension
32
Voice Switch Capacity
Media streams/switch (No
encryption)
60
Media streams/switch
(encryption)
60
Media streams/switch
(SRTP)
40
Media streams/switch
(SRTP + authentication)
30
G711 Limits for VMB 9
G729 Limits for VMB 5
BAA Simultaneous # of
calls - Voice Switches
60
Simultaneous # of calls
SIP Ringing - Voice
Switches -G711
60
Simultaneous # of calls
SIP Ringing - Voice
Switches -G729
0
Table 8: ShoreTel System Capacity(Continued)
Component Capacity Notes