Installation guide

498 Planning and Installation Guide ShoreTel 14.2
Glossary
G
P
R
S
PBX Private Branch Exchange; a term used by telephone companies to
indicate equipment that is located on the customer’s premises and
that can route telephone calls.
Permissions Privileges granted to each user with respect to what data, features,
menus, or calling options may be used. Permissions are under the
control of the system administrator.
Physical Extension A common internal extension with an assigned physical port and
telephone.
Prompt For an auto-attendant menu, the result of playing (concatenating) a
series of phrases together.
PSTN Public Switched Telephone Network; another name for the public
telephone network.
Remote Caller See Caller.
Ringback Tone The audible signal given to the caller by the telephone company (or
telephone system) to indicate that the remote telephone is ringing.
RJ-11 Registered Jack number 11; one of the series of registered jacks
and cabling developed originally by AT&T to standardize the cabling
between the telephone and the telephone company lines.
Service Provider Interface
(SPI)
An interface between the operating system and the telephone
hardware.
Status Bar A text and mini-graphics area, usually at the bottom of a software
application window, that is normally used for showing the status of
the application or other pertinent information.
Stutter Tone An intermittent dial tone provided by the telephone system (as
opposed to the usual constant dial tone); sometimes used to
indicate to the user that there are messages in his or her voice
mailbox or that a feature (such as call forwarding) is enabled.