Warranty

Shun Warranty Information
Shun brand products sold by Kai USA Ltd. are backed by a Limited Warranty against
manufacturing defects. In addition to supporting our products with this warranty, we will be
happy to sharpen your Shun or Kai knife for free for as long as you own the knife. For warranty
service, please include the Warranty Form and ship products to:
Kai USA Ltd.
18600 SW Teton Ave.
Tualatin, OR 97062
Process a Warranty Claim
If you believe your product may have a problem in its original material or craftsmanship, please
send it in for evaluation. Complete the online Warranty form at the “WARRANTY FORM” link
below. Once you have completed the form, download it to your desktop, open it in Adobe
Acrobat, print it out, and include the form with your shipment. Be sure to save this PDF for your
record
Process a Warranty Claim
If you believe your product may have a problem in its original material or craftsmanship, please
send it in for evaluation. Complete the online Warranty form at the “WARRANTY FORM” link
below. Once you have completed the form, download it to your desktop, open it in Adobe
Acrobat, print it out, and include the form with your shipment. Be sure to save this PDF for your
records.
Packaging Information
Some of the packages that show up in our Warranty Department for service are frightening.
There are packages with blade tips that have pierced the cardboard box and are lying in wait for
the next person who picks them up. There are boxes with great jumbles of knives just rattling
around in them, cutting into each other. With just a little care, this doesn't have to happen to your
package. Remember that even a dull knife can be dangerous and follow these easy tips for safe
packing:
Do not place loose knives in shipping box.