Owner's Manual
Shure Incorporated
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Note: Large files may take longer to upload.
Now that your files are downloaded to your computer you can add them to the iTunes library or import them into
any audio editing program.
Note: Use the add file button to upload audio from your computer to the MOTIV app.
Troubleshooting
Issue Solution
Microphone is plugged in,
but the volume meter does
not register a signal.
Edit the privacy setting for your recording device under SETTINGS > PRIVACY
> MICROPHONE to give the app permission to use the microphone.
Microphone is plugged in,
but not detected.
Unplug and reconnect the cable connectors so that the app recognizes the mi
crophone. You'll know that the connection is secure when you see the micro
phone name visible in the status bar.
You hear no audio despite
LEDs and the volume meter
responding as if audio is
present.
Check the Monitor Mix blend to ensure that audio is passing and you can moni
tor playback. Move the Monitor Mix slider to the center to hear audio that is be
ing currently recorded and previously recorded audio.
Audio sounds bad or dis
tant.
To ensure that you are receiving audio from the attached microphone and not a
builtin microphone; unplug and reconnect the mic. You'll know that the connec
tion is secure when you see the microphone name visible in the status bar.
Audio is distorted Use the audio meter to ensure that volume peaks are within the target range
(the gray area). If the level reaches the red peak indicator of the input meter,
turn the gain down.
Left/right stereo channels
do not match video
Depending on the orientation of the recording device, it may be necessary to en
gage the Left-Right swap in MOTIV settings. If the audio has already been
recorded, you can switch the left and right channels in most audio editing soft
ware.
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