Owner's Manual

Shure Incorporated
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Issue Solution
Left/right stereo channels do
not match video.
Depending on the orientation of the recording device, it may be necessary to engage the
Left-Right swap in MOTIV settings. If the audio has already been recorded, you can
switch the left and right channels in most audio editing software.
Audio is not in sync with
video
Switch to a lower frame rate or resolution size. You might achieve better performance with
a less system intensive frame rate.
Unable to share file.
If a file is too large to be shared, there are a couple options for reducing file size.
Convert your file to a compressed file format.
Connectyourmobiledevicetoyourcomputerandusefiletransfer,likeiTunes,todown-
load the file to your desktop.
Split your track in two, export both files and recombine them using audio editing software.
General troubleshooting.
Ensure that your app is updated to the most current version.
Make sure that your phone's operating system is updated to the most current version.
Check to see how the microphone works using a different connection cable or different
device.
Close and restart the application.
Powering down and rebooting the device will clear the cache and can sometimes help
with software performance.
Note: Itmaybeusefultoresettheapptorestorefunctionality.Performahardresetbyunpluggingandre-pluggingthemicro-
phone.
Firmware
Firmwareisembeddedsoftwareineachcomponentthatcontrolsfunctionality.Periodically,newversionsoffirmwarearedevel-
opedtoincorporateadditionalfeaturesandenhancements.Totakeadvantageofdesignimprovements,downloadnewver-
sions of the firmware when prompted.
Tip: For best results, before updating the DSP, make sure that the microphone is connected to the mobile device, and that the
device battery is fully charged. Do not disconnect until the update is complete.
System Requirements
System Requirements and Compatibility: iOS
iOS: iOS 12 and higher
iPhone: iPhone 6 and higher
iPod Touch: 6th gen
Note: iPad Pro (USB-C) is not supported.