Quick start Guide

Shure Incorporated
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6. When the update is complete, "TX Update good" is shown on the receiver display. If the screen shows Err. 09,
update again with a transmitter type that matches the firmware held by the receiver.
Troubleshooting
Issue See Solution...
No Sound Power, Cables, or Radio Frequency
Faint sound or distortion Gain, Cables, Reducing Interference or Radio
Frequency
Lack of range, unwanted noise bursts, or dropouts RF
Cannot turn transmitter off or change frequency
settings, or can't program receiver
Interface Locks
Receiver display shows FAIL after encryption is disable Encryption Mismatch
Group and Channel display shows "--" Custom Group IR Sync
Power Make sure that the receiver and transmitter are receiving sufficient voltage. Check
the battery indicators. Replace or recharge the batteries if necessary.
Gain Adjust the system gain on the front of the receiver. Ensure the mic/line switch
setting (XLR output only) on the back of the receiver corresponds to the input of the
mixing console, amplifier, or processor.
Cables Check that all cables and connectors are fully engaged or locked into position.
Inspect cables for damage. Replace if necessary.
Interface Locks The transmitter and the receiver can be locked to prevent accidental or
unauthorized changes. If a locked control is accessed, the lock icon on the display
will flash. Follow the instructions to unlock the receiver or transmitter.
Firmware Mismatch Paired transmitters and receivers must have the same firmware version installed to
ensure consistent operation. See Firmware Updates topic for firmware update
procedure.