Quick start Guide

Shure Incorporated
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Eliminating RF Overload If the RF OL icon appears on the RF meter, try the following:
Reduce the transmitter RF power level from Hi to Lo
Move the transmitter further away from the receiver—at least 6 m (20 ft)
If you are using active antennas, reduce antenna or amplifier gain.
Use omnidirectional antennas
Error Codes and Solutions
Error codes are generated when the receiver detects a condition that can potentially affect system performance.
If an error is displayed on the receiver, use the following table to identify the problem and find the corresponding
solution.
Error
Code Description Solutions
Err.001 Audio Compatibility Update transmitter and receiver firmware to the latest version.
Err.002 Encryption Mismatch between
Shure product lines
Set encryption to off for components from different Shure
products lines, such as QLX-D and ULX-D.
Err.003 Encryption Mode Mismatch Perform an IR sync between the transmitter and receiver to
clear the error.
Err.004 Band Mismatch Receiver and transmitter are operating in overlapping
frequencies from different bands.
Err.005 Frequency Mismatch Receiver and transmitter are from bands that do not share
compatible frequencies.
Err.006 No Frequencies Found Rescan, select a different group, or use WWB to find a
frequency.
Err.007 Firmware Mismatch Update firmware on the transmitter and receiver.
Err.008 Shure SB900 battery runtime does
not appear on display
Check that battery is firmly installed into the battery
compartment. If condition persists, replace the battery.
Err.009 Transmitter Type Mismatch To complete the firmware update, match the type of transmitter
to the type of firmware the receiver currently has.
HH BP = handheld or bodypack firmware
BN GN = gooseneck or boundary firmware