Warranty

Effective as of February 1, 2018
Limited Lifetime Warranty
This warranty applies to all product lines. We warrant the shutter to be free of defects
that render the shutter unusable or unfit for ordinary applications. We also warrant that
the shutter will be free of manufacturing defects for the life of the shutter. Rot and
fading are normal and expected during the lifetime of our products and are excluded
from our warranty. All unfinished wood board and batten are not warranted against
excessive warping or rot since the inner joints can not be covered with stain or primer
once they are assembled. It is the purchaser’s responsibility to maintain the shutters in
such a way as to prevent rotting and fading.
Instructions accompany every single shutter order. Failure to comply with instructions
will void warranty. Shutters MUST be removed from crate or packaging immediately
upon arrival and stored in a safe place. Shutters left in packaging will result in damage.
Shutters must NOT be stored in areas where they will be subject to high humidity,
extreme heat, or extreme conditions. Any claim must be made within 7 days of receiving
shipment.
At our sole discretion, Shutters By Design will repair or replace product if found to
contain manufacturing or material defects with prior written consent. There will be NO
refunds issued. We will NOT be held liable for any damage or defects resulting from
modification or repairs done by the customer. Final warranty inspection will be done at
our facility. If claim is found to be invalid; a replacement or repair will be paid for by the
customer if desired. Shutters By Design will NOT pay for any painting or
re-installation of our shutters due to repairs or replacement. If there is a failure of the
paint or primer we apply, the manufacturer’s warranty of the paint or primer is the only
valid warranty after the initial first year; claims must then be made through their
warranty department.