User Guide ROLMphone 300/600 Series for 9006i and Hicom 300 E CS Creating a World of Highly Integrated Communications & Solutions
WARNING: Hackers who unlawfully gain access to customer telecommunications systems to make long distance telephone calls that are then billed to the system owner are criminals. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. Siemens will not accept liability for any damages, including long distance charges, which result from unauthorized use.
Contents Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii How To Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Calling an Extension in Your Telephone System. . . . . . . . . . . 2-5 Features Used with Internal Calls. . . . . . . . . . . . . . . . . . . . . . . 2-5 External Calls . . . . . . . . . . . . . . . . . . . . . . . . . .
Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28 Speaker Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30 Fixed One-Way Speaker Call . . . . . . . . . . . . . . . . . . . . . . . . .3-30 One-Way Speaker Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31 One-Way Broadcast Speaker Call . . . . . . . . . . . . . . . . . . . . .3-32 Two-Way Speaker Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Station Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5 Hunting Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6 Removing Yourself from a Hunt Group. . . . . . . . . . . . . . . . . . 7-8 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8 PIN Authorization Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12 Follow-Me Forwarding . . . . . . . . . . . . . . . . . . . . . . .
Figures Figure 1-1. Figure 1-2. Figure 1-3. Figure 1-4. Figure 1-5. Figure 1-6. Figure 1-7. Figure 1-8. Figure 1-9. ROLMphone 312L and 624SL Telephones . . . . . .1-1 ROLMphone 312L Telephone . . . . . . . . . . . . . . . .1-2 ROLMphone 624SL Telephone . . . . . . . . . . . . . . .1-3 Option Module Bays and KEO Connector . . . . . . .1-4 Plugging a Headset into the HRO . . . . . . . . . . . . . .1-6 Electret Headset Option . . . . . . . . . . . . . . . . . . . . .1-7 Analog Adapter Option . . . . . . . . .
vii ROLMphone 300/600 Series User Guide
Tables Table 1–1. Line Key Status Light Flash Rates . . . . . . . . . . .
ix ROLMphone 300/600 Series User Guide
How To Use This Guide This guide explains how to use the many features of your ROLMphone 300/600 series telephone. Be sure to read Chapter 1, “Introduction” and Chapter 2, “Using Your Phone” which explain the basic features of your telephone. Then look through the rest of the book and read about the additional features you want to use. You don’t have to know all about your telephone in order to use any given feature.
Appendix A Feature Access Codes lists the codes that can be dialed to use system features. Appendix B Help! presents some simple procedures you can use to correct problems with your telephone. Glossary The Glossary explains some of the technical terminology and concepts used in this guide. Index The Index is useful for tracking down specific information.
Related Publications The following list presents the titles and brief descriptions of other useful Siemens publications. Please refer to the book’s order number when requesting a publication from your Siemens representative. Order No. Title and Description GU30-1613 ROLMphone 300/600 Series Quick Reference Guide for 9006i and Hicom 300 E CS provides a brief tour of the different telephone models and quick access to information on the most used features.
GU30-1557 xiii Problem Determination Procedures for ROLMphone, Analog, and Optiset E Telephones is the troubleshooting guide for the Customer Participation and Customer Setup programs. This guide contains detailed troubleshooting instructions for all models of ROLMphone and analog telephones.
The ROLMphone 300 and 600 Series Chapter 1 introduces you to the ROLMphone 300 series of telephones (RP300) and the ROLMphone 600 series of telephones (RP600), taking you on a quick tour of their basic features. The ROLMphone 300/600 series of telephones are multi-featured telephones that offer a variety of options enhancing their functionality. Your ROLMphone model may have a display, a speakerphone, from 12 to 44 feature keys, and multiple extensions per telephone.
ROLMphone 300 Series Telephone The ROLMphone 300 series offers two models. • The RP312 has 12 feature keys and one line extension. • The RP312L also has a two-line display with up to 24 characters per line. Figure 1-2.
The ROLMphone 600 series offers eight models. • The RP612 has 12 feature keys and may have multiple line extensions. • The RP612S also has a speakerphone. • The RP612L has a two-line display with up to 24 characters per line. • The RP612SL has both a speakerphone and a display. • The RP624 has 24 feature keys and may have multiple line extensions. • The RP624S also has a speakerphone. • The RP624L has a two-line display with up to 24 characters per line.
Options The ROLMphone 600 series telephones are modular and support options for data communications, a headset/recorder connection, or additional keys. The Data Communications Option (DCO), Headset/ Recorder Option (HRO), Electret Headset Option (EHO), Analog Adapter Option (AAO), and CTI/Headset Combo fit into recessed module bays on the bottom of the telephone. The Keyboard Expansion Option (KEO) plugs into a connector provided in one of the bays.
Once the Data Communications Option (DCO) is installed, your ROLMphone 600 series telephone can be attached to a terminal or a personal computer with an RS-232C cable. Before the option is installed or removed from your telephone, the telephone must be configured accordingly at the communications server. Only one DCO may be installed in a given telephone.
Headset/Recorder Option The ROLMphone 600 series telephones can also accept a module that lets you attach a headset and a recorder: the Headset/Recorder Option (HRO). The HRO provides for two different types of headset connectors (the PJ327 type and the RJ8), which can be plugged into the outlets on the back of the telephone. When a headset is plugged into the option, the speakerphone does not function. Figure 1-5.
The Electret Headset Option (EHO) lets you plug one or two electret headsets into the installed option and make and answer calls using a headset instead of the handset or the phone’s built-in microphone and speaker. This type of headset does not require a headset adapter, or amplifier. Note: Carbon headsets will not function properly on the EHO. A selection of electret Siemens headsets is available. See your Siemens distributor for details. Figure 1-6. Electret Headset Option Introduction 1-7 1.
Analog Adapter Option The Analog Adapter Option (AAO) allows you to attach an analog device to your RP600 series telephone. The AAO supports the following 24-volt analog devices: • G3 or below fax machine • PC data communications modem • PC fax/data modem • analog conference room speakerphone • external ringer/alerter • analog telephone A ROLMphone 600 power supply (Model 66938) must be attached to your phone for operation of the AAO. (art: Rios phone Figure 1-7.
The CTI/Headset Combo module provides your ROLMphone 600 series telephone with connection for: • a PC running a dialing application • a standard electret headset or an enhanced wireless headset When connected to a PC, the module allows the PC application to dial and answer phone calls using standard AT commands. The CTI/Headset Combo module also allows you to use electret or enhanced wireless headsets.
Keyboard Expansion Option The keyboard of a ROLMphone 600 series telephone can be expanded with an option providing 20 additional feature or line keys and status lights. The Keyboard Expansion Option (KEO) attaches to the right side of the telephone through a special connector and bracket. Before the option is installed, the telephone must be configured for it at the communications server. For more information, see your system administrator. Figure 1-9.
1. Introduction ROLMphone Basics Faceplate The faceplate is a paper template that identifies features that you access by pressing specific keys on your telephone. It shows which system features have been assigned to your telephone keys. Line Keys Your ROLMphone telephone has a separate line key for every extension that appears on your telephone. You use the line keys to answer and place calls.
Key Pad Use the key pad on your telephone just as you would any standard telephone key pad for dialing telephone numbers. You can also use your key pad to access system features available to your telephone for which you do not have feature keys. See “Feature Access Codes” on page 1-15 for more information. Display The display at the top of the RP312L, RP612L, RP612SL, RP624L, and RP624SL models provides call information such as the extension calling you and, if configured to do so, the caller’s name.
Feature keys give you access to system features such as Hold, Transfer, Mailbox, and Program. Press the key labeled with the feature name to gain access to the feature. You can also dial feature access codes to gain access to features. (See “Feature Access Codes” on page 1-15.) Note: The labels used in this guide to indicate feature names on keys are the defaults that come with your system. However, your system administrator can configure them differently to suit your company’s requirements.
Clear Key: The Clear key can be used to remove or cancel information shown on a phone’s display when it is in program mode. It can also be used to drop the last party from a conference call and the second party from a consultation call. Connect Key: The Connect key lets you: • reconnect with a call placed on consultation hold • reconnect with a transferred call before the transfer is complete • alternate between two parties, when you have one of them on consultation hold. (See “Connect” on page 2-20.
Finally, you can press the Transfer key to establish a conference call including yourself, a party you have placed on consultation hold, and a party you have dialed subsequently. (See “Consultation” on page 3-12.) Feature Access Codes Since a set of features has already been assigned to your telephone’s feature keys, you may find that your telephone does not have feature keys for some of the features described in this guide.
Status Lights The red status lights next to the line keys tell you what is happening on those lines. A line key status light may turn on steadily, blink, or flash at different rates to signal the status of that line. Table 1–1.
Use the Volume Up (▲) and Volume Down (▼) keys to adjust the voice volume of your telephone. While on a call, press ▲ to raise the volume of the voice you are hearing, or press ▼ to lower the volume of the voice you are hearing. Press either key until you reach the desired voice level. When you hang up or switch to another call, the voice volume returns to the default level. Introduction 1-17 1.
Sounds Your phone makes different sounds to let you know what’s going on. Rings occur on a line that you are not using and indicate that you have an incoming call. Tones occur while you are using your phone and provide information about calls and features. Rings Tones Sound Meaning Single (repeated) Internal call Double (repeated) External call Triple (repeated) Callback Long (repeated) Intercom call or hunt group call Single beep Used in connection with DSS extensions and intercom features.
Meaning Intrusion tone followed by a ringingbeep tone The party you called is on the phone, but has received a call waiting indication. Stay on the phone until the party answers. Long tone, followed by an intrusion tone repeated every 8 secs. Busy override and speaker call intrusion reminder 1-sec. tone after dialing There is a short queue for an outgoing trunk. Ringing (ringback) tone The phone you called is ringing. Short tone every 20 sec.
Ring Volume Use the slide control to adjust the ringing volume of your telephone. The slide control is located underneath the front of the ROLMphone 300/600 series telephones. The volume remains at the level you set it until you adjust it again. Ring Tone When first installed, your telephone will have a predetermined ring. You can change your telephone’s ring tone to any one of eight tones. For information about how to do this, see “Changing Your Telephone’s Ring Tone” on page 2-22.
See Appendix B, “Help!” on page B–1 for some procedures that may help you correct problems with your telephone. Although every company has its own way of handling support for ROLMphone telephones, most have a person responsible for making configuration changes and answering questions about the telephone system. This person, the system administrator, can provide you with information on the features you need to use and can help troubleshoot problems with your telephone when necessary. Introduction 1-21 1.
Getting Started This has been a general introduction to the ROLMphone 300/600 series telephones. To get started using your telephone, read Chapter 2, “Using Your Phone.
Chapter 2 Phone Using Your You can begin using your ROLMphone 300/600 series telephone as soon as it is properly installed and configured at the communications server. To make a call from your primary line ➩ Lift the handset and use the key pad to dial. To make a call from a secondary line ➩ Lift the handset. ➩ Press the line key and use the key pad to dial. To answer a call on your primary line ➩ Lift the handset.
Making a Call Before dialing a number or using a feature access code you must get a dial tone. The dial tone is an indication that the system is ready to accept your request.
Answering a Call You can answer a call in three ways: • by picking up your handset (for a call ringing on your primary line) • by pressing the line key with the blinking status light • by pressing the Speaker key Using Your Phone 2-3 2. Using Your Phone Note: Once you have answered a call, do not press the line key — doing so disconnects the call.
Hanging Up You can hang up in three ways: • by hanging up your handset when you are on a handset call • by pressing the line key when you are on a speakerphone call • by pressing the Speaker key when you are on a speakerphone call 2-4 ROLMphone 300/600 Series User Guide
Internal Calls Calling an Extension in Your Telephone System To call another extension ➩ Get a dial tone. ➩ Dial the extension. 2. Using Your Phone Every telephone in your company’s telephone system has an extension. If you are a member of a community (com) group, you can dial a short code instead of an extension to call another member in your group. (See “Community (Com) Group Call” on page 3-19.
• Community (Com) Group Speaker Call - lets you place a twoway speakerphone call to a member of your com group (See “Community (Com) Group Speaker Call” on page 3-20.) • Conference - lets you have up to eight parties, including yourself, in a telephone conversation. (See “Conference” on page 3-7.) • Consultation - lets you talk privately with a second party while the first party is waiting on consultation hold. (See “Consultation” on page 3-12.
• Two-Way Speaker Call - lets you make a two-way call to the speaker of another telephone. (See “Two-Way Speaker Call” on page 3-33.) 2.
External Calls Calling an Outside Number To call outside your communications server system, you must first dial your trunk (outside line) access code before dialing the number you want to reach. If all trunks are busy when you make your call, you will hear a fast busy tone. If your system has queuing, you will receive the queuing tone and can then use Trunk Callback Queuing or Trunk Standby Queuing to wait for the next available trunk.
Features Used with External Calls The following features can be used with external calls: Conference - lets you have up to eight parties, including yourself, in a telephone conversation. The other parties can be on trunks (outside lines). (See “Conference” on page 3-7.) • Consultation - lets you talk with a second party while the first party is waiting on consultation hold. (See “Consultation” on page 3-12.) • Direct Trunk Select - lets you access a particular trunk (outside line) for placing a call.
After you answer, the communications server dials the number. Trunk Standby Queuing lets you stay on the line until a trunk becomes free. The communications server then dials the number. (See “Trunk Queuing” on page 3-41.
Using the Speaker Your telephone has a speaker that you can use for receiving calls or listening to the PhoneMail system. On ROLMphone models that only have a speaker and not a microphone (RP312, RP612, and RP624), you must lift the handset to speak to the other party. ➩ Pick up the handset. The blinking status light next to the line key turns on steadily. To answer a call on another line ➩ Press the line key next to the blinking status light. ➩ Pick up the handset.
Using the Speakerphone The RP612S, RP612SL, RP624S, and RP624SL models have a twoway speakerphone, consisting of a speaker and a microphone. You can use either the handset or the speakerphone to make or answer calls. ➩ Press the primary line key or the Speaker key to get a dial tone. ➩ Use the key pad to dial the number. ➩ Press the line key to get a dial tone. ➩ Use the key pad to dial the number. To switch from speakerphone to handset ➩ Lift the handset.
Voice Transmission A ROLMphone speakerphone only allows voice transmission in one direction at a time. Therefore, you and the other party cannot talk simultaneously. Also, if you are speaking you may not hear voice interruptions or background noise, but this does not mean your call has been disconnected. Since the speakerphone’s microphone is located underneath the right front side of the telephone, objects need to be kept away from that area to ensure clear transmission.
Muting the Speakerphone If you have a Mute key, you can press it to turn off the microphone, so that you can carry on a conversation in your room that the other party on your line cannot hear. Mute is also helpful when someone puts you on hold, since it lets you hear your party reconnect even if there is a high noise level in your room. To mute the speakerphone ➩ During your conversation, press the Mute key. The status light next to the Mute key blinks to remind you that Mute is active.
Hold Putting a Call on Hold If you want to make another call after placing a call on hold, you must use another line. If your telephone has only one line, use the consultation feature to place another call. (See “Consultation” on page 3-12.) Note: On Version 6.3 and higher, you can put conference calls and consultation calls on hold. To put a call on hold ➩ Press the Hold key. ➩ If you were using the handset, you can hang up.
When Your Party Puts You on Hold If you are using your handset and someone puts you on hold, you may want to switch to your speakerphone to leave your hands free. If you have a Speaker key, press it and hang up. Your hands are free, and you can hear when your party reconnects to the call. Note that a high noise level near your telephone may prevent your speakerphone from allowing voice transmission from the other party. (See “Voice Transmission” on page 2-13.
To put a call on private hold ➩ Press the Private Hold (HOLDPVT) key. If you have a Privacy key, its status light turns on. OR Press the Privacy key, or press TRANSFR and dial # 2. The Privacy status light turns on. ➩ Press the Hold key. The status light flashes next to the line key that you have put on hold. To connect to the call again ➩ Press the line key next to the flashing status light, or lift the handset and press the line key. Using Your Phone 2-17 2.
Transfer The Transfer feature lets you move a call, for example, to another party, and then hang up. The other party can be an extension, the company operator, or an outside number if your communications server is set up to do this. Your system administrator can tell you how to dial your company’s operator. In this guide, we assume you dial 0 to reach your operator. To reach your company’s operator, dial ______.
To reconnect to the original call ➩ Before hanging up, press the Connect key to rejoin the original call. 2.
Connect The Connect key lets you: • reconnect with a call placed on consultation hold • reconnect with a transferred call before the transfer is complete • alternate between two parties, when you have one of them on consultation hold To reconnect with a call ➩ Press the Connect key.
Using Your Mailbox The Mailbox feature lets you leave reminder messages at internal extensions to alert them to call you back. It also lets you receive and answer reminder messages and PhoneMail and ROLMfax notifications. Messages and notifications that you receive from an internal call will turn on the status light beside your Mailbox key. On display phones, they also provide information about the call and on the number of messages and notifications that you have.
Changing Your Telephone’s Ring Tone To change your ring tone ➩ Get a dial tone. ➩ Dial * 5 7 2. ➩ Dial single digits (1 through 8) to hear various tone pitches. If you have a display telephone, it displays the selected tone’s number. The last tone you hear before you hang up will become the ring tone of your telephone.
Chapter 3 Making Calls Bridged Call The Bridged Call feature lets you join a call if one of the other parties’ extensions also appears on your telephone (a multiple line appearance). Although the same extension may appear on several telephones, only one of the parties with the same multiple line appearance can use the Bridged Call feature to join a call. Once a call has been bridged, another party with the same multiple line appearance cannot then bridge into the call.
Note: If you press the Transfer key during a bridged call, your telephone will be removed from the call. You cannot bridge a conversation on an extension set up for Privacy. Also, once you have bridged into a conversation, the party at that extension can exclude you by pressing the Privacy key. (See “Privacy” on page 6-2.) Bridging overrides Do Not Disturb mode. (See “Do Not Disturb” on page 6-1.
Busy Override Busy Override lets you join a conversation on a busy extension. It is intended for high priority and emergency internal calls and requires a special class of service. Ask your system administrator whether your telephone has been assigned this class of service. To break through to a busy extension ➩ Listen for the busy tone. ➩ Press the Busy Override (OVERIDE) key, or dial # # 7. You will hear the conference tone.
Busy Standby Queuing With Busy Standby Queuing, you can stay on a line until a busy extension that you are trying to call becomes free. The busy tone changes to music (or a ringing-beep tone), indicating that you are queued. As soon as the extension becomes free, your call will be put through automatically. To standby queue for an extension To cancel busy standby queuing ➩ Listen for a busy tone. ➩ Stay on the line until you hear music (or a ringing-beep tone).
Callback Request Callback Request can help you complete calls to extensions that are busy, ringing, or in Do Not Disturb mode, once those extensions become available.
To cancel a callback request from a display telephone To cancel a callback request from a non-display telephone ➩ Press the Callback (CALLBCK) key until the auto callback message you wish to cancel is displayed. The status light next to the Program key turns on, indicating that your telephone is in program mode. ➩ Press the Clear key. DELETED is displayed to confirm the cancellation. ➩ Press the Program key to end the display. ➩ Get a dial tone. ➩ Dial # # 1. You will hear the confirmation tone.
Conference The Conference feature lets you have up to eight parties, including yourself, in a telephone conversation. The other parties besides yourself can be on trunks (outside lines). Any party can leave the conference by hanging up. To set up a conference ➩ During a conversation, press the Transfer (TRANSFR) key to put the party on consultation hold. You will hear the confirmation tone, followed by the internal dial tone. Dial the extension you want to add, or dial 9 and the outside number.
To remove the last party from the conference ➩ Press the Clear key. OR ➩ Press the Transfer (TRANSFR) key. The status light beside the Conference (CONF) key blinks. ➩ Dial * * * 4. You will hear the confirmation tone. To determine your position in the conference (with a display telephone) ➩ Press the Conference key to rejoin the conference. The number of parties and your position in the conference is displayed. ➩ Press the Transfer (TRANSFR) key.
➩ Press the Conference key to rejoin the conference. You will hear the conference tone. The number of parties and your position in the conference is displayed. 3.
Picking Up Calls to Add to Conferences On Version 6.4 and higher, you can use the Station Pickup feature to create a conference call or to add a picked up party to a conference call. (See “Station Pickup” on page 4-9.
To go back and forth (toggle) between the picked up party and the original call, press the Connect key. Note: You can also transfer, place on hold, place on consultation hold, or park a call you have picked up. (See “Transfer” on page 2-18, “Hold” on page 2-15, “Consultation” on page 3-12, and “Park” on page 5-10.) To screen an incoming call prior to picking it up and adding it to a conference ➩ Press the Hold key to place the conference on hold. ➩ Press the line key for the incoming call.
Consultation Consultation lets you put the other party in a call on consultation hold, so that you can call and talk privately with a second party. You can then alternate between the two parties or join them in a conference call. (See “Conference” on page 3-7.) To consult with a second party during a call ➩ Press the Transfer (TRANSFR) key to put the first party (or a conference) on consultation hold. You will hear the confirmation tone followed by the internal dial tone.
Note: You cannot dial a feature access code during a consultation call, since pressing the Transfer key joins all parties in a conference. Feature access codes are also not allowed during conference calls. (See “Conference” on page 3-7.) 3.
Direct Station Select (DSS) Direct Station Select (DSS) lets you monitor and automatically dial or answer an extension. The status light next to the DSS (D-) key on your telephone indicates whether that extension is idle, ringing, or busy. Whenever someone is calling that extension, the status light next to the DSS key on your telephone blinks. Your telephone may also alert you to such a call with a single beep, if it has been set up at the communications server to do this.
To clear a DSS key on a display telephone To end setup, press the Program key. The Program status light turns off, and STORED is displayed if you have a display telephone. ➩ On your faceplate, use a pencil to label each DSS key you changed with the name or extension of the person it dials. ➩ Press the Program key. The Program status light turns on, and PRESS FEATURE KEY OR DIAL CODE is displayed. ➩ Press the DSS (D-) key you want to clear.
If you press a DSS key while you are on a call, the communications server will place the first party on consultation hold before dialing the DSS extension. To reconnect to the first party, press the Connect key. (See “Consultation” on page 3-12.) Note: A DSS call overrides Forwarding and both Station and Pilot Hunting. (See “Forwarding” on page 5-1and “Hunt Groups” on page 7-5.) To answer a DSS extension ➩ Press the DSS (D-) key for that extension.
Direct Trunk Select Direct Trunk Select lets you choose a particular trunk (outside line) for placing a call. To choose a trunk ➩ Get a dial tone. ➩ Press the Direct Trunk Select (DTS) key, or dial # # 8. ➩ Dial the number assigned at the communications server for the specific trunk you want. ➩ Dial the outside number. 3.
Intercom Features Intercom features let you: • send signals to another telephone’s speaker • make calls to members of your community (com) group by using a short code • make calls to another telephone’s speaker instead of ringing that telephone Buzz Buzz lets you signal another telephone’s speaker with a special tone. For example, you might use Buzz to signal a secretary. You can use this feature only if your telephone has been assigned a buzz target in the communications server.
➩ Hang up. Note: If you are talking on the telephone, you can press the Buzz key without interrupting your call. Buzz overrides Do Not Disturb mode. (See “Do Not Disturb” on page 6-1.) Community (Com) Group Call Community (com) groups can be set up at the communications server so that the members of a group can call each other by dialing a short com code instead of an extension. A call from a com group is signalled by a long ring. On Version 6.1, you can only be a member of one group at a time.
Community (Com) Group Speaker Call Community (Com) Group Speaker Call lets you make a two-way call to the speaker of another telephone in your community (com) group by dialing a short code instead of an extension. If the party you are calling does not have a speakerphone, they must pick up the handset to answer. If the party being called picks up the handset, the call is converted to a regular call. If the party being called is busy, you will receive a busy tone.
Note: A com group speaker call will override Forwarding, Do Not Disturb mode, and both Station and Pilot Hunting. (See “Forwarding” on page 5-1, “Do Not Disturb” on page 6-1, and “Hunt Groups” on page 7-5.) You cannot transfer a com group speaker call or place it on consultation hold. In addition, you cannot dial an account number during a com group speaker call. If the member you are calling is busy on another line, the call is converted to a regular call.
Last Number Redial Last Number Redial lets you quickly redial the last number you have dialed. Each time you dial a valid internal or external telephone number it is automatically stored so that you can redial it later. Numbers dialed during consultation calls and transfers are also stored. (See “Consultation” on page 3-12 and “Transfer” on page 2-18.) Only one number is stored at a time, and once you dial a new number it replaces the number stored previously.
Mailbox Reminder Message When you call an extension that is busy or does not answer, the Mailbox Reminder Message feature lets you leave a reminder message, to have the other party call you back. The extension you are calling must have a mailbox. (See “Using Your Mailbox” on page 2-21.) For information on how to display and respond to reminder messages, see “Reminder Messages and Notifications (Displaying and Answering)” on page 4-1.
Paging Paging connects your telephone to your company’s loudspeaker or paging system so that you can make an announcement. If your paging system is divided into zones, you may be able to make an announcement to all zones or to only one of them. Your system administrator can tell you your system paging access code or codes. Your system’s paging access code ____ for all zones. To make an announcement ➩ Get a dial tone. ➩ Dial the paging access code for all zones or for the one you want.
Repertory Dialing (Repdial) The Repertory Dialing feature lets you set up each repdial (R-) key on your faceplate for one-touch dialing of an extension, an outside number, a feature access code, or a combination of numbers and feature access codes. For example, you can set up a repdial key to dial a frequently called telephone number together with the account number to which you always want to charge such calls. You might set up another repdial key to forward incoming calls to the same number every time.
If you press a repdial key while you are on a call, Version 6.0 and 6.1 will place the first party on consultation hold before dialing. To return to the first party, press the Connect key. To set up a repdial key ➩ Press the Program key. The Program status light turns on. If you have a display telephone, PRESS FEATURE KEY OR DIAL CODE is displayed. ➩ Press the repdial (R-) key you want to set up.
To clear a repdial key on a display telephone Press the Program key. The Program status light turns on. PRESS FEATURE KEY OR DIAL CODE is displayed. ➩ Press the repdial (R-) key you want to clear. REPDIAL is displayed, followed by the dialing sequence. ➩ Before NEW NUMBER? is displayed, press the Clear key. DELETED is then displayed. ➩ To clear another R- key, press the Store key. STORED is displayed. Repeat the two previous steps. ➩ To end setup, press the Program key.
Saved Number Redial Saved Number Redial lets you save a number that you have dialed. Later, you can redial your saved number by pressing the Saved Number Redial (SAV/RDL) key. You can save only one number at a time; each time you save a number, you erase the number you had saved previously. To save a number you have dialed ➩ Press the Saved Number Redial (SAV/ RDL) key. If you have a display telephone, STORED is displayed. OR To dial your saved number ➩ Dial # 4.
➩ Enter the number you want to save. If you make an error while entering the number, press the Clear key to cancel your changes and then enter the number again. ➩ Press the Program key. The Program status light turns off. If you have a display telephone, STORED is displayed. Note: You can also assign a frequently used number to a repdial key. (See “Repertory Dialing (Repdial)” on page 3-25.) 3.
Speaker Calls Speaker calls let you make calls to another telephone’s speaker instead of ringing that telephone. Note: Speaker calls (except Two-Way Speaker Call) will override Do Not Disturb, Forwarding, and Hunt Groups. (See “Do Not Disturb” on page 6-1, “Forwarding” on page 5-1, and “Hunt Groups” on page 7-5.) A speaker call to a line that is busy receives a busy tone. Speaker calls can be blocked with the Speaker Call Rejection feature. (See “Speaker Call Rejection” on page 3-35.
One-Way Speaker Call The One-Way Speaker Call feature lets you make a one-way call to the speaker of another phone. If the other party does not have a speakerphone, they must pick up the handset to answer. Note: One-Way Speaker Call is only available on Version 6.3 and higher. To make a oneway speaker call ➩ Press the One-Way Speaker Call (SPK1WAY) key. ➩ Dial the extension. You will hear the confirmation tone. The other party will hear a double beep. 3. Making Calls OR ➩ Get a dial tone.
One-Way Broadcast Speaker Call The One-Way Broadcast Speaker Call feature lets you make a oneway call to the speakers of up to 40 phones that are multiple line appearances of the same extension. To use this feature, you must be set up for it on your communications server. Note: One-Way Broadcast Speaker Call is only available on Version 6.3 and higher. Any multiple line appearances that are busy are dropped from the call.
You will hear the confirmation tone. The other parties will hear a special tone. ➩ Begin speaking. The other party must pick up the handset to answer. If one of the parties you have called lifts his handset, a two-way (not speakerphone) connection will be established with that party. The other parties will be disconnected. A party you have called can disconnect by pressing the line key or the Speaker key. If this party is the last one in the multiple line appearance, the call is disconnected.
You can make a two-way speaker call to a DSS extension by pressing the Two-Way Speaker Call (SPK2WAY) key and then pressing the DSS key. (See “Direct Station Select (DSS)” on page 3-14.
Speaker Call Rejection Speaker Call Rejection lets you block incoming speaker calls. If another party attempts to make a speaker call to your telephone, they will receive a busy tone. If they have a display telephone, PLEASE TRY LATER is also displayed. For information about the types of calls the Speaker Call Rejection feature will block, see “Fixed OneWay Speaker Call” on page 3-30 and “Two-Way Speaker Call” on page 3-33. ➩ Press the Speaker Call Rejection (SPKREJ) key. The SPK-REJ status light turns on.
Station Speed Dialing The Station Speed Dialing feature lets you assign frequently used dialing sequences to codes for easy dialing. You can assign dialing sequences to each of ten single-digit codes (0 through 9). You can then dial a single-digit code instead of dialing the entire sequence. On Version 6.3 and higher, you can also be set up at the communications server for up to 30 codes, in groups of 10. If you are set up for more than ten, they follow a double-digit scheme (00 through 29).
Enter the dialing sequence you want to assign to the code. If you make an error while entering the dialing sequence, press the Clear key to cancel your changes and the enter the sequence again. ➩ If you want to set up another station speed code, press the Store key. STORED is displayed. Before PRESS FEATURE KEY OR DIAL CODE is displayed, repeat the three previous steps. ➩ To end setup, press the Program key. The Program status light turns off, and STORED is displayed.
➩ Enter the station speed code you want to set up (0 through 9, or 00 through 29 if you are set up for more than 10 codes). You will hear the confirmation tone. ➩ Enter the dialing sequence you want to assign to the code. ➩ Hang up. Note: You can also assign a dialing sequence to a repdial key. (See “Repertory Dialing (Repdial)” on page 3-25.) To dial using a station speed code ➩ Press the Station Speed (SPEED) key. You will hear the confirmation tone, followed by the internal dial tone.
To clear a station speed code on a display telephone Press the Program key. The Program status light turns on. PRESS FEATURE KEY OR DIAL CODE is displayed. ➩ Press the Station Speed (SPEED) key you want to clear, or dial # # 3. SPEED DIAL is displayed. ➩ Enter the station speed code you want to clear (0 through 9). The dialing sequence is displayed. (You can view the contents of other codes by entering their codes now.) ➩ Before NEW NUMBER? is displayed, press the Clear key. DELETED is displayed.
System Speed Dialing If you have the System Speed Dialing feature set up on your communications server, you can dial frequently called internal and outside numbers (local, long distance, and international) by dialing a code number. A number set up for a system speed code can contain an initial PIN, if one is necessary to make outside calls. Usually these code numbers are published for an entire company in a special system speed directory.
Trunk Queuing The Trunk Queuing features complete calls for you to outside numbers when all available trunks (outside lines) have been busy. Trunk Callback Queuing Trunk Callback Queuing lets you hang up and have the communications server call you back with triple rings when a trunk becomes free for an outside call. When you then answer, the communications server automatically dials the number. To queue for a trunk callback ➩ Listen for the queuing tone. ➩ Hang up.
To cancel trunk callback queuing from a non-display telephone ➩ Press the Clear key. DELETED is displayed to confirm the cancellation. ➩ Press the Program key to end the display. ➩ Get a dial tone. ➩ Dial # # 1. You will hear the confirmation tone. ➩ Hang up. Trunk Standby Queuing With Trunk Standby Queuing, you can stay on a line until a trunk becomes free. As soon as the trunk becomes free, your call will be put through automatically.
Chapter 4 Calls Answering Reminder Messages and Notifications (Displaying and Answering) Your communications server can be set up to signal you when you have reminder messages, PhoneMail notifications, or ROLMfax notifications. A reminder message indicates that someone has tried to reach you and wants you to call them back. A PhoneMail notification indicates that you have received one or more new PhoneMail messages. A ROLMfax notification signals you when you have one or more new facsimiles waiting.
Reminder Messages and Notifications on Display Phones To display mailbox reminder messages and notifications To answer a displayed reminder message or PhoneMail notification ➩ Press the Mailbox key. The Program status light turns on. MAILBOX is displayed, followed by the first message or notification in your mailbox. ➩ Continue pressing the Mailbox key to scroll through your messages and notifications.
To delete a displayed reminder message or notification ➩ While the message or notification you want to delete is displayed, press the Clear key. DELETED is displayed. To get out of the mailbox display ➩ Press the Program key or get a dial tone. If there are no remaining messages or notifications in your mailbox, the Mailbox status light turns off. To answer a PhoneMail notification indicated by the PhoneMail key status light ➩ Press the PhoneMail (PHMAIL) key.
Displaying Specific Kinds of Messages and Notifications If you have a display phone, you can display specific kinds of messages and notifications by dialing designated numbers. These numbers differ according to different communications server software releases. Display Numbers for Version 6.1 and 6.2 To display ROLMfax notifications ➩ Press the Mailbox key. ➩ Dial 2. Your ROLMfax notifications are displayed. Press the Mailbox key to scroll through them.
Display Numbers for Version 6.3 and Higher To display PhoneMail and external voicemail notifications ➩ Press the Mailbox key. ➩ Dial 1. To display reminder messages ➩ Press the Mailbox key. ➩ Dial 3. Your PhoneMail notifications are displayed. Press the Mailbox key to scroll through them. Your reminder messages are displayed. Press the Mailbox key to scroll through them. Note: Versions 6.3 and higher do not support ROLMfax. 4.
Reminder Messages and Notifications on NonDisplay Phones On a non-display phone, the Mailbox status light turns on when you have a reminder message or notification waiting in your mailbox. Only one message or notification can be waiting in your mailbox at any time. Subsequent callers who attempt to leave you a reminder message will receive an error tone and, if they have display phones, the message PLEASE TRY LATER.
To call the PhoneMail system or your voicemail system when your PhoneMail status light is not on ➩ To turn off the Mailbox status light for a message or notification on a non-display phone ➩ Get a dial tone. ➩ Dial * 5 2. Press the PhoneMail (PHMAIL) key. On Version 6.4 and higher, the communications server calls whatever number has been configured for your phone at the communications server. This number can be for the PhoneMail system or a destination such as another voicemail system.
Pickup The Pickup features let you answer calls that are ringing, on hold, queued, or parked at other extensions. Group Pickup Group Pickup lets you answer a call to an extension in your pickup group even when you do not know the number of the extension. Before you can use this feature, your telephone must be a member of a pickup group, which is set up at the communications server. Pickup groups are limited to 40 members (with digital telephones), and an extension may only be a member of one pickup group.
Station Pickup Station Pickup lets you answer a call that is ringing, on hold, queued, or parked at any extension, provided that you know the number for the extension. To answer a call ringing, on hold, queued, or parked at any extension ➩ Press the Pickup key, or get a dial tone and dial * 3. You will hear the confirmation tone, followed by the internal dial tone. ➩ Dial the extension from which you want to pick up the call. ➩ Begin speaking.
Universal Night Answer Universal Night Answer lets you answer an incoming call to your company’s operator when he or she is off duty. You can then transfer the call to the appropriate party, if necessary. (See “Transfer” on page 2–18.) To answer an incoming call when your company’s operator is off duty ➩ When you hear the night chimes, press the Pickup key, or get a dial tone and dial * # 3. You will hear the confirmation tone, followed by the internal dial tone. ➩ Dial 0. ➩ Begin speaking.
Chapter 5 Moving Calls Forwarding Forwarding automatically redirects your incoming calls to another extension or an outside number, referred to as a forwarding target. The communications server provides two types of forwarding: fixed and variable. Fixed Forwarding Fixed Forwarding forwards calls to as many as two different extensions set up at the communications server. Fixed Forwarding is often used to forward unanswered calls to the PhoneMail system or to your company’s message center.
Listen for the confirmation tone. If you have a display telephone, SYSTEM FORWARD OFF is displayed. To restore Fixed Forwarding ➩ Hang up. ➩ Get a dial tone. ➩ Dial # 9 0. You will hear the confirmation tone. If you have a display telephone, SYSTEM FORWARD ON is displayed. ➩ Hang up. Variable Forwarding Variable Forwarding lets you specify at your telephone one extension or outside number to which your incoming calls are forwarded.
• when your extension rings, but no one answers (for a period of time specified at the communications server) • for both when your extension is busy and when it rings but no one answers. To forward internal and external calls under all conditions ➩ Get a dial tone. ➩ Press the Forward key. ➩ Dial the extension or dial 9 and the outside number, to which you want your calls to be forwarded.
➩ Continue pressing FORWARD to scroll through the following Variable Forwarding options: — FWD-ALL-BOTH Forward both internal and external calls under all conditions. — FWD-ALL-EXT Forward all external calls under all conditions. — FWD-ALL-INT Forward all internal calls under all conditions. — FWD-BUSY-BOTH Forward both internal and external calls when your extension is busy.
➩ While the forwarding option you want to use is displayed, dial the extension to which you want your calls forwarded. For all-condition forwarding (FWD-ALLBOTH, FWD-ALL-EXT, FWD-ALLINT), you can dial 9 and an outside number as your forwarding target. Your primary line key status light flickers and the Forward status light turns on to indicate that Variable Forwarding is active for your extension. STORED is displayed, followed by the option you chose, the number to which your calls are forwarded, and ON.
—#94 Forward both internal and external calls when your extension is busy. —#95 Forward both internal and external calls when your extension is either busy or you do not answer within a period of time specified at the communications server. —#96 Forward both internal and external calls when you do not answer within a period of time specified at the communications server. You will hear the confirmation tone, followed by the dial tone. ➩ Dial the extension to which you want your calls forwarded.
➩ Hang up. Your primary line key status light flickers. Note: A call made from your Variable Forwarding target to your extension will always ring through. You can only forward calls to an outside number if your telephone has been assigned a special class of service. To cancel Variable Forwarding ➩ Press the Forward key. Your primary line key status light and the Forward status light turns off.
Other Forwarding Options Follow-Me Forwarding Follow-Me Forwarding lets you enter a personal identification number (PIN) from any internal telephone and then specify how calls to your extension are to be forwarded, using Variable Forwarding. For example, you can use it to have your calls follow you from one office to the next. For information on how to use do this, see “PIN Authorization Features” on page 7–12.
Delayed Call Forwarding on Busy Your phone can be configured at the communications server so that when you are on a line and have a second caller on the same line, forwarding through a busy option will be delayed for a specified period of time. You will hear a call waiting tone (see “Sounds” on page 1–18) and can answer the call if necessary. You will hear a repeated single short tone for an internal waiting call or a repeated double short tone for an external waiting call.
Park Park lets you move a call to an extension and hold it there, without ringing that extension. You or another party can then retrieve the call from the extension as needed. Park is used in connection with the Park access code (* 6), which you can dial directly or by pressing a repdial key set up for it. To park a call to another extension ➩ Press the Transfer (TRANSFR) key. You will hear the confirmation tone, followed by the dial tone. ➩ Dial * 6.
To park a call to your extension To pick up a call parked on another extension ➩ Press the Transfer (TRANSFR) key. You will hear the confirmation tone, followed by the dial tone. ➩ Dial * 6. ➩ Hang up. ➩ Get a dial tone. ➩ Dial * 6. Or, press the Pickup key, or dial * 3. To pick up a parked call during another call ➩ Dial the extension where the call is parked. ➩ Begin speaking. If you do not have a speakerphone, you must pick up the handset to speak to the other party.
➩ Hang up. The parked call will recall your extension. To pick up a call parked on a line that appears on your phone ➩ When your phone rings, answer it and begin speaking. ➩ Press the line key with the flashing status light. ➩ Begin speaking. If you do not have a speakerphone, you must pick up the handset to speak to the other party.
System Hold System Hold lets you move a call to a system slot (a temporary holding place) and hold it there. The call can then be retrieved from any extension. To place a call on system hold on a display telephone ➩ Press the System Hold (SYSHOLD) key. CALL PARKED IN SLOT and the number of the slot to which the call has been assigned are displayed. ➩ Hang up. ➩ Notify the party who will be retrieving the call of the assigned slot number. OR ➩ Press the Transfer (TRANSFR) key.
To place a call on system hold on a non-display phone or a display phone without a System Hold key ➩ Press the Transfer (TRANSFR) key. You will hear the confirmation tone, followed by the dial tone. ➩ Dial * 8. ➩ Dial the number of the slot to which you want to assign the call (0 through 9). 0n display phones, CALL PARKED IN SLOT and the number of the slot to which the call has been assigned are displayed. You will hear the confirmation tone. ➩ Hang up.
Blocking Do Not Disturb The Do Not Disturb feature lets you block incoming calls to your telephone. Although incoming calls will not then ring at your telephone, you can continue to make calls. Callers to your extension will hear the same sounds they would if your telephone were ringing. If callers have display telephones, their telephones will display DO NOT DISTURB.
Privacy The Privacy feature lets you: • prevent callers from using the Busy Override feature to break through to your extension when you are on a call • prevent another party with the same multiple line appearance from bridging (joining) your call • prevent callers from queuing for your telephone • exclude a party that has bridged (joined) your call • put a call on private hold using only the Hold key If your telephone has been set up at the communications server for Automatic Privacy, all calls y
➩ Press the Privacy key, or press TRANSFR and dial # 2. The Privacy status light turns on. The bridging party is removed from your call, and your call becomes private. To put a privacy call on hold ➩ Press the Hold key. The call will cease to be a privacy call. If your line appears on other users’ phones (multiple line appearances), they can pick up the call. To put a privacy call on private hold ➩ Press the Private Hold key (HOLDPVT) key. If you have a Privacy key, its status light turns on.
Automatic Privacy If your telephone has been assigned the Automatic Privacy feature, no one can bridge (or join) your calls unless you turn off the feature. To turn off Automatic Privacy ➩ During a call, press the Privacy key, or press TRANSFR and dial # # 2.
Chapter 7 Features Managerial The Account Number feature lets you charge an external call to an account by assigning an account number to the call. If the account number is the proper length, it and other details about the call will then be recorded at the communications server by the Call Detail Recording (CDR) feature. Your system administrator can use the CDR feature to charge specific departments for the calls they have made or to let you bill clients for telephone consultation time.
To assign a call to an account during the call ➩ Press the Account key. If you have a display telephone, ENTER ACCOUNT CODE is displayed. (If a default account number has been set up for you at the communications server, ACCT CODE is displayed, followed by your default account number. If you want to charge the call to your default account, you will not need to dial an account number.) ➩ Dial the account number. OR ➩ Ask the other party to hold. ➩ Press the Transfer (TRANSFR) key.
➩ Press the Connect key to return to the other party. Note: To change the account to which you have assigned a call, simply assign the call to another account. The new account number replaces the old account number. 7.
Bad Line Reporting If you have a bad connection with an external call, Bad Line Reporting lets you report the bad connection so that it is logged at the communications server. This provides general information for service technicians. You may also want to explain the problem in detail to your company repair service. Your company’s repair service number _______. To report a bad line ➩ Ask the other party to hold. ➩ Press the Bad Line (BADLINE) key, or press TRANSFR and dial * 5 6 3.
Hunt Groups A hunt group consists of a group of telephones set up to move an incoming call automatically from one phone to another until it is answered or the caller hangs up. A call to a hunt group is signaled by long rings. The communications server provides two types of hunt groups: pilot and station. Pilot Hunt Group A pilot hunt group must be set up at the communications server by your system administrator, by grouping several phones together under a number called a pilot extension.
You can only join a station hunt group if your phone has been assigned the station hunt group class of service. (Ask your system administrator whether your phone has it.) You can only be a member of one station hunt group. However, other linear-pattern hunt groups may include you as the last member of their groups. (See “Linear Pattern” on page 7-6.) A call to a station hunt group can be made initially to any group member, since a station hunt group does not have a pilot extension.
For a linear-pattern pilot hunt group, if all the members of the group are busy the call will then be placed in a system queue until one of the members becomes available. If no queue has been set up at the communications server, or if all queue positions are occupied, the caller will receive a busy tone. If a call advances to the final member in the group, that phone will ring until it is answered.
Removing Yourself from a Hunt Group If you want to prevent hunt group calls from advancing to your phone, you can use the No-Hunt feature to remove your phone from the group. Hunt group calls will then skip your phone and advance to the next phone in the group. This has no effect on calls placed directly to your phone unless it is in Do Not Disturb mode. (See “Do Not Disturb” on page 6-1.) If all members of a station hunt group remove themselves, hunting will not occur.
To change your station hunt destination Remove your phone from the hunt group, as described on page 7–10. ➩ Verify that both the member who is your current destination and the one who will become your new destination have also removed their phones from the group. ➩ Get a dial tone. ➩ Dial # * 9 0. 7. Managerial Features ➩ You will hear the confirmation tone, followed by the dial tone. If you have a display phone, STATION HUNT is displayed.
➩ Dial # * 9 9. You will hear the confirmation tone. If you have a display phone, STN HUNT DEST CLEARED is displayed. ➩ Hang up. Note: You must remove yourself from the hunt group before you can clear your station hunt destination. To remove your phone from a hunt group ➩ Press the No-Hunt key. The No-Hunt status light turns on. If you have a display phone, STATION HUNT DEACTIVATED is displayed. OR To join your hunt group ➩ Get a dial tone. ➩ Dial # * 9 3.
Note: Even if you do not have a station hunt destination, you must join the hunt group to receive hunt group calls. 7.
PIN Authorization Features The Personal Identification Number (PIN) Authorization feature lets you dial a unique number so that you can: • restore your telephone’s primary class of service during nonbusiness hours • change your telephone’s forwarding target from another telephone • call an outside number from a telephone which does not normally allow external calls • transfer your class of service to another telephone Before you can access these features, your password, called a personal identificat
Follow-Me Forwarding Follow-Me Forwarding authorizes you to change your extension’s Variable Forwarding target from another internal telephone. For example, you can use it to have your calls follow you from one office to the next. ➩ Get a dial tone. ➩ Dial * # 5 7. ➩ Dial your PIN. 7. Managerial Features To change your Variable Forwarding target from another phone You will hear a confirmation tone, followed by the internal dial tone.
—#95 Forward both internal and external calls when your extension is either busy or you do not answer within a period of time specified at the communications server. —#96 Forward both internal and external calls when you do not answer within a period of time specified at the communications server. You will hear the confirmation tone, followed by the internal dial tone. ➩ Dial the extension, or dial 9 and the outside number, to which you want your calls to be forwarded. You will hear the confirmation tone.
Note: For more information, see “Variable Forwarding” on page 5-2. Forced Authorization Whether you are required (forced) to enter your PIN to make an external call depends on the class of service of the telephone you are using, the number you have dialed, and the route the communications server uses to connect you with a trunk (outside line). To call an outside number when a PIN is required ➩ Get a dial tone. ➩ Dial 9 and the outside number.
Remote Authorization The Remote Authorization feature lets you activate your personal identification number (PIN) at a telephone that you are using, to raise its class of service to your telephone’s class of service. This lets you access features you normally use, but which are not allowed from the remote telephone. Remote Authorization remains in effect after you hang up for a period of time specified at the communications server.
Note: Do not deactivate your PIN during a call, since this will disconnect the call. 7.
Class of Service Changeover Your phone may be set up at the communications server to use one class of service (the primary) during normal business hours and then automatically change over to a more limited one (the secondary) during non-business hours. This arrangement makes it more difficult for someone to use your phone to make unauthorized calls.
Trace Call To trace a call manually ➩ After the caller has hung up, listen for the busy tone. ➩ Dial # # # 1. You will hear the confirmation tone. ➩ Hang up. Note: For Trace Call to work, the number of the call being traced must be an extension or must be made available to the communications server by your company’s network providers. Managerial Features 7-19 7. Managerial Features Trace Call lets you record a caller’s telephone number on a system printout.
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Feature Access Codes If you do not have a key on your phone for a feature available in your system and class of service, you can use that feature by dialing its feature access code. To access a feature using the key pad: • If you have a dial tone, dial the feature access code. • If you are already connected to another line, press the Transfer key followed by the feature access code.
Class of Service Changeover • To restore your phone’s primary COS • To return your phone’s secondary COS Community (Com) Group Speaker Call Conference • To remove the last party • To remove a specific party through Direct Trunk Select Forwarding, Fixed Forwarding, Fixed - Cancel Forwarding, Variable - All Forwarding, Variable - Busy Forwarding, Variable - Busy or Ring No Answer A–2 ROLMphone 300/600 Series User Guide
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Privacy Privacy - Cancel Saved Number Redial Speaker Call, Fixed One-Way Speaker Call, One-Way Speaker Call, One-Way Broadcast Station Hunt Group • To prevent hunting • To allow hunting • To set up a destination • To clear a destination A–4 ROLMphone 300/600 Series User Guide
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A–6 ROLMphone 300/600 Series User Guide
Appendix B Help! Introduction This section presents some simple procedures that may help you correct problems with ROLMphone 300/600 series telephones. Help! B-1 B. Help! If you try these steps without success, call your system administrator or the appropriate service personnel.
Self Test The Self Test should be the initial step in troubleshooting problems with ROLMphone 300/600 series telephones. The purpose of the Self Test is to perform an internal check of the telephone. A successful Self Test causes all status lights to flicker briefly, and the display, if present, to light for one second. Begin the Self Test Unplug and replug the line cord from the telephone base and observe the status lights and display.
The other party cannot hear you when you are using the speakerphone, though everything else works. Verify that your telephone is equipped with a speakerphone (speaker and microphone). Check the telephone name on the label underneath the telephone. RP312, RP312L, RP612, RP612L, RP624, and RP624L do not have microphones, and you must use the handset to speak to the other party. The telephone does not ring when called, though everything else works. Also verify that the telephone is not in Do Not Disturb mode.
B-4 ROLMphone 300/600 Series User Guide
Glossary A access code. A preassigned number that a user dials to access a trunk or a system feature. account number. A preassigned number that a user dials to assign the call to a specific project, department, or client account. The system administrator can then use the Call Detail Recording (CDR) feature at the communications server to charge the call to the appropriate party. C call setup.
DND (Do Not Disturb). This feature allows a telephone user to block incoming calls to his or her telephone by preventing the telephone from ringing. E extension. A unique number assigned to a line appearing on one or more telephones that is connected to a communications server. Depending upon how the communications server is configured, an extension number can be from one to six digits long. F faceplate.
L line key. A key on your ROLMphone telephone that provides access to an extension. Each line key allows a single telephone call, and a telephone with multiple line keys allows a user to place multiple simultaneous calls. A user can talk on only one line at a time, though he or she may have another call waiting on hold on another line, for example. M mute. A feature key that turns the telephone microphone off and on. This feature controls the microphones in both the handset and the speakerphone.
ROLMphone. ROLMphone is a registered trademark of Siemens Business Communication Systems, Inc. used to distinguish Siemens’ digital telephones from those of other vendors. S speaker. A device used to convert varying electrical signals into sound. A loudspeaker (receiver) associated with a telephone that permits the user to dial telephone calls and to listen to telephone calls without lifting the handset. However, the user must pick up the handset to talk. speakerphone.
Index A access codes See also feature access codes.
delay in repdial sequence 3-25 Delayed Call Forwarding on Busy feature 5-9 dial pad. See key pad.
Two-Way Speaker Call 3-33 Universal Night Answer 4-10 Variable Forwarding 5-2 Fixed Forwarding feature 5-1 access code A-2 Fixed One-Way Speaker Call feature 3-30 access code A-4 Follow-Me Forwarding feature 5-8, 7-13 Forced Authorization feature 7-15 Forced Forwarding feature 5-8 FORWARD key 5-3 Forwarding features 5-1 Delayed Call Forwarding on Busy 5-9 Fixed 5-1 Follow-Me 5-8, 7-13 Forced 5-8 Relay 5-8 Return 5-8 Variable 5-2 Forwarding Return feature 5-8 frequently used keys 1-13 G getting a dial tone
hunt group features 7-5 No-Hunt 7-8 hunt groups 7-5 hunting patterns 7-6 circular 7-6 linear 7-6 pilot 7-5 removing yourself from 7-8 setting up 7-8 station 7-5 feature access codes A-4 I INT key 3-21 Intercom features 3-18 Buzz 3-18 Community (Com) Group Call 3-19 Community (Com) Group Speaker Call 3-20 internal calls 2-5 Direct Station Select 3-14 features used with 2-5 Repertory Dialing 3-25 Station Speed Dialing 3-36 System Speed Dialing 3-40 INTRCOM key 3-20 K key pad 1-12 Keyboard Expansion Option (
outside calls 2-8 outside lines 3-17 OVERIDE key 3-3 ending mailbox display 3-6, 4-3 repdial setup/clear 3-26 Station Speed Dialing setup/ clear 3-36 Trunk Callback Queuing 3-42 Variable Forwarding 5-3 P Q quick and easy 2-1 R R- key 1-14, 3-25 receiving calls 2-3 related publications xii Relay Forwarding feature 5-8 reminder messages 3-23, 4-1 remote access to phone features 7-16 Remote Authorization feature 7-16 removing yourself from a hunt group 7-8 Repertory Dialing (Repdial) feature 1-14, 3-25 ac
S SAV/RDL key 3-28 Saved Number Redial feature 3-28 access code A-4 Self Test B-2 setting up a hunt group 7-8 slide control 1-20 sounds 1-18 ringing 1-18 tones 1-18 speaker 1-16, 2-11 speaker call features 3-30 access codes A-4 Fixed One-Way Speaker Call 3-30 One-Way Broadcast Speaker Call 3-32 One-Way Speaker Call 3-31 Speaker Call Rejection 3-35 Two-Way Speaker Call 3-33 SPEAKER key 2-16 getting a dial tone 2-2 hanging up 2-4 making a call 2-12 Open Listening 2-14 speakerphone 1-16, 2-12 voice transmissio
access code A-5 using your phone 2-1 V Variable Forwarding feature 5-2 access code A-2 voice mail. See PhoneMail.
I-8 ROLMphone 120/240/400 User Guide
