HiPath 3000 HiPath 5000 RSM HiPath AllServe, Hicom 150 E/H optiPoint 500 basic optiPoint 500 economy optiPoint 500 standard optiPoint 500 advance Operating Instructions
Before You Begin Before You Begin These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic, optiPoint 500 standard and optiPoint 500 advance telephones on your HiPath 3000 / 5000 RSM. They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone.
Contents Contents Basic operating instructions . . . . . . . . . . . . . . . . . . . . 8 optiPoint 500 economy/basic/standard control panel . . . . . . . . . . . . . . . 8 optiPoint 500 advance control panel with optiPoint key modules . . . . . . 9 How to Use these Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . 10 Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Adjusting the Attention Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . Adjusting the Display to a Comfortable Reading Angle . . . . . . . . . . Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Saving Functions, Procedures and Appointments 56 Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Enhanced Paging Equipment (Hipath 3700/3750 Only) . . . . . . . . . . 86 Using Other Team Functions . . . . . . . . . . . . . . . . . . .87 Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . .
Contents Labeling, Documentation and Accessories . . . . . 106 Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 107 107 108 Fixing Problems . . . . . . . . . . . . . .
Basic operating instructions Basic operating instructions optiPoint 500(a) economy basic standard advance 12 12 12 19 Full-duplex speakerphone feature - - ; ; Illuminated display - - - ; Headset port - - - ; USB interface - ; ; ; Interface for add-on equipment - ; ; ; Option bays 0 1 1 2 Function keys (a) The name and model of your telephone are printed on the base of your optiPoint 500.
Basic operating instructions optiPoint 500 advance control panel with optiPoint key modules Speaker for open listening and ring tones Key field - fixed function keys: Program/Service Redial Mute or Internal Speaker Iluminated Display, 2 lines with 24 chars Keypad LEDs Key field freely programmable keys Handset Fixed function key: Release Keys for telephone settings Keys for scrolling to functions Key for confirming a function optiPoint key module with programmable keys Microphone for speakerphone m
Basic operating instructions Step by Step How to Use these Operating Instructions You will find a graphic representation of the steps in logical sequence in the left column. Below is an explanation of the symbols: n Lift the handset (off-hook). t Replace the handset (on-hook). s Conduct a call. o Enter a telephone number or code. dd Enter the code. u or v Press volume controls on the telephone. Program/Service Press the key. Speaker Press the illuminated key. Press the flashing key.
Basic operating instructions Step by Step Accessing Functions ... Interactively You can select some functions while the telephone is idle, for example: Use < > to scroll to a function and press : to execute it. Forwarding on You can select other functions directly depending on the situation. Example: you call a number, but the line is busy: Press : to confirm. Callback or Use < > to scroll to a function and press : to execute it. Send message ...
Basic operating instructions Functions You Can Use Basic and Enhanced Functions You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys. Additional Team and Executive/Secretary Functions Æ Page 92f. To help working and project groups work together more efficiently, the service technician can configure a variety of team functions, depending on your preferences when working in the team.
Making Calls – Basic Functions Step by Step Making Calls – Basic Functions Answering Calls Special default ring signaling is set for your telephone: • • • • When you receive an internal call, your telephone rings once every four seconds (single-tone sequence). When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).
Making Calls – Basic Functions Step by Step Ending the call: Press the key. The LED goes out. Speaker or Release Press the key. Notes on speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume. • The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. 20 inches). Switching to Speakerphone Mode This function is not available with optiPoint 500 economy and optiPoint 500 basic.
Making Calls – Basic Functions Step by Step Open Listening in the Room During a Call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Precondition: You are conducting a call with the handset. Activating ring transfer: Speaker Press the key. The LED lights up. Deactivating this function: Speaker Press the key. The LED goes out. Making Calls Off-Hook Dialing n Lift the handset. o Internal calls: Enter the station number.
Making Calls – Basic Functions Step by Step The called party does not answer or is busy: Press the key. The LED goes out. Speaker Your system may also be programmed so that you have to press the Internal key before you dial an internal number. To call an external party, you have to enter an external code before dialing the party’s telephone number (Prime Line is not active; contact your service personnel). Ending the call t Replace the handset. or Release 16 Press the key.
Making Calls – Basic Functions Step by Step Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two seconds and is then dialed. Redial Press the key once to dial the number last dialed. Press the key twice to dial the next to the last number dialed. Press the key three times to dial the third-to-the-last number dialed.
Making Calls – Basic Functions Step by Step Turning the Microphone On and Off To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree microphone to answer an announcement via the telephone speaker (speaker call, Æ Page 30). Speakerphone mode is not available with optiPoint 500 economy and optiPoint 500 basic. Precondition: You are conducting a call.
Making Calls – Basic Functions Step by Step Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. Confirm. US: Consult? UK: Enquiry? o Call the second party. Return to the first party: Confirm. Return to held call? or Quit and return? or Program/Service q d Press the key. The LED lights up. Enter the code. The LED goes out. Switching to the Party on Hold (Toggle) Select and confirm.
Making Calls – Basic Functions Step by Step Transferring a Call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. Confirm. US: Consult? UK: Enquiry? o Enter the number of the party to which you want to transfer the call. s Announce the call, if necessary. t Replace the handset. or Transfer? 20 Select and confirm.
Making Calls – Basic Functions Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ Page 101! Select and confirm. Forwarding on? or qe Enter the code. Select and confirm.
Making Calls – Basic Functions Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact your service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network. For example, you can forward your phone line to your home phone after business hours. Select and confirm. Trunk FWD on? or qjh Enter the code.
Making Calls – Basic Functions Step by Step Using Callback If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback, • When the other party is no longer busy • When the user who did not answer has conducted another call. Storing a Callback Precondition: You have reached a busy line or no one answers. Confirm. US: Callback UK: Set Callback or qil Enter the code.
Making Calls – Basic Functions Step by Step Ending callback display: Select and confirm. US: Exit? UK: End? or Press the key. The LED goes out. Program/Service or Press the key. The LED goes out. Speaker Saving Repertory Dialing Numbers on a Key Press the key. The LED lights up. Program/Service Select and confirm. *91=Prog. feature key? or qme Enter the code. If applicable If the "Shift Key" has been configured Æ Page 56, press the key. Press the key.
Making Calls – Basic Functions Step by Step Simply press the key to dial a stored telephone number Æ Page 25. If you have saved an internal station number (=DSS call), the corresponding LED signals various states Æ Page 58, Æ Page 96. You can do this while a call is in progress. Using Repertory Dialing Keys Precondition: You have saved a station number on a repertory dialing key Æ Page 24. Press the key on which the number is saved.
Making Calls – Basic Functions Step by Step Telephone Settings Adjusting the Ring Volume u or v Press these keys while the phone is idle. Confirm. US: Ring volume? UK: Ringer volume? u or v To raise or lower the volume: Keep pressing the keys until the desired volume is set. Save. Adjusting the Ring Tone u or v Press these keys while the phone is idle. Select and confirm. US: Ring tone? UK: Ringer tone? u or v To adjust the ring tone: Keep pressing the keys until the desired tone is set. Save.
Making Calls – Basic Functions Step by Step Adjusting the Speakerphone to the Room Acoustics This function is not available with optiPoint 500 economy and optiPoint 500 basic. To help the other party understand you clearly while you are talking into the microphone, you can adjust the telephone to the acoustics in your environment: "Quiet room", "Normal room" and "Noisy room". u or v Press one of these keys while the phone is idle. Speakerphone mode? Select and confirm.
Making Calls – Basic Functions Step by Step Adjusting the display contrast The display has four contrast levels that you can set according to your light conditions. u or v Press one of the keys while the phone is idle. Select and confirm. Display contrast? u or v Change the display contrast. Press the key repeatedly until the desired level is obtained. Save. Selecting the Language of Screen Prompts Press the key. The LED lights up. Program/Service Confirm.
Making Calls – Convenience Functions Step by Step Making Calls – Convenience Functions Answering Calls Accepting a Specific Call for Your Colleague You hear another telephone ring. Press the key. The LED lights up. Program/Service *59=Pickup - directed? Select and confirm. or qim Enter the code. A called station appears on the screen. If applicable Next? Select and confirm until you see the station you want. Accept call? Confirm.
Making Calls – Convenience Functions Step by Step Rejecting Calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). The telephone rings. The caller is displayed. Press the key. Release If a call cannot be rejected, your telephone will continue to ring. The message "currently not possible" (UK) or "Feature not available" (US) is displayed (e.g in the case of recalls).
Making Calls – Convenience Functions Step by Step Enabling and Disabling Handsfree Answerback Select and confirm. HF answerback on? or HF answerback off? or qmj or rmj Enter the code for "on" or "off". Answering a Call With a Headset Precondition: Your telephone rings. If the "Headset" key has been configured Æ Page 56: Press the key. The LED lights up. or If configured (ask your service personnel): Confirm. Answer? Ending the call: Press the key.
Making Calls – Convenience Functions Step by Step n Lift the handset after more than thirty seconds. o Dial the entrance telephone number. Opening the door from your telephone during a call from the entrance telephone: Confirm. Open door? Opening the door from your telephone without calling the entrance telephone: Press the key. The LED lights up. Program/Service Select and confirm. *61=Open door? or qje Enter the code. o Dial the entrance telephone number.
Making Calls – Convenience Functions Step by Step or Select the displayed function and press the "OK" dialog key to change the code. 3=change password? Select and confirm. 1=enable with ring? or You can also open the door without a doorbell ring. 2=enable w/o ring? Deactivating the door opener: Press the key. The LED lights up. Program/Service Select and confirm. #89=Door opener off? or rlm Enter the code.
Making Calls – Convenience Functions Step by Step Dialing/Making Calls En-Bloc Sending / Correcting Numbers If this feature is configured (contact your service personnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific request. o Internal: enter station number. External: enter external code and station number. Dialing entered/displayed numbers: n Lift the handset.
Making Calls – Convenience Functions Step by Step Using a Caller List If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can store answered calls either manually (both internal and external calls) or automatically (external calls only; contact your service personnel for details). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first.
Making Calls – Convenience Functions Step by Step Dialing a Station Number from the Caller List Precondition: You have retrieved the caller list and the selected call is displayed. Select and confirm. Call? The caller is automatically deleted from the caller list when a connection is finally set up. Removing an Entry from the Caller List Precondition: You have retrieved the caller list and the selected call is displayed. Confirm.
Making Calls – Convenience Functions Step by Step Speed-dial Using Station and System Speed-Dial Numbers Precondition: You have stored station speed-dial numbers Æ Page 37 or your service personnel has stored system speed-dial numbers. Press the key. The LED lights up Program/Service Confirm. *7=Use speed-dialing? or qk Enter the code. o Enter a speed-dial number. "*0" to *9" = station speed-dialing. "000" to "999" = system speed-dialing (contact your service personnel).
Making Calls – Convenience Functions Step by Step or If you make a mistake: Previous? Select and confirm. This deletes all entered digits. US: Next? Confirm. UK: Next entry? or Select and confirm. US: Change? UK: Change entry? or Select and confirm. Delete? or US: Exit UK: End 38 Select and confirm.
Making Calls – Convenience Functions Step by Step Dialing a Number From the Internal Directory The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Contact your service personnel to find out if one was configured for your system. Precondition: Names have been assigned to the station numbers stored in the system. n Lift the handset. or Press the key. The LED lights up. Speaker Confirm. US: Directory? UK: Phonebook? or qih Enter the code.
Making Calls – Convenience Functions Step by Step If applicable To enter a space, press the "0". Pressing "1" or "#" automatically displays the first entry in the internal directory. The "*" key has no function here. Select and confirm each letter to be deleted. The last letter entered is deleted. If all letters are deleted, the first entry in the directory will be displayed again. Delete Character? If applicable Select and confirm.
Making Calls – Convenience Functions Step by Step You can use the keypad with the digits as an alphanumeric keypad in this case and enter the names by pressing the appropriate keys one or more times as needed. For example, you can enter the letter "r" by pressing the "7" three times or the letter "e" by pressing the "3" twice. If applicable If configured (ask your service personnel), you can also search for surname and first name. To separate surname and first name by a space, enter "0".
Making Calls – Convenience Functions Step by Step If too many names are found: If more than the maximum of 50 names are found corresponding to your query, only an incomplete list of results can be displayed. You can view these results, select any of the names, or change the search string (e.g. narrow the search by entering more characters). In this case it is advisable to narrow down the search so that all corresponding names can be displayed. Show results? Confirm, to view the incomplete list.
Making Calls – Convenience Functions Step by Step Using Mailboxes If you have programmed the "Mailbox" key Æ Page 56, the associated LED lights up when messages have arrived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to alert you to any messages that have arrived. Accessing the Mailbox Press the illuminated "Mailbox" key. or Confirm. US: View messages? UK: Display Messages? Select and confirm.
Making Calls – Convenience Functions Step by Step Automatic Connection Setup (Hotline) If this function is configured (contact your service personnel), the system automatically sets up a connection to a preset internal or external destination. n Lift the handset. Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).
Making Calls – Convenience Functions Step by Step Associated Dialing/Dialing Aid If this function has been configured (contact your service personnel), you can use a dialing aid to dial numbers and set up calls for your telephone. The operating procedure depends on whether the dialing aid is connected to the S0 bus or the a/b (T/R) port. You can also use your system telephone as a dialing aid for other telephones. Dialing aid on the S0 bus: On the PC, select a destination and start dialing.
Making Calls – Convenience Functions Step by Step During a Call Using Call Waiting Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on. You can also bar call waiting or the call waiting tone Æ Page 47.
Making Calls – Convenience Functions Step by Step Preventing and Allowing Call Waiting (Automatic Camp-On) If this function has been configured (ask your service technician), you can prevent or allow a second call Æ Page 46 from being signaled by automatic camp-on during an ongoing call. Press the key. The LED lights up Program/Service and Select and confirm. #490=Call wait.trm.off? or *490=Call wait.term.on? or rhmd or qhmd Enter the code for "off" or "on".
Making Calls – Convenience Functions Step by Step d ... m Enter the number of the park slot (0 - 9) and make a note of it. If the park slot number you entered is not displayed, it is already in use; enter another one. Retrieving a Parked Call Precondition: One or more calls have been parked. The telephone is idle. Press the key. The LED lights up. Program/Service Select and confirm. Retrieve call? or rij Enter the code. d ... m Enter the park slot number you noted earlier.
Making Calls – Convenience Functions Step by Step Picking up (Retrieving) a Held Call Precondition: One or more calls have been parked. The telephone is idle. Press the key. The LED lights up. Program/Service *63=Retrieve line? Select and confirm. or qjg Enter the code. or If the "Line retrieved" key Æ Page 56 has been configured, press the key. o Enter the line number you noted earlier. or If a "Trunk key" was assigned to this line Æ Page 56: LED flashes slowly. Press the key.
Making Calls – Convenience Functions Step by Step Conducting a Conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. o Call the first party. Select and confirm. Start conference? o Call the second station. Announce the conference. Select and confirm. Conference? or Program/Service q g Press the key. The LED lights up. Enter the code. The LED goes out.
Making Calls – Convenience Functions Step by Step Checking Which Parties Are in the Conference (Initiator Only) View conf parties? Select and confirm. The first station appears on the screen. Next? To display other stations, confirm each subsequent display. Exit list? To exit the list: Select and confirm. Removing Parties From the Conference (Initiator Only) View conf parties? Select and confirm. The first station appears on the screen.
Making Calls – Convenience Functions Step by Step Activating Tone Dialing (DTMF Suffix Dialing) You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system. Press the key. The LED lights up. Program/Service Select and confirm. *53=DTMF dialing? or qig Enter the code. o You can use the keys "0" through "9", "*", and "#" to transmit DTMF signals. Ending the call also deactivates DTMF suffix dialing.
Making Calls – Convenience Functions Step by Step t Replace the handset. or Select and confirm. Transfer? If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall).
Making Calls – Convenience Functions Step by Step If You Cannot Reach a Destination ... Call Waiting (Camp-On) Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone. Camp-on The called party can then respond Æ Page 46 The called party can prevent automatic call waiting Æ Page 47.
Making Calls – Convenience Functions Step by Step Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by service personnel (standard night answer service) or by you (temporary night answer service).
Saving Functions, Procedures and Appointments Step by Step Saving Functions, Procedures and Appointments You can save a frequently-dialed number, or frequentlyused functions/procedures (comprising several operating steps) to any free key on your telephone or add-on device. If you have programmed a Shift key, you can assign numbers and functions on two levels of the programmable keys. The second (Shift level) can accept only an external station number. Assigning Functions to Keys Press the key.
Saving Functions, Procedures and Appointments Step by Step Now press the key to access the function directly. If the function can be turned on and off, such as "Do not disturb", pressing the key multiple times turns the function on and off.
Saving Functions, Procedures and Appointments Step by Step Repdial key (internal), Direct station select: The other party is not engaged in a call. The other party is engaged in a call or has activated do not disturb. Flashing rapidly - A caller is trying to reach you, please pick up the phone. Flashing slowly - A caller is trying to reach another party, who has not yet answered. Mailbox: No messages present. Message(s) present.
Saving Functions, Procedures and Appointments Step by Step The following functions are assigned to keys which have no LED: Repdial key (external), Procedure key, Trace call, Speeddial, Release call, Clear, US:Lock all phones UK:Telephone Lock, Send message, US:Directory UK:Phonebook (1=internal, 2=LDAP), Call waiting, US:Connect/ Toggle UK:Shuttle, Conference, Speaker call, Retrieve line, Reserve trunk, Release trunk, Temporary Phone, Override, US:Park UK:Call Park, Pickup - directed, Pickup - group, Accou
Saving Functions, Procedures and Appointments Step by Step Assigning a Procedure (Operating Steps) to a Key Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone. Using the associated dial function, for example Æ Page 45, you can save all the remaining inputs required (station number of the calling party + the station number to be dialed) to a single key.
Saving Functions, Procedures and Appointments Step by Step Confirm. US: End? UK: Exit? or Select and confirm. US: Program another key? UK: Another key? . Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again. You can also press a procedure key during a call. The stored digits are automatically sent as DTMF signals Æ Page 52.
Saving Functions, Procedures and Appointments Step by Step Deleting and checking a saved appointment: Press the key. The LED lights up. Program/Service Confirm. #46=Timed reminder off? or rhj Enter the code. Confirm. Delete? or Select and confirm. US: Exit UK: End Using Timed Reminders Precondition: You must have saved a timed reminder Æ Page 61. The current time is the time stored. The telephone rings. The timed reminder appears on the screen. US: Reminder: UK: Reminder at: Press the key twice.
Displaying and Assigning Call Charges Step by Step Displaying and Assigning Call Charges Displaying Call Charges (Not for U.S.) For the current call: The display usually shows call charges at the end of a call (default setting). If you wish to display charges continuously during a call in progress, your service personnel must request this feature from your carrier. Indication of the cost of a telephone call has to be requested from the service provider and has to be installed by an authorised technician.
Displaying and Assigning Call Charges Step by Step Displaying Call Charges for Another Telephone (Not for U.S.) If this function is configured (contact your service personnel), you can display and print the chargeable calls for other telephones (such as a pay phone). Precondition: You have programmed the function "View call charges" on a key Æ Page 56. The LED lights up to indicate that a you have conducted chargeable call since the last time you viewed the charges. Press the "View call charges" key.
Displaying and Assigning Call Charges Step by Step Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: Service personnel has set up account codes for you. Press the key. The LED lights up. Program/Service *60=Account code? Select and confirm. or qjd Enter the code. o Enter the account code. US: #=Save? UK: #=Save entry? and r Press this key. or Confirm.
Private Sphere/Security Step by Step Private Sphere/Security Turning Ringer Cutoff On and Off You can activate the ringer cutoff function if you do not want the receive any calls. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to flash (such as a trunk key). Select and confirm. Ringer cutoff on? or Ringer cutoff off? or qml or rml Enter the code for "on" or "off".
Private Sphere/Security Step by Step Caller ID Suppression You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it. Select and confirm. Suppress call ID? or Restore caller ID? or qlj or rlj Enter code for "suppress" or "restore". Your service personnel can turn caller ID suppression on and off for all telephones.
Private Sphere/Security Step by Step Deactivating the telephone to be monitored: Press the illuminated key. The LED goes out. Program/Service or t Replace the handset. Monitoring the room: o Enter the internal number if the telephone in the room you wish to monitor. Trace Call: Identifying Anonymous Callers (Not for U.S.) You can have the carrier identify malicious external callers. You can save the caller’s station number during the call or for 30 seconds after the call ends.
Private Sphere/Security Step by Step Locking the Telephone to Prevent Unauthorized Use You can prevent unauthorized persons from using your telephone and its electronic notebook during your absence. Precondition: You must have configured a personal identification number (PIN) for your telephone Æ Page 71. To lock and unlock the telephone: Select and confirm. Changeover on? or Changeover off? or qjj or rjj Enter the code for "on" or "off". o Enter the telephone lock PIN Æ Page 71.
Private Sphere/Security Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact your service personnel), you can lock other telephones to prevent unauthorized use and then unlock them again later. You can use this function to unlock the telephone for users who have locked their telephones and then forgotten their PINs. Press the key. The LED lights up. Program/Service * * Confirm.
Private Sphere/Security Step by Step Saving Your PIN To use the functions • to prevent unauthorized persons from using your telephone Æ Page 69 • to use another telephone like your own Æ Page 76 • to change your call number Æ Page 77 you need to enter a personal identification number, which you can save yourself. Press the key. The LED lights up. Program/Service *93=Change PIN? Confirm. or qmg Enter the PIN. o Enter the current five-digit PIN.
Using Other Functions Step by Step Using Other Functions Sending a Message You can send short text messages (infotexts) to single users or groups of users who have system telephones. On system telephones with no display (e.g. optiPoint 500 entry), on ISDN, pulse or tone dialling telephones, transmitted text messages will be saved as a callback request. Creating and Sending a Message Select and confirm. US: Send message? UK: Send Message? or qjl Enter the code.
Using Other Functions Step by Step Entering text via the keypad d ... m, q, r Enter text (max. 24 characters) via the keypad. Digit keys must be pressed a specific number of times to enter letters. Example: "R" = Press the q key once and the k key three times. 3x 4x 5x key 1x 2x e f g h i j k l m d q r (a) 1 a b c 2 d e f 3 g h i 4 j k l 5 m n o 6 p q r s t u v 8 w x y z (b) .
Using Other Functions Step by Step Answering Messages "Messages received:" appears on your screen, along with an indication of the length. Confirm. US: View messages? UK: Display Messages? Follow the display prompts. Leaving an Advisory Message You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk. When another party calls you, the message appears on the caller’s screen. Select and confirm. Advisory msg.
Using Other Functions Step by Step Deleting Advisory Messages Select and confirm. Advisory msg. off or rjm Enter the code. or If you have programmed an "Advisory message" key Æ Page 56: The LED lights up. Press the key. Display Number of Waiting Calls and Overload Indication You can show the number of external waiting calls on the display by pressing the "View number of calls" key Æ Page 56. Press the "Waiting calls" key.
Using Other Functions Step by Step Using Another Telephone Like Your Own Other people can temporarily use your telephone for outgoing calls as though it were their own. Press the key. The LED lights up. Program/Service *508=Temporary Phone? Select and confirm. or qidl Enter the code. o Enter the other user’s station number. o Enter the other user’s telephone lock PIN Æ Page 71.
Using Other Functions Step by Step Change call number (relocate) You can put your call number on every other available telephone when it is set up (ask your service personnel). Your previous telephone then receives the old call number of your new telephone. The call number together with the settings (e.g. programmed keys) of the telephone are changed. Precondition: Your old and new telephone are the first telephones at each connection. The telephone are in idle state.
Using Other Functions Step by Step Fax Details and Message on Answering Machine If a fax or answering machine is connected to your system and you have assigned the "Fax details" function to a programmable key Æ Page 56, the key lights up when a fax or a message has been received. Deactivating indication: Press the illuminated "Fax details" key. The LED goes out.
Using Other Functions Step by Step Resetting Services and Functions (System-Wide Cancellation for a Telephone) There is a general reset procedure for activated functions. The following functions are canceled, if they were activated: • • • • • • • • • • Forwarding on Advisory msg. on Ringing group on Hunting group off Suppress call ID Waiting tone off DND on Ringer cutoff on Messages received: View callbacks Press the key. The LED lights up. Program/Service Select and confirm.
Using Other Functions Step by Step Activating Functions for Another Telephone If this function has been configured (contact your service personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service. • • • • • • • • • • Press the key. The LED lights up.
Using Other Functions Step by Step Using System Functions from the Outside (DISA: Direct Inward System Access) If this function has been configured (contact your service personnel), you can set up external outgoing calls from outside the system, just like an internal user.
Using Other Functions Step by Step o Wait for a dial tone and then enter the code, such as *97 for Do not disturb on. Make other inputs as necessary; (refer to the operating instructions for pulse and DTMF telephones). or o Dial the external number. You can only execute one function at a time, or set up only one outgoing connection. The connection is immediately released after successful activation of a function.
Using Other Functions Step by Step Using functions in ISDN via code dialing (keypad dialing) If authorized (contact your service personnel), you can set ISDN functions via code dialing in some countries. Press the key. The LED lights up. Program/Service *503=Keypad dialing? Confirm. or qidg Enter the code. o Enter the number of the trunk you wish to use (contact your service personnel). o Entering a code for required ISDN function (contact your service personnel).
Using Other Functions Step by Step Controlling Connected Computers or Other Programs and Telephone Data Service (HiPath 3500/3550/3700/3750 Only) If this function has been configured (contact your service personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Precondition: You have set up a connection. Press the key. The LED lights up. Program/Service *42=Tel. data service? Confirm. or qhf Enter the code.
Using Other Functions Step by Step Controlling Relays If this function has been configured (contact your service personnel), you can turn up to four relays on and off to control different facilities (such as a door opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.
Using Other Functions Step by Step Simple Paging Equipment Paging: To be paged, you must have activated a call ringing group Æ Page 89, call forwarding Æ Page 21, or call redirection (service technician) to the internal station number of your paging equipment. A call request is then signaled automatically. Answering the page from the nearest telephone: n Lift the handset. qim Enter the code. o Enter your own station number. Enhanced Paging Equipment (Hipath 3700/ 3750 Only) Paging: Press the key.
Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (contact your service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number. Incoming calls are signaled on all group member telephones in the order in which they are received ( hunt group) or simultaneously (= group call) until one member of the group accepts the call.
Using Other Team Functions Step by Step You belong to multiple groups or to one group with trunk keys (including executive/secretary teams). Select and confirm. US: Leave group? UK: Leave hunt group? or US: Join group? UK: Join hunt group? or rli or qli Enter the code for "leave" or "join". or Press the "Hunt group join/leave" key. or 301 x group name 301 group name If an "x" appears between group/trunk number or (such as 301) and group name, the audible tone is active for this group or trunk.
Using Other Team Functions Step by Step Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team from your telephone even while engaged in another call. To do this, contact your service personnel to find out if a pickup group has been configured. Precondition: You telephone rings briefly. The following message appears on the display: "Call for:". Confirm. Pickup - group? or Press the key. The LED lights up. Program/Service qik Enter the code.
Using Other Team Functions Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact your service personnel), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call. Logging on and off at the beginning and end of your shift: Press the key. The LED lights up. Program/Service Select and confirm. UCD? *401=Log on? Confirm.
Using Other Team Functions Step by Step Requesting and activating a work time: If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time until you log back on. Press the key. The LED lights up. Program/Service Select and confirm. UCD? *403=Work on? Confirm. or #403=Work off? or qhdg or rhdg Enter the code for "on" or "off".
Team and Executive/Secretary Functions With Trunk Keys Step by Step Team and Executive/Secretary Functions With Trunk Keys If this function has been configured (contact your service personnel), you belong to a team of users for whom special keys were programmed: • Trunk keys (MULAP keys) • Direct station selection keys • Group call key (not on the executive telephone in an executive/secretary team) • Ring transfer keys (only in an executive/secretary team) As a team member, you can also program these keys
Team and Executive/Secretary Functions With Trunk Keys Step by Step Answering Calls With Trunk Keys Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly. Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically assigned to you when you lift the handset or press the "Speaker" key; in this case the assigned trunk key lights up. n Lift the handset.
Team and Executive/Secretary Functions With Trunk Keys Step by Step Retrieving the call: Press the slowly flashing trunk key. Switching Between Phone Calls on Multiple Trunks Precondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing. Press the flashing trunk key. The first party is placed on hold on the other trunk. Press the slowly flashing trunk key. The second party is placed on hold. You can switch between the two call as many times as you wish.
Team and Executive/Secretary Functions With Trunk Keys Step by Step Select and confirm. 1=all calls? or 2=external calls only? or 3=internal calls only? or e or f or g Enter the code. o Enter the destination number. Confirm. US: Save? UK: Save entry? or If available. Press the "Forward Line" key. (You have stored the call forwarding type and destination on the "Forward Line" key Æ Page 56.) Deactivating call forwarding: Press the key. The LED lights up. Program/Service Select and confirm.
Team and Executive/Secretary Functions With Trunk Keys Step by Step Using DSS Keys Each team member has a DSS key for every other member in the team. This enables every team member to reach all other members of the team directly, simply by pressing a key. Meaning of LED Indications on DSS Keys LED on the DSS key is off - the team member is not engaged in a phone call. or LED on the DSS key is lit - the team member is engaged in a phone call or has activated do not disturb.
Team and Executive/Secretary Functions With Trunk Keys Step by Step or With on-hook dialing: Use speakerphone mode (not available with optiPoint 500 economy and optiPoint 500 basic). Transferring a Call in Progress Press the DSS key and announce the call, if desired. t Replace the handset. or Release Press the key. Accepting a Call for Another Team Member Press the flashing DSS key or trunk key. n Lift the handset.
Team and Executive/Secretary Functions With Trunk Keys Step by Step Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it. Activating ring transfer: Press the Ring Transfer" key. The LED lights up. or Press the key. The LED lights up.
Testing the Telephone Step by Step Testing the Telephone Testing the Telephone Functions You can test your telephone functions. Precondition: Your telephone is idle. Press the key. The LED lights up. Program/Service Select and confirm. *940=Phone test? or qmhd Enter the code.
Special Functions in the LAN (PC Network) Step by Step Special Functions in the LAN (PC Network) If your telephone is operating in a HiPath 5000 RSM environment, multiple HiPath 3000 systems are interconnected via a LAN (Local Area Network, e.g. proprietary PC network). Your telephone calls are conducted via the LAN (PC network). If this is the case, you must take certain special features into consideration when performing various functions. These are described below.
Special Functions in the LAN (PC Network) Step by Step Transferring Call Forwarding You can activate/deactivate call forwarding Æ Page 21 for your telephone from other HiPath 5000 RSM telephones. Select and confirm. Internal DISA? or qhk Enter the code. o Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected. or r Confirm the entry. o Enter the (DISA) call number of your telephone. or r Confirm the entry. Activating this function: Select and confirm.
Special Functions in the LAN (PC Network) Step by Step Using Night Answer If authorized (contact your service personnel), you can define telephones in other HiPath 3000 communications platforms as the night answer Æ Page 55. Select and confirm. Internal DISA? or qhk Enter the code. o Enter the (DISA) call number of the HiPath 3000 to which the night answer telephone is connected. or r Confirm the entry.
Special Functions in the LAN (PC Network) Step by Step Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ Page 89. Saving the telephones for the ringing group: Press the key. The LED lights up. Program/Service *81=Ringng group on? Select and confirm. or qle Enter the code.
Special Functions in the LAN (PC Network) Step by Step Controlling Relays If this feature is configured (contact your service personnel), you can also control relays Æ Page 85 in other HiPath 3000 communications platforms. Select and confirm. Internal DISA? or qhk Enter the code. o Enter the (DISA) call number of the HiPath 3000 in which the relay is to be controlled. or r Confirm the entry. o Enter the (DISA) call number of the telephone from which you wish to control the relay.
Special Functions in the LAN (PC Network) Step by Step Opening the Door If this feature is configured (contact your service personnel), you can also activate the door opener Æ Page 32 in other HiPath 3000 communications platforms. Select and confirm. Internal DISA? or qhk Enter the code. o Enter the (DISA) call number of the HiPath 3000 in which the door is to be opened. or r Confirm the entry. o Enter the (DISA) call number of the telephone from which you wish to activate the door opener.
Labeling, Documentation and Accessories Labeling, Documentation and Accessories Labeling Key Fields You can chose from the following options to label the keys with the functions/call numbers saved (Æ Page 8, Æ Page 9, Æ Page 56): Labeling • by hand: Labeling strips are deliverd with your optiPoint. Write the function or a name on the matching strips within the white field and attach them to your optiPoint.
Labeling, Documentation and Accessories Attaching a Station Number Label Self-adhesive call-number labels are also delivered with your optiPoint. Write on the call-number label (fire brigade, police, own telephone numbers), then remove and stick it in the recess on the telephone when the handset is lifted. Documentation You can find these operating instructions in the Internet in PDF format under http://www.siemens.com/hipath and on CD-ROM (ask your service personnel) in HTML and PDF format.
Labeling, Documentation and Accessories Accessories The following accessories help you customize your telephone (not optiPoint 500 economy) to your individual preferences. optiPoint adapters are modules which can be plugged into the option bays at the bottom of optiPoint. optiPoint key module: Key module with 16 programmable keys. You can connect up to two key modules to your telephone. optiPoint BLF: Key modules with 90 LEDs and function keys. Use preferably in conjunction with optiPoint Attendant.
Fixing Problems Fixing Problems Telephone Maintenance • • • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only). Never use cleaners containing alcohol, cleaners that corrode plastic, or abrasive powders.
Fixing Problems Step by Step Responding to Error Messages on the Screen US: Invalid entry UK: Incorrect entry Possible cause: The station number is incorrect. Possible response: Enter a correct station number. US: Not authorized UK: Access denied Possible cause: You tried to activate a disabled function. Possible response: Ask your service personnel to authorize you to use the function. US: Currently not possible UK: Feature not available Possible cause: The station number you dialed does not exist.
Index Index A accessories ............................................... 108 account code .............................................. 65 activating door opener .............................. 32 adapter ....................................................... 108 advisory message ...................................... 74 agents .......................................................... 90 announcement ........................................... 43 answering a timed reminder ....................
Index D F deleting advisory messages .................... 75 desk microphone ..................................... 108 details, fax ................................................... 78 dial input editing ......................................... 34 dialing en-bloc ..................................................... 34 internal/external calls ............................. 15 dialing a number from the caller list .................................. 36 with repertory dialing keys ...................
Index K N key fields, labeling ........................... 8, 9, 106 key module ................................................... 9 keypad dialing ............................................. 83 keys assigning .................................................. 56 fixed ........................................................ 8, 9 incomplete save ..................................... 56 labeling ................................................... 106 programmable ......................................
Index R radio paging equipment PSE ................... 85 recall ............................................................. 53 receiving volume .................................. 13, 27 redialing a number ..................................... 17 from the caller list .................................. 36 relays ............................................................ 85 relocate ........................................................ 77 reserving a trunk ........................................
Index U UCD .............................................................. 90 using a caller list ......................................... 35 using a temporary phone .......................... 76 using functions from the outside ............ 81 V variable call forwarding ............................. 21 W Wählen aus LDAP-Datenbank ............................ 40 waiting calls ................................................ 75 work time ....................................................
Index 116
Overview of Functions/Codes (Alphabetical) Overview of Functions/Codes (Alphabetical) The table below lists all available functions as they appear on the display. Functions that have been configured (contact your service personnel) can be activated interactively (select + save) via the Program/Service menu (select + save or enter a code), or by pressing function keys, provided that the functions have been configured (contact your service personnel). Functions (display) ... Interactively ...
Overview of Functions/Codes (Alphabetical) Functions (display) ... Interactively ... Via the Program/Service menu Program/Service <> <> Code ...
Overview of Functions/Codes (Alphabetical) Functions (display) ... Interactively ... Via the Program/Service menu Program/Service <> <> Code ...
Overview of Functions/Codes (Alphabetical) Functions (display) ... Interactively ... Via the Program/Service menu Program/Service <> ...
Overview of Functions/Codes (Alphabetical) Functions (display) ... Interactively ... Via the Program/Service menu Program/Service <> ...
FCC and Industry Canada Compliance FCC and Industry Canada Compliance This section describes the requirements for compliance with Federal Communications Commission (FCC) Rules and Industry Canada CS-03 standard. FCC Certification and Requirements The following paragraphs describe requirements and information based on FCC rules. Service If you experience problem with the Siemens optiPoint telephone, contact Siemens customer support at 1-800-835-7656 for information on service and repairs.
FCC and Industry Canada Compliance If at any time the ownership of Siemens optiPoint telephone is transferred to someone else (whether independently or as part of a system), please supply this manual to the new owner. 1. REN The ringer equivalence number (REN) is used to determine the quality of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call.
FCC and Industry Canada Compliance Equipment Attachment Limitations The following are notices required by Industry Canada Terminal Attachment Program Certification Procedure CP-01, Part I, Section 14. Ringer Equivalence Number (REN) The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface.
www.siemens.com/hipath © Siemens AG 2004 Information and Communication Networks Hofmannstr. 51 • D-81359 München The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Ref. No.
