ROLMphone 300/600 Series User Guide for ROLM 9751 CBX Release 9006i GU30-1550-03
Warning: Hackers are criminals who unlawfully gain access to customer telecommunications systems to make long distance telephone calls that are then billed to the system owner. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. Siemens Rolm will not accept liability for any damages, including long distance charges, which result from unauthorized use.
Contents Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The ROLMphone 300 and 600 Series . . . . . . . . . . . . . . . . . . . . . . . . ROLMphone 300 Series Telephone . . . . . . . . . . . . . . . . . . . . . . . ROLMphone 600 Series Telephone . . . . . . . . . . . . . . . . . . . . . . . Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ROLMphone Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . When Your Party Puts You on Hold . . . . . . . . . . . . . . . . . . . . . . . Hold on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Private Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer . . . . . . . . . . . . . . . . . .
Chapter 4. Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Mailbox Reminder Messages and Notifications . . . . . . . . . . . . . . . . 4-3 Reminder Messages and Notifications on Display Phones . . . . . . 4-3 Displaying Specific Kinds of Messages and Notifications . . . . . . 4-5 Reminder Messages and Notifications on Non-Display Phones. . 4-7 Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Group Pickup. . . . . . . .
Appendix A. Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . . A-1 Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 Appendix B. Help! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Begin the Self Test . . . . . .
Tables Table 1–1. Line Key Status Light Flash Rates . . . . . . . . . . . . . . . .
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Figures Figure 1–1. Figure 1–2. Figure 1–3. Figure 1–4. Figure 1–5. Figure 1–6. Figure 1–7. Figure 1–8. ROLMphone 312L and 624SL Telephones . . . . . . . . . 1-3 ROLMphone 312L Telephone . . . . . . . . . . . . . . . . . . . 1-4 ROLMphone 624SL Telephone . . . . . . . . . . . . . . . . . 1-5 DCO/HRO Module Bays and KEO Connector . . . . . . 1-6 Plugging a Headset into the HRO . . . . . . . . . . . . . . . . 1-8 Electret Headset Option . . . . . . . . . . . . . . . . . . . . . . . .
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How To Use This Guide This guide explains how to use the many features of your ROLMphone 300/600 series telephone. Be sure to read Chapter 1, “Introduction” and Chapter 2, “Using Your Phone,” which explain the basic features of your telephone. Then look through the rest of the book and read about the additional features you want to use. You don’t have to know all about your telephone in order to use any given feature.
Appendix A Feature Access Codes lists the codes that can be dialed to use system features. Appendix B Help! presents some simple procedures you can use to correct problems with your telephone. Appendix C ROLMphone Differences on Release 9006i briefly summarizes the differences in ROLMphone features on the Release 9006i CBX software compared to those of previous CBX releases. Glossary The Glossary explains some of the technical terminology and concepts used in this guide.
Related Publications The following list presents the titles and brief descriptions of other useful Siemens Rolm publications. Please refer to the book’s order number when requesting a publication from your Siemens Rolm representative. Order No. Title and Description GU30-1552 ROLMphone 300/600 Series Quick Reference Guide for Release 9006i, 9751 CBX provides a brief tour of the different telephone models and quick access to information on the most used features.
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1. Introduction Chapter 1 Introduction The ROLMphone 300 and 600 Series . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 ROLMphone 300 Series Telephone . . . . . . . . . . . . . . . . . . . . . . . 1–4 ROLMphone 600 Series Telephone . . . . . . . . . . . . . . . . . . . . . . . 1–5 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6 ROLMphone Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–12 Faceplate . . . . .
1–2 ROLMphone 300/600 User Guide
Chapter 1 introduces you to the ROLMphone 300 series of telephones (RP300) and the ROLMphone 600 series of telephones (RP600), taking you on a quick tour of their basic features. The ROLMphone 300/600 series of telephones are multi-featured telephones that offer a variety of options enhancing their functionality. Your ROLMphone model may have a display, a speakerphone, from 12 to 44 feature keys, and multiple extensions per telephone.
ROLMphone 300 Series Telephone The ROLMphone 300 series offers two models. • The RP312 has 12 feature keys and one line extension. • The RP312L also has a two-line display with up to 24 characters per line. Figure 1–2.
The ROLMphone 600 series offers eight models. • The RP612 has 12 feature keys and may have multiple line extensions. • The RP612S also has a speakerphone. • The RP612L has a two-line display with up to 24 characters per line. • The RP612SL has both a speakerphone and a display. • The RP624 has 24 feature keys and may have multiple line extensions. • The RP624S also has a speakerphone. • The RP624L has a two-line display with up to 24 characters per line. • The RP624SL has both a speakerphone and a display.
Options The ROLMphone 600 series telephones are modular and support options for data communications, a headset/recorder connection, or additional keys. The Data Communications Option (DCO), the Headset/Recorder Option (HRO), the Electret Headset Option (EHO), and the Analog Adapter Option (AAO) fit into recessed module bays on the bottom of the telephone. The Keyboard Expansion Option (KEO) plugs into a connector provided in one of the bays. The DCO, EHO, HRO, and AAO may be installed in either module bay.
Once the Data Communications Option (DCO) is installed, your ROLMphone 600 series telephone can be attached to a terminal or a personal computer with an RS-232C cable. Before the option is installed or removed from your telephone, the telephone must be configured accordingly at the CBX. Only one DCO may be installed in a given telephone.
Headset/Recorder Option The ROLMphone 600 series telephones can also accept a module that lets you attach a headset and a recorder: the Headset/Recorder Option (HRO). The HRO provides for two different types of headset connectors (the PJ327 type and the RJ8), which can be plugged into the outlets on the back of the telephone. When a headset is plugged into the option, the speakerphone does not function. Figure 1–5.
The Electret Headset Option (EHO) lets you plug one or two electret headsets into the installed option and make and answer calls using a headset instead of the handset or the phone’s built-in microphone and speaker. This type of headset does not require require a headset adapter, or amplifier. Note Carbon headsets will not function properly on the EHO. A selection of electret Siemens Rolm headsets is available. See your Siemens Rolm distributor for details. Figure 1–6.
Keyboard Expansion Option The keyboard of a ROLMphone 600 series telephone can be expanded with an option providing 20 additional feature or line keys and status lights. The Keyboard Expansion Option (KEO) attaches to the right side of the telephone through a special connector and bracket. Before the option is installed, the telephone must be configured for it at the CBX. For more information, see your CBX system administrator. Figure 1–7.
The Analog Adapter Option (AAO) allows you to attach an analog device to your RP600 series telephone. The AAO supports the following 24-volt analog devices: • G3 or below fax machine • PC data communications modem • PC fax/data modem • analog conference room speakerphone • external ringer/alerter • analog telephone A ROLMphone 600 power supply (Model 66938) must be attached to your phone for operation of the AAO. (art: Rios phone Figure 1–8. Analog Adapter Option Introduction 1–11 1.
ROLMphone Basics Faceplate The faceplate is a paper template that identifies features that you access by pressing specific keys on your telephone. It shows which system features have been assigned to your telephone keys. Line Keys Your ROLMphone telephone has a separate line key for every extension that appears on your telephone. You use the line keys to answer and place calls. Multiple Line Appearance Your telephone may have multiple extensions, each of which is assigned a separate line key.
Use the key pad on your telephone just as you would any standard telephone key pad for dialing telephone numbers. You can also use your key pad to access system features available to your telephone for which you do not have feature keys. See “Feature Access Codes” on page 1–17 for more information. Display The display at the top of the RP312L, RP612L, RP612SL, RP624L, and RP624SL models provides call information such as the extension calling you and, if configured to do so, the caller’s name.
Feature Keys Feature keys give you access to CBX system features such as Hold, Transfer, Mailbox, and Program. Press the key labeled with the feature name to gain access to the feature. You can also dial feature access codes to gain access to features. (See “Feature Access Codes” on page 1–17.) Note The labels used in this guide to indicate feature names on keys are the defaults that come with your system.
Callback Key: The Callback key can help you complete calls to extensions that are busy, ringing, or in Do Not Disturb mode. (See “Callback Request” on page 3–7 for more information.) It also lets you return calls to parties that have left you reminder messages and to the PhoneMail system. (See “Using Your Mailbox” on page 2–23.) Clear Key: The Clear key can be used to remove or cancel information shown on a phone’s display when it is in program mode.
Repertory Dialing (R-) Keys: You can set up keys for one-touch dialing of an extension, an outside telephone number, or a feature access code, which makes the key act like a feature key. You use the Program key to set up these keys for dialing. (See“Repertory Dialing (Repdial)” on page 3–23 for further instructions.) Time Key: On a display telephone, pressing the Time key displays the current day, date, and time.
Since a set of features has already been assigned to your telephone’s feature keys, you may find that your telephone does not have feature keys for some of the features described in this guide. However, you can still use any of these features that are available on your system and permitted by your class of service by dialing that feature’s access code, if it has one.
Status Lights The red status lights next to the line keys tell you what is happening on those lines. A line key status light may turn on steadily, blink, or flash at different rates to signal the status of that line. Table 1–1.
Voice Volume Keys Use the Volume Up (▲) and Volume Down (▼) keys to adjust the voice volume of your telephone. While on a call, press ▲ to raise the volume of the voice you are hearing, or press ▼ to lower the volume of the voice you are hearing. Press either key until you reach the desired voice level. When you hang up or switch to another call, the voice volume returns to the default level. Introduction 1–19 1.
Sounds Your phone makes different sounds to let you know what’s going on. Rings occur on a line that you are not using and indicate that you have an incoming call. Tones occur while you are using your phone and provide information about calls and features.
Meaning Intrusion tone followed by a ringing-beep tone The party you called is on the phone, but has received a call waiting indication. Stay on the phone until the party answers. Long tone, followed by an intrusion tone repeated every 8 secs. Busy override and speaker call intrusion reminder 1-sec. tone after dialing There is a short queue for an outgoing trunk. Ringing (ringback) tone The phone you called is ringing. Short tone every 20 sec.
Ring Volume Use the slide control to adjust the ringing volume of your telephone. The slide control is located underneath the front of the ROLMphone 300/600 series telephones. The volume remains at the level you set it until you adjust it again. Ring Tone When first installed, your telephone will have a predetermined ring. You can change your telephone’s ring tone to any one of eight tones. For information about how to do this, see “Changing Your Telephone’s Ring Tone” on page 2–26.
See Appendix B, “Help!” on page B–1 for some procedures that may help you correct problems with your telephone. Although every company has its own way of handling support for ROLMphone telephones, most have a person responsible for making configuration changes and answering questions about the CBX telephone system. This person, the CBX system administrator, can provide you with information on the features you need to use and can help troubleshoot problems with your telephone when necessary.
Getting Started This has been a general introduction to the ROLMphone 300/600 series telephones. To get started using your telephone, read Chapter 2, “Using Your Phone.
Chapter 2 Using Your Phone Quick and Easy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3 Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4 Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5 Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7 Calling an Extension in Your Telephone System. . . . . .
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Quick and Easy You can begin using your ROLMphone 300/600 series telephone as soon as it is properly installed and configured at the CBX. To make a call from a secondary line To answer a call on your primary line To answer a call on another line ➩ Lift the handset and use the key pad to dial. ➩ Lift the handset. ➩ Press the line key and use the key pad to dial. ➩ Lift the handset. ➩ Press the line key next to the blinking status light and lift the handset. Using Your Phone 2–3 2.
Making a Call Before dialing a number or using a feature access code you must get a dial tone. The dial tone is an indication that the system is ready to accept your request.
Answering a Call You can answer a call in three ways: • by picking up your handset (for a call ringing on your primary line) • by pressing the Speaker key Note Once you have answered a call, do not press the line key — doing so disconnects the call. Using Your Phone 2–5 2.
Hanging Up You can hang up in three ways: • by hanging up your handset when you are on a handset call • by pressing the line key when you are on a speakerphone call • by pressing the Speaker key when you are on a speakerphone call 2–6 ROLMphone 300/600 User Guide
Internal Calls Calling an Extension in Your Telephone System Every telephone in your company’s telephone system has an extension. ➩ Get a dial tone. ➩ Dial the extension. If you are a member of a community (com) group, you can dial a short code instead of an extension to call another member in your group. (See “Community (Com) Group Call” on page 3–18.
• Community (Com) Group Speaker Call - lets you place a two-way speakerphone call to a member of your com group (See “Community (Com) Group Speaker Call” on page 3–19.) • Conference - lets you have up to eight parties, including yourself, in a telephone conversation. (See “Conference” on page 3–9.) • Consultation - lets you talk privately with a second party while the first party is waiting on consultation hold. (See “Consultation” on page 3–11.
• Station Speed Dialing - lets you set up single-digit codes for frequently dialed extensions or feature access codes, so that you can dial the code instead of the whole extension or feature access code. (See “Station Speed Dialing” on page 3–34.) Using Your Phone 2–9 2. Using Your Phone • Two-Way Speaker Call - lets you make a two-way call to the speaker of another telephone. (See “TwoWay Speaker Call” on page 3–32.
External Calls Calling an Outside Number To call outside your CBX system, you must first dial your trunk (outside line) access code before dialing the number you want to reach. If all trunks are busy when you make your call, you will hear a fast busy tone. If your system has queuing, you will receive the queuing tone and can then use Trunk Callback Queuing or Trunk Standby Queuing to wait for the next available trunk. See “Trunk Callback Queuing” on page 3–40 and “Trunk Standby Queuing” on page 3–41.
Features Used with External Calls The following features can be used with external calls: • Consultation - lets you talk with a second party while the first party is waiting on consultation hold. (See “Consultation” on page 3–11.) • Direct Trunk Select - lets you access a particular trunk (outside line) for placing a call. (See “Direct Trunk Select” on page 3–16.) • Pickup - lets you pick up calls ringing on other extensions. Group Pickup lets you pick up a call to an extension in your pickup group.
• Trunk Queuing - directs the CBX to help you complete your call when you are trying to reach an outside number and all trunks (outside lines) in your company’s system are busy. Trunk Callback Queuing lets you hang up and have the CBX call you back when a trunk becomes free. After you answer, the CBX dials the number. Trunk Standby Queuing lets you stay on the line until a trunk becomes free. The CBX then dials the number. (See “Trunk Queuing” on page 3–40.
Using the Speaker Your telephone has a speaker that you can use for receiving calls or listening to the PhoneMail system. On ROLMphone models that only have a speaker and not a microphone (RP312, RP612, and RP624), you must lift the handset to speak to the other party. ➩ Pick up the handset. The blinking status light next to the line key turns on steadily. ➩ Press the line key next to the blinking status light. ➩ Pick up the handset. To hang up when using the handset ➩ Hang up the handset.
Using the Speakerphone The RP612S, RP612SL, RP624S, and RP624SL models have a two-way speakerphone, consisting of a speaker and a microphone. You can use either the handset or the speakerphone to make or answer calls. ➩ Press the primary line key or the SPEAKER key to get a dial tone. ➩ Use the key pad to dial the number. ➩ Press the line key to get a dial tone. ➩ Use the key pad to dial the number. To switch from speakerphone to handset ➩ Lift the handset.
Voice Transmission If the noise level in your room is high, or the other party is speaking too softly, you can increase the other party’s voice volume by pressing the Volume Up ▲ key. If the other party’s voice is too loud, you can increase your ability to interrupt by pressing the Volume Down ▼ key. If the volume adjustment cannot compensate for the high noise level, you can use the handset to continue the conversation.
Muting the Speakerphone If you have a Mute key, you can press it to turn off the microphone, so that you can carry on a conversation in your room that the other party on your line cannot hear. Mute is also helpful when someone puts you on hold, since it lets you hear your party reconnect even if there is a high noise level in your room. To mute the speakerphone ➩ During your conversation, press the MUTE key. The status light next to the MUTE key blinks to remind you that Mute is active.
Hold Putting a Call on Hold If you want to make another call after placing a call on hold, you must use another line. If your telephone has only one line, use the consultation feature to place another call. (See “Consultation” on page 3–11.) To put a call on hold ➩ Press the HOLD key. ➩ If you were using the handset, you can hang up. The status light beside the line key flashes to remind you that the call is on hold, and the CBX will call you back after a certain period of time.
When Your Party Puts You on Hold If you are using your handset and someone puts you on hold, you may want to switch to your speakerphone to leave your hands free. If you have a Speaker key, press it and hang up. Your hands are free, and you can hear when your party reconnects to the call. Note that a high noise level near your telephone may prevent your speakerphone from allowing voice transmission from the other party. (See “Voice Transmission” on page 2–15.
To put a call on private hold ➩ Press the Private Hold (HOLDPVT) key. If you have a PRIVACY key, its status light turns on. OR Press the PRIVACY key, or press TRANSFR and dial # 2. The PRIVACY status light turns on. ➩ Press the HOLD key. The status light flashes next to the line key that you have put on hold. To connect to the call again ➩ Press the line key next to the flashing status light, or lift the handset and press the line key. Using Your Phone 2–19 2.
Transfer The Transfer feature lets you move a call, for example, to another party, and then hang up. The other party can be an extension, the company operator, or an outside number if your CBX is set up to do this. Your CBX system administrator can tell you how to dial your company’s operator. In this guide, we assume you dial 0 to reach your operator. To reach your company’s operator, dial ______.
To reconnect to the original call ➩ Before hanging up, press the CONNECT key to rejoin the original call. Using Your Phone 2–21 2. Using Your Phone Note If you have a display telephone, the display notifies you if the extension to which you are transferring the call is in Do Not Disturb mode. If you do not have a display telephone and the extension is in the Do Not Disturb mode, the CBX calls you back after you hang up. When you answer, you are connected with the original party.
Connect The Connect key lets you: • reconnect with a call placed on consultation hold • reconnect with a transferred call before the transfer is complete • alternate between two parties, when you have one of them on consultation hold To reconnect with a call ➩ Press the CONNECT key.
Using Your Mailbox The Mailbox feature lets you receive and answer reminder messages and PhoneMail and ROLMfax notifications. It also lets you leave reminder requests at other extensions. Note On a non-display telephone, you can receive only one message or notification at a time. If you have a non-display telephone with a PhoneMail (PHMAIL) key, the status light for that key, instead of the one for the Mailbox key, will turn on when you have a PhoneMail message.
To answer a message or PhoneMail notification on a display phone ➩ To answer a ROLMfax notification on a display phone ➩ Press the Callback (CALLBCK) key. The CBX automatically dials the extension that left the message or dials the PhoneMail system. The message or notification is cancelled when the called party or the PhoneMail system answers. Press the Callback (CALLBCK) key. The CBX automatically dials the ROLMfax system. The notification is cancelled when the ROLMfax system answers.
To turn off the Mailbox status light for a message or notification on a non-display telephone ➩ Get a dial tone. ➩ Dial * 5 2. ➩ Hang up. Using Your Phone 2–25 2. Using Your Phone Note Turning off the Mailbox status light does not delete messages or notifications.
Changing Your Telephone’s Ring Tone To change your ring tone ➩ Get a dial tone. ➩ Dial * 5 7 2. ➩ Dial single digits (1 through 8) to hear various tone pitches. If you have a display telephone, it displays the selected tone’s number. The last tone you hear before you hang up will become the ring tone of your telephone.
Chapter 3 Making Calls Bridged Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3 Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 Busy Standby Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6 Callback Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Bridged Call The Bridged Call feature lets you join a call if one of the other parties’ extensions also appears on your telephone (a multiple line appearance). Although the same extension may appear on several telephones, only one of the parties with the same multiple line appearance can use the Bridged Call feature to join a call. Once a call has been bridged, another party with the same multiple line appearance cannot then bridge into the call.
Note If you press the Transfer key during a bridged call, your telephone will be removed from the call. You cannot bridge a conversation on an extension set up for Privacy. Also, once you have bridged into a conversation, the party at that extension can exclude you by pressing the Privacy key. (See “Privacy” on page 6–4.) Bridging overrides Do Not Disturb mode. (See “Do Not Disturb” on page 6–3.
Busy Override Busy Override lets you join a conversation on a busy extension. It is intended for high priority and emergency internal calls and requires a special class of service. Ask your CBX system administrator whether your telephone has been assigned this class of service. To break through to a busy extension ➩ Listen for the busy tone. ➩ Press the Busy Override (OVERIDE) key, or dial # # 7. ➩ Begin speaking. A single beep will sound periodically until the overriding party hangs up.
Busy Standby Queuing With Busy Standby Queuing, you can stay on a line until a busy extension that you are trying to call becomes free. The busy tone changes to music (or a ringing-beep tone), indicating that you are queued. As soon as the extension becomes free, your call will be put through automatically. To standby queue for an extension To cancel busy standby queuing 3–6 ➩ Listen for a busy tone. ➩ Stay on the line until you hear music (or a ringing-beep tone).
Callback Request Callback Request can help you complete calls to extensions that are busy, ringing, or in Do Not Disturb mode, once those extensions become available. It lets you hang up and have the CBX call you back with triple rings under the following conditions: • when a busy extension you are trying to reach becomes free • when a ringing extension you are trying to reach is used again and then becomes free When you then answer, the CBX automatically dials the number.
To cancel a callback request from a display telephone To cancel a callback request from a non-display telephone ➩ Press the Callback (CALLBCK) key until the auto callback message you wish to cancel is displayed. The status light next to the PROGRAM key turns on, indicating that your telephone is in program mode. ➩ Press the CLEAR key. DELETED is displayed to confirm the cancellation. ➩ Press the PROGRAM key to end the display. ➩ Get a dial tone. ➩ Dial # # 1. You will hear the confirmation tone.
Conference The Conference feature lets you have up to eight parties, including yourself, in a telephone conversation. The other parties besides yourself can be on trunks (outside lines). Any party can leave the conference by hanging up. To set up a conference ➩ During a conversation, press the TRANSFR key to put the party on consultation hold. You will hear the confirmation tone, followed by the internal dial tone. Dial the extension you want to add, or dial 9 and the outside number.
To remove the last party from the conference ➩ Press the CLEAR key. OR ➩ Press the TRANSFR key. The status light beside the Conference (CONF) key blinks. ➩ Dial * * * 4. You will hear the confirmation tone. To determine your position in the conference (with a display telephone) ➩ Press the CONF key to rejoin the conference. The number of parties and your position in the conference is displayed. ➩ Press the TRANSFR key. The status light beside the Conference (CONF) key blinks.
Consultation Consultation lets you put the other party in a call on consultation hold, so that you can call and talk privately with a second party. You can then alternate between the two parties or join them in a conference call. (See “Conference” on page 3–9.) To consult with a second party during a call ➩ Press the TRANSFR key to put the first party (or a conference) on consultation hold. You will hear the confirmation tone followed by the internal dial tone.
Direct Station Select (DSS) Direct Station Select (DSS) lets you monitor and automatically dial or answer an extension. The status light next to the DSS (D-) key on your telephone indicates whether that extension is idle, ringing, or busy. Whenever someone is calling that extension, the status light next to the DSS key on your telephone blinks. Your telephone may also alert you to such a call with a single beep, if it has been set up at the CBX to do this.
To set up a DSS key Press the PROGRAM key. The PROGRAM status light turns on. If you have a display telephone, PRESS FEATURE KEY OR DIAL CODE is displayed. ➩ Press the DSS (D-) key you want to set up. If you have a display telephone, DIRECT STATION SELECT is displayed, followed by either the stored extension or NOTHING STORED. NEW NUMBER? is then displayed. ➩ Enter the extension you wish to assign to this DSS key.
To clear a DSS key on a display telephone ➩ Press the PROGRAM key. The PROGRAM status light turns on, and PRESS FEATURE KEY OR DIAL CODE is displayed. ➩ Press the DSS (D-) key you want to clear. DIRECT STATION SELECT is displayed, followed by the stored extension. ➩ Before NEW NUMBER? is displayed, press the CLEAR key. DELETED is displayed. ➩ If you want to clear another D-key, repeat the previous two steps. ➩ To end setup, press the PROGRAM key. The PROGRAM status light turns off.
To answer a DSS extension ➩ Press the DSS (D-) key for that extension. To answer another extension for which you do not have a DSS key, you can use the Station Pickup feature. (See “Station Pickup” on page 4–10.) To answer a DSS extension during a call ➩ Ask the first party to hold. ➩ Press the DSS (D-) key for that extension. 3.
Direct Trunk Select Direct Trunk Select lets you choose a particular trunk (outside line) for placing a call. To choose a trunk ➩ Get a dial tone. ➩ Press the Direct Trunk Select (DTS) key, or dial # # 8. ➩ Dial the number assigned at the CBX for the specific trunk you want. ➩ Dial the outside number.
Intercom Features Intercom features let you: • send signals to another telephone’s speaker • make calls to members of your community (com) group by using a short code • make calls to another telephone’s speaker instead of ringing that telephone Buzz To buzz your target ➩ Press the BUZZ key. If you have a display telephone, the extension and name of your buzz target are displayed, along with BUZZED. The telephone that is your buzz target makes a special tone.
Note If you are talking on the telephone, you can press the Buzz key without interrupting your call. Buzz overrides Do Not Disturb mode. (See “Do Not Disturb” on page 6–3.) Community (Com) Group Call Community (com) groups can be set up at the CBX so that the members of a group can call each other by dialing a short com code instead of an extension. A call from a com group is signalled by a long ring. On CBX Release 9006.1, you can only be a member of one group at a time. On CBX Release 9006.
Note A com group call overrides Forwarding and (on CBX Release 9006.2 and higher) Do Not Disturb mode. (See “Forwarding” on page 5–3 and “Do Not Disturb” on page 6–3.) Community (Com) Group Speaker Call Community (Com) Group Speaker Call lets you make a two-way call to the speaker of another telephone in your community (com) group by dialing a short code instead of an extension. If the party you are calling does not have a speakerphone, they must pick up the handset to answer.
If you are a member of a com group and want to make intercom calls to the same member often, you can set up an auto intercom repdial key. To do this, set up a repdial key with the Intercom feature access code ( * * 6) followed by the com code of another member in your group. (See “Repertory Dialing (Repdial)” on page 3–23.) Note A com group speaker call will override Forwarding, Do Not Disturb mode, and both Station and Pilot Hunting.
Mailbox Reminder Message When you call an extension that is busy or does not answer, the Mailbox Reminder Message feature lets you leave a reminder message, to have the other party call you back. The extension you are calling must have a mailbox. (See “Using Your Mailbox” on page 2–23.) For information on how to display and respond to reminder messages, see “Mailbox Reminder Messages and Notifications” on page 4–3.
Paging Paging connects your telephone to your company’s loudspeaker or paging system so that you can make an announcement. If your paging system is divided into zones, depending upon how it has been set up. If your paging system is divided into zones, you may be able to make an announcement to all zones or to only one of them. Your CBX system administrator can tell you your system paging access code or codes. Your system’s paging access code ____ for all zones. To make an announcement ➩ Get a dial tone.
Repertory Dialing (Repdial) The Repertory Dialing feature lets you set up each repdial (R-) key on your faceplate for one-touch dialing of an extension, an outside number, a feature access code, or a combination of numbers and feature access codes. For example, you can set up a repdial key to dial a frequently called telephone number together with the account number to which you always want to charge such calls. You might set up another repdial key to forward incoming calls to the same number every time.
Note CBX Releases 9006.2 and higher require you to press the Transfer key (which operates like Flash in previous releases) as the first element to of some repdial feature access codes when you are setting them up. This is necessary with features where you start out with a call on your line, such as Automatic Privacy (to turn it off), Bad Line Reporting, Park, and Privacy. It alerts the CBX that a command is to be issued from the key pad. Earlier releases do not require this use of Transfer with repdials.
If you want to set up another R- key, press the STORE key. If you have a display telephone, STORED is displayed. Repeat the two previous steps. ➩ To end setup, press the PROGRAM key. The PROGRAM status light turns off. If you have a display telephone, STORED is displayed. ➩ On your faceplate, use a pencil to label each R- key you changed with the name of the feature or person it dials. ➩ Press the PROGRAM key. The PROGRAM status light turns on. PRESS FEATURE KEY OR DIAL CODE is displayed.
To dial using a repdial key ➩ Press the repdial (R-) key.
Saved Number Redial Saved Number Redial lets you save a number that you have dialed. Later, you can redial your saved number by pressing the Saved Number Redial (SAV/RDL) key. You can save only one number at a time; each time you save a number, you erase the number you had saved previously. ➩ Press the Saved Number Redial (SAV/RDL) key. If you have a display telephone, STORED is displayed. To dial your saved number ➩ Press the Saved Number Redial (SAV/RDL) key. OR ➩ Get a dial tone. ➩ Dial # 4.
To change your saved number manually ➩ Press the PROGRAM key. The PROGRAM status light turns on. If you have a display telephone, PRESS FEATURE KEY OR DIAL CODE is displayed. ➩ Press the Saved Number Redial (SAV/RDL) key, or dial # 4. If you have a display telephone, SAVED NUMBER REDIAL is displayed followed by either the saved number or NOTHING STORED. NEW NUMBER is then displayed. ➩ Enter the number you want to save.
Speaker Calls Speaker calls let you make calls to another telephone’s speaker instead of ringing that telephone. Note Speaker calls (except Two-Way Speaker Call) will override Do Not Disturb, Forwarding, and Hunt Groups. (See “Do Not Disturb” on page 6–3, “Forwarding” on page 5–3, and “Hunt Groups” on page 7–7.) Speaker calls can be blocked with the Speaker Call Rejection feature. (See “Speaker Call Rejection” on page 3–33.
One-Way Speaker Call The One-Way Speaker Call feature lets you make a one-way call to the speaker of another phone. If the other party does not have a speakerphone, they must pick up the handset to answer. Note One-Way Speaker Call is only available on CBX Release 9006.3 and higher. To make a oneway speaker call ➩ Press the One-Way Speaker Call (SPK1WAY) key. ➩ Dial the extension. You will hear the confirmation tone. The other party will hear a double beep. OR ➩ Get a dial tone. ➩ Dial # 8 1.
One-Way Broadcast Speaker Call The One-Way Broadcast Speaker Call feature lets you make a one-way call to the speakers of up to 40 phones that are multiple line appearances of the same extension. To use this feature, you must be set up for it on your CBX. Note One-Way Broadcast Speaker Call is only available on CBX Release 9006.3 and higher. To make a oneway broadcast speaker call ➩ Press the One-Way Broadcast Speaker Call (SPKBCST) key. OR Get a dial tone and dial # 8 0.
pressing the line key or the SPEAKER key. If this party is the last one in the multiple line appearance, the call is disconnected. Two-Way Speaker Call The Two-Way Speaker Call feature lets you make a two-way call to the speaker of another telephone. If the other party does not have a speakerphone, they must pick up the handset to answer. To make a twoway speaker call ➩ Press the Two-Way Speaker Call (SPK2WAY) key. ➩ Dial the extension. You will hear a single beep.
Speaker Call Rejection Speaker Call Rejection lets you temporarily block incoming speaker calls. If another party attempts to make a speaker call to your telephone, they will receive a busy tone. If they have a display telephone, PLEASE TRY LATER is also displayed. For information about the types of calls the Speaker Call Rejection feature will block, see “Fixed One-Way Speaker Call” on page 3–29 and “Two-Way Speaker Call” on page 3–32. ➩ Press the Speaker Call Rejection (SPK-REJ) key.
Station Speed Dialing The Station Speed Dialing feature lets you assign frequently used dialing sequences to codes for easy dialing. You can assign dialing sequences to each of ten single-digit codes (0 through 9). You can then dial a single-digit code instead of dialing the entire sequence. On CBX Release 6.3 and higher, you can also be set up at the CBX for more than 30 codes, in groups of 10. If you are set up for more than ten, they follow a double-digit scheme (00 through 29).
To set up a station speed key on a display telephone ➩ Press the PROGRAM key. The PROGRAM status light turns on. PRESS FEATURE KEY OR DIAL CODE is displayed. ➩ Press the Station Speed (SPEED) key, or dial # # 3. SPEED DIAL is displayed. ➩ Enter the Station Speed code you want to set up (0 through 9, or 00 through 29 if you are set up for more than 10 codes). Either the dialing sequence or NOTHING STORED is displayed. (You can view the contents of other codes by entering those codes now.
To set up a station speed key on a non-display telephone ➩ Press the Station Speed (SPEED) key twice. You will hear the confirmation tone, followed by the internal dial tone. ➩ Enter the station speed code you want to set up (0 through 9, or 00 through 29 if you are set up for more than 10 codes). You will hear the confirmation tone. ➩ Enter the dialing sequence you want to assign to the code. ➩ Hang up. OR ➩ Get a dial tone. ➩ Dial # # 3.
To dial using a station speed code ➩ Press the Station Speed (SPEED) key. You will hear the confirmation tone, followed by the internal dial tone. ➩ Dial the station speed code. OR Get a dial tone. ➩ Dial # 3. ➩ Dial the station speed code. ➩ Press the PROGRAM key. The PROGRAM status light turns on. PRESS FEATURE KEY OR DIAL CODE is displayed. ➩ Press the Station Speed (SPEED) key you want to clear, or dial # # 3. SPEED DIAL is displayed.
Note You cannot clear a station speed key on a non-display telephone or any telephone without a Clear key, though you can set it up to dial a different sequence.
System Speed Dialing If you have the System Speed Dialing feature set up on your CBX, you can dial frequently called internal and outside numbers (local, long distance, and international) by dialing a code number. A number set up for a system speed code can contain an initial PIN, if one is necessary to make outside calls. Usually these code numbers are published for an entire company in a special system speed directory. Consult your CBX system administrator if you do not know your system speed numbers.
Trunk Queuing The Trunk Queuing features complete calls for you to outside numbers when all available trunks (outside lines) have been busy. Trunk Callback Queuing Trunk Callback Queuing lets you hang up and have the CBX call you back with triple rings when a trunk becomes free for an outside call. When you then answer, the CBX automatically dials the number. To queue for a trunk callback ➩ Listen for the queuing tone. ➩ Hang up. The Callback status light will turn on.
To cancel trunk callback queuing from a display telephone To cancel trunk callback queuing from a non-display telephone ➩ Press the Callback (CALLBCK) key until the auto-callback request you wish to cancel is displayed. The status light next to the PROGRAM key turns on, indicating that your telephone is in program mode. ➩ Press the CLEAR key. DELETED is displayed to confirm the cancellation. ➩ Press the PROGRAM key to end the display. ➩ Get a dial tone. ➩ Dial # # 1.
To cancel trunk standby queuing ➩ Hang up.
Chapter 4 Answering Calls Mailbox Reminder Messages and Notifications . . . . . . . . . . . . . . . . . . 4–3 Reminder Messages and Notifications on Display Phones . . . . . 4–3 Displaying Specific Kinds of Messages and Notifications. . . . . . 4–5 Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9 Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9 Station Pickup. . . . . . . . . . . . . . . . . . . .
4–2 ROLMphone 300/600 User Guide
Mailbox Reminder Messages and Notifications If your telephone has been set up at the CBX with a mailbox, it will signal you when you have reminder messages, PhoneMail notifications, or ROLMfax notifications waiting in your mailbox. A reminder message indicates that someone has tried to reach you and wants you to call them back. A PhoneMail notification indicates that you have received one or more new PhoneMail messages. A ROLMfax notification signals you when you have one or more new facsimiles waiting.
To answer a reminder message or a PhoneMail notification ➩ When the message or PhoneMail notification that you want to answer is displayed, press the Callback (CALLBCK) key. The PROGRAM status light turns off, and the CBX will call back the party that left the message or the PhoneMail system. If the party or system answers, the message or notification is deleted automatically.
Displaying Specific Kinds of Messages and Notifications If you have a display phone, you can display specific kinds of messages and notifications by dialing designated numbers. These numbers differ according to different CBX software releases. Display Numbers for CBX Release 9006.1 to 9006.2 To display ROLMfax notifications ➩ Press the MAILBOX key. ➩ Dial 2. Your ROLMfax notifications are displayed. Press the MAILBOX key to scroll through them.
To display ROLMfax notifications ➩ Press the MAILBOX key. ➩ Dial 2. Your ROLMfax notifications are displayed. Press the MAILBOX key to scroll through them. To display reminder messages ➩ Press the MAILBOX key. ➩ Dial 3. Your reminder messages are displayed. Press the MAILBOX key to scroll through them.
Reminder Messages and Notifications on NonDisplay Phones On a non-display telephone, the Mailbox status light turns on when you have a reminder message or a ROLMfax notification waiting in your mailbox. Only one message or notification can be waiting in your mailbox at any time. Subsequent callers who attempt to leave you a reminder message will receive an error tone and, if they have display telephones, the message PLEASE TRY LATER will appear.
To turn off the Mailbox status light for a message or notification on a non-display telephone ➩ Get a dial tone. ➩ Dial # 5 2. You will hear the confirmation tone. The Mailbox status light turns off. ➩ Hang up. Note Turning off the Mailbox status light does not delete messages or notifications.
Pickup The Pickup features let you answer calls that are ringing, on hold, queued, or parked at other extensions. Group Pickup Group Pickup lets you answer a call to an extension in your pickup group even when you do not know the number of the extension. Before you can use this feature, your telephone must be a member of a pickup group, which is set up at the CBX. Pickup groups are limited to 40 members (with digital telephones), and an extension may only be a member of one pickup group.
Station Pickup Station Pickup lets you answer a call that is ringing, on hold, queued, or parked at any extension, provided that you know the number for the extension. To answer a call ringing, on hold, queued, or parked at any extension ➩ Press the PICKUP key, or get a dial tone and dial * 3. You will hear the confirmation tone, followed by the internal dial tone. ➩ Dial the extension from which you want to pick up the call. ➩ Begin speaking.
Chapter 5 Moving Calls Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3 Fixed Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3 Variable Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4 Other Forwarding Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10 Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5–2 ROLMphone 300/600 User Guide
Forwarding Forwarding automatically redirects your incoming calls to another extension or an outside number, referred to as a forwarding target. The CBX provides two types of forwarding: fixed and variable. Fixed Forwarding Fixed Forwarding forwards calls to as many as two different extensions set up at the CBX. Fixed Forwarding is often used to forward unanswered calls to the PhoneMail system or to your company’s message center.
To restore Fixed Forwarding ➩ Get a dial tone. ➩ Dial # 9 0. You will hear the confirmation tone. If you have a display telephone, SYSTEM FORWARD ON is displayed. ➩ Hang up. Variable Forwarding Variable Forwarding lets you specify at your telephone one extension or outside number to which your incoming calls are forwarded.
To forward internal and external calls under all conditions ➩ Get a dial tone. ➩ Press the FORWARD key. ➩ Dial the extension or dial 9 and the outside number, to which you want your calls to be forwarded. Your primary line key status light flickers and the FORWARD status light turns on to indicate that Variable Forwarding is active for your extension. ➩ Hang up. Note For this method of forwarding to work, Fixed Forwarding must not be active.
➩ Continue pressing FORWARD to scroll through the following Variable Forwarding options: – FWD-ALL-BOTH Forward both internal and external calls under all conditions. – FWD-ALL-EXT Forward all external calls under all conditions. – FWD-ALL-INT Forward all internal calls under all conditions. – FWD-BUSY-BOTH Forward both internal and external calls when your extension is busy. – FWD-RNA-BOTH Forward both internal and external calls when you do not answer within a period of time specified at the CBX.
Your primary line key status light flickers and the FORWARD status light turns on to indicate that Variable Forwarding is active for your extension. STORED is displayed, followed by the option you chose, the number to which your calls are forwarded, and ON. ➩ Press PROGRAM. The PROGRAM status light turns off. 5.
To set up Variable Forwarding options on a nondisplay phone or on a display phone without a Program key or a Forward key ➩ Get a dial tone. ➩ Dial one of the following access codes to specify under which conditions you want your calls to be forwarded: – #91 Forward both internal and external calls under all conditions. – #92 Forward all external calls under all conditions. – #93 Forward all internal calls under all conditions. – #94 Forward both internal and external calls when your extension is busy.
➩ Dial the extension to which you want your calls forwarded. For all-condition forwarding (# 9 1, # 9 2, # 9 3), you can dial 9 and an outside number as your forwarding target. If your telephone has a FORWARD key, the FORWARD status light turns on to indicate that Variable Forwarding is active for your extension. If you have a display telephone, STORED is displayed, followed by the option you chose and the number to which your calls are forwarded. You will hear the confirmation tone. ➩ Hang up.
You will hear the confirmation tone. If your telephone has a FORWARD key, the FORWARD status light turns off. If you have a display telephone, the forwarding option and the number to which your telephone was previously forwarded are displayed, followed by OFF. ➩ Hang up. Your primary line key status light turns off.
Relay Forwarding When one telephone is set up to forward calls to a second telephone, Relay Forwarding lets the user at the second telephone forward calls to a third extension. Calls to the first extension, as well as calls to the second extension, are forwarded to the third extension. The relay can continue until up to five extensions are forwarded to a final extension.
Park Park lets you move a call to an extension and hold it there, without ringing that extension. You or another party can then retrieve the call from the extension as needed. Park is used in connection with the Park access code (* 6), which you can dial directly or by pressing a repdial key set up for it. To park a call to another extension ➩ Press the TRANSFR key. You will hear the confirmation tone, followed by the dial tone. ➩ Dial * 6. ➩ Dial the extension where you want to park the call.
To park a call to your extension To pick up a call parked on another extension ➩ Press the TRANSFR key. You will hear the confirmation tone, followed by the dial tone. ➩ Dial * 6. ➩ Hang up. ➩ Get a dial tone. ➩ Dial * 6. Or, press the PICKUP key, or dial * 3. To pick up a parked call during another call ➩ Dial the extension where the call is parked. ➩ Begin speaking. If you do not have a speakerphone, you must pick up the handset to speak to the other party. ➩ Press the PICKUP key.
To pick up a call parked on your extension while your extension was busy ➩ Press the PICKUP key, or get a dial tone and dial * 3. Or, press the CONNECT key. ➩ Hang up. The parked call will recall your extension. To pick up a call parked on a line that appears on your phone ➩ When your phone rings, answer it and begin speaking. ➩ Press the line key with the flashing status light. ➩ Begin speaking. If you do not have a speakerphone, you must pick up the handset to speak to the other party.
System Hold System Hold lets you move a call to a system slot (a temporary holding place) and hold it there. The call can then be retrieved from any extension. To place a call on system hold on a display telephone ➩ Press the System Hold (SYSHOLD) key. CALL PARKED IN SLOT and the number of the slot to which the call has been assigned are displayed. ➩ Hang up. ➩ Notify the party who will be retrieving the call of the assigned slot number. OR ➩ Press the TRANSFR key.
To place a call on system hold on a non-display phone or a display phone without a System Hold key ➩ Press the TRANSFR key. You will hear the confirmation tone, followed by the dial tone. ➩ Dial * 8. ➩ Dial the number of the slot to which you want to assign the call (0 through 9). 0n display phones, CALL PARKED IN SLOTand the number of the slot to which the call has been assigned are displayed. You will hear the confirmation tone. ➩ Hang up.
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3 Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4 Automatic Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6 Blocking Calls 6–1 6.
6–2 ROLMphone 300/600 User Guide
The Do Not Disturb feature lets you temporarily block incoming calls to your telephone. Although incoming calls will not then ring at your telephone, you can continue to make calls. Callers to your extension will hear the same sounds they would if your telephone were ringing. If callers have display telephones, their telephones will display DO NOT DISTURB. If a Fixed Forwarding Do Not Disturb forwarding target has been set up for your extension, a call to your extension is forwarded to that target.
Privacy The Privacy feature lets you: • prevent callers from using the Busy Override feature to break through to your extension when you are on a call • prevent another party with the same multiple line appearance from bridging (joining) your call • prevent callers from queuing for your telephone • exclude a party that has bridged (joined) your call • put a call on private hold using only the Hold key If your telephone has been set up at the CBX for Automatic Privacy, all calls you make are private unless y
➩ Press the PRIVACY key, or press TRANSFR and dial # # 2. The PRIVACY status light turns off. If you have a display telephone, STORED is displayed. To exclude a party that has bridged your call ➩ Press the PRIVACY key, or press TRANSFR and dial # 2. The PRIVACY status light turns on. The bridging party is removed from your call, and your call becomes private. To put a privacy call on hold ➩ Press the HOLD key. The call will cease to be a privacy call.
Automatic Privacy If your telephone has been assigned the Automatic Privacy feature, no one can bridge (or join) your calls unless you turn off the feature. To turn off Automatic Privacy 6–6 ➩ During a call, press the PRIVACY key, or press TRANSFR and dial # # 2.
Chapter 7 Managerial Features Account Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3 Bad Line Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6 Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7 Station Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8 Hunting Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7–2 ROLMphone 300/600 User Guide
Account Number Your CBX system administrator can use the CDR feature to charge specific departments for the calls they have made or to let you bill clients for telephone consultation time. This information includes the extension, time, date, and duration of each call, as well as the called or calling number. (The calling number is recorded only if it is made available to the CBX through Automatic Number Identification.
To assign a call to an account during the call ➩ Press the ACCOUNT key. If you have a display telephone, ENTER ACCOUNT CODE is displayed. (If a default account number has been set up for you at the CBX, ACCT CODE is displayed, followed by your default account number. If you want to charge the call to your default account, you will not need to dial an account number.) ➩ Dial the account number. OR ➩ Ask the other party to hold. ➩ Press the TRANSFR key.
Note To change the account to which you have assigned a call, simply assign the call to another account. The new account number replaces the old account number. 7.
Bad Line Reporting If you have a bad connection with an external call, Bad Line Reporting lets you report the bad connection so that it is logged at the CBX. This provides general information for service technicians. You may also want to explain the problem in detail to your company repair service. Your company’s repair service number _______. To report a bad line ➩ Ask the other party to hold. ➩ Press the Bad Line (BADLINE) key, or press TRANSFR and dial * 5 6 3. ➩ Continue your conversation.
Hunt Groups A hunt group consists of a group of telephones set up to move an incoming call automatically from one phone to another until it is answered or the caller hangs up. A call to a hunt group is signaled by long rings. The CBX provides two types of hunt groups: pilot and station. Pilot Hunt Group A pilot hunt group must be set up at the CBX by your CBX system administrator, by grouping several phones together under a number called a pilot extension.
Station Hunt Group To set up a station hunt group, a person who wants to be included sets up a destination, which is the next extension to be hunted. Calls to that person’s primary extension will then advance to their destination. You can only join a station hunt group if your phone has been assigned the station hunt group class of service. (Ask your CBX system administrator whether your phone has it.) You can only be a member of one station hunt group.
Linear Pattern In a linear pattern, a call will advance from busy phones, or from ringing phones with No-Answer Advance, until it reaches the phone set up as the last member in the group and will not advance after that to the phone set up as the first member. For a linear-pattern pilot hunt group, if all the members of the group are busy the call will then be placed in a system queue until one of the members becomes available.
Removing Yourself from a Hunt Group If you want to prevent hunt group calls from advancing to your phone, you can use the No-Hunt feature to temporarily remove your phone from the group. Hunt group calls will then skip your phone and advance to the next phone in the group. This has no effect on calls placed directly to your phone unless it is in Do Not Disturb mode. (See “Do Not Disturb” on page 6–3.) If all members of a station hunt group remove themselves, hunting will not occur.
To change your station hunt destination Remove your phone from the hunt group, as described on page 7–12. ➩ Verify that both the member who is your current destination and the one who will become your new destination have also removed their phones from the group. ➩ Get a dial tone. ➩ Dial # * 9 0. You will hear the confirmation tone, followed by the dial tone. If you have a display phone, STATION HUNT is displayed. ➩ Dial the primary extension of the member to whom you want to advance calls.
To clear your station hunt destination ➩ Remove your phone from the hunt group, as described in the next section. ➩ Verify that the member who is your station hunt destination has also removed their phone from the group. ➩ Get a dial tone. ➩ Dial # * 9 9. You will hear the confirmation tone. If you have a display phone, STN HUNT DEST CLEARED is displayed. ➩ Hang up. Note You must remove yourself from the hunt group before you can clear your station hunt destination.
To join your hunt group ➩ Press the NO-HUNT key. The NO-HUNT status light turns off. If you have a display phone, STATION HUNT ACTIVATED is displayed. OR Get a dial tone. ➩ Dial # * 9 2. ➩ Hang up. If you have a display phone, STATION HUNT ACTIVATED is displayed. Note Even if you do not have a station hunt destination, you must join the hunt group to receive hunt group calls. Managerial Features 7–13 7.
PIN Authorization Features The Personal Identification Number (PIN) Authorization feature lets you dial a unique number so that you can: • temporarily restore your telephone’s primary class of service during non-business hours • change your telephone’s forwarding target from another telephone • call an outside number from a telephone which does not normally allow external calls • temporarily transfer your class of service to another telephone Before you can access these features, your password, called a per
Class of Service Changeover The Class of Service Changeover feature lets you enter your personal identification number (PIN) to temporarily restore your telephone’s primary class of service during non-business hours, giving you access to all of the calling features you normally use. When you are done, you can return to your telephone’s secondary class of service. Or, if configured at the CBX to do so, your phone will return to its secondary class of service after a preset period of time.
Follow-Me Forwarding Follow-Me Forwarding temporarily authorizes you to change your extension’s Variable Forwarding target from another internal telephone. For example, you can use it to have your calls follow you from one office to the next. To change your Variable Forwarding target from another phone ➩ Get a dial tone. ➩ Dial * # 5 7. ➩ Dial your PIN. You will hear a confirmation tone, followed by the internal dial tone.
– #95 Forward both internal and external calls when your extension is either busy or you do not answer within a period of time specified at the CBX. Forward both internal and external calls when you do not answer within a period of time specified at the CBX. You will hear the confirmation tone, followed by the internal dial tone. ➩ Dial the extension, or dial 9 and the outside number, to which you want your calls to be forwarded. You will hear the confirmation tone.
Forced Authorization With the Forced Authorization feature, the system will prompt you to enter a personal identification number (PIN) to temporarily authorize you to call an outside number from a telephone with limited calling capabilities. Forced Authorization remains in effect only until you hang up. When you make another external call, the system will prompt you for your PIN again.
Remote Authorization Remote Authorization remains in effect after you hang up for a period of time specified at the CBX. After you make another call and hang up, the timer for Remote Authorization is reset and begins counting down again. You do not need to enter your PIN again unless your authorization runs out. (On a display telephone, IDENTIFICATION DELETED is displayed whenever this occurs.
To deactivate your PIN ➩ Get a dial tone. ➩ Dial * # 5 8. You will hear the confirmation tone. If you have a display telephone, IDENTIFICATION DELETED is displayed. ➩ Hang up. Note Do not deactivate your PIN during a call, since this will disconnect the call.
Trace Call To trace a call manually ➩ After the caller has hung up, listen for the dial tone. ➩ Dial # # # 1. You will hear the confirmation tone. ➩ Hang up. Note For Trace Call to work, the number of the call being traced must be an extension or must be made available to the CBX by your company’s network providers. Managerial Features 7–21 7. Managerial Features Trace Call lets you record a caller’s telephone number on a system printout.
7–22 ROLMphone 300/600 User Guide
Appendix A Feature Access Codes Feature Access Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A–2 ROLMphone 300/600 User Guide
Feature Access Codes If you do not have a key on your phone for a feature available in your system and class of service, you can use that feature by dialing its feature access code. Note To access a feature using the key pad: • If you have a dial tone, dial the feature access code. • If you are already connected to another line, press the Transfer (TRANSFER) key followed by the feature access code.
Class of Service Changeover • To restore your phone’s primary COS • To return your phone’s secondary COS Community (Com) Group Speaker Call Conference • To remove the last party • To remove a specific party through Direct Trunk Select Forwarding, Fixed Forwarding, Fixed - Cancel Forwarding, Variable - All Forwarding, Variable - Busy Forwarding, Variable - Busy or Ring No Answer A–4 ROLMphone 300/600 User Guide
Forwarding, Variable - External Forwarding, Variable - Internal Forwarding, Variable - Ring No Answer Forwarding, Variable - Cancel Hold, Private Mailbox • To turn off status light • To leave a reminder message • To cancel a reminder message you have left Park Pickup, Group Pickup, Station PIN Authorization PIN Authorization - Cancel Feature Access Codes A–5
Privacy Privacy - Cancel Saved Number Redial Speaker Call, Fixed One-Way Speaker Call, One-Way Speaker Call, One-Way Broadcast Station Hunt Group • To prevent hunting • To allow hunting • To set up a destination • To clear a destination Station Speed Dialing • To set up a station speed code • To dial a station speed code A–6 ROLMphone 300/600 User Guide
System Hold through System Speed Dialing - First List System Speed Dialing - Second List Trace Call Universal Night Answer Feature Access Codes A–7
A–8 ROLMphone 300/600 User Guide
Appendix B Help! Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–4 Begin the Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–4 Evaluate the Self Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . B–4 Other Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B–2 ROLMphone 300/600 User Guide
Introduction This section presents some simple procedures that may help you correct problems with ROLMphone 300/600 series telephones. If you try these steps without success, call your CBX system administrator or the appropriate service personnel.
Self Test The Self Test should be the initial step in troubleshooting problems with ROLMphone 300/600 series telephones. The purpose of the Self Test is to perform an internal check of the telephone. A successful Self Test causes all status lights to flicker briefly, and the display, if present, to light for one second. Begin the Self Test Unplug and replug the line cord from the telephone base and observe the status lights and display.
Other Problems The dial tone is not audible through the handset, though everything else works. Verify that the handset cord is securely connected to both the handset and the bottom of the telephone. The other party cannot hear you when you are using the speakerphone, though everything else works. Verify that your telephone is equipped with a speakerphone (speaker and microphone). Check the telephone name on the label underneath the telephone.
B–6 ROLMphone 300/600 User Guide
Appendix C ROLMphone Differences on Release 9006i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–3 Features that Have Been Changed or Replaced on Release 9006i. . . . C–4 New Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C–2 ROLMphone 300/600 User Guide
Introduction This appendix briefly summarizes the differences in ROLMphone features on the Release 9006i CBX software compared to those of previous CBX releases. See the appropriate sections in this guide for more detailed explanations of these features and how they are used. In general, most features operate in the same way as before or with only very small modifications. However, the Release 9006i software does offer some new features as enhancements, some of which replace previous features.
Features that Have Been Changed or Replaced on Release 9006i • Auto Intercom is no longer a separate feature. The same result can be achieved by setting up a repdial key for the Intercom feature access code followed by the com group member’s code. • Automatic Camp-On is replaced by Busy Standby Queuing. • Call Detail Recording (CDR) Account Code is now called Account Number to reduce confusion with the term “feature access code.
In addition, calls from the party to whom you have forwarded your calls will now ring through to your phone. • Callback Camp-On is replaced by Callback Request, which operates a little differently. After you press the Callback (CALLBCK) key, the CBX notifies you with triple rings (previously one long ring) when the extension becomes free. • Callback Queuing is now called Trunk Callback Queuing and operates slightly differently.
• Follow-Me Call Forwarding is now called Follow-Me Forwarding and requires a personal identification number (PIN), which is assigned to you by your CBX system administrator. It also lets you use other phones to set up the forwarding on your phone. • Forced Authorization Code is now called Forced PIN Authorization and requires a personal identification number (PIN), which is assigned to you by your CBX system administrator.
• Save/Repeat is now called Saved Number Redial and has changed in that you no longer have to get a dial tone before pressing the Saved Number Redial (SAV/RDL) key to redial a saved number. Also, the saved number is now associated with the phone instead of with the extension. The same number is redialed regardless of the extension you use on your phone. • Standby Queuing is now called Trunk Standby Queuing.
New Features • Bridged Call lets you join an existing call on a busy multiple line appearance. • The Callback (CALLBCK) key can help you complete calls to extensions that are busy, ringing, or in Do Not Disturb mode. It also lets you return calls to parties that have left you reminder messages and to the PhoneMail system. • Class of Service Changeover lets you restore your phone’s primary class of service if your CBX automatically changes it to a secondary class of service during non-working hours.
• Pilot Hunt Group lets your CBX system administrator set up a group of phones under a pilot extension. A call to that extension will move from one phone to another in the group until the call is answered or the caller hangs up. • Private Hold lets you place a call on hold so that it can only be retrieved from your phone, even if that line appears on another phone. • The Program key lets you set up several other features such as Repertory Dialing (Repdial), Station Speed Dialing, and Variable Forwarding.
C–10 ROLMphone 300/600 User Guide
Glossary A access code. A preassigned number that a user dials to access a trunk or a system feature. account number. A preassigned number that a user dials to assign the call to a specific project, department, or client account. The CBX system administrator can then use the Call Detail Recording (CDR) feature at the CBX to charge the call to the appropriate party. C call setup. The process of placing a call, or any activity on a line, prior to the CBX completing a connection to another party.
D DCO (Data Communication Option). An option for ROLMphone 600 series telephones that provides an access to the data and voice telephony features of the telephone. dedicated trunk. A trunk that rings directly through to a specific internal telephone, hunt group, or distribution group. digital phone. A telephone that uses digital signals to communicate with a business telephone system. digital signal. The representation of data by discrete values as binary digits (in contrast to analog, which is continuous).
HRO (Headset/Recorder Option). A modular upgrade option to ROLMphone 600 series telephones. It allows a headset to be attached to the telephone. hunt group. A group made up of telephones arranged to share the call load; each group is assigned a dummy extension number called a pilot number. J jack. A receptacle used to connect a cord, a plug, an earphone, or a speaker. K KEO (Keyboard Expansion Option). A modular upgrade option to ROLMphone 600 series telephones.
P PBX (Private Branch Exchange). Equipment that allows an individual within a community of users to originate and answer calls to and from the public network, a private network, another PBX, special service trunks, and other users within that community. Siemens Rolm’s CBX is part of this generic class of switching systems called PBXs. When not referring specifically to the CBX, the term “PBX” is used (e.g., other vendors’ PBXs). PhoneMail.
status light. A light-emitting diode (LED) located next to every feature key and line key on ROLMphone telephones, which indicates the state of that feature or line. For example, the status light flashes next to the line key that is on hold. system feature. A feature of the CBX system that is available to all users. T trunk. A telephone line between a PBX and a local Central Office (CO). Trunks are used when calling local or long distance numbers outside of your company’s telephone system.
G–6 ROLMphone 300/600 User Guide
Index A access codes See also feature access codes.
Community (Com) Group Call feature 3-18 Community (Com) Group Speaker Call feature 3-19 access code A-4 CONF key 3-9 Conference feature 3-9 access code A-4 compared to previous CBX releases C-5 Connect feature 1-15, 2-22 CONNECT key 1-15, 2-22 Consultation feature 3-11, C-5 consultation hold 3-11 COS (class of service) 1-14 D D- key (DSS) 3-12 Data Communications Option (DCO) 1-6, 1-7 delay in repdial sequence 3-23 Dial Call feature from previous CBX releases C-5 dial pad. See key pad.
Open Listening 2-16 Paging 3-22 Park 5-12 Pickup 4-9 PIN Authorization 7-14 Privacy 6-4 Private Hold 2-18 Relay Forwarding 5-11 Remote Authorization 7-19 Repertory Dialing (Repdial) 1-16, 3-23 Saved Number Redial 3-27 Speaker Call Rejection 3-33 Station Pickup 4-10 Station Speed Dialing 3-34 System Hold 5-15 System Speed Dialing 3-39 Time 1-16 Trace Call 7-21 Transfer 1-16, 2-20 Trunk Callback Queuing 3-40 Trunk Standby Queuing 3-41 Two-Way Speaker Call 3-32 Universal Night Answer 4-10 Variable Forwarding 5
Forwarding features 5-3 Fixed 5-3 Follow-Me 5-10, 7-16 Forced 5-10 Relay 5-11 Return 5-11 Variable 5-4 Forwarding Return feature 5-11 G getting a dial tone 2-4 Group Pickup feature 4-9 access code A-5 H hanging up 2-6 Headset/Recorder Option (HRO) 1-6, 1-8 help 1-23 Self Test B-4 Hold features 1-15, 2-17 See also System Hold feature.
messages. See reminder messages; PhoneMail system; ROLMfax system.
R R- key 1-16, 3-23 receiving calls 2-5 related publications xiii Relay Forwarding feature 5-11 Release 9006i, feature comparison with previous CBX releases C-1 reminder messages 2-23, 3-21, 4-3 remote access to phone features 7-19 Remote Authorization feature 7-19 removing yourself from a hunt group 7-10 Repertory Dialing (Repdial) feature 1-16, 3-23 account numbers 3-23 compared to previous CBX releases C-6 external calls 3-23 feature access codes 3-23 internal calls 3-23 PhoneMail 3-23 time delay 3-23 re
STORE key DSS setup 3-13 repdial setup/clear 3-25 Station Speed Dial setup/ clear 3-35 SYSHOLD key 5-15 SYS-SP1 key 3-39 SYS-SP2 key 3-39 System Hold feature 5-15, C-9 access code A-7 System Speed Dialing feature 3-39, C-7 access codes A-7 V Variable Forwarding feature 5-4 access code A-4 Voice Call feature from previous CBX releases C-7 voice mail. See PhoneMail.
