OpenScape Desk Phone IP, Phone Administration P31003D3000M1000176A9 02-2013 Siemens Enterprise Communications GmbH & Co. KG. 2013 Documentation OpenScape Desk Phone IP Phone Administration Administrator Documentation A31003-D3000-M100-01-76A9 Siemens Enterprise Communications www.siemens-enterprise.
Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company. Copyright © Siemens Enterprise Communications GmbH & Co. KG 02-2013 Hofmannstr. 51, D-80200 München Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No.
Contents 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1.1 Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1.2 Maintenance Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 1.
Contents 3.3 IP Network Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 3.3.1 Quality of Service (QoS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 3.3.1.1 Layer 2 / IEEE 802.1p . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 3.3.1.2 Layer 3 / Diffserv . . . . . . .
Contents 3.5.9 Resilience and Survivability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 3.5.9.1 Connectivity Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 3.5.9.2 Response Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 3.5.9.3 Non-INVITE Transaction Timer . . . . . . .
Contents 3.8.26 Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 3.8.27 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 3.8.28 Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 3.8.
Contents 3.21 SSH – Secure Shell Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.22 Display License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.23 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.23.1 Display General Phone Information . .
Contents 5.3.2 Dial Plan Syntax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235 5.3.3 How To Set Up And Deploy A Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236 6 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239 Index . . . . . . . . . . . . . . .
Overview Important Notes 1 Overview Related Topics 1.1 Important Notes Do not operate the equipment in environments where there is a danger of explosions. If Power over Ethernet (PoE) is not available: For safety reasons the phone should be operated using the supplied plug-in power unit. Use only original accessories from Siemens Enterprise Communications GmbH & Co. KG! Using other accessories may be dangerous, and will invalidate the warranty, extended manufacturer’s liability and the CE mark.
Overview Maintenance Notes 1.2 Maintenance Notes Do not perform maintenance work or servicing of the telephone in environments where there is a danger of explosions. Use only original accessories from Siemens Enterprise Communications GmbH & Co. KG. Using other accessories may be dangerous, and will invalidate the warranty and the CE mark. Never open the telephone or add-on equipment, e.g. a key module. Related Topics 1.
Overview The OpenScape Desk Phone Family 1.5.
Overview The OpenScape Desk Phone Family 1 With the Handset, the user can pick up and conduct calls in the usual manner. 2 The Display provides intuitive support for telephone operation and allows the user to control the phone settings via the local User and Admin menu.
Overview Administration Interfaces 1.6 Administration Interfaces You can configure the OpenScape Desk Phone by using any of the methods described in this chapter: • via the Web Based Management (WBM) (see 1.6.1 Web-based Management (WBM); OR • via the DSL (OpenScape Deployment Service) (see 1.6.2 DLS (OpenScape Deployment Service); OR • via the Local Phone (see Local Phone Menu). Related Topics 1.6.
Startup Prerequisites 2 Startup Related Topics 2.1 Prerequisites The OpenScape Desk Phone acts as an endpoint client on an IP telephony network, and has the following network requirements: • An Ethernet connection to a network with SIP clients and servers. INFO: Only use switches in the LAN to which the OpenScape phone is connected. An operation at hubs can cause serious malfunctions in the hub and in the whole network. • OpenScape Voice server. • An FTP Server for file transfer, e. g.
Startup Assembling and Installing the Phone 2.2.2 Connectors at the Bottom Side OpenScape Desk Phone IP 35G PC Network Handset Headset Power Related Topics 2.2.3 Assembly Step by Step 1) Handset Insert the plug on the long end of the handset cable into the jack on the base of the telephone and press the cable into the groove provided for it. Next, insert the plug on the short end of the handset cable into the jack on the handset.
Startup Quick Start Write your phone number and the emergency numbers for the fire and police departments on the included label and attach it to the telephone housing where applicable, e.g. underneath the handset. Related Topics 2.2.4 How to Connect the Phone Step by Step 1) Plug the LAN cable into the connector at the bottom side of the telephone and connect the cable to the LAN resp. switch. a) If PoE (Power over Ethernet) is to be used, the PSE (Power Sourcing Equipment) must meet the IEEE 802.
Startup Quick Start an existing data profile to the phone’s MAC address or E.164 number. For further information, see the Deployment Service Administration Manual. INFO: Any settings made by a DHCP server are not configurable by other configuration tools. Related Topics 2.3.1 How to Access the Web Interface (WBM) Prerequisites • The phone´s IP address or URL is required for accessing the phone´s Web Interface via a web browser.
Startup Quick Start For configuring the phone’s DNS name, please refer to Terminal Hostname. If the browser displays a certificate notification, accept it. The start page of the web interface appears. In the upper right corner, the phone number, the phone’s IP address, as well as the DNS name assigned to the phone are displayed. The left column contains the menu tree. 3) Click on the "Administrator Pages" tab. In the dialog box, enter the admin password. The default password is 123456.
Startup Quick Start Step by Step 1) Log on as administrator to the WBM by entering the access data for your phone. 2) In the Administrator menu (left column), select System > System Identity to open the "System Identity" dialog. Enter the terminal number, i. e. the SIP name / phone number. For further information, please refer to Terminal Identity. Related Topics 2.3.3 Basic Network Configuration For basic functionality, DHCP must provide the following parameters: • IP Address: IP Address for the phone.
Startup Quick Start Step by Step › In the left column, select Network > IPv4 configuration to open the "System Identity" dialog. Select the check box to enable DHCP lease reuse. Related Topics 2.3.5 Date and Time / SNTP An SNTP (Simple Network Time Protocol) server provides the current date and time for network clients. The IP address of an SNTP server can be given by DHCP. In order to provide the correct time, it is required to give the time zone offset, i.e.
Startup Quick Start 2.3.7 Extended Network Configuration To have constant access to other subnets, you can enter a total of two more network destinations. For each further domain/subnet you wish to use, first the IP address for the destination, and then that of the router must be given. The option’s name and code are as follows: • option #33 "Static Routing Table" For manual configuration of specific/static routing see Specific IP Routing.
Startup Quick Start 2.3.8.1 How to Use a Vendor Class Prerequisites • It is recommended to define a vendor class on the DHCP server, thus enabling server and phone to exchange vendor-specific data exclusively. The data is disclosed from other clients. • In the following, the configuration of vendor classes is explained both for a Windows DHCP Server and for Unix/Linux. Example: Configuration of the Windows DHCP Server INFO: For DHCP servers on a pre-SP2 Windows 2003 Server.
Startup Quick Start Step by Step 1) In the Windows Start menu, select Start > Programs > Administrative Tools > DHCP. 2) In the DHCP console menu, right-click the DHCP server in question and select Define Vendor Classes... in the context menu. A dialog opens with a list of the classes that are already available. 3) Press Add... to define a new vendor class. 4) Enter "OptiIpPhone" as Display name and give a description of this class.
Startup Quick Start 5) Click OK to apply the changes. The new vendor class now appears in the list: 6) Exit the window with Close. 7) In the DHCP console menu, right-click the DHCP server in question and select Set Predefined Options from the context menu. 8) In the dialog, select the previously defined OptiIpPhone class and click on Add... to add a new option. (If the workaround for a pre-SP2 Windows 2003 Server has been applied, the first option will be there already.
Startup Quick Start • Code: "1". • Description: Free text, e. g. "tag 1 for OptiIpPhone class". Click OK to return to the previous window. 10) The newly created option is displayed now. Enter "Siemens" in the Value field. 11) If the VLAN is to be provided by DHCP: Repeat step 7 and 8, and then specify the option type as follows. If you want to proceed to the configuration of the DLS address, continue with step 13. • Name: Free text, e. g.
Startup Quick Start 12) The newly created option is displayed now. Enter the VLAN ID as a hexadecimal number in the Value field. In the example, the VLAN ID is 42 (Hex: 0x2A). If you do not intend to configure the DLS address, click OK and continue with step 15. 13) If the DLS address is to be provided by DHCP: Repeat step 7 and 8, and then specify the option type as follows. • Name: Free text, e. g. "OptiIpPhone element 03". • Data type: "String". • Code: "3" • Description: Free text, e. g.
Startup Quick Start 14) The newly created option is displayed now. Enter the DLS address in the Value field, using the following format: :://: In the example, the DLS address is "sdlp://192.168.3.30:18443". Click OK. 15) To define a scope, select the DHCP server in question, and then Scope, and right-click Scope Options. Select Configure Options... in the context menu.
Startup Quick Start 16) Select the Advanced tab. Under Vendor class, select the class that you previously defined (OptiIpPhone) and, under User class, select Default User Class. Activate the check boxes for the options that you want to assign to the scope (in the example, 001, 002, and 003). Click OK. 17) The DHCP console now shows the information that will be transmitted to the corresponding workpoints.
Startup Quick Start 2.3.8.2 Setup using a DHCP Server on Unix/Linux The following snippet from a DHCP configuration file (usually dhcpd.conf) shows how to set up a configuration using a vendor class and the "vendor-encapsulatedoptions" option. class "OptiIpPhone" { option vendor-encapsulated-options # The vendor encapsulated options consist of hexadecimal values for the option number (for instance, 01), the length of the value (for in-stance, 07), and the value (for instance, 53:69:65:6D:65:6E:73).
Startup Quick Start The following example shows a VLAN ID with the decimal value "10". Providing: Code Length VLAN ID 2 4 0 0 1 0 02 04 00 00 00 0A For manual configuration of the VLAN ID see Manual Configuration of a VLAN ID. The DLS IP address tag consists of the protocol prefix "sdlp://", the IP address of the DLS server, and the DLS port number, which is "18443" by default. The following example illustrates the syntax: Code Length DLS IP address 3 25 s d l p : / / 1 9 2 . 1 6 8 .
Startup Quick Start 4) If the VLAN ID is to be provided by DHCP: Enter the hexadecimal value in Data entry. In the example, the VLAN ID is 10 (Hex: 0A). 5) If the DLS address is to be provided by DHCP: Enter the DLS address in the Value field, using the following format: :://: INFO: For ensuring proper functionality, the port number should not be followed by any character. In the example, the DLS address is "sdlp://192.168.3.30:18443".
Startup Quick Start 6) The DHCP console now shows the information that will be transmitted to the corresponding workpoints. Related Topics 2.3.9 How to Register at OpenScape Voice Prerequisites • 32 For registration at the OpenScape Voice server, a SIP user ID (and password, if required, depending on the SIP Server configuration) must be provided by the phone. The following procedure describes the configuration using the web interface (see 2.3.
Startup Quick Start Step by Step 1) In the administration menu, select System > Registration. The Registration dialog opens. 2) Make sure that SIP server address and SIP registrar address contain the IP address of your OpenScape Voice server. If not provided by DHCP or DLS, enter the appropriate values. If the phone is to register with a gateway, enter the appropriate SIP Gateway address. 3) In the Server type field, select "OS Voice".
Startup Startup Procedure 2.
Startup Cloud Deployment (V3 R1) 2.5 Cloud Deployment (V3 R1) This chapter describes how a phone progresses through the cloud deployment process from factory start-up until the cloud service provider considers it to be ready for use by its user. The phone determines that a cloud deployment process is to be used based on the IP settings it receives from the DHCP at the customer site. The SEN Redirect server1 requires a code to determine which cloud service provider is responsible for the phone.
Startup Cloud Deployment (V3 R1) • The LAN connection provides access to the public internet Start Phone broadcasts a DHCP request The phone has all the information that it needs to contact a DNS server. A DLS address is not provided.
Startup Cloud Deployment (V3 R1) Phone contacts the SEN Redirect server using DLS-WPI Phone receives configuration items from the SEN Redirect server • DLS address (set to the name of the Deployment server) • Language optional) • DLS port (optional) If the language is changed, then the display is updated Phone saves the configuration data Phone updates, and displays, the Progress prompt The phone obtains the IP address of the Deployment server from the DNS by looking up the DLS address if appropriate
Startup Cloud Deployment (V3 R1) The phone exits the cloud deployment process and enables the mode keys & FPKs etc. to act as normal Phone removes the Progress prompt and displays a timed success pop-up, indicating that the cloud deployment is done The phone verifies that it now has an E.164 address Registered Related Topics 2.5.2 Aborting Cloud Deployment Process by User The phone detects that a cloud deployment is required and starts the cloud deployment process.
Startup Cloud Deployment (V3 R1) Code Priority Cause AU 1 Abandoned by user. Occurs when the pin prompt is dismissed. RS 1 Unable to get the address for the SEN Redirect server. DNS lookup failed. RN 3 Unable to establish contact with SEN Redirect server – no reply. RR 2 Unable to establish contact with SEN Redirect server – refused. DS 1 Unable to get the address for the Deployment server. DNS lookup failed. DN 3 Unable to establish contact with Deployment server – no reply.
Administration Access via Local Phone 3 Administration This chapter describes the configuration of every parameter available on the OpenScape Desk Phones. For access via the local phone menu, see the subsequent description; for access via the web interface (WBM), please refer to How to Access the Web Interface (WBM). Related Topics 3.1 Access via Local Phone Prerequisites • The data entered in input fields is parsed and controlled by the phone.
Administration Access via Local Phone 3) Navigate within the Administration Menu Use the navigation keys to navigate and execute administrative actions in the administration menu. Press the briefly: - Scroll up key Press the OK key: - Confirm entries - Perform an action Press the key: In Idle mode: - Open idle menu In lists and menus: - Scroll down Press the key: - Scroll down Hold down the key: - Scroll to end of list 4) Select a parameter.
Administration LAN Settings 3.2 LAN Settings Related Topics 3.2.1 LAN Port Settings The OpenScape Desk Phone IP 35G provides an integrated switch which connects the LAN, the phone itself and a PC port. By default, the switch will auto negotiate transfer rate (10/100 Mb/s, 1000 Mb/s with OpenScape Desk Phone IP 35G) and duplex method (full or half duplex) with whatever equipment is connected.
Administration LAN Settings Administration via WBM Network > Port configuration Administration via Local Phone |--- Admin |--- Network |--- Port Configuration |--- LAN port type |--- PC port status |--- PC port type |--- PC port autoMDIX Related Topics 3.2.2 VLAN VLAN (Virtual Local Area Network) is a technology that allows network administrators to partition one physical network into a set of virtual networks (or broadcast domains).
Administration LAN Settings In a layer 1 VLAN, the ports of a VLAN-aware switch are assigned to a VLAN statically. The switch only forwards traffic to a particular port if that port is a member of the VLAN that the traffic is allocated to. Any device connected to a VLANassigned port is automatically a member of this VLAN, without being a VLAN aware device itself. If two or more network clients are connected to one port, they cannot be assigned to different VLANs.
Administration LAN Settings To enable VLAN discovery via LLDP-MED, activate the LLDP-MED Enabledcheckbox and select LLDP-MED in the VLAN discovery option. Afterwards, click Submit. Administration via Local Phone To enable VLAN discovery via LLDP-MED, set the Use LLDP-MED option to Yes and select LLDP-MED in the VLAN discovery option. |--- Admin |--- Network |--- General IP configuration |--- Protocol mode |--- Use LLDP-MED |--- Use DHCP |--- Use DHCPv6 |--- VLAN discovery |--- VLAN ID Related Topics 3.
Administration LAN Settings To enable VLAN discovery via DHCP, activate the DHCPv6 Enabled checkbox and select DHCP in the VLAN discovery option. Afterwards, click Submit. Administration via Local Phone To enable VLAN discovery via DHCP, activate the DHCPv6 Enabled checkbox and select DHCP in the VLAN discovery option. |--- Admin |--- Network |--- General IP configuration |--- Protocol mode |--- Use LLDP-MED |--- Use DHCP |--- Use DHCPv6 |--- VLAN discovery |--- VLAN ID Related Topics 3.2.2.
Administration LAN Settings The phone must be provided with a VLAN ID between 1 and 4095. Set the VLAN discovery to Manual. Afterwards, click Submit. Administration via Local Phone To enable VLAN discovery via Manual operation, select Manual in the VLAN discovery option. |--- Admin |--- Network |--- General IP configuration |--- Protocol mode |--- Use LLDP-MED |--- Use DHCP |--- Use DHCPv6 |--- VLAN discovery |--- VLAN ID Related Topics 3.2.
Administration IP Network Parameters Administration via WBM Network > LLDP-MED operation Administration via Local Phone | --- Admin |--- Network |--- LLDP-MED operation |--- TTL |--- TTL Related Topics 3.3 IP Network Parameters Related Topics 3.3.
Administration IP Network Parameters Data required • Layer 2: Activates or deactivates QoS on layer 2. Value range: "Yes", "No" Default: "Yes" • Layer 2 voice: Sets the CoS (Class of Service) value for voice data (RTP streams). Value range: 0-7 Default: 5 • Layer 2 signalling: Sets the CoS (Class of Service) value for signaling. Value range: 0-7 Default: 3 • Layer 2 default: Sets the default CoS (Class of Service) value.
Administration IP Network Parameters Traffic flows are classified into 3 per-hop behavior groups: 1. Default Any traffic that does not meet the requirements of any of the other defined classes is placed in the default per-hop behaviour group. Typically, the forwarding has best-effort forwarding characteristics. The DSCP (Diffserv Codepoint) value for Default is "0 0 0 0 0 0". 2. Expedited Forwarding (EF referred to RFC 3246) Expedited Forwarding is used for voice (RTP streams) by default.
Administration IP Network Parameters Administration via WBM Network > QoS Administration via Local Phone |--- Admin |--- Network |--- QoS |--- Service |--- Layer 3 |--- Layer 3 voice |--- Layer 3 signalling Related Topics 3.3.2 Protocol Mode IPv4/IPv6 An IPv4 address consists of 4 number blocks, each between 0 and 255, separated by ".". Example: Example: 1.222.44.123 An IPv6 address consists of 8 hexadecimal number blocks, separated by ":".
Administration IP Network Parameters Set the Protocol Mode to IPv4 or IPv6 or both (the default setting is IPv4_IPv6). Afterwards, click Submit. Administration via Local Phone |--- Admin |--- Network |--- General IP Configuration |--- Protocol Mode Related Topics 3.3.3 Use DHCP If this parameter is set to "Yes" (default), the phone will search for a DHCP server on startup and try to obtain IP data and further configuration parameters from that central server.
Administration IP Network Parameters • Timezone offset (Time Server Offset option 2) • Primary/Secondary DNS (DNS Server option 6) • DNS Domain Name (DNS Domain option 15) • SIP Addresses / SIP Server & Registrar (SIP Server option 120) • VLAN ID, DLS address (Vendor specific Information option 43) The following parameters can be obtained by DHCPv6: Basic Configuration • Global Address Global Address Prefix Length Optional Configuration • Primary/Secondary DNS (DNS recursive name server option
Administration IP Network Parameters Set DHCPv6 Enabled to selected (the default setting is Enabled). Afterwards, click Submit. Administration via Local Phone - IPv6 |--- Admin |--- Network |--- IPv6 configuration Related Topics 3.3.4 IP Address - Manual Configuration Related Topics 3.3.4.1 How to Manually Configure the Phone´s IP Address Prerequisites • If not provided by DHCP dynamically, the phone’s IP address and subnet mask must be specified manually.
Administration IP Network Parameters Step by Step 1) Navigate to Network > General IP Configuration. Set DHCP Enabled, DHCPv6 Enabled and LLDP-MED Enabled to "not selected". Afterwards, click Submit.
Administration IP Network Parameters 2) Navigate to Network > IPv4 configuration or IPv6 configuration, depending on the settings in Protocol Mode IPv4/IPv6. Set DHCP Enabled , resp. DHCPv6 Enabled and LLDP-MED Enabled to "not selected". Enter the IP address and the Subnet mask. If applicable, enter the Default route. Afterwards, click Submit. 3) After the phone’s network service has restarted, the other IP parameters can be configured.
Administration IP Network Parameters | --- Admin |--- Network IPv4 configuration |--- IP address |--- Subnet mask | --- Admin |--- Network IPv6 configuration |--- Global address |--- Global Prefix Len Related Topics 3.3.5 Default Route/Gateway If not provided by DHCP dynamically (see Use DHCP), enter the IP address of the router that links your IP network to other networks. If the value was assigned by DHCP, it can only be read.
Administration IP Network Parameters Administration via Local Phone - IPv4 Configuration | --- Admin |--- Network |--- IPv4 configuration |--- Route (Default) Administration via WBM - IPv6 Configuration Network > IPv6 configuration Enter the IP address of the Global Gateway that links your IP network to other networks. Afterwards, click Submit. Administration via Local Phone - IPv6 Configuration | --- Admin |--- Network |--- IPv6 configuration |--- Global Gateway Related Topics 3.3.
Administration IP Network Parameters IPv4 Route Configuration Data required • Route 1/2 IP address: IP address of the selected route. • Route 1/2 gateway: IP address of the gateway for the selected route. • Route 1/2 mask: Network mask for the selected route. Administration via WBM Network > IPv4 configuration Enter the required data: • For Route 1: Route 1 IP address, Route 1 Gateway, and Route 1 mask. • For Route 2: Route 2 IP address, Route 2Gateway, and Route 2 mask. Click Submit.
Administration IP Network Parameters • Route 1/2 prefix len: Prefix length for the selected route. • Route 1/2 gateway: IPv6 address of the gateway for the selected route. Administration via WBM Network > IPv6 configuration Enter the required data: • For Route 1: Route 1 Dest., Route 1 Prefix Len, and Route 1 Gateway. • For Route 2: Route 2 Dest., Route 2 Prefix Len, and Route 2 Gateway. Click Submit.
Administration IP Network Parameters Related Topics 3.3.7.1 DNS Domain Name This is the name of the phone’s local domain. Administration via WBM Network > General IP configuration Enter the DNS domain the phone belongs to. Afterwards, click Submit. Administration via Local Phone |--- Admin |--- Network |--- General IP configuration |--- DNS domain Related Topics 3.3.7.2 DNS Servers If not provided by DHCP automatically, a primary and a secondary DNS server can be configured.
Administration IP Network Parameters Enter the Primary DNS and Secondary DNS IP addresses for the primary and the secondary DNS server. Afterwards, click Submit. Administration via Local Phone |--- Admin |--- Network |--- General IP configuration |--- Primary DNS |--- Secondary DNS Related Topics 3.3.7.3 Terminal Hostname INFO: DHCP and DNS must be appropriately connected and configured at the customer site. The phone’s hostname can be customised.
Administration IP Network Parameters • MAC based: The DNS name is built from the prefix "OIP" followed by the phone’s MAC address. • Web name: The DNS name is set to the string entered in Web name. • Only number: The DNS name is set to the Terminal number, that is, the phone’s call number (see Terminal and User Identity). • Prefix number: The DNS name is constructed from the string entered in Web name, followed by the Terminal number.
Administration IP Network Parameters phone. After this, the communication is encrypted, and a different port is used, thus ensuring that the phone is unambiguously connected to the correct DLS server. INFO: It is possible to operate the DLS server behind a firewall or NAT (Network Address Translation), which prevents the DLS from sending Contact-Me messages directly to the phone. Only outbound connections from the phone are allowed.
Administration IP Network Parameters Administration via Local Phone | --- Admin |--- Network |--- Update Service (DLS) |--- DLS address |--- DLS port |--- Contact gap |--- Security status |--- Security PIN Related Topics 3.3.9 SNMP The Simple Network Management Protocol is used by network management systems for monitoring network-attached devices for conditions that warrant administrative attention. An SNMP manager surveys and, if needed, configures several SNMP elements, e.g. VoIP phones.
Administration IP Network Parameters TraceEventError: sent if severe trace events occur; aimed at expert users. Data required 66 • Trap sending enabled: Enables or disables the sending of a TRAP message to the SNMP manager. Value range: "Yes", "No" Default: "No" • Trap destination: IP address or host name of the SNMP manager that receives traps. • Trap destination port: Port on which the SNMP manager is receiving TRAP messages.
Administration IP Network Parameters Administration via WBM System > SNMP Administration via Local Phone |--- Admin |--- System |--- SNMP |--- Queries allowed |--- Query password |--- Trap sending enabled |--- Trap destination |--- Trap destination port |--- Trap community |--- Diag sending enabled |--- Diag destination |--- Diag destination port |--- Diag community |--- QoS traps to QCU |--- QCU address A31003-D3000-M100-01-76A9, 02-2013 OpenScape Desk Phone IP, Phone Administration, Administrator Docu
Administration Security |--- QCU port |--- QCU community |--- QoS to generic dest. Related Topics 3.4 Security Related Topics 3.4.1 Speech Encryption Related Topics 3.4.1.1 Security - General Configuration OpenScape Desk Phones support secure (i.e. encrypted) speech transmission via SRTP. For enabling secure (encrypted) calls, a TLS connection to the OpenScape Voice server is required.
Administration Security When Use SRTCP is activated (together with Use secure calls), the phone will use SRTCP (Secure RTCP) to transmit and receive RTP control packets. INFO: If SRTP is enabled, ANAT interworking (see Media/SDP) is only possible if SDES is configured as the key exchange protocol for SRTP.
Administration Security The SRTP Type and Use SRTCP options are only available for secure (encrypted) calls, i.e. these parameters are only enabled if Use secure calls is activated. When Use SRTCP is activated (together with Use secure calls), the phone will use SRTCP (Secure RTCP) to transmit and receive RTP control packets. INFO: If SRTP is enabled, ANAT interworking (see Media/SDP) is only possible if SDES is configured as the key exchange protocol for SRTP.
Administration Security • RTP + SRTP - Both non-encrypted (non-secure) and encrypted (secure) media connections are offered. Non-encrypted connections are preferred over encrypted connections, i.e. the phone uses the non-encrypted RTP connection if the remote party accepts it and only switches to SRTP if RTP is not accepted. • With SRTP only, only an encrypted (secure) media connection is allowed; if the remote party should not support SRTP, no connection will be established.
Administration Security Administration via WBM System > Security > Access control Related Topics 3.4.3 Security Log A circular security log is used to capture important security specific events. It can be exported as CSV data to an external application for analysis. INFO: The security log cannot be disabled. The Max. lines parameter defines the maximum number of entry lines that can be kept in the security log before old entries are overwritten by new entries.
Administration Security 3.4.4 Security-Related Faults INFO: The entries in this list are only displayed until they are reported to the DLS, which usually happens very fast. After that, the entries are automatically deleted from the phone. If the entries are not deleted automatically, they can be deleted manually by using the Cancel faults parameter. Security log entry shows the date and time of a loss of security log entries.
Administration Security History valid for (days) defines a period in days during which the history is valid. Passwords no longer used are kept in history lists for the user and admin passwords to prevent reuse of past passwords. This list is organised as FIFO (First In, First Out) so that it always contains the latest passwords. Administration via WBM Security and Policies > Password > Generic Policy Related Topics 3.4.5.
Administration Security Minimum length defines the minimum number of characters for the user password. Password history specifies the number of entries to be kept in the user password history. The Current status parameter determines the status for the user password. When set to Active, the user password is available for use. With Suspended, the user password is not available for a period or until reset. When set to Disabled, all access via the user password is disabled.
Administration Security Administration via WBM Security and Policies > Password > Character set Related Topics 3.4.5.5 Change Admin and User password The passwords for user and administrator can be set here. They have to be confirmed after entering. The factory setting for the Admin password is "123456"; it should be changed after the first login (Password handling in previous versions see Password).
Administration Security |--- Admin password |--- New password | |--- Confirm password Related Topics 3.4.6 Certificate Policy Related Topics 3.4.6.1 Online Certificate Check The Online Certificate Status Protocol (OCSP) is used to check if a certificate to be used has been revoked. This protocol is used to query an Online Certificate Status Responder (OCSR) at the point when the certificate is being validated.
Administration System Settings Secure send URL sets the authentication level for the server to which special HTTP requests are sent on key press ("Send URL" function, see Send URL Request via HTTP/HTTPS). Secure SIP server sets the authentication level for the SIP server connected to the phone (see SIP Registration). Secure 802.1x server sets the authentication level for the 802.1x authentication server.
Administration System Settings Administration via WBM System > System Identity Administration via Local Phone |--- Admin |--- System |--- Identity |--- Terminal number |--- Terminal name Related Topics 3.5.1.2 Display Identity If an individual name or number is entered as Display identity and Enable ID is activated, it is displayed in the phone’s status bar instead of the Terminal number.
Administration System Settings Related Topics 3.5.2 Emergency and Voice Mail It is important to have an Emergency number configured. If the phone is locked, a clickable area for making an emergency call is created. INFO: If more than one emergency number is needed, additional numbers can be configured in the canonical dial settings (Canonical Dialing Configuration). If a mailbox located at a remote server shall be used, its Voice mail number must be entered.
Administration System Settings Administration via Local Phone | --- Admin |--- System |--- Features |--- Configuration |--- General |--- Emergency number |--- Voicemail number Related Topics 3.5.3 Call logging This configuration item allows the phone to detect if a number dialed by the user is likely to be a Feature Access Code (FAC) by comparing the start of the dialed number with the configured FAC prefixes.
Administration System Settings • distinguish logged calls based on the device on which the calls were completed, and • decide whether missed calls that were answered elsewhere shall be – included in the call log, OR – excluded from the call log, i.e. not logged at all. In the Call Lists, missed calls that were completed elsewhere are marked with a check mark. For details, please refer to the User manual.
Administration System Settings now, daylight saving is controlled by the DST zone / Time zone parameter. This parameter determines when DST starts or ends, and must be set according to the location of the phone. The Difference (minutes) parameter defines how many minutes the clock is put forward for DST. In Germany, for instance, the value is +60. INFO: Please note that Difference (minutes) must be specified both for manual and automatic DST toggling. Related Topics 3.5.4.
Administration System Settings Administration via WBM Date and Time Administration via Local Phone |--- Admin |--- Date and Time |--- SNTP IP address |--- Timezone offset Related Topics 3.5.4.2 No SNTP Server Available If no SNTP server is available, date and time must be set manually. INFO: The parameters for the manual setting of time and date are located in the User menu, not in the Administrator menu. Data required • Local time (hh:mm): Local time. • Local date (day, month, year): Local date.
Administration System Settings Administration via Local Phone | --- User |--- Date and Time |--- Time |--- Date |--- Daylight saving |--- Difference (mins) Related Topics 3.5.5 SIP Addresses and Ports Related Topics 3.5.5.1 SIP Addresses In this group of parameters, the IP addresses or host names for the SIP server, the SIP registrar, and the SIP gateway are defined. SIP server address provides the IP address or host name of the SIP proxy server (OpenScape Voice). This is necessary for outgoing calls.
Administration System Settings Administration via WBM System > Registration Administration via Local Phone |--- Admin |--- System |--- Registration |--- SIP Addresses |--- SIP server |--- SIP registrar |--- SIP gateway Related Topics 3.5.5.2 SIP Ports In this group of parameters, the ports for the SIP server, the SIP registrar, and the SIP gateway are defined (for further information see SIP Addresses), as well as the SIP port used by the phone (SIP local).
Administration System Settings • SIP registrar: Port of the server at which the phone registers. Default: 5060. • SIP gateway: Port of the SIP gateway. Default: 5060. • SIP local: Port used by the phone for sending and receiving SIP messages. Default: 5060. INFO: When changing the SIP Transport protocol from UDP/TCP to TLS, the SIP ports now also have to be changed correspondingly (e.g. SIP port from 5060 to 5061) and on changing vice versa.
Administration System Settings 3.5.6 SIP Registration Registration is the process by which centralized SIP Server/Registrars become aware of the existence and readiness of an endpoint to make and receive calls. The phone supports a number of configuration parameters to allow this to happen. Registration can be authenticated or un-authenticated depending on how the server and phone is configured. For operation with an OpenScape Voice server, set Server type to "OS Voice".
Administration System Settings • Realm: Protection domain for authentication. • User ID: User name required for an authenticated registration. • Password: Password required for an authenticated registration.
Administration System Settings 3.5.7 SIP Communication Related Topics 3.5.7.1 Outbound Proxy If this option is set to "Yes", the phone routes outbound requests to the configured proxy. The outbound proxy will fulfill the task of resolving the domain contained in the SIP request. If "No" is set, the phone will attempt to resolve the domain by itself.
Administration System Settings 3.5.7.2 SIP Transport Protocol Selects the transport protocol to be used for SIP messages. The values "UDP", "TCP", and "TLS" are available. The default is "UDP"; Default when System > Registration > Server type is set to "HiQ8000" (firmware version V3 onwards): "TLS". Administration via WBM System > SIP interface Administration via Local Phone |--- Admin |--- System |--- SIP Interface |--- SIP transport Related Topics 3.5.7.
Administration System Settings Media IP mode defines which IP version is to be used for voice transmission. With "IPv4", only IPv4 is used; with "IPv6", only IPv6 is used; with "IPv4_IPv6", both IPv4 and IPv6 can be used, but IPv4 is preferred; with "IPv6_IPv4", both IPv6 and IPv4 can be used, but IPv6 is preferred. Administration via WBM System > SIP interface Administration via Local Phone |--- Admin |--- System |--- SIP Interface |--- Media negotiation |--- Media IP mode Related Topics 3.5.
Administration System Settings The parameter Session timer enabled determines whether the mechanism shall be used, and Session duration (seconds) sets the expiration time, and thus the interval between refresh re-INVITEs. INFO: Some server environments support their own mechanism for auditing the health of a session. In these cases, the Session timer must be deactivated. For OpenScape Voice, the Session timer should be deactivated.
Administration System Settings Administration via Local Phone | --- Admin |--- System |--- Registration |--- SIP session |--- Session timer |--- Session duration Related Topics 3.5.9 Resilience and Survivability To allow for stable operation even in case of network or server failure, OpenScape Desk Phones have the capability of switching to a fallback system. The switchover is controlled by various configurable check and timeout intervals. Survivability is achieved in two different ways: 1.
Administration System Settings between the survivability proxy and the SIP server breaks down, e. g. because of server failure, the survivable proxy itself acts as a replacement for the primary SIP server. Vice versa, in case the phone can not reach the survivability proxy itself, it will register directly with the primary SIP server, provided that it is specified in the DNS SRV server list.
Administration System Settings Administration via WBM System > SIP interface Related Topics 3.5.9.2 Response Timer The Response Timer resp. Call trans. timer is started whenever the phone sends a new INVITE message to the SIP server. If the call transaction timer expires before the phone gets a response from the SIP server, the phone assumes that the server had died and then attempts to contact the backup server, if configured. If there is no backup server configured, the phone just tidies up internally.
Administration System Settings Administration via Local Phone | --- Admin |--- System |--- SIP Interface |--- Call trans. (ms) Related Topics 3.5.9.3 Non-INVITE Transaction Timer The NonCall trans. timer is started whenever the phone sends a non-INVITE message to the SIP server. If the timer expires before the phone gets a response from the SIP server, the phone assumes that the server had died and then attempts to contact the backup server, if configured.
Administration System Settings 3.5.9.4 Maximum Registration Backoff Timer If a registration attempt should result in a timeout, the phone waits a random time before sending another REGISTER message. The Reg. backoff (seconds) parameter determines the maximum waiting time. Administration via WBM System > SIP interface Administration via Local Phone |--- Admin |--- System |--- SIP Interface |--- Reg. backoff Related Topics 3.5.9.
Administration System Settings Data required • Backup registration allowed / Backup registration flag: Determines whether or not the backup proxy is used as a SIP Registrar. Value Range: "Yes", "No" Default: "Yes" • Backup proxy address: IP address or hostname of the backup proxy server. • Backup registration timer: Expiry time of the registration in seconds. Default: 3600 • Backup transport: Transport protocol to be used for messages to the backup proxy.
Administration Feature Access Network > Port configuration Administration via Local Phone |--- Admin |--- System |--- Registration |--- SIP Session |--- SIP Survivability |--- Backup registration flag |--- Backup proxy address |--- Backup transport |--- OBP flag |--- Admin |--- Network |--- Port Configuration |--- Backup proxy Related Topics 3.
Administration Feature Access • Callback Pause and Resume (see Pause Callbacks and Resume Callbacks • Callback Cancel (see Cancel Callbacks and Callback URIs) • Call Pickup (see Directed Pickup) • Group Pickup (see Group Pickup) • Call Deflection (see Deflect a Call) • Call Forwarding (see Call Forwarding) • Do Not Disturb (see Do Not Disturb) • Refuse Call (see Allow Refuse) • Repertory Dial Key (see Repertory Dial) • DSS Feature (see Direct Station Select (DSS)) • BLF Feature (see BL
Administration Feature Access | --- Admin |--- System |--- Features |--- Feature access |--- Call control |--- Blind transfer |--- 3rd call leg Administration via Local Phone | --- Admin |--- System |--- Features |--- Feature access |--- Call establish |--- Callback |--- Call pickup |--- Group pickup |--- Call deflection |--- Call forwarding |--- Do not disturb |--- Refuse call |--- Repertory dial key |--- Admin |--- System |--- Features |--- Feature access |--- Call associated |--- Phone book lookups
Administration Feature Configuration | --- Admin |--- System |--- Features |--- Feature access |--- CTI |--- CTI control | --- Admin |--- System |--- Features |--- Feature access |--- Services |--- Web based mang. |--- Feature toggle |--- Phone lock Related Topics 3.7 Feature Configuration Related Topics 3.7.1 Allow Refuse This parameter defines whether the Refuse Call feature is available on the phone. The possible values are "Yes" or "No". The default is "No".
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Allow refuse Related Topics 104 A31003-D3000-M100-01-76A9, 02-2013 OpenScape Desk Phone IP, Phone Administration, Administrator Documentation
Administration Feature Configuration 3.7.2 Hot/Warm Phone If the phone is configured as hot phone, the number specified in Hot warm destination is dialed immediately when the user goes off-hook. For this purpose, Hot warm phone must be set to Hot phone. If set to Warm phone, the specified destination number is dialed after a delay which is defined in Initial digit timer (seconds) (for details, see Initial Digit Timer).
Administration Feature Configuration Administration via Local Phone | --- Admin |--- System |--- Features |--- Configuration |--- General |--- Hot / warm phone |--- Hot / warm destination |--- Initial digit timer Related Topics 3.7.3 Initial Digit Timer This timer is started when the user goes off-hook, and the dial tone sounds. When the user has not entered a digit until timer expiry, the dial tone is turned off, and the phone changes to idle mode.
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Initial digit timer Related Topics A31003-D3000-M100-01-76A9, 02-2013 OpenScape Desk Phone IP, Phone Administration, Administrator Documentation 107
Administration Feature Configuration 3.7.4 Group Pickup This feature is only available when enabled under System > Features > Feature access (see Feature Access). Related Topics 3.7.4.1 Addressing - via Group Pickup URI Feature Code This feature allows a user to collect a call from any ringing phone that is in the same pickup group. To be a member of a Call Pickup group, the phone must be configured with the corresponding URI of the Call Pickup Group service provided by the server.
Administration Feature Configuration Phone State Ringer on Idle In call Ringer off Group pickup as ringer=yes Ring tone Speaker Beep Speaker Handset Ring tone Speaker Beep Handset Handset Open listening Beep Handset and Speaker Beep Headset Ring tone Speaker Beep Headset Headset Open listening Beep Headset and Speaker Beep Headset and Speaker Hands-free Beep Speaker Beep Speaker Nothing Nothing Handset Nothing Beep Handset Handset Open listening Beep Handset and Speaker Beep Hand
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- Audio |--- Pickup tone |--- Pickup as ringer |--- Pickup visual |--- BLF alerting 110 A31003-D3000-M100-01-76A9, 02-2013 OpenScape Desk Phone IP, Phone Administration, Administrator Documentation
Administration Feature Configuration |--- MLPP ringer |--- Callback ringer |--- Lower IL ringer Related Topics 3.7.5 Call Transfer Related Topics 3.7.5.1 Transfer on Ring If this function is active, a call can be transferred after the user has dialed the third participant’s number, but before the third party has answered the call. This feature is enabled or disabled in the User menu. The default is "Yes".
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Transfer on hangup Related Topics 112 A31003-D3000-M100-01-76A9, 02-2013 OpenScape Desk Phone IP, Phone Administration, Administrator Documentation
Administration Feature Configuration 3.7.6 Callback URIs The Callback option allows the user to request a callback on certain conditions. The callback request is sent to the SIP server. The Code for callback busy requests a callback if the line is busy, i. e. if there is a conversation on the remote phone. Code for callback no reply applies when the call is not answered, i. e. if nobody lifts the handset or accepts the call in another way.
Administration Feature Configuration Administration via WBM System > Features > Call Completion Administration via Local Phone |--- Admin |--- System |--- Features |--- Call completion |--- Functional CCSS |--- Callback ringer |--- Allow after call (s) |--- Max. callbacks Related Topics 3.7.7 Message Waiting Address The MWI (Message Waiting Indicator) is an optical signal which indicates that voicemail messages are on the server.
Administration Feature Configuration Administration via Local Phone | --- Admin |--- System |--- Features |--- Addressing |--- MWI server URI Related Topics 3.7.8 Indicate Messages The indication of old and new messages on the display can be configured. There are 4 categories of voicemail messages: new, new urgent, old, and old urgent. For each category, the administrator can define whether the message count is shown or hidden, and set a header for the category.
Administration Feature Configuration Administration via Local Phone | --- Admin |--- Local functions |--- Messages settings |--- New items |--- Alternative label |--- New urgent items |--- Alternative label |--- Old items |--- Alternative label |--- Old urgent items |--- Alternative label Related Topics 3.7.9 System-Based Conference The Conference URI provides the number/URI used for system based conferences, which can involve 3 to 16 members. This feature is not available with every system.
Administration Feature Configuration 3.7.10 Server Based Features INFO: Please note that the Server features parameter, despite the name similarity, is not related to the Server feature functionality as described in Server Feature. The use of server based call forwarding and server based DND is enabled or disabled here. When phone based DND and phone based call forwarding are to be used, Server features must be deactivated. This is the default setting.
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Server features Related Topics 118 A31003-D3000-M100-01-76A9, 02-2013 OpenScape Desk Phone IP, Phone Administration, Administrator Documentation
Administration Feature Configuration 3.7.11 uaCSTA Interface User Agent CSTA (uaCSTA) is a limited subset of the CSTA protocol, which allows external CTI applications to interact with the phone. INFO: Access to the users “CTI calls” menu in User > Configuration > Incoming Calls can be allowed or disallowed (see Feature Access). If Allow uaCSTA is enabled, applications which support the uaCSTA standard will have access to the OpenScape Desk Phone. The default is "Yes".
Administration Feature Configuration Administration via Local Phone | --- Admin |--- System |--- Features |--- Configuration |--- General |--- Allow uaCSTA Related Topics 3.7.12 Local Menu Timeout The timeout for the local User and Admin menu is configurable. When the time interval is over, the menu is closed and the administrator/user is logged out. The timeout may be helpful in case a user does a long press on a line key unintentionally, and thereby invokes the key configuration menu.
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Not used timeout Related Topics A31003-D3000-M100-01-76A9, 02-2013 OpenScape Desk Phone IP, Phone Administration, Administrator Documentation 121
Administration Feature Configuration 3.7.13 Call Recording Call recording is possible for OpenScape Desk Phones using an "ASC Voice Recorder". The implementation is similar to a local conference, with the recording device acting as the third conference member. To start recording, the phone calls the recording device and provides it with the mixed audio data. Unlike a true local conference, the call leg used for recording can not transport audio from the recording device to the phone.
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- Call recording |--- Recorder number |--- Recording mode |--- Audible notification Related Topics A31003-D3000-M100-01-76A9, 02-2013 OpenScape Desk Phone IP, Phone Administration, Administrator Documentation 123
Administration Free Programmable Keys 3.8 Free Programmable Keys OpenScape Desk Phones feature free programmable keys (FPKs) which can be associated with special phone functions. The program keys can be accessed and configured via the WBM or via the Local Phone, as described in 3.8.1 How to Configure Free Programmable Keys (FPKs). INFO: To assign a new function to a key, select a function from the drop down list. To view or modify the parameters associated with the key, use the Edit button.
Administration Free Programmable Keys • In the WBM Administrator pages, navigate to System > Features > Program keys. To assign a new function to a key, select a function from the drop down list. To view or modify the parameters associated with the key, use the Edit button. Click Submit to save your changes. OR • In the WBM User pages, navigate to Phone > Program keys. To assign a new function to a key, select a function from the drop down list.
Administration Free Programmable Keys 3.8.2 How to Enable "Long Press" for Free Programmable Keys Prerequisites • At the phone, the configuration menu for a specific programmable key is called by a long press on the related key. INFO: The "long press" feature is disabled by default. It can be enabled by activating the FPK program timer via Administration > System > Features > Configuration > (General >) FPK program timer.
Administration Free Programmable Keys Example: Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- FPK prog. timer Related Topics 3.8.3 Clear (no feature assigned) The Clear (no feature assigned) function is used as the default placeholder for unallocated program keys.
Administration Free Programmable Keys Use the Key label field to define or change the name (label) of the key. Free Programmable Keys (FPKs) can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Administration via WBM System > Features > Program keys Related Topics 3.8.4 Selected Dialing On key press, a pre-defined call number is called.
Administration Free Programmable Keys System > Features > Program keys > Repeat dialling Related Topics 3.8.6 Call Forwarding This key function controls phone based call forwarding. If forwarding is enabled, the phone will forward incoming calls to the predefined call number, depending on the current situation. INFO: To use phone based call forwarding, Server features must be switched off (see Server Based Features).
Administration Free Programmable Keys • If On no reply is set, the call will be forwarded when the user has not answered within a specified time span. INFO: The time span can be configured via WBM User pages or via the local phone, but only in case of local call forwarding (Server feature disabled), otherwise No reply delay (seconds) is not offered. In the WBM User pages, this feature is configured via Configuration > Incoming calls > Forwarding > No reply delay (seconds).
Administration Free Programmable Keys Use the Key label field to define or change the name (label) of the key. Free Programmable Keys (FPKs) can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Administration via WBM System > Features > Program keys > Ringer off Related Topics 3.8.8 Hold The call currently selected or active is put on hold.
Administration Free Programmable Keys 3.8.10 Blind Call Transfer A call is transferred without consultation, as soon as the phone goes on-hook or the target phone goes off-hook. INFO: This feature can be enabled or disabled under System > Features > Feature access (see Feature Access). Use the Key label field to define or change the name (label) of the key. Free Programmable Keys (FPKs) can be configured via the WBM or on the local phone.
Administration Free Programmable Keys Use the Key label field to define or change the name (label) of the key. Free Programmable Keys (FPKs) can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Administration via WBM System > Features > Program keys > Deflect Related Topics 3.8.13 Shift Level Shift the level for the programmable keys.
Administration Free Programmable Keys Administration via WBM System > Features > Program keys > Conference Related Topics 3.8.15 Accept Call via Headset (OpenScape Desk Phones) On key press, an incoming call is accepted via headset. Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone.
Administration Free Programmable Keys 3.8.17 Group Pickup On key press, a call for a different destination within the same pickup group is answered. Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs).
Administration Free Programmable Keys Administration via WBM System > Features > Program keys > Repertory dial Related Topics 3.8.19 Hunt Group: Send Busy Status Using Feature Toggle This feature is relevant for hunt groups. If the user is a member of a hunt group and wants another member of the hunt group to pick up an incoming call, he can signal Busy status using the Feature toggle function. INFO: This feature can be enabled or disabled under System > Features > Feature access (see Feature Access).
Administration Free Programmable Keys Program keys can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Administration via WBM System > Features > Program keys > Mobility Related Topics 3.8.21 Directed Pickup This feature enables the user to pick up a call which is ringing at another phone. On pressing the key, a menu opens which requests the call number of the target phone.
Administration Free Programmable Keys Administration via WBM System > Features > Program keys > Callback Related Topics 3.8.23 Cancel Callbacks With this function, the user can cancel all pending callback requests on the server. INFO: This feature can be enabled or disabled under System > Features > Feature access (see Feature Access). Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone.
Administration Free Programmable Keys Administration via WBM System > Features > Program keys > Pause callbacks Related Topics 3.8.25 Resume Callbacks With this function, the user can resume the execution of all pending callback requests. INFO: This feature can be enabled or disabled under System > Features > Feature access (see Feature Access). Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone.
Administration Free Programmable Keys 3.8.27 Call Waiting Enables or disables the call waiting feature. If enabled, calls from a third party are allowed during an active call. INFO: The Call Waiting feature cannot be disabled if System > Registration > Server type (see SIP Registration) is set to "HiQ8000". Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone.
Administration Free Programmable Keys To indicate a new call to the user, a zip tone is played through the headset when the call is accepted. INFO: The feature is available for OpenScape Desk Phones which provide a headset jack; it only operates if the headset is plugged in. In case the key for feature activation has been pressed before the headset is connected, the feature will be automatically activated when the headset is plugged in.
Administration Free Programmable Keys Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Administration via WBM Related Topics 3.8.32 Send URL Request via HTTP/HTTPS With this function, the phone can send a specific HTTP or HTTPS request to a server.
Administration Free Programmable Keys • In case the web server requires user authentication, the parameters Web server user ID and Web server password can be used. If not null, the values are appended between the server-side path (Path) and the additional parameters (Parameter). • If the LED controller URI is given, the LED associated with this key indicates the state of the call number or SIP URI specified, provided the SIP server sends a notification: – Busy notification: LED is glowing.
Administration Free Programmable Keys Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Related Topics 3.8.33 Built-in Forwarding As a programmable key function, this is relevant for OpenScape Desk Phones which have no fixed forwarding key.
Administration Preset Function Keys 3.8.34 2nd Alert This function allows for monitoring and accepting a second incoming call. When a call is ringing while the user is dialing, the LED will light up. As soon as the user presses the key, information about the incoming call is presented, and the user can accept the call. If a call is ringing, and another call starts ringing shortly after, the LED will light up, and the user has the possibility to toggle between these calls via key press.
Administration Fixed Function Keys The Free Programmable Keys (FPKs) can be programmed on two separate levels (Normal and Shift level) but if you reset the phone, the keys in the first level will be reset to the default factory settings. INFO: To use the second (shifted) level, a Shift key is necessary to switch between the two levels. Therefore, 1 of 3 FPKs needs to be programmed as Shift key, and only 2 FPKs remain available for other functions. Related Topics 3.
Administration Multiline Appearance/Keyset For each keyset, a Primary Line/Main DN is required. The primary line is the dialing number for that keyset. There are two types of line: • Private line: A line with restricted line status signaling towards OSV. • Shared line: A line that is shared between keysets. Related Topics 3.11.1 Line Key Configuration WBM Path: System > Features > Program keys INFO: Primary lines can only be configured on keys 1 to 3, or 1 to 2 if a Shift key is needed.
Administration Multiline Appearance/Keyset interface or the local menu can be used. Note that the creation of a new line key and the configuration of some parameters can not be accomplished by the phone’s local menu. Generally, it is advisable to restrict the user’s possibilities to modify line keys. This can be achieved solely by the DLS. For further instructions, see the DLS Administration Guide. The Realm, a protection domain used for authenticated access to the SIP server, works as a name space.
Administration Multiline Appearance/Keyset • Ring delay (seconds): Time interval in seconds after which the line starts ringing on an incoming call. Default: 0 • Selection order: Priority assigned to the line for the selection of an outgoing line. Default: 0 • Address: Address/phone number which has a corresponding entry on the SIP server/registrar. • Realm: Domain wherein user id and password are valid. • User Identifier: User name for authentication with the SIP server.
Administration Multiline Appearance/Keyset Step by Step 1) Invoke the Program keys dialog and select Line in the drop down menu of the key you want to configure. Next, click the edit button. 2) In the Line dialog, set the specific parameters for the line key.
Administration Multiline Appearance/Keyset 3) (Only relevant if warm line / hot line is to be configured:) The destination for warm line or hot line is set in User menu > Configuration > Keyset > Lines: In the local phone menu, the menu path is the same. Administration via Local Phone The configuration of a line via Local phone is only possible when the line key has been created via Web interface or DLS before.
Administration Multiline Appearance/Keyset LED on registration determines whether the line LEDs will be lit for a few seconds if they have been registered successfully with the SIP server on phone startup. The Originating line preference parameter determines which line will be used when the user goes off-hook or starts on-hook dialing. INFO: When a terminating call exists, the terminating line preference takes priority over originating line preference.
Administration Multiline Appearance/Keyset The Reservation timer sets the period after which the reservation of a line is canceled. A line is automatically reserved for the keyset whenever the user has selected a line for an outgoing call and hears a dial tone. The reservation of a line is accomplished by the OpenScape Voice server, which notifies all the endpoints sharing this line. If set to 0, the reservation timer is deactivated.
Administration Multiline Appearance/Keyset Data required • 154 Rollover ring: Determines if a ring tone will signal an incoming call while a call is active. Value range: "Standard ring", "No ring", "Alert beep", "Alert ring" Default: "Alert beep" LED on registration: Determines if line LEDs will signal SIP registration. Value range: "Yes", "No" Default: "Yes" Originating line preference: Selects the line to be used for outgoing calls.
Administration Multiline Appearance/Keyset Administration via WBM System > Features > Keyset Operation System > Features > Configuration A31003-D3000-M100-01-76A9, 02-2013 OpenScape Desk Phone IP, Phone Administration, Administrator Documentation 155
Administration Multiline Appearance/Keyset Administration via Local Phone | --- Admin |--- System |--- Features |--- Keyset operation |--- Rollover ring |--- LED on registration |--- Originating line preference |--- Terminating line preference |--- Line action mode |--- Show focus |--- Reservation timer |--- Forward indicated |--- Preselect mode |--- Preselect timer Administration via Local Phone |--- Admin |--- System |--- Features Configuration |--- General |--- Bridging enabled Related Topics 3.11.
Administration Multiline Appearance/Keyset The preview mode can be configured as temporary or as permanent. If System > Features > Keyset operation > Preview mode is disabled, preview mode will end when the user uses the previewed line, or a new call is started in any other way, or if the focus is changed away from call view. If the parameter is enabled, preview mode remains active until the user cancels it by pressing the key again.
Administration Multiline Appearance/Keyset Press busy second. line key 1x n.rel. Press busy second. line key 1x n.rel. n.rel. yes - - yes Bridge (conference) Preview LED remains on n.rel. - yes yes - Line status is displayed (Preview timer) Preview LED -> off Press busy second. line key 1x n.rel. n.rel. yes - yes - Line status is displayed (Preview timer) Preview LED remains on Press busy n.rel. second. line key 2x while line-view is displayed n.rel.
Administration Multiline Appearance/Keyset 3.11.5 Immediate Ring Enables or disables the preset delay for all line keys. This feature only applies to keyset lines. Use the Key label field to define or change the name (label) of the key. Free Programmable Keys (FPKs) can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs).
Administration Multiline Appearance/Keyset If the user picks up an incoming call for the DSS target by pressing the associated DSS key, the call is forwarded to the user’s primary line. Thereafter, the user’s phone rings, and the user can accept the call. INFO: To enable the immediate answering of a call via the DSS key, Allow auto-answer in the User menu must be activated. The complete path on the WBM is: User Pages > Configuration > Incoming calls > CTI calls > Allow auto-answer.
Administration Multiline Appearance/Keyset |--- DSS operation |--- Deflect to DSS |--- Refuse DSS pickup |--- Forwarding shown | --- Admin |--- System |--- Features |--- Configuration |--- General |--- DSS Pickup timer Related Topics 3.11.6.2 Settings for a DSS key The Key label parameter provides the DSS key with a label that is displayed on the graphic display on OpenScape Desk Phones. The label is also user configurable. Address contains the call number of the line associated with the DSS key.
Administration Dialing • User ID: SIP user ID of the DSS destination. • Password: Password corresponding to the SIP user ID. • Outgoing calls: Determines whether forwarding and DND at the target phone will be overridden on a DSS call. Value range: "Normal", "Direct" Default: "Normal" • Action on calls: Handling of an active call when pressing the DSS key. "Consult": the user can start a consultation with the DSS target; "Transfer": the user can transfer the call to the DSS target.
Administration Dialing For generating an appropriate dial string, a conversion from canonical format to a different format may be required. The following parameters determine the local settings of the phone, like Local country code or Local national code, and define rules for converting from canonical format to the format required by the PBX.
Administration Dialing • Internal numbers INFO: To enable the phone to discern internal numbers from external numbers, it is crucial that a canonical lookup table is provided (Canonical Dial Lookup). • • • 164 – Local enterprise form: Default value. Any extension number is dialed in its simplest form. For an extension on the local enterprise node, the node ID is omitted. If the extension is on a different enterprise node, then the appropriate node ID is prefixed to the extension number.
Administration Dialing Administration via WBM Local functions > Locality > Canonical dial settings Local functions > Locality > Canonical dial Administration via Local Phone |--- Admin |--- Local Functions |--- Locality |--- Canonical settings |--- Local country code |--- National prefix digit |--- Local national code |--- Minimum local number length |--- Local enterprise node |--- PSTN access code |--- International code |--- Operator code |--- Emergency number |--- Initial digits A31003-D3000-M100-01
Administration Dialing | --- Admin |--- Local Functions |--- Locality |--- Canonical dial |--- Internal numbers |--- External numbers |--- External access code |--- International gateway Related Topics 3.12.2 Canonical Dial Lookup The parameters given here are important for establishing outgoing calls and for recognizing incoming calls. In the local phonebook, and, mostly, in LDAP directories, numbers are stored in canonical format.
Administration Dialing • International code 1 ... 5: Sequence of "+", local country code, local area code, and local enterprise node corresponding to to one or more phone book entries. Example: "+4989722" for Siemens Munich.
Administration Dialing standard timer, which is found on the WBM under User menu > Configuration > Outgoing calls > Autodial delay (seconds), is overridden if a dial plan rule is matched. A dial plan consists of rules defining patterns, timeouts and actions to be performed when a pattern is matched and/or a timeout has expired. The phone can store one dial plan, which can contain up to 48 different rules.
Administration Dialing System > Features > Configuration > Dial plan enabled Administration via Local Phone |--- User |--- Configuration |--- Outgoing calls |--- Immediate dialing | --- Admin |--- System |--- Features |--- Configuration |--- General |--- Dial plan A31003-D3000-M100-01-76A9, 02-2013 OpenScape Desk Phone IP, Phone Administration, Administrator Documentation 169
Administration Distinctive Ringing | --- Admin |--- General Information |--- Dial plan ID |--- Dial plan status Related Topics 3.13 Distinctive Ringing The SIP server may provide information indicating a specific type of call within an incoming call. The phone can use this information to choose a ring tone according to the call type. The relevant information is carried as a string in the SIP Alert-Info header.
Administration Distinctive Ringing • Emergency INFO: To make the special ringers available and configurable to the user, the administrator needs to map the call types to specific ringers via the Ringer setting mapping table in Admin > Ringer setting > Distinctive. Each call type can be mapped to a specific Ringer Sound, Pattern Melody and Pattern Sequence.
Administration Distinctive Ringing Administration via Local Phone | --- Admin |--- Ringer setting |--- Distinctive |--- <1 .... 15> |--- Name |--- Ringer sound |--- Pattern melody |--- Pattern sequence |--- Duration |--- Audible Related Topics 3.13.
Administration Mobility Administration via Local Phone |--- User |--- Audio |--- Special Ringers |--- Internal |--- External |--- Recall |--- Emergency For each call type, the following parameters can be configured: The Ringer sound parameter determines whether a pattern, i. e. melody, or a specific sound file shall be used as ringer. Pattern Melody selects the melody pattern that will be used if Ringer sound is set to "Pattern".
Administration Mobility If Unauthorized logoff trap is set to "Yes", a message is sent to the SNMP server if an unauthorized attempt is made to log off the mobile user. Logoff trap delay defines the time span in seconds between the unauthorized logoff attempt and the trap message to the SNMP server. Timer med priority determines the time span in seconds between a change of user data in the phone and the transfer of the changes to the DLS server.
Administration Transferring Phone Software, Application and Media Files |--- Managed Profile |--- Error Count Local |--- Error Count Remote Related Topics 3.15 Transferring Phone Software, Application and Media Files New software images, hold music, LDAP templates, and ring tones can be uploaded to the phone via DLS (Deployment Service) or WBM (Web Based Management).
Administration Transferring Phone Software, Application and Media Files • Downloaded software does not have a hardware level included Data required • Download method: Selects the protocol to be used. Value range: "FTP", "HTTPS" Default: "FTP" • Server address: IP address or hostname of the FTP server in use. • Server port: Port number of the FTP server in use. For HTTPS, port 443 is assumed, unless a different port is specified in the HTTPS base URL.
Administration Transferring Phone Software, Application and Media Files |--- Password |--- FTP path |--- HTTPS base URL Related Topics 3.15.3 Phone Software The firmware for the phone can be updated by downloading a new software file to the phone. If an incorrect software image is being attempted to be loaded onto the phone, the phone will reject the request and return to normal operation without reboot.
Administration Transferring Phone Software, Application and Media Files • Filename: Specifies the file name of the phone software. Data required (if not derived from Defaults) • Download method: Selects the protocol to be used. Value range: "FTP", "HTTPS" Default: "FTP" • Server address: IP address or hostname of the FTP/HTTPS server in use. • Server port: Port number of the FTP/HTTPS server in use. Default: 21 • Account: Account at the server (if applicable).
Administration Transferring Phone Software, Application and Media Files |--- Username |--- Password |--- FTP path |--- HTTPS base URL |--- Filename Related Topics 3.15.3.2 Download/Update Phone Software If applicable, phone software should be deployed using the DLS (OpenScape Deployment Service). Alternatively, the download can be triggered from the Web interface or from the Local phone menu. When the download has been successful, the phone will restart and boot up using the new software.
Administration Transferring Phone Software, Application and Media Files 3.15.4 Music on Hold If enabled by the user, the Music on Hold (MoH) sound file is played when a call is put on hold. INFO: The file size for a Music on Hold file is limited to 1 MB. If the file is too large or the contents of the file are not valid, the file will not be stored in the phone. The following formats for Music on Hold are supported: • WAV format.
Administration Transferring Phone Software, Application and Media Files • HTTPS base URL: IP address or hostname of the HTTPS server in use; only applicable if Download method is switched to "HTTPS".
Administration Transferring Phone Software, Application and Media Files Start Download via WBM In the File transfer > Hold music dialog, set After submit to "start download" and press the Submit button. Start Download via Local Phone 1. In the administration menu, set the focus to Hold Music. |--- Admin |--- File Transfer |--- Hold Music Press the > key. A context menu opens. In the context menu, select Download. The download will start immediately. Related Topics 3.15.
Administration Transferring Phone Software, Application and Media Files • MIDI format. MP3 format. The OpenScape Desk Phones (IP 55G only) are able to play MP3 files from 32 kbit/s up to 320 kbit/s. As the memory for user data is limited to 8 MB, a constant bitrate of 48 kbit/sec to 112 kbit/s and a length of max. 1 minute is recommended. Although the phone software can play stereo files, mono files are recommended, as the phone has only 1 loudspeaker.
Administration Transferring Phone Software, Application and Media Files Administration via WBM File transfer > Ringer file Administration via Local Phone |--- Admin |--- File Transfer |--- Ringer |--- Details |--- Use default |--- Download method |--- Server |--- Port |--- Account |--- Username |--- Password |--- FTP path |--- HTTPS base URL |--- Filename Related Topics 3.15.5.2 Download Ringer File If applicable, ring tone files should be deployed using the DLS (OpenScape Deployment Service).
Administration Transferring Phone Software, Application and Media Files Start Download via WBM In the File transfer > Ringer dialog, set After submit to "start download" and press the Submit button. Start Download via Local Phone 1. In the Admin menu, set the focus to Ringer. |--- Admin |--- File Transfer |--- Ringer Press the > key. A context menu opens. In the context menu, select Download. The download will start immediately. Related Topics 3.15.
Administration Transferring Phone Software, Application and Media Files Data required (if not derived from Defaults) • Download method: Selects the protocol to be used. Value range: „FTP“, „HTTPS“ Default: „FTP“ • Server address: IP address or hostname of the FTP/HTTPS server in use. • Server port: Port number of the FTP/HTTPS server in use. Default: 21 • Account: Account at the server (if applicable). • Username: User name for accessing the server.
Administration Speech |--- Password |--- FTP path |--- HTTPS base URL |--- Filename Related Topics 3.15.6.2 Download Dongle Key File If applicable, dongle key files should be deployed using the DLS (OpenScape Deployment Service). Alternatively, the download can be triggered from the Web interface or from the Local phone menu. Start Download via WBM In the File transfer > Dongle key dialog, set After submit to „start download“ and press the Submit button. Start Download via Local Phone 1.
Administration Speech 3.16.1 RTP Base Port The port used for RTP is negotiated during the establishment of a SIP connection. The RTP base port number defines the starting point from which the phone will count up when negotiating. The default value is 5010. The number of the port used for RTCP will be the RTP port number increased by 1. Administration via WBM Network > Port Configuration Administration via Local Phone |--- Admin |--- Network |--- Port Configuration |--- RTP base Related Topics 3.16.
Administration Speech Data required • Silence suppression: Suppression of data transmission on no conversation. Value range: "On", "Off" Default: "Off" • Allow "HD" icon: If "On" an additional icon is shown when codec G.722 is used. Value range: "On", "Off" Default: "On" • Packet size: Size of RTP packets in milliseconds. Value range: "10 ms", "20ms", "30ms", "60ms", "Automatic" Default: "Automatic" • G.711: Parameters for the G. 711 codec.
Administration Password |--- G.729 |--- G.722 |--- Allow "HD" icon Related Topics 3.16.3 Audio Settings The usage of microphone and speaker for speakerphone mode can be controlled by the administrator. Both microphone and loudspeaker can be switched on or off separately. By default, both microphone and loudspeaker are switched on.
Administration Troubleshooting: Lost Password Administration via WBM Security and Policies > Password > Change Admin password Security and Policies > Password > Change User password Administration via Local Phone |--- Admin |--- Security & policies |--- Password |--- Change Admin password |--- Change User password |--- Confirmation Related Topics 3.18 Troubleshooting: Lost Password If the administration and/or user password is lost, and there is no DLS available, new passwords must be provided.
Administration Factory Reset Administration via WBM Maintenance > Restart Phone Related Topics 3.20 Factory Reset This function resets all parameters to their factory settings. A special reset password is required for this operation: "124816". Administration via WBM Maintenance > Factory reset Administration via Local Phone |--- Admin |--- Maintenance |--- Factory reset Related Topics 3.
Administration Display License Information Access minutes defines the time span in minutes within which the SSH connection must be established. After it has expired, a logon via SSH is not possible. The possible values (as of V3) are: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10. Session minutes defines the maximum length in minutes for an SSH connection. After it has expired, the "admin" user is logged out. The possible values are 5, 10, 20, 30, 60. Administration via WBM Maintenance > Secure Shell Related Topics 3.
Administration Diagnostics • Software version: Displays the version of the phone’s firmware. • Last restart: Shows date and time of the last reboot. • Backlight type: Indicates whether the phone has a backlight, and, if applicable, the type of backlight.
Administration Diagnostics Diagnostics > Diagnostic information > View Related Topics 3.23.3 User Access to Diagnostic Information If this option is enabled, extended phone data is also displayed to the user. To view the data, the user must click on the "Diagnostic information" link in the user menu. INFO: The Diagnostic Information can also be viewed by the user on the local phone by selecting User > Diagnostic information.
Administration Diagnostics Administration via WBM Diagnostics > Diagnostic information > User access Related Topics 3.23.4 Diagnostic Call The feature "Rapid Status Diagnostic Call" will provide the possibility to place a diagnostic call, for example by the user, which starts call related tracing on the phone and on involved OpenScape Voice and collect these traces at OpenScape Voice Trace Manager (OSVTM).
Administration Diagnostics The diagnostic call can only be determined during the call so initial traces might get lost. For this reason, user may need to do additional call. This is completely user related and user should be informed about the process. There will not be any restriction to prevent user to dial the prefix. If the prefix is configured by admin, user can always dial the prefix and start a diagnostic call. The prefix has to consist of the leading asterisk followed by three digits and the hash.
Administration Diagnostics |--- LAN information |--- PC autonegotiated |--- PC information Related Topics 3.23.6 LLDP-MED When the phone is connected to a switch with LLDP-MED capabilities, it can receive a VLAN ID and QoS parameters and advertise its own network-related properties. The data is exchanged in TLV (Type-Length-Value) format. Both sent and received LLDP-MED data can be monitored at the administrator interface. INFO: For details on LLDP-MED, please refer to the ANSI/TIA1057 standard.
Administration Diagnostics View Data From WBM Diagnostics > LLDEP-MED TLVs View Data From Local Menu If both sent and received values are concordant, OK is appended to the parameter. If not, an error message is displayed.
Administration Diagnostics |--- MAC_Phy config |--- System cap’s |--- TTL Related Topics 3.23.7 IP Tests For network diagnostics, the OpenScape Desk Phone can ping any host or network device to determine whether it is reachable. Additionally, the IP route to a host or network device can be traced using the traceroute tool contained in the phone software. The Pre Defined Ping tests provide pinging for a pre-defined selection of servers: DLS, SIP server, and SIP registrar.
Administration Diagnostics The recovery process will be triggered when the available main memory (RAM) falls below a given threshold value. As memory consumption is assumed to be higher during working hours, two thresholds are configurable. The High Threshold (MBs) parameter defines the threshold for off-time. For the OpenScape Desk Phone IP 35G, the default value is 10 MB, and for the OpenScape Desk Phone IP 55G, it is 30 MB. With Low Threshold (MBs), the threshold for off-time is defined.
Administration Diagnostics The File size (bytes) parameter sets the maximum file size. When it is reached, the data is saved as old file, and a new file is generated. From then on, the trace data is written to the new file. When the maximum file size is reached again, the data is saved as old file once more, thereby overwriting the previous old file. The default value is 65536. INFO: The absolute maximum file size is 3 000 000 bytes.
Administration Diagnostics • Download old exception file The exception file is stored permanent memory. When the file has reached its size limit, it will be saved as old exception file, and the current exception file is emptied for future messages. The old exception file can be viewed here. • Download old trace file The trace file is stored in permanent memory. When the file has reached its size limit, it will be saved as old trace file, and the current exception file is emptied for future messages.
Administration Diagnostics 204 • Application framework All applications within the phone, e.g. Call view, Call log or Phonebook, are run within the application framework. It is responsible for the switching between different applications and bringing them into and out of focus as appropriate. • Call log The Call log application displays the call history of the phone. • Call view Handles the representation of telephony calls on the phone screen.
Administration Diagnostics • Journal service Responsible for saving and retrieving call history information, which is used by the Call log application. • Media control service Provides the control of media streams (voice, tones, ringing etc. ) within the phone. • Media processing service This is a layer of software between the media control service, the tone generation, and voice engine services. It is also involved in the switching of audio devices such as the handset and loudspeaker.
Administration Diagnostics • SIP messages Traces the SIP messages exchanged by the phone. INFO: After changing the level for the tracing of SIP messages, the phone must be rebooted. Otherwise the changes would have no effect. 206 • SIP signalling Involved in the creation and parsing of SIP messages. This service communicates directly with the SIP stack. • Team Service Primarily concerned with keyset operation. • Tone generation service Handles the generation of the tones and ringers on the phone.
Administration Diagnostics Administration via WBM Diagnostics > Fault Trace Configuration Related Topics 3.23.10 Easy Trace Profiles In order to simplify tracing for a specific problem, the tracing levels can be adjusted using predefined settings. The Easy Trace Profiles provide settings for a specific area, e. g. call connection. On pressing Submit, those pre-defined settings are sent to the phone.
Administration Diagnostics 3.23.10.1 Call Connection Diagnostics > Easy Trace Profiles > Call connection INFO: This Easy Trace profile contains the tracing of SIP messages. Please note that after changing the level for the tracing of SIP messages, the phone must be rebooted. Related Topics 3.23.10.
Administration Diagnostics 3.23.10.3 Call Recording Diagnostics > Easy Trace Profiles > Call recording Related Topics 3.23.10.
Administration Diagnostics 3.23.10.5 DLS Data Errors Diagnostics > Easy Trace Profiles > DLS data errors Related Topics 3.23.10.6 802.1x Diagnostics > Easy Trace Profiles > 802.1x Related Topics 3.23.10.
Administration Diagnostics 3.23.10.8 LAN Connectivity Diagnostics > Easy Trace Profiles > LAN connectivity problems Related Topics 3.23.10.
Administration Diagnostics 3.23.10.10 Mobility Diagnostics > Easy Trace Profiles > Mobility problems Related Topics 3.23.10.11 Phone administration Diagnostics > Easy Trace Profiles > Phone administration problems Related Topics 3.23.10.
Administration Diagnostics 3.23.10.13 SIP Standard Multiline Diagnostics > Easy Trace Profiles > SIP Standard Multiline problems Related Topics 3.23.10.
Administration Diagnostics 3.23.10.15 Speech Diagnostics > Easy Trace Profiles > Speech problems Related Topics 3.23.10.16 Tone Diagnostics > Easy Trace Profiles > Tone problems Related Topics 3.23.10.
Administration Diagnostics 3.23.10.18 Clear All Profiles (No Tracing for All Services) Diagnostics > Easy Trace Profiles > Clear all profiles Related Topics 3.23.
Administration Diagnostics 3.23.11.1 Conditions and Thresholds for Report Generation INFO: For details about the functionality, please refer to the Release Notes. The generation of QoS (Quality of Service) reports which are sent to a QCU server (see SNMP) is configured here. Data required • Report mode: Sets the conditions for generating a QoS report. Value range: – "OFF": No reports are generated. – "EOS Threshold exceeded": Default value.
Administration Diagnostics • Consecutive lost packets: When the number of lost packets following one another exceeds this maximum value during the observation interval, a report is created. Default: 2 • Consecutive good packets: When the number of good packets following one another falls below this minimum value, a report is created. Default: 8 • Resend last report: If checked, the previous report is sent once again on pressing Submit.
Administration Diagnostics | |--- Minimum session length |--- Send now |--- Thresholds |--- Maximum jitter |--- Round-trip delay |--- Non-compressing: |--- ...Lost packets (K) |--- ...Lost consecutive |--- ...Good consecutive |--- Compressing: |--- ...Lost packets (K) |--- ...Lost consecutive |--- ...Good consecutive Related Topics 3.23.11.2 View Report OpenScape Desk Phones generate QoS reports using a HiPath specific format, QDC (QoS Data Collection). The reports created for the last 6 sessions, i. e.
Administration Diagnostics – Bit 2: Threshold for lost packets was exceeded. – Bit 3: Threshold for consecutive lost packets was exceeded. – Bit 4: Threshold for consecutive good packets was exceeded. • IP address (local): IP address of the local phone. • Port number (local): RTP receiving port of the local phone. • IP address (remote): IP address of the remote phone that took part in the session. • Port number (remote): RTP sending port of the local phone.
Administration Diagnostics 220 • Consecutive good packets (CGP): List of sequences consecutive packets that were all processed, grouped according to the amount of packets per sequence. The first number in the list counts single good packets, the second number counts sequences of two good packets, and so on. The last number counts sequences of more than 10 good packets. All values are reset to 0 after an interval without packet loss.
Administration Diagnostics Data viewing via WBM Diagnostics > QoS reports > View Session Data Related Topics 3.23.12 Core dump If Enable core dump is checked, a core dump will be initiated in case of a severe error. The core dump will be saved to a file. By default, this function is activated. When File size unlimited is checked, there is no size limit for the core dump file. By default, it is not checked. The maximum size for core dump files in MBytes can be chosen in the Limited file size (MBs) field.
Administration Diagnostics If one or more core dump file exist, hyperlinks for downloading will be created automatically. Administration via WBM Diagnostics > Miscellaneous > Core dump Related Topics 3.23.13 Remote Tracing – Syslog All trace messages created by the components of the phone software can be sent to a remote server using the syslog protocol. This is helpful especially for longterm observations with a greater number of phones.
Administration Diagnostics Administration via WBM Maintenance > Remote Trace Related Topics 3.23.14 HPT Interface (For Service Staff) For special diagnosis and maintenance tasks, the service staff may employ the HPT tool, which is able to control and observe an OpenScape Desk Phone remotely. For security reasons, this tool can only be used when a dongle key file is uploaded to the phone (see Dongle Key). This key is accessible to the service staff only.
Administration MWI LED 3.24 MWI LED This configurable item allows the administrator to control how new Voice Mails are indicated to the user - via the Messages key LED only, or via the Alert Bar LED only, or via both LEDs. The selection field offers the choice between: • "Key only" (default) • "Key & AlertBar" • "AlertBar only" Default setting is "AlertBar only". After a factory reset, the system will be reset to this value.
Administration Missed Call LED Administration via Local Phone | --- Admin |--- System |--- Features |--- Configuration |--- General |--- MWI LED Related Topics 3.25 Missed Call LED This configurable item allows the administrator to control how new Missed Calls are indicated to the user - via the Messages key LED only, via the Alert Bar LED only, via both LEDs, or No LED.
Administration Missed Call LED Administration via WBM System > Features > Configuration > Missed call LED Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Missed call LED Related Topics 226 A31003-D3000-M100-01-76A9, 02-2013 OpenScape Desk Phone IP, Phone Administration, Administrator Documentation
Administration Impact Level Notification 3.26 Impact Level Notification Communications for the Public Sector Network (PSN) is seen as originating from, or terminating to, zones with differing 'impact' levels (the impact level indicates how the phone user should handle the call conversation). The purpose is to notify the OpenScape Desk Phone users when they are connecting or in a call where another party in the call is in a lower Impact Level (IL) zone.
Administration Impact Level Notification Administration via WBM System > Features > Configuration > Impact level ringer The phone plays the configured Lower IL ringer when the call is from a Lower IL. The ringer has to be configured in the ringer setting table (see Distinctive Ringing).
Technical Reference Default Port List 4 Technical Reference Related Topics 4.1 Default Port List The following table contains all default ports, resp. port ranges, and protocols used by the services running on OpenScape SIP phones.
Technical Reference Troubleshooting: Error Codes Service SNTP client; receives time -information in broadcast operation Server Default Port 123 Client Default Port Protocol Stack --- SNTP / UDP Web server for unencrypted WBM 8085 access (up to firmware version V1.
Technical Reference Troubleshooting: Error Codes Problem Description Error code Network Problem No network connection LI1 Not Initialised Waiting for data I1 Unable to use LAN 802.
Examples and HowTos Canonical Dialing 5 Examples and HowTos Related Topics 5.1 Canonical Dialing Related Topics 5.1.1 Canonical Dialing Settings The following example shows settings suitable for the conversion of given dial strings to canonical format. The example phone is located in Nottingham, UK. Parameter Example value Explanation Local country code 44 International country code for the UK. National prefix digit 0 Used in front of national codes when dialed -without international prefix.
Examples and HowTos Canonical Dialing Parameter Example value Explanation Local code <1> 780 Enterprise node prefix (here: Nottingham). International code <1> +44115943 Equivalent prefix to access numbers on this node from the PSTN. Here, the prefix used by the PSTN (DID/DDI: direct inward dialing) is 943, which differs from the enterprise node prefix used within the enterprise network. Local code <2> 722 Enterprise node prefix (here: Munich).
Examples and HowTos An LLDP-Med Example International gateway code Use national code Number stored in the phone book +49897222345 Dial string sent when dialing from the phone book Internal numbers = Local enterprise form 2345 Internal numbers = Always add node 7802345 Internal numbers = Use external numbers 9432345 Example 3: External number, same local national code as the local phone User entry 011511234567 External numbers Local public form External access code Not required Internationa
Examples and HowTos Example Dial Plan The following status is displayed for the MAC_Phy config parameters: AutoSet enabled = Incompatible MAU = Incompatible Related Topics 5.3 Example Dial Plan Related Topics 5.3.1 Introduction A dial plan is a set of rules that determine the phone’s behavior on digit entry by the user. Up to 48 rules are possible. With OpenScape Desk Phones, a dial plan rule is constructed from 9 parameters. In the following, the setup of a dial plan is explained.
Examples and HowTos Example Dial Plan • Minimum length: The dial plan rule will not initiate the sending of digits until at least this number of digits have been entered. However, the digits will be sent after the delay configured in User menu > Configuration > Outgoing calls > Autodial delay (seconds). • Maximum length: Automatic sending will occur when this number of digits have been dialed. If not specified, then the digits will be sent when the timer expires, or a terminating character is entered.
Examples and HowTos Example Dial Plan 5) Click on to create the first dial plan rule. 6) Enter the following data: Parameter Value Description/Remarks Digit string 3 This rule matches numbers beginning with 3. For instance, theses might be internal numbers. Action S When all criteria are met, the number is sent to the server. Minimum length 4 This rule matches numbers with a length of 4 digits.
Examples and HowTos Example Dial Plan Parameter Value Description/Remarks Digit string 011 This rule matches numbers beginning with 011. In the USA, this digit string is the prefix international calls. Action S When the entered digit string reaches the Minimum length, the Timer is started. On expiry, the digit string is sent. Minimum length 4 When the length of the digit sequence entered by the user reaches this value, the Timer is started.
Glossary Example Dial Plan 6 Glossary A Address of Record (AoR) A SIP URI that represents the "public address" of a SIP user resp. a phone or line. The format is similar to an E-mail address: "username@hostname". ADPCM Adaptive Differential Pulse Code Modulation. A compressed encoding method for audio signals which are to be transmitted by a low bandwidth. As opposed to regular PCM, a sample is coded as the difference between its predicted value and its real value.
Glossary Example Dial Plan DNS Domain Name System. Performs the translation of network domain names and computer hostnames to IP addresses. DTMF Dual Tone Multi Frequency. A means of signaling between a phone and e. g. a voicemail facility. The signals can be transmitted either in-band, i. e. within the speech band, or out-band, i. e. in a separate signaling channel. E EAP Extensible Authentication Protocol. An authentication framework that is frequently used in WLAN networks. It is defined in RFC 3748.
Glossary Example Dial Plan I IP Internet Protocol. A data-oriented network layer protocol used for transferring data across a packet-switched internetwork. Within this network layer, reliability is not guaranteed. IP address The unique address of a terminal device in the network. It consists of four number blocks of 0 to 255 each, separated by a point. J Jitter Latency fluctuations in the data transmission resulting in distorted sound. L LAN Local Area Network.
Glossary Example Dial Plan MAC Address Media Access Control address. Unique 48-bit identifier attached to network adapters. MDI-X Media Dependent Interface crossover (X). The send and receive pins are inverted. This MDI allows the connection of two endpoints without using a crossover cable. When Auto MDI-X is available, the MDI can switch between regular MDI and MDI-X automatically, depending on the connected device. MIB Management Information Base.
Glossary Example Dial Plan QoS Quality of Service. The term refers to control mechanisms that can provide different priority to different users or data flows, or guarantee a certain level of performance to a data flow in accordance with requests from the application program. The OpenScape Desk Phone allows for the setting of QoS parameters on layer 2 and layer 3 (DiffServ). QDC QoS Data Collection.
Glossary Example Dial Plan SNTP Simple Network Time Protocol. Used to synchronize the time of a terminal device with a timeserver. Subnet Mask To discern the network part from the host part of an IP address, a device performs an AND operation on the IP address and the network mask. The network classes A, B, and C each have a subnet mask that demasks the relevant bits: 255.0.0.0 for Class A, 255.255.0.0 for Class B and 255.255.255.0 for Class C.
Glossary Example Dial Plan VLAN Virtual Local Area Network. A method of creating several independent logical networks within a physical network. For example, an existing network can be separated into a data and a voice VLAN. VoIP Voice over IP. A term for the protocols and technologies enabling the routing of voice conversations over the internet or through any other IP-based network W WAP Wireless Application Protocol.
Index Symbols (Message Waiting Indicator) 242 Numerics 2nd Alert 145 802.
Index DTMF playback 190 E Easy Trace Profiles 207, 208, 209, 210, 211, 212, 213, 214, 215 Call Recording 209 Emergency Number 80, 163 Error Codes 230 External Access Code 164 External Numbers 164 Initial Digits 163 Internal Numbers 164 International Code (Local Country Code) 163 International Gateway Code 164 International Prefix (International Access Code) 163 IP 19, 54, 58, 241 IPv4/IPv6 configuration 55 J Join Two Calls 132 F K Factory Reset 192 Factory reset 71 Factory reset claw 71 Fault Trace
Index N Q National Prefix (Trunk Prefix) 163 Navigation keys 12, 41 Network port configuration 43 No Tracing for All Services 215 NonCall trans 97 Non-INVITE 97 Number 18, 78 QCU 66 QoS 48 QoS Reports 215 Quick Start 16 R O OCSP 77 OCSR failure 73 Off 130 Official website, Siemens Enterprise Communications 10 OpenScape Voice (Registration) 32 OpenStage_SIP_FAQ#List_of_error_codes 231 Operator Code 163 Originating line preference 152 Outbound Proxy 90 P Password 73, 74, 190, 191 PBX 242 PC port 42 Ph
Index 10 Siemens Enterprise Wiki 10 Silence suppression 188 SIP 20, 85, 86, 88, 91, 92 SIP server 78 SIP Standard Multiline 213 SIP Standard Singleline 213 SNMP 65, 243 SNTP 83 Software (Download) 177 Special Ringers 172 Specific Routing 58 Speech 214 SRTP Type 70 SRTP type 68, 69 SSH - Secure Shell Access 192 Startup Procedure 34 Subnet Mask 19 Survivability 94 System based 116 User Password 74 V View Report 218 VLAN 21, 43 VLAN ID configuration 46 Voice Mail Number 80 W Warm Phone 105 WBM (Web Based M
