Administrator Guide Optiset E Entry, Basic, Standard, Advance, Advance Plus, Advance Conference, and Liberator for Hicom 300 E CS
Warning: Hackers who unlawfully gain access to customer telecommunications systems to make long distance telephone calls that are then billed to the system owner are criminals. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. Siemens will not accept liability for any damages, including long distance charges, which result from unauthorized use.
Contents Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi How To Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optiset E Control Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optiset E Data Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optiset E Headset Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optiset E Headset Plus Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . Optiset E ISDN Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optiset E Phone Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 4. Using the Optiset E Liberator Phone . . . . . . . . . . . . Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting a Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the Audio Settings . . . . . . . . . . . . . .
Station Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trunk Callback Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trunk Standby Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41 5-46 5-47 5-47 5-48 Chapter 6. Answering Calls . . .
Forced Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Remote Authorization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Class of Service Changeover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trace Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-15 9-16 9-17 9-18 Appendix A. Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . Feature Access Codes . . . . . . . . . . . .
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Figures Figure 1-1. Figure 1-2. Figure 1-3. Figure 1-4. Figure 1-5. Figure 1-6. Figure 1-7. Figure 1-8. Figure 1-9. Figure 1-10. Figure 1-11. Figure 1-12. Figure 1-13. Optiset E Telephones . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Optiset E Entry Telephone . . . . . . . . . . . . . . . . . . . . . 1-2 Optiset E Basic Telephone . . . . . . . . . . . . . . . . . . . . . 1-3 Optiset E Standard, Advance, Advance Plus, and Advance Conference Telephones . . . . . . . . . . . . .
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Tables Table 1–1. Table 1–2. Table 1–3. Table A–1. Table A–2. Table D–1. Table E–1. Table E–2. Table E–3. Table E–4. Table E–5. Table E–6. Table E–7. Table E–8. Table E–9. Line Key Status Light Flash Rates . . . . . . . . . . . . 1-21 Rings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23 Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24 Phone Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4 Non-Display Phone Test Access Codes . .
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How To Use This Guide This guide explains how to use the many features of the Optiset E series telephones on the Siemens Hicom 300 E Communications Server. Be sure to read Chapter 1, “Introduction”, Chapter 3, “Using the Phones”, and Chapter 4, “Using the Optiset E Liberator Phone”, which explain the basic features of these telephones. Then look through the rest of the book and read about the additional features.
Chapter 6 Answering Calls describes the features available for receiving calls. Chapter 7 Moving Calls explains the features available for forwarding calls to other extensions and placing calls on system hold. Chapter 8 Blocking Calls explains the features the user can employ to prevent calls from reaching his or her telephone.
Related Publications The following list presents the titles and brief descriptions of other useful Siemens publications. Please refer to the book’s order number when requesting a publication from your Siemens representative. Order No. Title and Description G281-0288 The Siemens Hicom 300 E CS System Configuration and EMML Reference Manual explains how to configure the Siemens Hicom 300 E Communications Server, including telephony features.
Information Guide provides information on maintaining spare parts and shipping broken telephones back to the factory for repair or replacement. GU30-1533 Customer Setup Installation Instructions is the basic guide for the Customer Setup program, which allows customers to install their own telephones. This guide contains detailed installation instructions for all presently shipping Siemens telephone products and related options.
The Optiset E Telephones Chapter 1 introduces the basic characteristics of the Optiset E products. These digital telephones work with a company’s Siemens Hicom 300 E Communications Server to provide advanced, easy-touse telephone features. The communications server is a facility’s internal telecommunications system. Seven Optiset E models are available: the Optiset E Entry, Basic, Standard, Advance, Advance Plus, Advance Conference, and Liberator telephones.
Note: For the numbers required when ordering Optiset E Series telephones, modules, parts, and accessories, see Appendix E, “Ordering Information.” Optiset E Entry Telephone 1) 4) + 2) – 3) ABC DEF GHI JKL MNO 4 5 26 3 7 48 59 6 70 8 9 1 PQRS TUV WXYZ 5) 0 Figure 1-2.
The Optiset E Basic telephone has a speaker and eight feature keys that may be used for up to four multiple-line extensions and for features programmed at the communications server. In addition, it has one option bay underneath its base that supports the following userinstallable bay option modules: • Optiset E Analog Adapter • Optiset E Data Adapter • Optiset E ISDN Adapter • Optiset E Phone Adapter 4) 1) 2) 3) GHI JKL MNO 4 15 26 3 7 48 59 6 70 8 9 PQRS TUV WXYZ 5) 0 Figure 1-3.
Optiset E Standard, Advance, Advance Plus, and Advance Conference Telephones The Optiset E Standard, Advance, Advance Plus, and Advance Conference telephones have twelve feature keys that may be used for multiple-line extensions and features programmed at the communications server. In addition, these phones have a 2-line, tiltable display with up to 24 characters per line, and three guidance keys for working with the Siemens OptiGuide display.
The Optiset E Standard telephone has a microphone for a two-way speakerphone and does not support user-installable option modules. Standard microphone Figure 1-5.
These phones also support up to four, side-mounted Optiset E Key Module options, for a total of 64 additional feature keys and up to 29 line extensions. The Optiset E Advance Plus telephone also has a microphone for a two-way speakerphone. The Optiset E Advance Conference telephone has a microphone for a full duplex speakerphone. Advance Figure 1-6. Optiset E Advance Telephone microphone Figure 1-7. Optiset E Advance Plus Telephone microphone Figure 1-8.
The Optiset E Liberator phone is a lightweight handset with the technology to handle roaming within a single cell (150 feet radius). The Optiset E Liberator telephone has two rows of function keys. The upper row contains four keys that may be used for multiple line extensions and/or features programmed at the communications server. Line keys are used to answer and place calls. Feature keys provide access to the communications server system features such as Hold, Transfer, Conference, and Mailbox.
• Icons: there are four fixed icons within the LCD display specifically designed for indication of TALK mode, battery low alert, LOCK mode, and message waiting notification. • AutoStandby: automatically hangs up the call when you return the handset to the charger. • AutoTalk: automatically places the handset in Talk mode when you pick up the handset from the charger while it is receiving a call. • Ringer volume control: provides different settings for the ringing pattern and vibration.
1. Introduction • Wall mountable charging unit: you have the option to install your charging unit on a wall. 1) Base Unit 2) 3) 6) 10) 4) 7) talk 5) chan vol F1 9) xfer F2 conf F3 hold 1 8) 13) F4 mut e 2 abc 3 def 4 ghi 5 jkl 7 pqrs 11) 8 tuv * 6 mno 12) 9 wxyz 0 oper # Sie me 14) ns 15) Cordless Handset Charging Unit os000035 Figure 1-9.
Installing Your Optiset E Liberator Telephone The base unit of the Optiset E Liberator phone can be placed on a desk or tabletop near a standard 120V AC outlet and telephone line jack. The base unit and charging unit can also be mounted on a wall. Select a location for the Optiset E Liberator phone to limit exposure to excessive heat or humidity. Keep the base unit and handset away from sources of electrical noise such as motors, fluorescent lighting, or computers.
Charge the handset battery pack ➩ Remove the battery cover by pressing the latch and sliding the cover down and off of the handset. ➩ Slide the battery pack down into the handset. ➩ Place the cover and slide the cover up until it latches into the handset. ➩ Place the handset in the front slot of the charging unit. ➩ Make sure the CHARGE 1 indicator lights.
Wall Mount Installation The base unit of the Optiset E Liberator telephone is designed to be mounted on a standard wall plate or directly on a wall. Standard Wall Plate Mounting Attach the wall mount stand to the base unit ➩ Slide the wall mount stand into the notches at the top of the base unit. Rotate the wall mount stand down and snap it into place. Attach the AC adapter cord to the base unit ➩ Plug one end of the AC adapter into the base unit.
If you do not have a standard wall plate, you can mount your base unit directly on a wall. Before mounting your base unit, consider the following: • Select a location away from electrical cables, pipes, or other items behind the mounting location that could cause a hazard when inserting screws into the wall. • Make sure the wall material is capable of supporting the weight of the base unit. • Use #10 screws with anchoring devices suitable for the wall material where the base unit will be placed.
Charging Unit Wall Mounting The charging unit is also designed to be wall mounted. Before mounting your charging unit, consider the following: • Select a location away from electrical cables, pipes, or other items behind the mounting location that could cause a hazard when inserting screws into the wall. • Make sure the wall material is capable of supporting the weight of the charging unit. • Use #10 screws with anchoring devices suitable for the wall material where the charging unit will be placed.
The Optiset E Liberator telephone supports the following options: • Optiset E Liberator Quick Disconnect Headset • Optiset E Liberator Non Quick Disconnect Headset • Optiset E Liberator Backup AC Adapter Installation of Options The optional headset provides a hands-free option for the Optiset E Liberator phone. Operation of the phone using a headset is exactly the same as using the handset. However, you will hear through the headset speaker and talk through the headset microphone.
The Basics Line Keys An Optiset E telephone has a separate line key for every extension that appears on the phone. The line keys are used to answer and place calls. Any programmable key on the phone can be set up at the communications server to be a line key. Multiple Line Appearance An Optiset E telephone may have multiple extensions, each of which is assigned a separate line key. These line keys can be of different types.
▲ ✓ ▲ Guidance Keys The three guidance keys on the phone are used to scroll through the prompts that appear in the OptiGuide display and to select features. • The option. • The option. ▲ The ✓ key (Select) is used to select or start the displayed feature or function. key (Scroll Back) is used to scroll to the previous ▲ • key (Scroll Forward) is used to scroll to the next For information on how to use the dialog keys with the display, see “Using the OptiGuide Display” on page 3-22.
System Features Each phone in the system is set up individually at the communications server to have specific telephone features. Therefore, a user may find that some features included in this guide are not available on his or her phone. Feature Keys Feature keys provide access to the communications server system features such as Hold, Transfer, Mailbox, and Program. The user can press the key labeled with the feature name to gain access to the feature.
Callback Key: The Callback key can help a user complete calls to extensions that are busy, ringing, or in Do Not Disturb mode. (See “Callback Request” on page 5-5 for more information.) It also lets a user return calls to parties that have left reminder messages and to the PhoneMail system. (See “Using the Mailbox” on page 3-29.) Clear Key: The Clear key can be used to remove or cancel information shown on a phone’s display when it is in program mode.
Time Key: On a display telephone, pressing the Time key displays the current day, date, and time. Transfer Key: The Transfer key lets the user transfer a call to another extension or to the company’s operator. (See “Transfer” on page 3-19.) The Transfer key also places on temporary hold 1any call that is in progress, and can be used to dial a feature access code or a second party. (See “Feature Access Codes” on page 1-20.
The red status lights next to the line keys show what is happening on those lines. A line key status light may turn on steadily, blink, or flash at different rates to signal the status of that line. Table 1–1.
Volume Keys The Volume Up + and Volume Down - keys are used to adjust the phone’s voice volume. While on a call, the user can press + repeatedly to raise the volume of the voice he or she is listening to, or press - to lower it, until the desired volume is reached. Holding down either key only changes the volume one step. When the user hangs up or switches to another call, the voice volume returns to the default level.
A phone makes different sounds to indicate what’s going on. Rings occur on a line that is not in use, and indicate an incoming call. Tones occur while a phone is in use and provide information about calls and features. Table 1–2. Rings Sound Meaning Single (repeated) Internal call Double (repeated) External call Triple (repeated) Callback Note: This ring cadence is composed of 3 short rings. Long (repeated) Intercom call or hunt group call Note: For release 6.
Table 1–3. Tones Sound Meaning Broken dial tone, interrupted every 1/2 sec. The phone is in Do Not Disturb or Forwarding mode. Broken dial tone, interrupted every 1 1/2 sec. A reminder message or PhoneMail notification is waiting. Busy tone The party that has been dialed is already on the phone. Busy tone that changes to a very fast busy tone The user cannot queue for the called party. Dial tone The user can make a call or invoke a feature.
1. Introduction Table 1–3. Tones Sound Meaning 3 short tones (confirmation tone) A feature has been successfully activated. 3 short tones followed by dial tone Additional input, such as a PIN, is required. 30-sec. tone after dialing There is a long queue for an outgoing trunk. 2 short tones every 20 secs. External call waiting Very short tone after dialing The user has been routed to the next outgoing trunk or to a more expensive route.
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Chapter 2 Optiset E Option Modules The Optiset E Basic, Advance, Advance Plus, and Advance Conference telephones support Optiset E option modules that can be installed in the bays underneath them. These modules simply snap into place, and all are the same size and shape. Labels on the modules clearly identify their type. For rules for the option module configurations to help avoid B-channel contention, see Appendix F, “Configuration Rules.” Figure 1-10.
Optiset E Control Adapter The Optiset E Control Adapter lets the user connect an Optiset E phone to a computer via a 9-pin EIA-232-E connection. This option module provides a full Telephony Application Programming Interface (TAPI) compliant Computer Telephony Interface (CTI) application and simple AT command set dialing interface. ComManager, for example, is a TAPI compliant application that works with the Control Adapter.
Optiset E Headset Adapter Note: Only the Optiset E Advance, Advance Plus, and Advance Conference telephones support this option. When a headset is plugged into the option, the speakerphone in these telephones does not function. Optiset E Headset Plus Adapter The Optiset E Headset Plus Adapter lets the user plug one or two carbon microphone-type headsets and a recorder into a phone.
Optiset E ISDN Adapter The Optiset E ISDN Adapter lets the user connect ISDN S0 bus devices such as phones, PC cards, LAN Bridges, G4 fax machines, and video equipment to a phone via an RJ45 connector. It supports up to 64 kilobytes per second simultaneously on each bearer channel. Note: The Optiset E ISDN Adapter will only work properly in a primary phone, not in a phone attached to another phone with the Optiset E Phone Adapter. See “Optiset E Phone Adapter” on page 4.
With the OTA, a teleworker can replicate the configuration of his or her office with regard to the PC and telephone equipment. The OTA option requires a PC running the OTA Service Sofware, a local power supply, and any one of the Optiset E display phones. The adapter is a standard bay option module that can be installed underneath the base of the phone, however, it can operate while not plugged into a telephone. 2.
Installation of Bay Option Modules 2 1 3 4 5 1 To install a bay option module 2-6 ➩ Disconnect the phone line from the wall jack or phone and place the phone ➀ on a soft surface with the keypad facing down. ➩ Hold the adapter ➁ with the male connector strip facing down and mount it in one of the two mounting locations on the bottom of the phone, sliding the two tabs ➂ into the two slots ➃.
To complete installation of the Analog Adapter ➩ Connect an analog terminal to the 6-pin port on the back of the Analog Adapter (connecting tip/ring to pins 3 and 4). ➩ Reconnect the phone line to the phone. To complete installation of the Control Adapter To complete installation of the Data Adapter To complete installation of the Headset Adapter To complete installation of the Headset Plus adapter ➩ Connect the personal computer to the 9-pin (RS-232) connector on the back of the Control Adapter.
To complete installation of the ISDN Adapter ➩ Connect the ISDN terminal to the adapter. ➩ Reconnect the phone line to the phone. To complete installation of the Phone Adapter ➩ Connect the secondary Optiset E phone into the RJ11 connector on the adapter. ➩ Reconnect the phone line to the phone. ➩ Connect the 9-pin data cable between the OTA and the COM port of the PC. ➩ Connect the custom cable (model no. 69951) to the Up0/E from the OTA to the local power supply.
Note: Only the Optiset E Advance, Advance Plus, and Advance Conference telephones support this option. Wall mount kits do not support phones with an Optiset E Key Module attached. 2. Optiset E Option Modules Figure 1-11. Optiset E Key Module To install a Key Module ➩ Snap the Key Module into the right side of the Optiset E telephone. The latches on the left side of the Key Module fit into slots on the phone. ➩ Turn the Key Module and phone upside down.
latches slot for cable for next Key Module connector for cable for next Key Module connector for Key Module cable to phone Figure 1-12.
Optiset E Privacy Module The Optiset E Privacy Module supports Public-key encryption and decryption to provide a high degree of security for voice conversations. Two units are required, one local and one remote. Note: The term "secure" as it is used in this document is synonymous with "private" and is meant to imply only that the conversation is encrypted.
To put the Optiset E Privacy Module into service ➩ Attach the connection cable to the Optiset E Privacy Module. ➩ Insert the handset coil cable at the side of the Optiset Privacy Module. ➩ Connect the link to the plug-type AC adapter. ➩ Insert brief operating instructions in the required language. ➩ Connect the subscriber line to the telephone. ➩ Plug the AC adapter into an outlet. The Optiset E module automatically performs a self-test when it is connected to the power supply.
3) Both users agree to use their Privacy Modules for security. 4) One user (either A or B) presses the “Secure” key on his or her Privacy Module. 5) The users conduct their secure conversation. 6) If the users want to return to normal operation, one of them presses the “Secure” key on his or her Privacy Module. Red LED Green LED Secure Key (under Securecover) Key Display Figure 1-13.
The Optiset E Distance Adapter connects to the communications server via an SLMQ port at the far end of the 18,000 feet cable. An Optiset E phone is connected to the Up0/ E port of the Distance Adapter. The attached phone can be 300 feet away from the Distance Adapter. Optiset E Local Power Supply The Optiset E Local Power Supply is required for the Optiset E Analog Adapter and for any secondary Optiset E phone that has a bay option module. (See “Optiset E Phone Adapter” on page 2-4.
➩ Plug the line cord (PN 51A4871) ➀ that comes with the power supply into the jack on the phone and into the jack on the power supply labeled . Digital Plug one end ➁ of the line cord that you disconnected from the phone into the jack on the power supply labeled . ➩ Plug the other end ➂ of this cord into the wall jack. Note that you could plug it into an Optiset E Phone Adapter installed in another properly installed phone instead.
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Chapter 3 Using the Phones This chapter provides an overview on how to use the Optiset E series telephones. Note: The Optiset E Liberator telephone operates slightly differently from the other Optiset E series phones and is covered in Chapter 4, “Using the Optiset E Liberator Phone.” Quick and Easy To make a call from the primary line ➩ Lift the handset and use the key pad to dial. To make a call from a secondary line ➩ Lift the handset. ➩ Press the line key and use the key pad to dial.
Making a Call Before dialing a number or using a feature access code the user must get a dial tone. The dial tone is an indication that the system is ready to accept a request.
Internal Calls Calling an Extension in the Telephone System Every phone in a company’s Siemens telephone system has an extension. To call another extension ➩ Get a dial tone. ➩ Dial the extension. If the user is a member of a community (com) group, he or she can dial a short code instead of an extension to call another member in the group. (See “Community (Com) Group Speaker Call” on page 5-22.
• Conference - lets the user have up to eight parties, including himself, in a telephone conversation. (See “Conference” on page 5-7.) • Consultation - lets the user talk privately with a second party while the first party is waiting on consultation hold. (See “Consultation” on page 5-13.) • Direct Station Select - lets the user monitor the status of, and autodial, an extension that he or she specifies. (See “Direct Station Select (DSS)” on page 5-15.
• Station Speed Dialing - lets the user set up single-digit codes for frequently dialed extensions or feature access codes, so that he or she can dial the code instead of the whole extension or feature access code. (See “Station Speed Dialing” on page 5-41.) • Transfer - lets the user move a call to another party and then hang up. (See “Transfer” on page 3-19.) • Two-Way Speaker Call - lets the user make a two-way call to the speaker of another telephone. (See “Two-Way Speaker Call” on page 5-38.) 3.
External Calls Calling an Outside Number To call outside the communications server system, the user must first dial the trunk (outside line) access code before dialing the number. If all trunks are busy, the user will hear a fast busy tone. If the system has queuing, the user will receive the queuing tone and can then use Trunk Callback Queuing or Trunk Standby Queuing to wait for the next available trunk. See “Trunk Callback Queuing” on page 5-47 and “Trunk Standby Queuing” on page 5-48.
Features Used with External Calls The following features can be used with external calls: Conference - lets the user have up to eight parties, including himself, in a telephone conversation. The other parties can be on trunks (outside lines). (See “Conference” on page 5-7.) • Consultation - lets the user talk with a second party while the first party is waiting on consultation hold. (See “Consultation” on page 5-13.
• System Speed Dialing - lets the user dial short codes, set up at the communications server, for frequently called outside numbers. (See “System Speed Dialing” on page 5-46.) • Transfer - lets the user move a call to another party and then hang up. (See “Transfer” on page 3-19.) • Trunk Queuing - directs the communications server to help the user complete a call to an outside number when all trunks (outside lines) in the company’s system are busy.
Using the Speaker The Optiset E telephones each have a speaker for receiving calls or listening to the PhoneMail system. On Optiset E models (Basic and Advance) that only have a speaker and not a microphone, the user must lift the handset to speak to the other party. Note: The speaker on the Optiset E Entry telephone is used only for the ringer. ➩ Pick up the handset. The blinking status light next to the line key turns on steadily.
Using the Speakerphone The Optiset E Standard and Advance Plus models have a two-way speakerphone, consisting of a speaker and a microphone. The Advance Conference model has a full duplex speakerphone, consisting of a speaker and a microphone. Either the handset or the speakerphone can be used to make or answer calls. ➩ Press the primary line key or the Speaker key to get a dial tone. ➩ Use the key pad to dial the number. ➩ Press the line key to get a dial tone. ➩ Use the key pad to dial the number.
Voice Transmission The Optiset E Standard and Advance Plus speakerphone is half duplex, meaning that it only allows voice transmission in one direction at a time. Therefore, the user and the other party cannot talk simultaneously. Also, if the user is speaking he or she may not hear voice interruptions or background noise, but this does not mean the call has been disconnected.
However, should an annoying echo be heard during a speakerphone call, you can select an alternate mode to reduce the echo. For information on how to adjust the speakerphone settings, see “Using the OptiGuide Display” on page 3-22. Muting the Speakerphone If the user has a Mute key, he or she can press it to turn off the microphone, so that he or she can carry on a conversation in the room that the other party on the line cannot hear.
To use Open Listening during a handset call ➩ On a display phone, press the Menu key. ➩ Scroll to More features? and select it. ➩ Scroll to Open listen/Speaker? and select it. OR To use Open Listening during a speakerphone call On any phone, press the Speaker key during the conversation. ➩ On a display phone, lift the handset during the conversation. ➩ Press the Menu key. ➩ Scroll to More features? and select it. ➩ Scroll to Open listen/Speaker? and select it.
Hold Putting a Call on Hold The Hold key lets the user hang up a line without disconnecting the other party. If he or she does not retrieve the call after a certain period of time (determined by the communications server), his or her telephone rings. If it is an external call and the user does not answer, the call is transferred to the operator. To make another call after placing a call on hold, the user can use another line.
When a Party Puts the User on Hold If the user is using the handset and someone puts him on hold, the user may want to switch to the speakerphone to leave his hands free. If the user has a Speaker key, he can press it and hang up. His hands are free, and he can hear when his party reconnects to the call. Note that a high noise level near the telephone may prevent the speakerphone from allowing voice transmission from the other party. (See “Voice Transmission” on page 3-11.
To put a call on private hold ➩ On a display phone, press the Menu key. ➩ Scroll to More features? and select it. ➩ Scroll to Private hold? and select it. OR To connect to the call again 3-16 ➩ On any phone, press the Private Hold (HOLDPVT) key. ➩ Press the line key next to the flashing status light, or lift the handset and press the line key.
Preview The Preview feature lets the user view information associated with any line configured on the phone. The user can preview information when the phone is active on a call or when the phone is idle. The user can see the following: • the identity of the caller on a line configured to ring on the user’s phone (including recalling lines from hold, park, system hold, and transfer.) • the identity of the caller for the line you are currently using.
Initiate a hands-free speakerphone operation. Refer to “Using the Speakerphone” on page 3-10 for information on how to make a call on the speakerphone. OR Place the handset on-hook if it is off-hook. OR Place the handset off-hook if it is on-hook. To answer a call on a Preview line ➩ If your phone is idle, go off-hook and begin speaking while the preview information is displayed. If you are active on a call, turn the Preview key off before answering the call.
Transfer The Transfer feature lets the user move a call to another party and then hang up. The other party can be an extension, the company operator, or an outside number if the communications server is set up to do this. In this guide, we assume that the user must dial 0 to reach an operator, but a different number can be set up at the communications server for this.
Note: On a display telephone, the display notifies you if the extension to which you are transferring the call is in Do Not Disturb mode. If you do not have a display telephone and the extension is in the Do Not Disturb mode, the communications server calls you back after you hang up. When you answer, you are connected with the original party. To reconnect to the original call ➩ Before hanging up, scroll to Release and return? and select it.
Connect The Connect feature lets the user: • reconnect with a call placed on consultation hold • alternate between two parties, when the user has one of them on consultation hold To reconnect with a call ➩ On a display phone, scroll to Toggle/ Connect? and select it. (See “Using the OptiGuide Display” on page 3-22.) Or, on any phone, press the Connect key. 3.
Using the OptiGuide Display The OptiGuide display provides a variety of useful information to help the user. It informs the user of some of the features available to a phone in its current state, and provides prompts on how to use them. It can display features activated on the phone, scroll through messages sent to the phone, and change the audio settings on the phone. The top line in the display provides information from the communications server, such as current call-related information.
The OptiGuide Display Idle State When a phone is idle (when the user neither has a dial tone nor is on a call), the time and date are displayed. 04:35 P THU 12/19/96 > Active State When a phone is active (when the user has gotten a dial tone or is on a call), the display provides information on how to use the phone in its current state. For example when the user is on a call with a party on an internal extension, the other party’s name and extension number are displayed.
• Audio Settings? (only available from the idle state and also not available on Optiset E Liberator phone) • Exit? Note: This manual assumes that a Menu key has been set up for the user’s phone at the communications server. Speed dial features? provides access to the following speed dialing features: • Last Number Redial? - to redial the last number dialed. (See “Last Number Redial” on page 5-24.) • Station Speed Dial? - to set up single digit codes to dial frequently used dialing sequences.
• Open listen/Speaker? - to use the handset and let someone nearby listen to the conversation over the speaker at the same time (on a phone with a speakerphone). (See “Open Listening” on page 3-12.) This feature is not applicable to the Optiset E Liberator telephone. • Private Hold? - to place a call in a temporary waiting position from which it can be retrieved only from the user’s phone. (See “Private Hold” on page 3-15.) • Line in-use? - to determine which extension line the user is currently using.
— Call Forwarding? - to forward calls to another extension or outside number. (See “Forwarding” on page 7-1.) — Repdials? - to set up keys for one-touch dialing. (See “Repertory Dialing (Repdial)” on page 5-29.) — Station Speed Dial? - to assign frequently used dialing sequences to codes for easy dialing. (See “Station Speed Dialing” on page 5-41.) — Saved Number Redial? - to redial a number the user has saved. (See “Saved Number Redial” on page 5-33.
• Mailbox? - to scroll through the PhoneMail and reminder messages that have been left on the phone and view the author, date, and time of the message. (See “Using the Mailbox” on page 3-29.) It brings up the following submenus: — All messages? — PhoneMail messages? — Reminder messages? — Exit? Note: The user can also press the Mailbox key, if one exists on the phone, to reach the Mailbox? prompt. View feature keys? - to display the feature keys configured on the phone.
— Display? - to activate all pixels in the display. — Key? - to sound as each key is activated and show key code for function keys. — Audio tests? - to sound ring volume, ring tone, and alert tone. — Asset ID? - to display the phone’s asset ID number. — Firmware version? - to display the phone’s firmware version. — Power level? - to show whether an Optiset E Local Power Supply is needed for the phone. — Exit? - to return to the time and date screen.
Using the Mailbox The Mailbox feature lets the user leave reminder messages at internal extensions to alert them to call back. It also lets the user receive and answer reminder and PhoneMail messages. A reminder message left on an internal call turns on the Mailbox status light on the other phone. It also leaves a reminder message if the other phone has a display. Messages received from an internal call will turn on the status light beside the Mailbox key.
Changing the Audio Settings The user can change the following audio settings on a phone: • ring volume • ring tone • alert tone • speakerphone mode Note: 3-30 The Audio Settings feature on the OptiGuide display is not applicable to users with Optiset E Liberator phones. Changing the audio settings on the cordless handset is a function local to the phone. Refer to “Changing the Audio Settings” on page 4-3 for information on how to adjust the audio settings on the handset.
From the Program/Service menu or the Main menu in the idle state, select Audio Settings. Or, when the phone is idle, press the + key or the - key. ➩ Press the key to go to the audio setting to be changed. ▲ ➩ ▲ To change the audio settings on a display phone Press the key to go back to a previous audio setting. ➩ Press the ✓ key. The phone will display the current setting for the audio setting that has been selected.
To change the audio settings on a non-display phone ➩ When the phone is idle, press the + key or the - key. ➩ Press one of the following digits: 1 for ring volume 2 for ring tone 3 for alert tone The phone will make the sound of the current setting. ➩ To exit without making changes, press #. ➩ To adjust the setting higher or lower, press the + or - keys. The phone will make the sound of the adjustment. 3-32 ➩ To exit without making changes, press #.
Chapter 4 Using the Optiset E Liberator Phone This chapter provides an overview on how to use the Optiset E Liberator phone. See Figure 1-9, “Optiset E Liberator Telephone,” on page 1–9. You can begin using your telephone as soon as it is properly installed and configured at the communications server. Before using your phone, be sure to raise the antenna on the base unit to the vertical position. Making a Call To make a call Press the Talk key or a line key.
Answering a Call To answer a call ➩ Depending upon how you adjust the ringer on your handset, one of the following may occur when you receive a call: the handset may ring, the handset may vibrate, or the LED on the handset may flash. ➩ If the handset is in the charging unit, pick up the handset. The AutoTalk feature allows you to answer the call immediately. If the handset is not in the charging unit, press the Talk key or the line key.
Changing the Audio Settings Use the Volume key to control the loudness of the handset, headset, or ringer. To adjust the loudness of your handset or headset ➩ During Talk mode (occurs when there is activity on the phone), press the Volume key to toggle between the two volume levels. To adjust the loudness of your ringer ➩ During Standby mode (occurs when there is no activity on the phone for one minute), press the Volume key to select the ringer setting.
Pause is used to enter a time delay into a Repdial sequence sent to the communications server. Flash and pause programming can be accomplished by putting the Optiset E Liberator phone into Training mode and pressing the Volume (for flash) or Channel (for pause) key on the handset. In the Training mode, the Channel and Volume keys take on new functionality. To enter the Training mode ➩ In Standby mode, press and hold the *, #, and Talk keys simultaneously.
Locking the Key Pad To avoid unauthorized use of your Optiset E Liberator phone, you can enter a 2-digit code to lock the key pad on your handset. When the handset is locked, outgoing calls cannot be placed but incoming calls may be answered. Note that the Lock feature is only available when the phone is in Standby mode. Standby mode occurs when there is no activity on the phone for one minute. To enter Lock mode While in Standby mode (the display should be blank), press the Channel key for one second.
Note: If you forget your code, simply remove the battery from the handset for a few seconds to disable the Lock mode. Locating the Handset The handset can be located by pressing the right-hand side key on the base unit to send a ring signal to the handset. Pressing this key causes the ringer on the handset to start a repeating 3-second sequence of one second ring, one second soft beep, and one second off. If the ringer slide switch is in the “OFF” position, only a soft beep will be heard.
Battery Low Indicator When the battery is running low, the handset generates a visual warning signal by displaying the Battery Low icon. This icon stays active until the battery is replaced. While in Talk mode, you have 20 seconds to change the battery without dropping the call. The handset can provide the user with up to 5 hours of continuous talk time or 40 hours of continuous standby time (waiting for a call). Function Keys The handset provides two rows of function keys.
Note: The OptiGuide feature can be enabled or disabled on the Optiset E Liberator phone. If you choose to turn this option off, you can program the three keys that are reserved for OptiGuide to be used as feature keys. For information on how to enable or disable the OptiGuide feature, see the procedure “To enable/disable OptiGuide” on page 4-8. Display The Optiset E Liberator telephone has a 2-line by 16-character display as oppose to the 2x24 characters display in other Optiset E telephones.
Chapter 5 Making Calls Bridged Call The Bridged Call feature lets the user join a call if one of the other parties’ extensions also appears on his or her telephone (a multiple line appearance). Although the same extension may appear on several telephones, only one of the parties with the same multiple line appearance can use the Bridged Call feature to join a call. Once a call has been bridged, another party with the same multiple line appearance cannot then bridge into the call.
Note: If you press the Transfer key during a bridged call, your telephone will be removed from the call. You cannot bridge a conversation on an extension set up for Privacy. Also, once you have bridged into a conversation, the party at that extension can exclude you by pressing the Privacy key. (See “Privacy” on page 8-3.) Bridging overrides Do Not Disturb mode. (See “Do Not Disturb” on page 8-1.
Busy Override Busy Override lets the user join a conversation on a busy extension. It is intended for high priority and emergency internal calls and requires a special class of service. To break through to a busy extension ➩ Listen for the busy tone. ➩ If you have a display phone, scroll to Override? and select it. Or, with any phone, press the Busy Override (OVERIDE) key. Or dial # # 7. You will hear the conference tone.
Busy Standby Queuing With Busy Standby Queuing, the user can stay on a line until a busy extension that he or she is trying to call becomes free. The busy tone changes to music (or a ringing-beep tone), indicating that the user is queued. As soon as the extension becomes free, the call will be put through automatically. Note: Busy Standby Queuing does not work if the called extension is set to forward calls when busy.
Callback Request Callback Request can help the user complete calls to extensions that are busy, ringing, or in Do Not Disturb mode, once those extensions become available.
To cancel a callback request using the display ➩ When your phone is idle, press the Menu key. ➩ Scroll to Program/Service? and select it. ➩ Scroll to Feature settings? and select it. ➩ Scroll to View callbacks sent? and select it. ➩ Scroll to Delete callback? and select it. ➩ Select Exit?. OR To cancel a callback request from any phone ➩ Press the Callback (CALLBCK) key. ➩ Scroll to Delete callback? and select it. ➩ Select Exit?. ➩ Get a dial tone. ➩ Dial # # 1.
Conference The Conference feature lets the user have up to eight parties, including himself, in a telephone conversation. The other parties besides the user can be on trunks (outside lines) or extensions. Any party can leave the conference by hanging up. To set up a conference ➩ During a conversation, scroll to Start conference? and select it, if you have a display phone. Or press the Transfer key. This puts the other party on consultation hold.
To return to the conference without adding the new party to it ➩ If you have a display phone, scroll to Toggle/Connect and select it. Or, with any phone, press the Connect key. Selecting “Toggle/Connect?” again, or pressing Connect again, returns you to the new party. To add another party to the conference ➩ After joining all the previous parties, scroll to Add party? and select it, if you have a display phone. Or, with any phone, press the Transfer key. ➩ Dial the next party.
To remove the last party from the conference ➩ If you have a display phone, scroll to Remove last party? and select it. You automatically return to the conference. OR ➩ With any phone, press the Clear key. Or press the Transfer key and dial * * * 4. ➩ Press the Conference (CONF) key to rejoin the conference. The number of parties and your position in the conference is displayed. To determine your position in the conference (with a display telephone) ➩ Scroll to Add party? and select it.
To remove a party from the conference ➩ Press The Transfer (TRANSFR) key. Dial * * 4. The status light beside the Conference (CONF) key blinks. ➩ Dial the number for the position in the conference of the party you want to drop (1-8). You will hear the confirmation tone. ➩ Press the Connect key to rejoin the conference. You will hear the conference tone. The number of parties and your position in the conference is displayed.
Picking Up Calls to Add to Conferences The user can use the Station Pickup feature to create a conference call or to add a picked up party to a conference call. (See “Station Pickup” on page 6-8.
To go back and forth (toggle) between the picked up party and the original call, press the Connect key. Note: You can also transfer, place on hold, place on consultation hold, or park a call you have picked up. (See “Transfer” on page 3-19, “Hold” on page 3-14, “Consultation” on page 5-13, and “Park” on page 7-9.) To screen an incoming call prior to picking it up and adding it to a conference ➩ Place the conference on hold by selecting Hold? from the display or pressing the Hold key.
Consultation Consultation lets the user put the other party in a call on consultation hold, so that he or she can call and talk privately with a second party. The user can then alternate between the two parties or join them in a conference call. (See “Conference” on page 5-7.) To consult with a second party during a call ➩ If you have a display phone, scroll to Consult? and select it. Or, with any phone, press the Transfer (TRANSFR) key. This puts the first party (or a conference) on consultation hold.
To reconnect with the first party ➩ If you have a display phone, scroll to Toggle/Connect? and select it. Or, with any phone, press the Connect key. You can continue to use the Toggle./ Connect feature to alternate between the two parties. If you then want to drop the second party and reconnect with the first party, scroll to Release and return? and select it while you are connected with the second party. Or press the Clear key.
Direct Station Select (DSS) Direct Station Select (DSS) lets the user monitor and automatically dial or answer an extension. The status light next to the DSS (D-) key on the telephone indicates whether that extension is idle, ringing, or busy. Whenever someone is calling that extension, the status light next to the DSS key on the telephone blinks. The telephone may also alert the user to such a call with a single beep, if it has been set up at the communications server to do this.
To set up a DSS key on any phone ➩ If you want to set up another DSS key, scroll to Next entry? and select it. Then follow the prompts. ➩ To end set up, select Exit?. ➩ On your faceplate, use a pencil to label each DSS key you changed with the name or extension of the person it dials. ➩ Press the Program key. The Program status light turns on. ➩ Press the DSS (D-) key you want to set up. ➩ Enter the extension you wish to assign to this DSS key.
To clear a DSS key using the display To clear a DSS key on any phone ➩ Press the Menu key when your phone is idle. ➩ Scroll to Program/Service? and select it. ➩ Select Change destinations?. ➩ Scroll to Direct stn. select? and select it. ➩ Press the DSS (D-) key you want to clear. ➩ Scroll to Delete? and select it. Then enter the extension again. ➩ Select Exit?. ➩ On your faceplate, erase the label next to each D- key you have cleared. ➩ Press the Program key.
To dial a DSS extension ➩ Press the DSS (D-) key for that extension. The other party will hear a triple beep. If you press a DSS key while you are on a call, the communications server will place the first party on consultation hold before dialing the DSS extension. To reconnect to the first party, press the Connect key. (See “Consultation” on page 5-13.) Note: A DSS call overrides Forwarding and both Station and Pilot Hunting. (See “Forwarding” on page 7-1 and “Hunt Groups” on page 9-5.
Direct Trunk Select Direct Trunk Select lets the user choose a particular trunk (outside line) for placing a call. To choose a trunk ➩ Get a dial tone. ➩ Press the Direct Trunk Select (DTS) key, or dial # # 8. ➩ Dial the number assigned at the communications server for the specific trunk you want. ➩ Dial the outside number. 5.
Intercom Features Intercom features let the user: • send signals to another telephone’s speaker • make calls to other members of a community (com) group by using a short code • make calls to another telephone’s speaker instead of ringing that telephone Buzz Buzz lets the user signal another telephone’s speaker with a special tone. For example, he or she might use Buzz to signal a secretary.
➩ Hang up. Note: If you are talking on the telephone, you can press the Buzz key without interrupting your call. Buzz overrides Do Not Disturb mode. (See “Do Not Disturb” on page 8-1.) Community (Com) Group Call Community (com) groups can be set up at the communications server so that the members of a group can call each other by dialing a short com code instead of an extension. A call from a com group is signalled by a long ring.
Community (Com) Group Speaker Call Community (Com) Group Speaker Call lets the user make a two-way call to the speaker of another telephone in a community (com) group by dialing a short code instead of an extension. If the party the user is calling does not have a speakerphone, that party must pick up the handset to answer. If the party being called picks up the handset, the call is converted to a regular call. If the party being called is busy, the caller will receive a busy tone.
Note: A com group speaker call will override Forwarding, Do Not Disturb mode, and both Station and Pilot Hunting. (See “Forwarding” on page 7-1, “Do Not Disturb” on page 8-1, and “Hunt Groups” on page 9-5.) You cannot transfer a com group speaker call or place it on consultation hold. In addition, you cannot dial an account number during a com group speaker call. If the member you are calling is busy on another line, the call is converted to a regular call.
Last Number Redial Last Number Redial lets the user quickly redial the last number he or she has dialed. Each time the user dials a valid internal or external telephone number it is automatically stored so that he or she can redial it later. Numbers dialed during consultation calls and transfers are also stored. (See “Consultation” on page 5-13 and “Transfer” on page 3-19.) Only one number is stored at a time, and once the user dials a new number it replaces the number stored previously.
If you use Last Number Redial to dial a number during a twoparty call or a conference call, the original call you were on will be placed on consultation hold. (See “Consultation” on page 5-13.) 5.
Mailbox Reminder Message When the user calls an extension that is busy or does not answer, the Mailbox Reminder Message feature lets him or her leave a reminder message, to have the other party call him or her back. The extension the user is calling must have a mailbox. (See “Using the Mailbox” on page 3-29.) For information on how to display and respond to reminder messages, see “Reminder and PhoneMail Messages (Displaying and Answering)” on page 6-1.
To delete a reminder message you have left on another telephone ➩ Get a dial tone. ➩ Dial # * 8. You will hear the confirmation tone, followed by the internal dial tone. ➩ Dial the extension at which you left the reminder message. You will hear the confirmation tone. ➩ Hang up. 5.
Paging Paging connects a user’s telephone to the company’s loudspeaker or paging system so that the user can make an announcement. If the paging system is divided into zones, the user may be able to make an announcement to all zones or to only one of them. The system’s paging access code ____ for all zones. To make an announcement 5-28 ➩ Get a dial tone. ➩ Dial the paging access code for all zones or for the one you want. ➩ Listen for a confirmation tone. ➩ State your message.
Repertory Dialing (Repdial) The Repertory Dialing feature, also known as Direct Destination Select (DDS), lets the user set up a repdial (R-) key on the phone for one-touch dialing of an extension, an outside number, a feature access code, or a combination of numbers and feature access codes. For example, the user can set up a repdial key to dial a frequently called telephone number together with the account number to which he always want to charge such calls.
To set up a repdial key using the display ➩ Press the Menu key when your phone is idle. ➩ Scroll to Program/Service? and select it. ➩ Select Change destinations?. ➩ Scroll to Repdial? and select it. ➩ Press the Repdial (R-) key you want to set up. ➩ Enter the telephone number you wish to assign to this repdial key. Note: On the Optiset E Liberator telephone, if you need to add a delay or a flash into your dialing sequence, refer to “Flash and Pause” on page 4-3.
To set up a repdial key on any phone To clear a repdial key using the display ➩ Press the Program key. The Program status light turns on. ➩ Press the repdial (R-) key you want to set up. ➩ Enter the dialing sequence you want to assign to the R- key. If you make an error while entering the dialing sequence, press the Clear key to cancel your changes. Then enter the sequence again. ➩ If you want to set up another R- key, press the Store key. If you have a display telephone, STORED is displayed.
To clear a repdial key on any phone Note: Scroll to Delete? and select it. Then enter the extension again. ➩ Select Exit?. ➩ On your faceplate, erase the label next to each R- key you have cleared. ➩ Press the Program key. The Program status light turns on. ➩ Press the repdial (R-) key you want to clear. ➩ Press the Clear key. ➩ To clear another R- key, press the Store key. STORED is displayed. Repeat the two previous steps. ➩ To end setup, press the Program key.
Saved Number Redial Saved Number Redial lets the user save a number that he or she has dialed. Later, the user can redial a saved number by pressing the Saved Number Redial (SAV/RDL) key. The user can save only one number at a time; each time he or she saves a number, it erases the number saved previously. To save a number you have dialed, while you are still connected with that number, ➩ If you have a display phone, select Save number?. Or, with any phone, press the Saved Number Redial (SAV/RDL) key.
To enter or change a saved number manually, using the display To enter or change a saved number manually, on any phone ➩ When your phone is idle, press the Menu key. ➩ Scroll to Program/Service? and select it. ➩ Select Change destination?. ➩ Scroll to Saved number redial? and select it. Enter new number: will be displayed. ➩ Dial the number you want to save. ➩ Select Save?. ➩ Press the Program key. The Program status light turns on.
Speaker Calls Speaker calls let the user make calls to another telephone’s speaker instead of ringing that telephone. Note: Speaker calls (except Two-Way Speaker Call) will override Do Not Disturb, Forwarding, and Hunt Groups. (See “Do Not Disturb” on page 8-1, “Forwarding” on page 7-1, and “Hunt Groups” on page 9-5.) A speaker call to a line that is busy receives a busy tone. Speaker calls can be blocked with the Speaker Call Rejection feature. (See “Speaker Call Rejection” on page 5-39.
One-Way Speaker Call The One-Way Speaker Call feature lets the user make a one-way call to the speaker of another phone. If the other party does not have a speakerphone, that party must pick up the handset to answer. To make a oneway speaker call ➩ Press the One-Way Speaker Call (SPK1WAY) key. ➩ Dial the extension. You will hear the confirmation tone. The other party will hear a double beep. OR ➩ Get a dial tone. ➩ Dial # 8 1. You will hear the confirmation tone, followed by a dial tone.
One-Way Broadcast Speaker Call The One-Way Broadcast Speaker Call feature (OptiPage) lets the user make a one-way call to the speakers of up to 40 phones that are multiple line appearances of the same extension. To use this feature, the user must be set up for it on the communications server. Note: Any multiple line appearances that are busy are dropped from the call.
If one of the parties you have called lifts his handset, a two-way (not speakerphone) connection will be established with that party. The other parties will be disconnected. A party you have called can disconnect by pressing the line key or the Speaker key. If this party is the last one in the multiple line appearance, the call is disconnected. Two-Way Speaker Call The Two-Way Speaker Call feature lets the user make a two-way call to the speaker of another telephone.
Speaker Call Rejection Speaker Call Rejection lets the user block incoming speaker calls. If another party attempts to make a speaker call to the user’s telephone, that party will receive a busy tone. If the other party has a display telephone, PLEASE TRY LATER is also displayed. To block incoming speaker calls ➩ On a display phone, press the Menu key when your phone is idle. ➩ Scroll to Program/Service? and select it. ➩ Scroll to Feature settings? and select it.
To allow incoming speaker calls ➩ If you have a display phone, press the Menu key when your phone is idle. ➩ Scroll to Program/Service? and select it. ➩ Scroll to Feature settings? and select it. ➩ Scroll to Speaker call reject? and select it. ➩ Scroll to Spk. call reject off? and select it. ➩ Scroll to Exit? and select it. OR ➩ Note: 5-40 With any phone, press the Speaker Call Rejection (SPK-REJ) key. The SPK-REJ status light turns off.
Station Speed Dialing The Station Speed Dialing feature lets the user assign frequently used dialing sequences to codes for easy dialing. The user can assign dialing sequences to each of ten single-digit codes (0 through 9). He or she can then dial a single-digit code instead of dialing the entire sequence. The user can also be set up at the communications server for up to 30 codes, in groups of 10. If he or she is set up for more than ten codes, the codes follow a double-digit scheme (00 through 29).
To set up a station speed key on a display telephone ➩ When your phone is idle, press the Menu key. ➩ Scroll to Program/Service? and select it. ➩ Select Change destinations?. ➩ Scroll to Station speed dial? and select it. Enter index: will be displayed, for the station speed dialing code. ➩ Dial the code you want to use (0 through 9, or 00 through 29 if you are set up for more than 10 codes). Enter new number: will be displayed. ➩ Dial the sequence you want the code to dial.
To set up a station speed key on a non-display telephone ➩ Select Save? ➩ To end setup, select “Exit?. ➩ Press the Station Speed (SPEED) key twice. You will hear the confirmation tone, followed by the internal dial tone. ➩ Enter the station speed code you want to set up (0 through 9, or 00 through 29 if you are set up for more than 10 codes). You will hear the confirmation tone. ➩ Enter the dialing sequence you want to assign to the code. ➩ Hang up. OR ➩ Get a dial tone. ➩ Dial # # 3.
To dial using a station speed code on a nondisplay phone ➩ Press the Station Speed (SPEED) key. You will hear the confirmation tone, followed by the internal dial tone. ➩ Dial the station speed code. OR To dial using a station speed code on a display phone ➩ Get a dial tone. ➩ Dial # 3. ➩ Dial the station speed code. ➩ When your phone is idle, press the Menu key. ➩ Select Speed dial features?. ➩ Scroll to Station speed dial? and select it. ENTER INDEX: will be displayed.
To clear a station speed code on a display telephone ➩ When your phone is idle, press the Menu key. ➩ Scroll to Program/Service? and select it. ➩ Select Change destinations?. ➩ Scroll to Station speed dial? and select it. Enter index: will be displayed. ➩ Dial the code that you want to clear. Enter new number: will be displayed. ➩ Scroll to Delete? and select it. ➩ Select Exit?.
System Speed Dialing If the user has the System Speed Dialing feature set up on the communications server, he or she can dial frequently called internal and outside numbers (local, long distance, and international) by dialing a code number. A number set up for a system speed code can contain an initial PIN, if one is necessary to make outside calls. Usually these code numbers are published for an entire company in a special system speed directory. A company may have up to sixteen system speed lists.
Trunk Queuing The Trunk Queuing features complete calls for the user to outside numbers when all available trunks (outside lines) have been busy. Trunk Callback Queuing Trunk Callback Queuing lets the user hang up and have the communications server call him or her back with triple rings when a trunk becomes free for an outside call. When the user then answers, the communications server automatically dials the number.
To cancel trunk callback queuing from a display telephone To cancel trunk callback queuing from a non-display telephone ➩ Press the Callback (CALLBCK) key until the auto-callback request you wish to cancel is displayed. The status light next to the Program key turns on, indicating that your telephone is in program mode. ➩ Press the Clear key. DELETED is displayed to confirm the cancellation. ➩ Press the Program key to end the display. ➩ Get a dial tone. ➩ Dial # # 1.
6. Answering Calls Chapter 6 Answering Calls Reminder and PhoneMail Messages (Displaying and Answering) The Siemens Communications Server can be set up to signal the user when he or she has reminder or PhoneMail messages. A reminder message indicates that someone has tried to reach the user and wants him or her to call them back. A PhoneMail message indicates that the user has received one or more new messages on the PhoneMail system.
Reminder and PhoneMail Messages on Display Phones To display messages When the phone is idle, press the Menu key. If you do not have a Menu key on your phone, press the or key. ➩ Scroll to Program/Service? and select it. ➩ Scroll to Mailbox? and select it. s s ➩ Note: Simply pressing the Mailbox key also displays the Mailbox prompts. ➩ Select All messages?. Or scroll to Phonemail messages? or to Reminder messages? to see either of those specific kinds of messages.
6. Answering Calls party or system answers, the message is deleted automatically. To answer a PhoneMail message indicated by the PhoneMail key status light ➩ To call the PhoneMail system or a voicemail system when the PhoneMail status light is not on ➩ Press the PhoneMail (PHMAIL) key. The communications server calls the PhoneMail system or another number configured at the communications server. Press the PhoneMail (PHMAIL) key.
Displaying Specific Kinds of Messages On a display phone, the user can display specific kinds of messages by dialing designated numbers. To display PhoneMail and external voicemail messages ➩ Press the Mailbox key. ➩ Dial 1. To display reminder messages ➩ Press the Mailbox key. ➩ Dial 3. The PhoneMail messages are displayed. Press the Mailbox key to scroll through them. The reminder messages are displayed. Press the Mailbox key to scroll through them.
On a non-display phone, the Mailbox status light turns on when a message is waiting in the mailbox. Only one message can be waiting in the mailbox at any time. Subsequent callers who attempt to leave a message will receive an error tone and, if they have display phones, the message PLEASE TRY LATER. If a phone has a PhoneMail (PHMAIL) key, its status light, instead of the one for the Mailbox key, turns on for a PhoneMail message.
To call the PhoneMail system or a voicemail system when the PhoneMail status light is not on ➩ To turn off the Mailbox status light for a message on a nondisplay phone ➩ Get a dial tone. ➩ Dial * 5 2. The communications server calls whatever number has been configured for the phone at the communications server. This number can be for the PhoneMail system or a destination such as another voicemail system. You will hear the confirmation tone. The Mailbox status light turns off.
The Pickup features let the user answer calls that are ringing, on hold, queued, or parked at other extensions. Group Pickup Group Pickup lets the user answer a call to an extension in his pickup group even when he does not know the number of the extension. Before the user can use this feature, his telephone must be a member of a pickup group, which is set up at the communications server. A pickup group can have up to 255 digital telephones as members and an unlimited number of analog telephones.
Station Pickup Station Pickup lets the user answer a call that is ringing, on hold, queued, or parked at any extension, provided that he knows the number for the extension. ➩ To answer a call ringing, on hold, queued, or parked at any extension Note: 6-8 Press the Pickup key, or get a dial tone and dial * 3. You will hear the confirmation tone, followed by the internal dial tone. ➩ Dial the extension from which you want to pick up the call. ➩ Begin speaking.
The Preview feature lets the user view information associated with any line configured on the phone. The user can preview information when the phone is active on a call or when the phone is idle. The user can see the following: • the identity of the caller on a line configured to ring on the user’s phone (including recalling lines from hold, park, system hold, and transfer.) • the identity of the caller for the line you are currently using.
Initiate a hands-free speakerphone operation. Refer to “Using the Speakerphone” on page 3–10 for information on how to make a call on the speakerphone. OR Place the handset on-hook if it is off-hook. OR Place the handset off-hook if it is on-hook. To answer a call on a Preview line ➩ If your phone is idle, go off-hook and begin speaking while the preview information is displayed. If you are active on a call, turn the Preview key off before answering the call.
Universal Night Answer lets the user answer an incoming call to his company’s operator when the operator is off duty. The user can then transfer the call to the appropriate party, if necessary. (See “Transfer” on page 3–19.) To answer an incoming call when the company’s operator is off duty ➩ When you hear the night chimes, press the Pickup key, or get a dial tone and dial * # 3. You will hear the confirmation tone, followed by the internal dial tone. ➩ Dial 0. ➩ Begin speaking.
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Chapter 7 Moving Calls Forwarding Fixed Forwarding Fixed Forwarding forwards calls to as many as two different extensions set up at the communications server. Fixed Forwarding is often used to forward unanswered calls to the PhoneMail system or to the company’s message center.
Listen for the confirmation tone. On a display telephone, SYSTEM FORWARD OFF is displayed. To restore Fixed Forwarding ➩ Hang up. ➩ Get a dial tone. ➩ Dial # 9 0. You will hear the confirmation tone. If you have a display telephone, SYSTEM FORWARD ON is displayed. ➩ Hang up. Variable Forwarding Variable Forwarding lets the user specify at his telephone one extension or outside number to which his incoming calls will be forwarded.
• when the extension rings, but no one answers (for a period of time specified at the communications server) • for both when the extension is busy and when it rings but no one answers. If you have a display phone, press the Menu key when your phone is idle. ➩ Scroll to More features? and select it. ➩ Select Call forwarding?.
—FWD-BZ/NA-BTH Forward both internal and external calls when your extension is either busy or you do not answer within a period of time specified at the communications server. To set up Variable Forwarding options on any phone ➩ While the forwarding option you want to use is displayed, dial the extension to which you want your calls forwarded. For all-condition forwarding (FWD-ALLBOTH, FWD-ALL-EXT, FWD-ALLINT), you can dial 9 and an outside number as your forwarding target. ➩ Get a dial tone.
—# 9 5 Forward both internal and external calls when your extension is either busy or you do not answer within a period of time specified at the communications server. Forward both internal and external calls when you do not answer within a period of time specified at the communications server. You will hear the confirmation tone, followed by the dial tone. ➩ Dial the extension to which you want your calls forwarded.
To quickly forward internal and external calls on any phone under all conditions To cancel Variable Forwarding ➩ Get a dial tone and press the Forward key. ➩ Dial the extension or dial 9 and the outside number, to which you want your calls to be forwarded. Your primary line key status light flickers and the Forward status light turns on to indicate that Variable Forwarding is active for your extension. ➩ Hang up. ➩ If you have a display phone, press the Menu key.
Forced Forwarding Forced Forwarding lets the user immediately forward a call ringing on his telephone by pressing the Forward key. The call is forwarded to the same extension to which calls are normally fixed forwarded when his extension rings but no one answers. ➩ While your telephone is ringing, press the Forward key. If you have a display telephone, CALL FORWARDED is displayed.
Delayed Call Forwarding on Busy A phone can be configured at the communications server so that when the user is on a line and has a second incoming call on the same line, forwarding through a busy option will be delayed for a specified period of time. The user will hear a call waiting tone (see “Sounds” on page 1–23) and can answer the call if necessary. After the specified period has elapsed, the call will be forwarded.
Park Park lets the user move a call to an extension and hold it there, without ringing that extension. The user or another party can then retrieve the call from the extension as needed. ➩ If you have a display phone, scroll to Park call? and select it. Or, with any phone, press the Transfer key. Dial * 6. ➩ Dial the extension where you want to park the call. ➩ Hang up. Note: If the extension is busy, the call will be queued to that extension. The party at the extension will hear an alerting tone.
To pick up a call parked on another extension To pick up a parked call during another call ➩ Get a dial tone and dial * 6. ➩ Or, press the Pickup key, or dial * 3. ➩ Dial the extension where the call is parked. ➩ Begin speaking. If you do not have a speakerphone, you must pick up the handset to speak to the other party. ➩ Press the Pickup key. ➩ Dial the extension where the call is parked. ➩ Begin speaking. The first party with whom you were speaking will be on consultation hold.
To pick up a call parked on a line that appears on your phone ➩ Press the line key with the flashing status light. ➩ Begin speaking. Moving Calls 7-11 7. Moving Calls If you do not have a speakerphone, you must pick up the handset to speak to the other party.
System Hold System Hold lets the user move a call to a system slot (a temporary holding place) and hold it there. The call can then be retrieved from any extension. To place a call on system hold by using the System Hold key and the display To place a call on system hold on any phone ➩ Press the System Hold (SYSHOLD) key. CALL PARKED IN SLOT and the number of the slot to which the call has been assigned are displayed. ➩ Hang up.
To retrieve a call on system hold Get a dial tone. ➩ Press the System Hold (SYSHOLD) key, or dial * 8. If you have a display telephone, ENTER PARK SLOT NUMBER is displayed. ➩ Dial the number of the system slot. ➩ Begin speaking. If you do not have a speakerphone, you must pick up the handset to speak to the other party. Moving Calls 7.
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Chapter 8 Blocking Calls Do Not Disturb The Do Not Disturb feature lets the user block incoming calls to his telephone. Although incoming calls will not then ring at his telephone, he can continue to make calls. Callers to his extension will hear the same sounds they would if his telephone were ringing. If callers have display telephones, their telephones will display DO NOT DISTURB.
Note: If your extension appears on another telephone (a multiple line appearance), that telephone must also be in Do Not Disturb mode for your extension to be in Do Not Disturb mode. If the other telephone is not in Do Not Disturb mode, calls to your extension will continue to ring at the other telephone. The following features override Do Not Disturb mode: Bridged Call, Buzz, Com Group Call, Intercom Call, and Speaker Calls (except Two-Way Speaker Call).
Privacy The Privacy feature lets the user: • prevent callers from using the Busy Override feature to break through to his extension when he is on a call • prevent another party with the same multiple line appearance from bridging (joining) his call • prevent callers from queuing for his telephone • exclude a party that has bridged (joined) his call If the user’s telephone has been set up at the communications server for Automatic Privacy, all calls he makes are private unless he turns off the Privac
To exclude a party that has bridged your call ➩ Press the Privacy key, or press TRANSFR and dial # 2. The Privacy status light turns on. The bridging party is removed from your call, and your call becomes private. To put a privacy call on hold ➩ Press the Hold key. The call will cease to be a privacy call. If your line appears on other users’ phones (multiple line appearances), they can pick up the call. To put a privacy call on private hold ➩ Press the Private Hold key (HOLDPVT) key.
Automatic Privacy If the user’s telephone has been assigned the Automatic Privacy feature, no one can bridge (or join) his calls unless he turns off the feature. To turn off Automatic Privacy ➩ During a call, press the Privacy key, or press the Transfer (TRANSFR) key and dial # # 2. 8.
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Chapter 9 Managerial Features Account Number The Account Number feature lets the user charge an external call to an account by assigning an account number to the call. If the account number is the proper length, it and other details about the call will then be recorded at the communications server by the Call Detail Recording (CDR) feature.
To assign a call to an account before making the call ➩ Get a dial tone. ➩ Press the Account key. Or dial * 2. To assign a call to an account during the call ➩ Dial the account number or dial # to use your default account number. ➩ Dial 9 and the outside number. ➩ If you have a display phone, press the Menu key. ➩ Scroll to More features? and select it. ➩ Select Enter account code?.
If a default account number has been set up for you at the communications server, ACCT CODE is displayed on display phones, followed by your default account number. If you want to charge the call to your default account, you will not need to dial an account number. ➩ Dial the account number. ➩ Press the Connect key to return to the other party. Note: To change the account to which you have assigned a call, simply assign the call to another account. The new account number replaces the old account number.
Bad Line Reporting If the user has a bad connection with an external call, Bad Line Reporting lets him report the bad connection so that it is logged at the communications server. This provides general information for service technicians. The user may also want to explain the problem in detail to his company’s repair service. The company’s repair service number _______. To report a bad line ➩ Ask the other party to hold. ➩ Press the Menu key. ➩ Scroll to More features? and select it.
Hunt Groups A hunt group consists of a group of telephones set up to move an incoming call automatically from one phone to another until it is answered or the caller hangs up. A call to a hunt group is signaled by long rings. If the user’s phone is a hunt group member, a hunt group call will advance from his phone to the next member if his phone is busy.
The user can only join a station hunt group if his phone has been assigned the station hunt group class of service. He can only be a member of one station hunt group. However, other linear-pattern hunt groups may include him as the last member of their groups. (See “Linear Pattern” on page 9-6.) A call to a station hunt group can be made initially to any group member, since a station hunt group does not have a pilot extension.
For a linear-pattern pilot hunt group, if all the members of the group are busy the call will then be placed in a system queue until one of the members becomes available. If no queue has been set up at the communications server, or if all queue positions are occupied, the caller will receive a busy tone. If a call advances to the final member in the group, that phone will ring until it is answered.
Leaving a Hunt Group If the user wants to prevent hunt group calls from advancing to his phone, he can use the No-Hunt feature to remove his phone from the group. Hunt group calls will then skip his phone and advance to the next phone in the group. This has no effect on calls placed directly to his phone unless it is in Do Not Disturb mode. (See “Do Not Disturb” on page 8-1.) If all members of a station hunt group remove themselves, hunting will not occur.
To change your station hunt destination ➩ Remove your phone from the hunt group, as described on page 9–10. ➩ Verify that both the member who is your current destination and the one who will become your new destination have also removed their phones from the group. ➩ Get a dial tone. ➩ Dial # * 9 0. You will hear the confirmation tone, followed by the dial tone. If you have a display phone, STATION HUNT is displayed. ➩ Dial the primary extension of the member to whom you want to advance calls.
➩ Dial # * 9 9. You will hear the confirmation tone. If you have a display phone, STN HUNT DEST CLEARED is displayed. ➩ Note: Hang up. You must remove yourself from the hunt group before you can clear your station hunt destination. To remove your phone from a hunt group ➩ If you have a display phone, press the Menu key when your phone is idle. ➩ Scroll to Program/Service? and select it. ➩ Scroll to Feature settings? and select it. ➩ Scroll to Stop Hunt? and select it.
To join your hunt group ➩ If you have a display phone, press the Menu key when your phone is idle. ➩ Scroll to Program/Service? and select it. ➩ Scroll to Feature settings? and select it. ➩ Scroll to Stop Hunt? and select it. ➩ Scroll to Join hunt group? and select it. ➩ Scroll to Exit? and select it. OR ➩ Press the No-Hunt key. The No-Hunt status light turns off. OR ➩ Get a dial tone and dial # * 9 2. ➩ Hang up.
PIN Authorization Features The Personal Identification Number (PIN) Authorization feature lets the user dial a unique number so that he can: • temporarily restore his telephone’s primary class of service during non-business hours • change his telephone’s forwarding target from another telephone • call an outside number from a telephone which does not normally allow external calls • temporarily transfer his class of service to another telephone Before he can access these features, his password, calle
Follow-Me Forwarding Follow-Me Forwarding temporarily authorizes the user to change his extension’s Variable Forwarding target from another internal telephone. For example, he can use it to have his calls follow him from one phone to the next within his building. To change your Variable Forwarding target from another phone ➩ Get a dial tone. ➩ Dial * # 5 7. ➩ Dial your PIN. You will hear a confirmation tone, followed by the internal dial tone.
—#95 Forward both internal and external calls when your extension is either busy or you do not answer within a period of time specified at the communications server. —#96 Forward both internal and external calls when you do not answer within a period of time specified at the communications server. You will hear the confirmation tone, followed by the internal dial tone.
Forced Authorization With the Forced Authorization feature, the system will prompt the user to enter a personal identification number (PIN) to temporarily authorize him to call an outside number from a telephone with limited calling capabilities. Forced Authorization remains in effect only until he hangs up. When he makes another external call, the system will prompt him for his PIN again.
Remote Authorization The Remote Authorization feature lets the user activate his personal identification number (PIN) at a telephone that he is temporarily using, to temporarily raise its class of service to his telephone’s class of service. This lets him access features he normally uses, but which are not allowed from the remote telephone. Remote Authorization remains in effect after he hangs up, for a period of time specified at the communications server (from 1 - 99 secs.).
Note: Do not deactivate your PIN during a call, since this will disconnect the call. Class of Service Changeover A telephone may be set up at the communications server to use one class of service (the primary) during normal business hours and then automatically change over to a more limited one (the secondary) during non-business hours. This arrangement makes it more difficult for someone to use the phone to make unauthorized calls.
Trace Call Trace Call lets the user record a caller’s telephone number on a system printout. He can trace a call manually and then have a printout of the number made at the communications server. Or, if Automatic Trace Call has been assigned to his telephone’s class of service, all calls to his telephone are traced and their numbers printed at the communications server. To trace a call manually ➩ After the caller has hung up, listen for the fast busy tone. ➩ Dial # # # 1.
Appendix A Feature Access Codes Feature Access Codes If you do not have a key on your phone for a feature available in your system and class of service, you can use that feature by dialing its feature access code. To access a feature using the key pad: • If you have a dial tone, dial the feature access code. • If you are already connected to another line, press the Transfer key followed by the feature access code.
Class of Service Changeover • To restore your phone’s primary COS • To return your phone’s secondary COS Community (Com) Group Speaker Call Conference • To remove the last party • To remove a specific party through Direct Trunk Select Forwarding, Fixed Forwarding, Fixed - Cancel Forwarding, Variable - All Forwarding, Variable - Busy Forwarding, Variable - Busy or Ring No Answer A–2 Optiset E Administrator Guide
Forwarding, Variable - External Forwarding, Variable - Internal Forwarding, Variable - Ring No Answer Forwarding, Variable - Cancel Last Number Redial Mailbox • To turn off status light • To leave a reminder message • To cancel a reminder message you have left Park Pickup, Group Pickup, Station A.
Privacy Privacy - Cancel Saved Number Redial Speaker Call, Fixed One-Way Speaker Call, One-Way Speaker Call, One-Way Broadcast Station Hunt Group • To prevent hunting • To allow hunting • To set up a destination • To clear a destination A–4 Optiset E Administrator Guide
Station Speed Dialing • To set up a station speed code (on a non-display phone) • To dial a station speed code System Hold through System Speed Dialing - First List System Speed Dialing - Second List Trace Call Universal Night Answer A.
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B. Help! Appendix B Help! Introduction This section presents some simple procedures that may help the user correct problems with Optiset E series telephones and option modules. Optiset E Phones Quick Fix Sometimes the problem is really something simple. Before going on to the more detailed troubleshooting try the following and see if the problem remains. • Run the Self Test. This will reset the phone which often takes care of any problems you may be having.
Self Test The Self Test should be the initial step in troubleshooting problems with Optiset E series telephones. The purpose of the Self Test is to perform an internal check of the telephone. A successful Self Test causes all status lights to flash once, and the display, if present, to light for one second. Begin the Self Test Unplug and replug the line cord from the telephone base or the wall outlet and observe the status lights and display.
Verify that your telephone is equipped with a speakerphone (speaker and microphone). Check the telephone name on the label underneath the telephone. The Optiset E Basic, Entry, and Advance telephones do not have microphones, and you must use the handset to speak to the other party. The telephone does not ring when called, though everything else works. Verify that the telephone is not forwarded. If the telephone is forwarded, the line key flickers.
Phone Test In order to run the Phone Test your phone must have either a display or a Program key. The tests and information provided by the Optiset E Phone Test are shown in the following table. Table A–1. Phone Test Test Function LED Test Display Simultaneously lights all LEDs. Testa Activates all pixels in the display. Key Test Sounds as each key is activated. On phones with displays, also shows key code for function keys. Audio Tests • Ring Volume Sounds ring tone at presently set volume.
Press displayed. ➩ Press ➩ Press displayed. ➩ Press ➩ Press until the test you want to run is displayed. ➩ Press ➩ To end a test, press ➩ To return to the previous level, press until “0-Return?” is displayed. Then press ✓ . ➩ To exit Program/Service mode (which includes all Phone Tests), press the Program key. ∇ ➩ ✓ until “Program/Service?” is . ∇ until “7-Phone test?” is ✓ ∇ . ✓ . ✓ or .
To run phone test on phones without a display ➩ Press the key sequence for the test you want to run as shown in the following table. Table A–2. Non-Display Phone Test Access Codes To Test B-6 Enter Ring volume - 1 Ring tone - 2 Alert tone volume - 3 ➩ Use the + and - keys to adjust the settings. ➩ To exit the test, lift and replace the handset.
B. Help! Optiset E Option Modules Bay Option Modules If you encounter problems with the bay options modules ➩ Remove the adapter and reinstall it. ➩ Remove the adapter and reinstall it in the other telephone option bay. If the adapter works in one bay but not the other, replace the phone. ➩ Check the line cord, power cord, and option connections. ➩ If your phone has a power supply, check the electrical outlet by connecting another electrical device.
Optiset E Local Power Supply To test the local power supply B-8 ➩ Run the Power Level test. (See “Phone Test” on page B–4.) ➩ If the test indicates that a power supply is required, check the power outlet to make sure it is supplying current. ➩ If the power outlet is working properly, replace the existing power supply. ➩ Rerun the Power Level test. ➩ If the problem continues, contact your phone service personnel.
B. Help! Optiset E Liberator Phone The phone is dead, no buttons operate. The battery pack on the handset is completely drained, there is no power to the base unit, the telephone line cord is defective, or the handset is defective. Make sure there is a charged battery pack in the handset. Verify that the power supply to the base unit is plugged into a functioning electrical outlet. If the problem persists, you may have a defective line cord or handset, contact your phone service personnel.
There is noise or interference during a call. You may be receiving radio signals from another cordless telephone or other source of interference such as a TV, fluorescent lighting, or an electrical storm. Make sure that the base unit is not plugged into a circuit that also powers a major appliance. Move closer to the base unit. Also, be sure that the antenna on the unit is fully extended.
Menu Trees 3- Alert tone volume? 0- Return? selectdisplayedchoice scrolltonextchoice 0- Exit? 4- Speakerphone mode 2- Ring tone? scrolltopreviouschoice Return? O Previous menu? System speed dial 1? System speed dial 2? Save number redial? Previous Menu? Station speed dial? Do not disturb? SPEED DIAL FEATURE Last number redial? MOST USED FEATUR Call forwarding? 0- Return? 7- Power level? 6- Firmware version? 2- Display? 3- Key? 4- Audio tests? 5- Asset ID? CHANGE DESTINATION 1-: Call f
MAIN MENU Speed dial features? feature active? More features? no View active features? Exit? yes MORE FEATURES: Enter account code? NO FEATURE ACTIVE Return? Time and date? Open listen/Speaker? FWD - ALL - BOTH Call forwarding off? O Private hold? Line in-use? DO NOT DISTURB IS O Do not disturb off? SPEED DIAL FEATURE Last number redial? Station speed dial? Save number redial? System speed dial 1? System speed dial 2? Previous menu? Mark bad line? Previous menu? OUT OF HUNT GROUP Join hunt gro
Appendix D Codes Service If the user has a display phone and has brought up the Program/Service menu, he can dial codes to go directly to submenus, without having to scroll through other menus first. The first number in the code takes him to a general menu, such as the Change destinations? menu. The additional numbers in a code take him to submenus. For example, from the Program/Service menu he can dial 1 to go to the Change destinations? menu.
Program/Service code Menu/Function 26 6-View callbacks sent? 20 0-Return? - to Feature settings menu 3 3- Mailbox? 31 1-All messages? 32 2-Phonemail messages? 33 3-Reminder messages? 30 0-Exit - to Mailbox menu 4 4-View feature keys? 5 5-Audio settings 51 1-Ring volume? 52 2-Ring tone? 53 3-Alert tone volume? 54 4-Speakerphone mode? 50 0-Exit? - to Audio settings menu 6 6-Configure display? 61 1-Prompt setting? 60 0-Return? - to Configure display menu 7 7-Phone test? 71
Program/Service code Menu/Function 70 0-Return? - to Phone test menu 0 Exit Program/Service menu D.
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Ordering E. Ordering Information Appendix E Information This appendix lists the numbers required when ordering all Optiset E Series telephones, modules, parts, and accessories. Table E–1.
Table E–2.
Description Model # Optiset E Teleworking Adapter MAC69950 Optiset E Phone Adapter -- US/IM (Blk) MAC69665 Optiset E Data Adapter -- US/IM (Blk) MAC69753 Optiset E Headset Adapter -- US (Blk) MAC69677 Optiset E ISDN Adapter -- US/IM (Blk) MAC69755 Optiset E Headset Plus Adapter -- US (Blk) MAC69678 Optiset E Distance Adapter (S) MAC69683 Optiset E Power Supply Kit -- US MAC69873 Optiset E Distance Adapter (M) MAC69684 Optiset E Privacy Module MAC69687 E.
Table E–4.
Easy-Pack Name Contents Model # Agent Pack Optiset E Advance Optiset E Key Module MAC69780 Agent PRO Pack Optiset E Advance ComManager PRO MAC69781 Analog Access Pack Optiset E Basic Optiset E Analog Adapter Optiset E Power Supply Kit MAC69782 Digital Access Pack Optiset E Basic Optiset E ISDN Adapter MAC69783 Patient Pack Optiset E Basic (2 ea) Optiset E Phone Adapter MAC69784 E. Ordering Information Table E–4.
Table E–5. Headsets supported with Headset Adapter Product Name Model # Starset eartip 66973 Mirage Swivel 66972 Table E–6.
Product Name Model # Uniden Phone Charger 292103 Uniden Phone Backup AC Adapter 292104 Uniden Phone 400 mAH Battery 292105 Uniden Phone Leather Case 292106 Siemens Headset Adapter Cable (uses any headset used with the Headset Adapter) 292108 Polycom SoundPoint 563347 Polycom SoundStation 563340 Polycom SoundStation EX w/ Ext. Mics. 563346 Polycom SoundStation Premier 563348 Polycom SoundStation Premier w/ Ext. Mics. 563349 E. Ordering Information Table E–7. Misc.
Table E–8.
Description Model # FP Lens, OE Basic (Gray, Pkg 10) 69654 FP Lens, OE Basic (Blk, Pkg 10) 69655 FP Lens, OE Basic (Gray, Pkg 50) 69656 FP Lens, OE Basic (Blk, Pkg 50) 69639 FP Lens, 4 position (Gray, Pkg 10) 69638 FP Lens, 4 position (Blk, Pkg 10) 69637 FP Lens, 4 position (Gray, Pkg 50) 69636 FP Lens, 4 position (Blk, Pkg 50) 69635 FP Lens, 8 position (Gray, Pkg 10) 69634 FP Lens, 8 position (Blk, Pkg 10) 69633 FP Lens, 8 position (Gray, Pkg 50) 69632 FP Lens, 8 position (Black, Pk
Table E–9.
Appendix F Configuration Rules The following list identifies configuration rules: • Each port can have a maximum of 3 directory numbers (DNs) assigned to any combinations of telephones and data devices. • In addition, each data device can support 1 alternate voice data (AVD) directory number (DN) so that a total of 5 DNs can be assigned to a given port. • Only Primary Phones support the ISDN Adapter, Analog Adapter, and Phone Adapter.
The following list identifies those configurations where B-channel contention could occur: • Primary phone (with DN assigned) used with the ISDN Adapter (two DNs assigned) • Primary phone (with DN assigned) used with an ISDN Adapter (one DN assigned) and an Analog Adapter (one DN assigned) • Primary phone (with DN assigned) used with an ISDN Adapter (one DN assigned) and a Data Adapter (one DN assigned) • Primary phone (with DN assigned) used with a Data Adapter (one DN assigned) and an Analog Adapte
Glossary A access code. A preassigned number that a user dials to access a trunk or a system feature. account number. A preassigned number that a user dials to assign the call to a specific project, department, or client account. The Call Detail Recording (CDR) feature can be used at the communications server to charge the call to the appropriate party. C call setup. The process of placing a call, or any activity on a line, prior to the communications server completing a connection to another party.
DND (Do Not Disturb). This feature allows a telephone user to block incoming calls to his or her telephone by preventing the telephone from ringing. E extension. A unique number assigned to a line appearing on one or more telephones that are connected to a communications server. Depending upon how the communications server is configured, an extension number can be from one to six digits long. F faceplate.
L line key. A key on the Optiset E telephone that provides access to an extension. Each line key allows a single telephone call, and a telephone with multiple line keys allows a user to place multiple simultaneous calls. A user can talk on only one line at a time, though he or she may have another call waiting on hold on another line, for example. M mute. A feature key that turns the telephone microphone off and on. This feature controls the microphones in both the handset and the speakerphone.
S speaker. A device used to convert varying electrical signals into sound. A loudspeaker (receiver) associated with a telephone that permits the user to dial telephone calls and to listen to telephone calls without lifting the handset. However, the user must pick up the handset to talk. speakerphone. A microphone (transmitter) and loudspeaker (receiver) associated with a telephone that permits the user to dial telephone calls and to both listen and talk without lifting the handset. status light.
Index A access codes See also feature access codes.
Call feature 5-22 access code A-2 CONF key 5-7, 5-11 Conference feature 5-7 access code A-2 Connect feature 1-19, 3-21 Connect key 1-19, 3-21 Consultation feature 5-13 consultation hold 5-13 Control Adapter 2-2 COS (class of service) 1-18 D D- key (DSS) 5-15 Data Adapter 2-2 Dedicated Intercom (INT) key 523 Dedicated Intercom Call feature 5-23 delay in repdial sequence 5-29 Delayed Call Forwarding on Busy feature 7-8 dial pad. See key pad.
Pickup 6-7 PIN Authorization 9-12 Preview 1-19, 3-17, 6-9 Privacy 8-3 Private Hold 3-15 Relay Forwarding 7-7 Remote Authorization 9-16 Repertory Dialing (Repdial) 119, 5-29 Saved Number Redial 5-33 Speaker Call Rejection 5-39 Station Pickup 6-8 Station Speed Dialing 5-41 System Hold 7-12 System Speed Dialing 5-46 Time 1-20 Trace Call 9-18 Transfer 1-20, 3-19 Trunk Callback Queuing 5-47 Trunk Standby Queuing 5-48 Two-Way Speaker Call 5-38 Universal Night Answer 6-11 Variable Forwarding 7-2 features available
receive 1-7 transmit 1-7 frequently used feature keys 1-19 G getting a dial tone 3-2 Group Pickup feature 6-7 access code A-3 guidance keys 1-17, 3-22 H hanging up 3-2, 4-2 Headset Adapter 2-3 Headset jack 1-8 Headset Plus Adapter 2-3 help 1-25, B-1 Self Test B-2 Hold features 1-19, 3-14 See also System Hold feature.
low battery protection 1-8 M Mailbox feature 1-19, 3-29, 4-6, 5-26, 6-1 access code A-3 leaving a reminder message 526 reminder messages 6-1 MAILBOX key 1-19, 3-29 Main Menu 3-23 making calls 3-2, 4-1 Menu key 3-23 menu trees C-1 active state C-2 idle state C-1 messages. See reminder messages; PhoneMail system.
feature 5-11 Pickup features 6-7 access codes A-3 Group Pickup 6-7 Station Pickup 6-8 Universal Night Answer 6-11 feature access code A-5 PICKUP key 3-14 Group Pickup feature 6-7 Station Pickup 6-8 Universal Night Answer 6-11 pilot hunt groups 9-5 PIN 3-6, 9-12 Forced Authorization feature 9-15 Variable Forwarding 7-6 PIN Authorization feature 9-12 access code A-3 placing calls 3-2, 4-1 Preview feature 1-19, 3-17, 6-9 Preview key 1-19, 3-17, 6-9 primary line 1-16 Privacy feature 8-3 access code A-4 PRIVACY
SPK-REJ key 5-39 Standby mode 4-7 station hunt groups 9-5 feature access codes A-4 Station Pickup feature 6-8 access code A-3 Station Speed Dialing feature 541 external calls 5-41 feature access codes 5-41 internal calls 5-41 Station Speed dialing feature access code A-5 status lights 1-21 STORE key DSS setup 5-16 repdial setup/clear 5-31 SYSHOLD key 7-12 SYS-SP1 key 5-46 SYS-SP2 key 5-46 system features 1-18 System Hold feature 7-12 access code A-5 System Speed Dialing feature 546 access codes A-5 T U Un
Index Index I-8
