Cell Phone Guide

that the delivery of the replacement can
be cancelled. If you fail to do so we
reserve the right to impose a charge for
any attempt to deliver the replacement.
6.6 When a replacement phone has been
supplied due to accidental or malicious
damage the original phone must be
returned to Orange.
6.7 When a replacement phone has been
supplied because of loss or theft, if the
original phone is subsequently
recovered it must be returned to
Orange as it is the property of the
insurer.
6.8 If there is reason to believe that you
have not taken reasonable care of your
phone any claim may be referred to
chartered loss adjusters in order to
carry out a special investigation into the
circumstances of the claim. No free
replacement or repair will be provided
unless and until the adjusters confirm
your claim.
6.9 If Orange believes that you have
persistently failed to take reasonable
care of your phone your cover may be
cancelled.
6.10 Orange may at its option require you to
return your phone for examination
before a replacement is supplied.
6.11 If Orange has reasonable cause to
believe you have made a fraudulent
claim your cover will be cancelled.
6.12 Yo u must provide any assistance
and/or information that Orange
reasonably requests in connection with
the replacement of your phone.
6.13 A replacement item will be refused or
you will be charged for any
replacement if you have not complied
with the terms of the insurance policy
and of Orange Care.
6.14 If your phone is lost or stolen or
maliciously damaged whilst you are
abroad you must report the loss or theft
to the relevant local authority and to
Orange as soon as possible but in any
event as soon as reasonably
practicable after you discover loss, theft
or malicious damage. A replacement
phone will not be sent to you until you
return to the United Kingdom.
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