User Manual

Advantage In Touch_FAQs Aurora Michelutti – Version 03 – 06.08.2013
Seite 3 von 7
17. Does a subscription to Advantage In Touch make sense even though I only have a
fire detection system from Siemens, i.e. no building automation and/or security
system?
Yes, because Advantage In Touch gives you higher system availability and operational
efficiency.
18. Why should I invest in Advantage In Touch services?
As an Advantage In Touch customer, you benefit from higher system availability, faster
service response and increased operational efficiency.
19. What is an audit trail?
An audit trail consists of all information available to reconstruct what was done in a
system (e.g. a fire panel or a PC). In the context of remote services, the audit trail
contains elements from multiple sources to enable comprehensive logging, for example
the cRSP connection log and a fire panel’s system log. Knowing and defining the
elements of the audit trail with the customer gives them the confidence that the root
causes can be determined no matter what happens. Additionally, the audit trail
demonstrates the service provider’s readiness to make their activities transparent even if
they are not supervised by the customer at all times. In addition, the audit trail protects
our employees from unjustified claims.
20. Which report formats are provided by the Performance reporting package?
The available formats are csv, PPT, PDF, html.
21. Can I define customized reports?
We offer customized reports based on your requirements.
22. Can I run the reports myself? How does it work?
Yes, you can generate reports yourself. We will be happy to show you how.
23. How often can I get reports?
Depending on your needs, we offer monthly or/and quarterly reports, etc.
24. Which service modules does Advantage In Touch offer?
Depending on your needs we offer Operational Assistance combined with Diagnosis &
Repair, Performance Reporting, Performance Consulting and Event Monitoring &
Response.
25. How quickly can I upgrade or downgrade my service contract for Advantage In
Touch?
Should your requirements change, you can simply modify or upgrade your existing
service contract with additional modules.
Technical / IT-Related Questions
1. How is my data transmitted?
The remote connection is based on a secure VPN. Furthermore, our platform utilizes
state-of-the-art encryption methods to protect your data from unauthorized access during
transmission. Should you require elevated security in response to specific threats, our