User Manual

ManualsBrandsSiemens ManualsFire - DMS8000 Management StationsMM8000_MP4.50_Overview_Broschuere_en

Introduction

Siemens offers remote-based services using a

secure remote connection to a customer system.

Due to proactive and faster service we ensure

higher system availability.

From the very beginning, we have assigned the

highest priority to data security and access protec-

tion.

Our security concept is divided into two parts. The

first part is about the general operational compo-

nent and will explain the basic concept of Sie-

mens Remote Service (SRS), our service process

and application support as well as the technical

capabilities of our products. It is aimed primarily

at IT administrators and technical managers who

are interested in obtaining a basic understanding

of how SRS works and what we do to secure and

maintain data privacy. In the second part, we talk

about the technical and organizational concept.

Here, IT specialists and data security experts learn

in detail about the technical and organizational

security measures we take to achieve a high level

of security and privacy of system data. We will

also explain how a connection is established via

our SRS platform, what our security infrastructure

looks like and what we do to prevent malicious

attacks. This document also gives an overview of

the IT-security-related measures SRS offers.

The SRS advantage

Remote service provides additional support to

optimally service your fire safety, security and

building automation systems in the face of grow-

ing complexity.

The advantages of SRS include:

• Remote monitoring to proactively detect and

correct interruptions in order to minimize system

downtimes

• Faster and more efficient determination of the

causes of system problems

• Fast, intelligent correction of problems through

remote intervention

• Service engineers arrive on-site already well

informed and optimally equipped

• Fast user support in case of application issues

Data security comes first

We are committed to a long-term partnership

based on trust – and that is why data security is of

very high importance to us. When installing SRS,

we perform a detailed situation analysis taking

into account international and national regula-

tions as well as the technical infrastructure before

complementing our service offer with remote

connectivity. Our service team carefully evaluates

each customer’s need for information security and

system safety on an individual basis.

Here is a selection of typical customer require-

ments Siemens answers:

• Data privacy: SRS has and will always approach

customers’ data privacy with the utmost respect.

All potential issues and safety measures are clari-

fied before any remote connection is estab-

lished.

• Supervised access: Our customers have the

possibility to observe and end any remote ser-

vice access at their convenience.

• Traceable Audit Trail: The details of each indi-

vidual session are easily retrievable upon cus-

tomers’ or legislators’ request.

• Selective access – individual administration of

user rights and data access: Customers can de-

fine access rights to their systems and data.

System support.

henever you need it.

Answers for infrastructure.

Advantage In Touch

Summary of content (4 pages)

PAGE 1
System support. Whenever you need it. Introduction Siemens offers remote-based services using a secure remote connection to a customer system. Due to proactive and faster service we ensure higher system availability. From the very beginning, we have assigned the highest priority to data security and access protection. Our security concept is divided into two parts.
PAGE 2
Information security through multi-stage security concept. Customer-controlled access The main prerequisite for every remote service activity is customer authorization. Only our customers can define which service engineer is allowed access to which parts of which system in a legally-binding contract. Our customers also define when and to what extent a service engineer is allowed access to their system.
PAGE 3
Secure network architecture The central SRS platform is located within Siemens’ own network infrastructure and is protected from unauthorized access from the outside. Within a demilitarized zone (DMZ), a SRS access server acts like a secure gatekeeper between the Internet and the Siemens network, where the customer data is stored. It establishes a safe connection between the customer system and the service engineer’s system.
PAGE 4
Audit and certification. ISO 27001 Siemens was one of the first organizations worldwide to have an internationally accepted information security management system (ISMS) for remote service, certified by the ISO/IEC 27001:2005 standard. Our SRS platform retains ongoing certification by TÜV Süd in Germany and is listed in the International Register of ISMS Certificates found in www.iso27001certificates.