User Manual

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Siemens ET D1 · 2018/2019
Appendix
Service & Support
The unmatched complete service for the entire life cycle
17
Industry Online Support
The Industry Online Support
is a comprehensive information
system for all questions relating
to products, systems and
solutions that Siemens has de-
veloped for industry over time.
More detailed information is available at
www.siemens.com/online-support
www.siemens.com/lowvoltage/product-support
Field Service
Siemens Field Service offers
support with all aspects of main-
tenance – so that the availability
of your machines and plants is
assured whatever the case.
In Germany:
Tel.: [phone]
Technical Support
The competent consulting
service for technical issues with
a broad range of customer-
oriented services for all our
products and systems.
More detailed information is available at
www.siemens.com/lowvoltage/technical-support
In Germany:
Tel.: [phone]
Spare Parts/Returns Processing
We are the hub and contact
point for all German customers
for the complete processing of
the spare part, exchange and
returned goods business, from
the initial customer inquiry
through to the settlement of
invoices.
• Spare part ordering
• Exchange part deliveries
• Repairs, express repairs
• Buy-back
• Returning new parts
• Special processes subject to agreement
You will find further information at
www.siemens.com/lowvoltage/retouren-center
In Germany:
Tel.: +4
9 (911)
895-7448
Training
Extend your lead – with prac-
tice-related know-how straight
from the manufacturer.
More detailed information is available at
www.siemens.com/lowvoltage/training
Specification texts
You can obtain qualified, free support to help you produce spec-
ifications for technically equipping non-residential and industrial
buildings at
www.siemens.com/specifications