Operation Manual

48
Customer Service & Assistance
A580/A585 / GBR / A31008-M2025-L101-1-7619 / appendix.fm / 24.06.2010
Version 4, 29.10.2007
Customer Service &
Assistance
You have questions? As a Gigaset customer,
you can take advantage of our comprehen-
sive service offerings. You can find help
quickly in this User Manual and in the service
pages of our Gigaset online portal.
Please register your phone right after pur-
chase on www.gigaset.com/uk/service
thus enabling us to provide you even with
better service in case of questions or in case
of a warranty claim. Your personal user
account enables you to directly contact our
customer service by email.
In our constantly updated online service on
www.gigaset.com/uk/service
you can find:
u Extensive information about our prod-
ucts
u FAQ compilations
u Keyword search to help find topics
quickly
u Compatibility database: Find out which
base stations and handsets can be com-
bined.
u Product comparison: Compare the fea-
tures of several products with each other.
u Downloads for user manuals and current
software updates
u E-mail contact form for customer service
Our service representatives are available on
the telephone for more advanced questions
or in-person consultation.
Here you can get competent advice on
questions regarding installation, opera-
tion and configuration:
UK: 0845 367 0812
(local call cost charge)
Please note that if the Gigaset product is not
sold by authorised dealers in the national
territory the product may not be fully com-
patible with the national telephone net-
work. It is clearly specified on the box near
the CE mark as well as on the bottom of the
base station for which country/countries the
equipment has been developed. If the
equipment is used in a manner inconsistent
with this advice or with the instructions of
the manual and on the product itself, this
may have implications on the conditions for
warranty or guarantee claims (repair or
exchange of product).
In order to make use of the warranty, the
product purchaser is asked to submit a
receipt which proves the date of purchase
(date from which the warranty period starts)
and the type of goods that have been pur-
chased.
Questions and answers
If you have any questions about using your
phone, visit us at
www.gigaset.com/service
at any time.
The table below contains a list of common
problems and possible solutions.
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The batteries are flat.
¥ Charge or replace the batteries
(
¢page 10).
"
Base" flashes in the display.
1. The handset is outside the range of the base
station.
¥ Move the handset closer to the base sta-
tion.
The base station's range is reduced because
Eco Mode mode is activated.
¥ Deactivate Eco Mode (¢ page 40) or
reduce the distance between the hand-
set and base station.
3. The base station is not turned on.
¥ Check the base station's mains adapter
(
¢page 8).
Handset does not ring.
1. The ringer is deactivated.
¥ Activate the ringer (¢page 45).