Specifications

Settings Menu Nur für den internen Gebrauch
A31003-H3590-M100-5-76A9, 11/2011
9-150 HiPath 3000 Manager E, Administrator Documentation
settings05.fm
Settings | Incoming calls
9.6.10 UCD parameters
Universal call distribution can be set up via UCD parameters. To do this, UCD parameters are
used to set up UCD groups in such a way that incoming internal or external calls are automat-
ically put through to the group member that has been idle for longest.
General, i.e., group-wide settings are configured in the UCD parameters tab. These include,
in particular, releasing and blocking UCD, which is not possible at a terminal using system ad-
ministration. Group-dependent data can be configured in the UCD groups tab.
9.6.10.1 Area: UCD flags
Print UCD data flag
This option can be used to output UCD data via the V.24 interface. The Print UCD data function
is used for external calls. Internal UCD-calls are not logged.
Allow UCD applications flag
With this option it is possible to permit the enabling of UCD applications.
Agents permanent Available flag
With this option, UCD agents who do not accept the call are no longer set to “not available”.
These agents are thus called again on the next call.
9.6.10.2 Area: Automatic wrap-up time
Wrap-up time (cycles)
Values from 0 to 9 cycles (5 second periods) can be set for automatic wrap-up after each UCD
call.
Settings | Incoming calls | UCD parameters