Specifications

settings05.fm
A31003-H3590-M100-5-76A9, 11/2011
HiPath 3000 Manager E, Administrator Documentation
9-153
Nur für den internen Gebrauch Settings Menu
Settings | Incoming calls
specified under Primary Ring Cycle has expired. The timer for the second free agent, i.e., the
Secondary ring cycle is then started. Depending on the configuration, the agents called via
the call forwarding to the next agent are set to “not available”.
Scenario 2: One UCD group each has been configured for both the first and second destina-
tions, and free agents are available in both groups
The available agents in the first group are called as described under scenario 1. The call is then
forwarded to the next group. Call forwarding within the second group occurs here in accordance
with the Secondary ring cycle timer.
Scenario 3:One UCD group each has been configured for both the first and second destina-
tions, and no free agent is available in the first group
The call remains in the queue of the first group for the duration of the Primary ring cycle and
is then forwarded to the second group. The Secondary ring cycle timer is started, and a
search for available agents in both groups is performed. The first available agent receives the
call.
Queued calls column
The maximum number of queued calls can be set in the Queued calls column (max. value =
30).
For the last group the maximum number is 72.
AICC column
The AICC column (Automatic Incoming UCD Call Connection) is used to activate the automatic
setup of UCD calls. An acoustical signal will be transmitted to the UCD agent’s headset and the
call is automatically connected.
This feature can be activated if a headset and the Disconnect key are configured for the relevant
telephone.
Change announcement column
In this column, it is possible to specify how the recorded announcements are changed. Chang-
es can be made once or cyclic. The Announcement are sent to the caller in the configured
order. If the cyclic option is selected, the last announcement and the previous one are connect-
ed cyclically.
Overflow time column
If the external application (e.g., HPCO) does not accept the waiting call within the time period
specified here, the call is taken back by the communication system. The call is then no longer
processed in the external application but in the CM of the system.
Valid value range: 0-600s or 0-15240s as of HiPath 3000 V1.2/Hicom150 H V1.2.