Specifications
allserve.fm
A31003-H3590-M100-5-76A9, 11/2011
HiPath 3000 Manager E, Administrator Documentation
4-25
Nur für den internen Gebrauch Starting up HiPath 5000 RSM/AllServe
Parameterizing for Media PC Streaming 1.0 (not in the USA)
4.6.5 Configuring announcements in connection with Media
Streaming and HPCO
As announcements are also connected via the HPCO’s IP trunk (Call Center application) in the
case of Media Streaming, do not select more analog ports in HiPath 3000 Manager; instead
select external destinations which are routed to the HPCO IP route.
Setting up external destinations
1. Click the Access column under Auxiliary equipment - Announcement and select Exter-
nal destination.
Repeat this procedure for the number of user announcement ports (recommendation: at
least four ports).
2. Click the External destinations button.
3. Select Trk Grp 16 in the Route field or the IP line name used for this route.
4. Enter the call number which is later configured for the ACDLOOP protocol in the
HPCO IP-APL in the Call no. field. A combination of access codes for announcements and
a separate consecutive call number is used as a call number.
5. Repeat the steps described here for all other announcement devices.
Announcement port sample configuration
4.6.6 Configuring cross-node ACD groups
In a network comprising multiple systems, agents can be distributed across the entire network.
The agents log on to every node with a unique ID for the UCD group via the HPCO client or
telephone. To this end, a UCD group is created in every node with the associated agent IDs.
These agent IDs must be unique throughout the network. A maximum of 150 IDs are available.
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A separate consecutive call number should be used for every announcement
device. These call numbers are configured as a DID range in the HPCO IP-APL
for ACDLOOP.
Port Description
Announcement port 1 Call number entered for the external destination 50 780
Announcement port 2 Call number entered for the external destination 50 781
Announcement port 3 Call number entered for the external destination 50 782
Announcement port 4 Call number entered for the external destination 50 783