Specifications

Implementing Features Nur für den internen Gebrauch
A31003-H3590-M100-5-76A9, 11/2011
5-6 HiPath 3000 Manager E, Administrator Documentation
feature.fm
Features for General Incoming Traffic
Call Forwarding—No Answer
(CFNA) With a Timeout
Call Forwarding (CF)—Busy
and No Answer
Call forwarding Call the station.
The call must be forwarded to
the programmed destination
in accordance with the pro-
grammed period of time.
Subscriber Groups
Group call
Group Call with Busy Signal-
ing
Groups/hunt groups Call the group’s station num-
ber.
The stations in the group
should ring.
Hunt Group Configure a hunt group:
Groups/hunt groups
Set CFNA time:
Call forwarding
Call the hunt group number.
The first station rings.
If the call is not answered or if
the station is busy, the second
station rings.
Uniform Call Distribution
(UCD)
UCD groups Call the UCD group.
The logged-on agent who was
idle the longest receives the
call.
If all agents are busy or un-
available, the call is placed in
a defined queue.
Queues (UCD) UCD groups Call the UCD group.
If all agents are busy or un-
available, the call is placed in
a defined queue.
Call prioritization UCD parameters -
Work Time (Wrap up) UCD parameters Set up a call.
Terminate the call.
Call the UCD group again.
No calls are signaled to the
UCD station for the configured
work time.
Feature Setup Testing