Specifications

Applications For internal use only
P31003-H3560-X100-1-7618, 09/05
8-14 HiPath 3000/5000 V6.0, System Description
3000sb8.fm
HiPath ProCenter Office V1.3
● Group-based routing in up to 30 groups or skill-based routing with up to 20 skills, each with
100 priorities per agent
● Eight supervisors/administrators
● Connection of up to 30 wallboards
● Integrated ACD queues with multiple simultaneous announcements for up to 20 callers
bundled for each channel
● 64 agents
● Optional integration of messaging applications in MS Exchange 5.5 and 2000 or Lotus
Notes 4 V4.6 or later and Lotus Notes 5 V5.08 or later
● CTI with information and dial functions over the PC using Windows-based user interfaces
(connection of CTI software possible via TAPI Third Party)
● Integration in existing databases via DDE and TAPI First Party
● Statistics for evaluating communication processes
● Minimum server PC requirements:
Intel Pentium III with 650 MHz and 512 MB RAM, PS/2 mouse and keyboard, 9 GB hard
disk, 3.5-inch FD (1.44 MB), CD-ROM drive, LAN adapter: 10/100 Mbps Ethernet (TCP/IP
protocol), 17-inch SVGA color monitor, Windows 2000 Server with Service Pack 2 or high-
er (subject to market changes)
● Remote service including security logon