Specifications

3000sb8.fm
P31003-H3560-X100-1-7618, 09/05
HiPath 3000/5000 V6.0, System Description
8-15
For internal use only
Applications
HiPath ProCenter Compact V2.0
8.7 HiPath ProCenter Compact V2.0
Medium-sized companies are increasingly calling for options in the simple ACD solutions seg-
ment to visualize and evaluate customer call behavior.
For HiPath 3000/5000, HiPath ProCenter Compact represents a professional, cost-effective
call-center application that extends the integrated uniform call distribution (UCD) service to in-
clude
● supervisor station with real-time reporting
● statistics
● wallboards
for up to 64 active agents.
HiPath ProCenter Compact is operated on a standard PC under Microsoft Windows NT 4
Workstation, 2000 Professional or XP.
HiPath ProCenter Compact is a multi-user application that assigns each user individual rights
to use the application and evaluate recorded data.
The integrated administration interface permits the user-friendly configuration of users, classes
of service, reports, licenses, etc. A special database backup feature is used to protect custom-
er-specific data on the PC against unauthorized evaluation.
Statutory provisions involving data capture and evaluations and subject to the co-determination
act are satisfied by implementing a second password for the administration of this data.
8.8 HiPath ComResponse V1.0 (SMR 1)
The HiPath ComResponse voice application platform translates Web pages into voice data and
thus makes Web content accessible to telephone users.
HiPath ComResponse uses the advantages of the Web to process dynamic voice processing
requirements made by customers and employees. It is easy to configure and supports the con-
figuration of individual applications with conventional Web-editing tools, such as, Microsoft
Word.
The voice application platform HiPath ComResponse offers three application packages:
● Auto Answering: this is a cost-effective and dynamic package for automatic call accep-
tance with the following functions: Intelligent Announcement, Auto Attendant (DTMF) and
Music-on-Hold.
● Web IVR: this provides the Web-based interactive voice dialog system function
for customers of the "HiPath ProCenter Suite Contact Center" solution.
● Portal: this combines the HiPath ComResponse platform with professional services and in
this way supports individual draft applications for customer-specific requirements.