Specifications

Explorers Nur für den internen Gebrauch
A31003-H3580-M103-2-76A9, 01-2009
7-186 HiPath 3000/5000 V8 - HG 1500 V8, Administrator Documentation
hg-07.fm
Payload
7.7.2 QoS Data Collection
Quality of Service Data Collection (QDC) – tasks and functions:
The HiPath IP service "QoS Data Collection" is a tool which collects data on HiPath products.
This data is used to analyze the voice and network quality of the products.
With its range of features, the QoS Data Collection service aims to:
● reduce general expenses for QoS problem analysis
● increase the remote clearance rate
● detect network malfunctions in good time in order to prevent voice quality problems
This results in:
● reduced service outlay
● competitive maintenance contracts
● quick and qualified responses to customer problems
● increased general customer satisfaction with products and technologies
● the possibility to identify changes in the customer network environment and to align the
marketing activities of HiPath services accordingly
By using QDC, key improvements can be achieved in the entire service (break/fix) process.
Background information:
See Section 9.3, "Quality of Service (QoS)"
WBM path:
WBM > Explorers > Payload > QoS Data Collection
Right-click QoS Data Collection to display a menu containing the following entries:
> Display Parameters
> Changing parameters
7.7.2.1 Display Parameters
This option allows you to view the current settings for QoS Data Collection.
WBM path:
WBM > Explorers > Payload > (right-click) QoS Data Collection > Display Parameters
The Quality of Service Data Collectionmask is displayed. For descriptions of the individual
fields, see Section 7.7.2.2, "Changing parameters".