Brochure

9
Service Solutions:
Maintaining established state of control with Siemens.
Customer Support Services
• Education Services
• Application and Technology Consulting
• Operator Coaching
• Onsite Building Performance Specialist
Facility Information Services
• Environmental Reporting and Consulting
• InfoCenter Suite Custom Report Design
and Creation
• InfoCenter Suite System Administration
• InfoCenter Suite User Training
• Data Migration
Technical Support Services
• Automation Controls Analysis and
Optimization
• Business Protection and Recovery Services
• Control Loop Analysis and Optimization
• Repair and Replacement Services
• Emergency Onsite Response
• Emergency Online Response
• Network Analysis and Optimization
• Remote Facility Monitoring
Compliance Support Services
• Regulatory Training
• Safety Training
• Consultative Services for BAS Regulatory
Compliance
• Specification Writing
• SOP Writing
• Validation
• Change Control for System Updates
• Factory Acceptance Tests (FAT)
• High-Level Commissioning
• GLP Remediation
• Engineering Support
• Chemical Fume Hood Testing
• Biosafety Cabinet Certification
• Re-entrainment Testing
• Room Pressurization Testing
System Performance Updates
• Field Panel Updates
• Firmware Updates
• Software Updates
• Datamate Advanced Software Renewal
• Workstation Updates
“We can’t afford any down-
time in our labs! I want to
know if something goes
wrong — whether it’s this
afternoon, next month or
three years from now — it
will be handled immediately
and to our complete satisfac-
tion. Without question.”
We can ensure your day-to-day operations are maintained to established standards
on a 24/7 basis. Our Service Solutions will help you maintain the state of control
n
eeded to meet regulatory requirements, improve operational efficiencies, support
a 24/7 operation, ensure immediate recovery and lock-in long-term system
performance. With more than 100 field offices across North America, Siemens has
local service technicians who are highly experienced and easily accessible to you
t
o provide quality service when you need it.
We offer a full complement of services, including Customer Support, Compliance
Services, Facility Information Services and a wide range of Technical Support Services
to keep your systems up and running now and in the future.
safe
flexible
efficient