Operation Manual

A31003-P3010-U105-16-7619, 03/2014
myAttendant, User Guide 107
Attendant Console Functions
Personal AutoAttendant
6.4 Personal AutoAttendant
The personal AutoAttendant offers callers the option of forwarding their voice
calls to the phone numbers defined by you or to your voicemail box, depending
on your Presence status. Callers signal their choice by entering digits at the
phone.
Custom Profiles for the Personal AutoAttendant
For every Presence status there is a custom profile in which you can define the
choices for your callers. You can activate or deactivate each profile separately. By
default, no profile is active. When you deactivate a profile, the default behavior of
your voicemail applies to the Presence status involved.
Announcements
When this profile is activated, the voicemail box plays back the following
announcements:
• Name announcement:
If you have enabled dynamic announcements, the name announcement you
recorded is used for the greeting, unless your Presence status is Office,
CallMe or Do Not Disturb.
• Dynamic announcements:
If you have enabled dynamic announcements, the voicemail box generates
situation-based announcements for your Presence status (except for Office,
CallMe and Do Not Disturb) with an indication of the scheduled time of your
return, e.g., "... is in a meeting until two thirty p.m. today".
You can activate or deactivate the playback of dynamic announcements
individually for each profile. If the dynamic announcements for a profile have
been enabled, you can activate or deactivate the announcements for your
Presence status for certain callers and for all external callers separately.
• Personal announcement for the profile:
Before you activate a profile, you must record a personal announcement for
this profile that indicates to your caller the appropriate digits and associated
choices, e.g.: To leave a message, press 1. To speak with my representative,
press 2. To forward this call to my mobile phone, press 3." When you disable
dynamic announcements for the profile, you may find it useful to start your
personal announcement by indicating your Presence status.
The voicemail box plays back announcements for a profile in the following order
(from left to right):
Profile Name
announcement
Dynamic
greetings
Personal
announcement
for profile
Busy --x
No answer --x